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Old 05.05.2016, 17:01
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Credit Suisse customer service

Has anyone had a terrible experience with Credit Suisse customer service? I called their general customer service number and was treated like garbage. For example, when I asked the customer service rep the tax penalty (rate) for withdrawing funds from my 3rd pillar account (in Zürich), I was told to just look it up on the internet. Really?? Are things getting worse in this shallow little town?
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Old 05.05.2016, 17:56
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Re: Credit Suisse customer service

I've called them quite a few times over the years and never had any issues.
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Old 05.05.2016, 19:32
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Re: Credit Suisse customer service

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Has anyone had a terrible experience with Credit Suisse customer service? I called their general customer service number and was treated like garbage. For example, when I asked the customer service rep the tax penalty (rate) for withdrawing funds from my 3rd pillar account (in Zürich), I was told to just look it up on the internet. Really?? Are things getting worse in this shallow little town?
Are you already a customer of the bank, why not contact your client advisor... Are you an American or speak with an American accent, if so you may not be of interest to them - the times we live in.
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Old 05.05.2016, 20:47
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Re: Credit Suisse customer service

I had dealings with them several times and never had any issues with them at all.
I'm not sure the customer service desk is the best place to contact with respect to the tax rate on your pillar 3 transfer to be honest.
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Old 05.05.2016, 22:35
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Re: Credit Suisse customer service

I guess it all comes down to the individual that you speak to. We've had several client advisers. Some are brilliant, others are not worth the time of day. I wouldn't say that one bank is better or worse than another. It is the individuals inside that are better or worse. Once you get a good contact, try your best to keep them.
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Old 05.05.2016, 23:10
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Re: Credit Suisse customer service

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Has anyone had a terrible experience with Credit Suisse customer service? I called their general customer service number and was treated like garbage. For example, when I asked the customer service rep the tax penalty (rate) for withdrawing funds from my 3rd pillar account (in Zürich), I was told to just look it up on the internet. Really?? Are things getting worse in this shallow little town?
What a crappy post! Did you even think a heneral customer service line would know the answer to this question which they most likely wont. The question is not something that I would expct them to know, so to then get your knickers in a knot and whinge on the internet instead of actually doing some proper research.

The answer is it will be about 6-8% but but depends on the balance too and if the customer is stupid then there is an extra tax for that
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Old 05.05.2016, 23:21
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Re: Credit Suisse customer service

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Has anyone had a terrible experience with Credit Suisse customer service?
No.

To expect that an employee at a general helpline will be able to answer that very specific question is pushing it a bit, don't you think?

Edit: Wallabies had the same thought.
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Old 06.05.2016, 04:53
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Re: Credit Suisse customer service

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[...]

To expect that an employee at a general helpline will be able to answer that very specific question is pushing it a bit, don't you think?

[...]
Agreed but it should not prevent the customer service employee from being polite and trying to help. Isn't that what they are being paid for?
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Old 06.05.2016, 07:43
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Re: Credit Suisse customer service

Hmmm... I learned something. I would have thought the answer to such a question would have been common knowledge in the banking community considering Zürich isn't exactly an obscure canton with a non-existent population of ready-to-leave foreigners. Thanks (to some) for the advice.
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Old 06.05.2016, 08:04
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Re: Credit Suisse customer service

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common knowledge in the banking community
It's a taxation problem, as you alluded to in your original posting.

The answer is simple: It depends. Before you set up your third pillar account you might have found https://www.vorsorge-3a.ch/vorsorge-...n-schweiz.html and planned accordingly.
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Old 06.05.2016, 08:58
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Re: Credit Suisse customer service

And really just look it up in the internet (or better yet on Credit Suisse's website):
https://calculators.credit-suisse.co...llScreen=false


I put it down to miscommunication...
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Old 06.05.2016, 10:25
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Re: Credit Suisse customer service

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Agreed but it should not prevent the customer service employee from being polite and trying to help. Isn't that what they are being paid for?
Well I don't know about you, but I wasn't there and cannot assess how polite they were. OP didn't say they were unfriendly, just that in his/her view, they were incompetent cause they couldn't answer the question. And isn't it better to recommend to look it up elsewhere than to give incorrect information? That for me is hardly "treating someone like garbage".
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Old 06.05.2016, 12:02
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Re: Credit Suisse customer service

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Agreed but it should not prevent the customer service employee from being polite and trying to help. Isn't that what they are being paid for?
The customer service gave the correct information its just that the OP doesnt know how to do what they were told
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Old 06.05.2016, 12:42
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Re: Credit Suisse customer service

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Well I don't know about you, but I wasn't there and cannot assess how polite they were. OP didn't say they were unfriendly, just that in his/her view, they were incompetent cause they couldn't answer the question. And isn't it better to recommend to look it up elsewhere than to give incorrect information? That for me is hardly "treating someone like garbage".
Not only was the question placed at completely the wrong "Desk", to my understanding it needs to be placed with the OPs employer (or researched on the net) - not the bank. Additionally, does the OP have any understanding at all of the huge complexity surrounding Swiss accounts with U.S. holders???

http://www.swissbanking.org/en/home/...link/fatca.htm
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Old 06.05.2016, 13:16
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Re: Credit Suisse customer service

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OPs employer
Third pillar is strictly personal, no employer is involved. Second pillar (BVG) is tied indirectly to the employer, but the Pensionskasse is the point of contact. First pillar - AHV - federal scheme.
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Old 06.05.2016, 16:37
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Re: Credit Suisse customer service

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Third pillar is strictly personal, no employer is involved. Second pillar (BVG) is tied indirectly to the employer, but the Pensionskasse is the point of contact. First pillar - AHV - federal scheme.
I guess that it depends on your employer.
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Old 06.05.2016, 17:42
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Re: Credit Suisse customer service

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I guess that it depends on your employer.
I am curious now.

Third pillar is only relevant for (reducing) personal income tax. The only scheme I can imagine where an employer comes into the picture is where that employer promises to pay into the third pillar scheme owned directly by the employee - which I would find odd as neither employer nor employee would benefit from this convolution.

Help, please?
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Old 06.05.2016, 18:09
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Re: Credit Suisse customer service

I wouldn't want to cast aspersions, but I'm always curious about how polite and friendly the customer is in these situations. Is it possible that someone who takes to EF to moan about customer service and being given (what sounds like) reasonable advice, might be a difficult person to deal with on the phone?

Just sayin'....
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Old 07.05.2016, 12:06
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Re: Credit Suisse customer service

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I wouldn't want to cast aspersions, but I'm always curious about how polite and friendly the customer is in these situations. Is it possible that someone who takes to EF to moan about customer service and being given (what sounds like) reasonable advice, might be a difficult person to deal with on the phone?

Just sayin'....
More then possible, this is a regular occurrence!
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Old 07.05.2016, 15:39
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Re: Credit Suisse customer service

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More then possible, this is a regular occurrence!
No I'm always nice to people, always!
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