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  #21  
Old 06.01.2017, 10:16
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Re: Ricardo-wrong product delivered

No its not. It is a complaint-that the seller did not even know the product contents or details of what he is sent me.
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Actually it sounds more like opinions on a future possibly complaint
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  #22  
Old 06.01.2017, 10:17
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Re: Ricardo-wrong product delivered

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That's not AGBs, it's just some random non-binding and possibly wrong opinion of whoever wrote that FAQ. This is their AGB: https://www.ricardo.ch/hilfe/Portals...sch/AGB_DE.pdf and there's nothing about return costs in it as far as i can find (except for ricardoshops.ch but that's irrelevant). So, the code of obligations prevails. Federal court's interpretation of OR is that seller has to take over return costs.
The link you provided states under 7.4.1 Rückgaberecht the following:

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Es gilt ein Rückgaberecht von 14 Tagen nach Lieferung (Poststempel) an den jeweiligen Händler. Die
Ware muss zwingend vollständig, in einwandfreiem und unbenutztem Zustand inklusive Rechnungskopie
(oder Lieferschein) in der Originalverpackung an den Händler retourniert werden. Das Porto für die
Rücksendung trägt der Käufer. Sollte die Ware bei der Rücksendung nicht in einwandfreiem Zustand sein,
behält sich der Händler vor, Ersatzansprüche geltend zu machen.
Which contradicts what you are saying
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  #23  
Old 06.01.2017, 10:20
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Re: Ricardo-wrong product delivered

But it sure would not be applicable in the case where the seller sends the wrong item
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The link you provided states under 7.4.1 Rückgaberecht the following:



Which contradicts what you are saying
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  #24  
Old 06.01.2017, 10:22
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Re: Ricardo-wrong product delivered

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But it sure would not be applicable in the case where the seller sends the wrong item
You'll go to court for 7 CHF?

I think even ebay will not reimburse you the shipping costs for a wrong item. It's the dangers of buying online
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  #25  
Old 06.01.2017, 10:26
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Re: Ricardo-wrong product delivered

Well I would not go to court but the seller would not very much appreciate a very negative report on Ricardo. And its the seller that reimburses. Not E Bay
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You'll go to court for 7 CHF?

I think even ebay will not reimburse you the shipping costs for a wrong item. It's the dangers of buying online
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  #26  
Old 06.01.2017, 10:27
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Re: Ricardo-wrong product delivered

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The link you provided states under 7.4.1 Rückgaberecht the following:
That's for ricardoshops.ch only and more for a case where you just changed your mind and don't want the article anymore, even though there's no problem with it per se.

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I think even ebay will not reimburse you the shipping costs for a wrong item. It's the dangers of buying online
i'm not so sure of that. Just from a quick googling: http://pages.ebay.com/help/sell/retu...ipping-charges:

"Either you [the seller] or the buyer is responsible for return shipping charges, as specified in your return policy, except when an item is being returned because it isn't as described in the listing. In this instance, you [the seller] pay the return shipping charges."
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  #27  
Old 06.01.2017, 10:29
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Re: Ricardo-wrong product delivered

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That's for ricardoshops.ch only and more for a case where you just changed your mind and don't want the article anymore, even though there's no problem with it per se.
The same goes for ricardo.ch, as I showed you another link to their FAQ. If you found something else on their site proving your point, than I'd be glad to see it.
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  #28  
Old 06.01.2017, 10:32
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Re: Ricardo-wrong product delivered

Well one does not buy from Ricardo. The seller in this case has his own AGB's.
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The same goes for ricardo.ch, as I showed you another link to their FAQ. If you found something else on their site proving your point, than I'd be glad to see it.
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  #29  
Old 06.01.2017, 10:33
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Re: Ricardo-wrong product delivered

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The same goes for ricardo.ch, as I showed you another link to their FAQ. If you found something else on their site proving your point, than I'd be glad to see it.
That clause is in the section entitled "7. Betrieb von ricardoshops.ch".
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  #30  
Old 06.01.2017, 10:33
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Re: Ricardo-wrong product delivered

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Well one does not buy from Ricardo. The seller in this case has his own AGB's.
So what does it say in his own AGB?
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  #31  
Old 06.01.2017, 10:34
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Re: Ricardo-wrong product delivered

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That clause is in the section entitled "7. Betrieb von ricardoshops.ch".
And this one is from ricardo.ch

https://www.fr.ricardo.ch/aide/fr-ch...tion#std-17290
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  #32  
Old 06.01.2017, 10:35
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Re: Ricardo-wrong product delivered

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This page isn't exactly binding. Binding conditions are in AGB's. As the AGBs don't regulate anything about returns, Obligationenrecht would apply => seller pays.
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  #33  
Old 06.01.2017, 10:36
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Re: Ricardo-wrong product delivered

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This page isn't exactly binding. Binding conditions are in AGB's.
So ricardo.ch are putting non sense stuff on their FAQ page...

Good argument!

