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Old 28.01.2017, 12:26
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Nike Shop - Sihl City: Avoid!

Having been refused to return a sweat-shirt bought in this shop that clearly had a manufacturing fault I must warn others from this store.

After two tries, costing us substantial time and frustration, we have decided to drop the issue. However, I still want to give others the opportunity to avoid this. Thus this warning.

I must admit that still, after more than 20 years in this country, it still amazes me how a well known brand like Nike feels that refusing to return a faulty item worth 70 CHF is appropriate customer service behavior. But hey, Im not a shop owner so what do I know.

And of course, I have the great advantage that I can take my money elsewhere in the future. Most likely to an on-line shop.
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Old 28.01.2017, 12:46
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Re: Nike Shop - Sihl City: Avoid!

Did you not have any joy dealing with Nike direct? Or did they refer you back to the store?

I have just sent back a pair of sport trainers via amazon, no quibbles.
I agree - why shop in stores if they give you this amount of grief..
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Old 28.01.2017, 13:15
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Re: Nike Shop - Sihl City: Avoid!

Maybe contacting Nike direct will help...the staff at the store should know Nike's policies.

NIKE Consumer Services
+41 (0) 225675466

NIKE Switzerland
Grindelstrasse 5
8303 Basserdorf
Switzerland
+41-044-838-5555
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Old 28.01.2017, 13:37
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Re: Nike Shop - Sihl City: Avoid!

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Maybe contacting Nike direct will help...the staff at the store should know Nike's policies.

NIKE Consumer Services
+41 (0) 225675466

NIKE Switzerland
Grindelstrasse 5
8303 Basserdorf
Switzerland
+41-044-838-5555
And post on their Facebook and Twitter pages too. That usually does the trick!
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Old 28.01.2017, 13:45
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Re: Nike Shop - Sihl City: Avoid!

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Did you not have any joy dealing with Nike direct?.
Why bother with Nike? Cut out the middle man and go straight to the sweat-shop in China/India and ask the kid who actually made it.

I'm not having a go at you but the OP bought the sweatshirt from a shop and her contract is with the shop. It's not with Nike, it's not with the factory.

I still cannot understand how shops here seem to think it's okay to take your money and then think they can absolve themselves of any responsibility to their customers.
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Old 28.01.2017, 13:47
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Re: Nike Shop - Sihl City: Avoid!

Maybe try to asking the person who made it to make you another one?
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Old 28.01.2017, 13:55
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Re: Nike Shop - Sihl City: Avoid!

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Why bother with Nike? Cut out the middle man and go straight to the sweat-shop in China/India and ask the kid who actually made it.

I'm not having a go at you but the OP bought the sweatshirt from a shop and her contract is with the shop. It's not with Nike, it's not with the factory.

I still cannot understand how shops here seem to think it's okay to take your money and then think they can absolve themselves of any responsibility to their customers.
If you contact Switzerland's head office then they will have to contact the shop to find out about the faulty goods and the nature of the dispute. A major headache for the store manager, no?

If someone deserves to get a headache, best to make sure it is a painful and prolonged one.
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Old 28.01.2017, 19:03
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Re: Nike Shop - Sihl City: Avoid!

When my husband realized on the second try they wouldnt bulge, he made a looooong scene in the store exactly for that reason - let them at least have a shitty day as well.

After that we decided to not invest more energy in the matter. My original thought was to simply ship it to their office in the states. In the end though its not worth it.

Im ready to make a bet the store wont last long. The rent must be horrendous and on top of that the franchise fees. Its a franchise and not a Nike own shop apparently. Thats why I am ready to still give Nike a chance but only on-line from now on.

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If you contact Switzerland's head office then they will have to contact the shop to find out about the faulty goods and the nature of the dispute. A major headache for the store manager, no?

If someone deserves to get a headache, best to make sure it is a painful and prolonged one.
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Old 28.01.2017, 19:14
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Re: Nike Shop - Sihl City: Avoid!

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Did you not have any joy dealing with Nike direct? Or did they refer you back to the store?

I have just sent back a pair of sport trainers via amazon, no quibbles.
I agree - why shop in stores if they give you this amount of grief..
have to agree - prefer on-line shopping any-day - terms and conditions plus returns and refunds all agreed - and i can survey my purchase in my carefully selected and slimming mirror at home ie without all the darkroom lighting, while surrounded by queues of potential other victims being also convinced by sales gurus that they have special powers to determine that this model had been obviously designed with me in-mind
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Old 29.01.2017, 11:50
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Re: Nike Shop - Sihl City: Avoid!

http://de-de-help.nike.com/app/answe...646/country/ch

"In einem Nike Laden (NIKETOWN, Nike Factory Store usw.) oder bei einem autorisierten Nike Händler gekaufte Produkte müssen im betreffenden Laden zurückgegeben werden.Wenn dir im Store nicht geholfen werden kann, wende dich bitte an uns."


Shortened translation: Contact Nike directly. Phone, chat, eMail, whatever. The linked page has links/info to that end.
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Old 29.01.2017, 12:08
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Re: Nike Shop - Sihl City: Avoid!

Lengthened translation:

STORE RETURNS
In a Nike store (NIKETOWN, Nike Factory Store, etc.) or an authorized Nike dealer purchased products must be returned in its store.

If they are being awkward then you can contact Nike directly.
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