What's binding is by purchasing through a vendor you are agreeing to their conditions. You can't complain afterwards if those conditions don't suit you.
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  #34  
Old 06.01.2017, 10:36
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Re: Ricardo-wrong product delivered

Here is the AGB.

" § 9.0 Widerrufsrecht
Der Kunde kann die Vertragserklärung bis zu einem Bestellwert von CHF 50.00 innerhalb von 5 Tagen ohne Angabe von Gründen in Textform (Brief per Einschreiben) oder wenn die Sache von unserem Kundendienst vor Fristablauf überlassen wird auch durch Rücksendung der Sache widerrufen. Rücksendungen die nicht angemeldet sind werden nicht akzeptiert. Die Ware wird auf Kosten des Kunden innert 7 Tagen erneut zugestellt. Die Sendungskosten werden plus eine Administrationsgebühr von CHF 29.00 in Rechnung gestellt.

Ist die Ware nicht mehr im gleichen Zustand wie vor der Lieferung ist die Rückgabe ausgeschlossen. Die Rücksendungen werden einzeln geprüft. Eingaben werden nur auf unserer Homepage unter www.xxxxxxxxxx.com/kundendienst akzeptiert. Sie erhalten eine Antwort mit einem Rücklieferschein.

Die Rücksendungskosten werden dem Kunden in Rechnung gestellt. Zudem wird eine Rücksendungspauschale von CHF 6.00 auf die Rechnung erhoben. Der Eintrag für Rücksendung muss innerhalb von 5 Tagen erfolgen."

Nothing there covers my case

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So what does it say in his own AGB?
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  #35  
Old 06.01.2017, 10:42
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Re: Ricardo-wrong product delivered

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Actually when I think about it it should be in complaints. First he sends me the wrong thing and then when I contact him he knows nothing about the produkt!


Truly shocking! A retailer who does not know every detail of every product he sells?! Ever been in a Migros "Bau + Hobby"?


You sound like the type of customer that gives retail jobs so a bad reputation...
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  #36  
Old 06.01.2017, 10:45
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Re: Ricardo-wrong product delivered

Well I am pleased to report that the seller received the article today. Just waiting for his response.
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  #37  
Old 06.01.2017, 10:46
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Re: Ricardo-wrong product delivered

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What's binding is by purchasing through a vendor you are agreeing to their conditions. You can't complain afterwards if those conditions don't suit you.
If you would have purchased through the vendor's online site directly, yes, you're accepting their AGBs, and they often like to put various bullshit in there to waive as much liability as possible.

But OP bought through ricardo. What matters then is what was in the listing and ricardo's conditions. When no answer can be found there, you turn to the law. The law, in federal court's interpretation, says that the seller has to bear return costs for the wrong item.
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  #38  
Old 06.01.2017, 10:46
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Re: Ricardo-wrong product delivered

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Here is the AGB.

" § 9.0 Widerrufsrecht
Der Kunde kann die Vertragserklärung bis zu einem Bestellwert von CHF 50.00 innerhalb von 5 Tagen ohne Angabe von Gründen in Textform (Brief per Einschreiben) oder wenn die Sache von unserem Kundendienst vor Fristablauf überlassen wird auch durch Rücksendung der Sache widerrufen. Rücksendungen die nicht angemeldet sind werden nicht akzeptiert. Die Ware wird auf Kosten des Kunden innert 7 Tagen erneut zugestellt. Die Sendungskosten werden plus eine Administrationsgebühr von CHF 29.00 in Rechnung gestellt.

Ist die Ware nicht mehr im gleichen Zustand wie vor der Lieferung ist die Rückgabe ausgeschlossen. Die Rücksendungen werden einzeln geprüft. Eingaben werden nur auf unserer Homepage unter www.xxxxxxxxxx.com/kundendienst akzeptiert. Sie erhalten eine Antwort mit einem Rücklieferschein.

Die Rücksendungskosten werden dem Kunden in Rechnung gestellt. Zudem wird eine Rücksendungspauschale von CHF 6.00 auf die Rechnung erhoben. Der Eintrag für Rücksendung muss innerhalb von 5 Tagen erfolgen."

Nothing there covers my case
By the looks of it you might get stung additional 29 CHF for getting the right product
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  #39  
Old 06.01.2017, 10:47
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Re: Ricardo-wrong product delivered

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But OP bought through ricardo. What matters then is what was in the listing and ricardo's conditions. When no answer can be found there, you turn to the law. The law, in federal court's interpretation, says that the seller has to bear return costs for the wrong item.
The answer was found in ricardo's FAQ but you seem reluctant to accept it. Your choice.
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  #40  
Old 06.01.2017, 10:48
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Re: Ricardo-wrong product delivered

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The answer was found in ricardo's FAQ but you seem reluctant to accept it.
FAQ is not binding.

Someone should actually maybe write to ricardo to ask them to correct them

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Your choice.
Your choice to get exploited by swiss vendors.
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