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  #21  
Old 25.04.2017, 13:06
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Re: Digitec: Order amount change after delivery

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Original post "I ordered one item from Digitec..."

Now, you say you've ordered two
- one is broken but you want a refund on that broken item
- one is in auction that can't be cancelled

And you got these 2 articles for 57.70 each instead of 699 each and expect to get away with that..?

What is wrong with you?
Does buying items at discounted price is anything wrong. I purchased items on their shop which they delivered. And you get from time to time on there shop items at such discount. And in past they delivered.So I was correcting my assumption about if they can cancel order after delivery or not. Now regarding 57 and 700 price difference, If you want I can post here link here where items are sold here with so much difference since many days.
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Old 25.04.2017, 13:09
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Re: Digitec: Order amount change after delivery

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So you ordered two items at a knockdown price, one of which you destroyed and propose to send back without telling the seller, and the other you're selling on Ricardo presumably hoping to make a profit from the original mispricing.

Not feeling much honesty going on here, Digitec would be well within their rights to bill you for both items at full price.

what does honesty have to do here? They published a price,albeit wrong, and the OP bought it. That is called business. The OP didnt force them to make the error. What the OP does with the item after the transaction is is his/her business. How can the honesty of the OP come into question in this case is really illogical.
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Old 25.04.2017, 13:13
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Re: Digitec: Order amount change after delivery

I think the dishonesty comes from when the OP said "Some time they cancel before delivery which seems to me ok as they really may had error. ". It could look like he's seeking to deliberately exploit pricing errors.
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Old 25.04.2017, 13:14
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Re: Digitec: Order amount change after delivery

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I have had first hand experience of a double executed payroll. The second run was recalled around 2 weeks later. A few members of staff had already spent the second run. Their suggestion of "I thought it was a bonus" was given short shrift.

The company eventually got all the money back - via agreed wage deductions.
Yes, a similar case occured when my then wife was working on the payroll system for an oil company in the mid 1980s. One of her colleagues missed a decimal point in a parameter file and some North-Sea rig workers got paid 100* their intended salary, which was in any case quite high, with shift allowances and overtime. ISTR that the highest was in the order of a quarter of a million.

I don't think they had any problems recouping it, but it did raise an interesting question - how much would you need to be overpaid to make it worthwhile taking the cash and creating a new life for yourself on the proceeds? I think at the time we rockoned it would have to be well over a million, which doesn't sound like a lot now, but of course it would not now be as easy as it was then to create a new false identity, so you'd need a few million just to sort that side of things out, assuming you could even do so.
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Old 25.04.2017, 13:16
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Re: Digitec: Order amount change after delivery

Out of principle there seems there would be a law protecting consumers from bait-and-switch price changing, but to get into the grey area you'd probably end up in court, which is where you don't want to be if you've destroyed one item and listed the other for auction. Ending the auction would be the lesser of two evils, considering you won't get the full amount Digitec is seeking. I am curious how the first item was destroyed, though.
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Old 25.04.2017, 13:18
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Re: Digitec: Order amount change after delivery

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what does honesty have to do here? They published a price,albeit wrong, and the OP bought it. That is called business. The OP didnt force them to make the error. What the OP does with the item after the transaction is is his/her business. How can the honesty of the OP come into question in this case is really illogical.
Thanks for your point. Some people think them self more honest by default and always points finger on other. Meanwhile I have buybacked ricardo item through one friend till I have clear idea on this point.

So one point I already know that shop can cancel order if they think price is wrong. Now I understand that even after delivery they can correct price if they think they had wrong price. Now point is how long they can do. I am asking this question because I usually buy items when I see major discount which may be error from shop which I do not care if they deliver at that price. Now in this case how long they can correct price.
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Old 25.04.2017, 13:20
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Re: Digitec: Order amount change after delivery

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what does honesty have to do here? They published a price,albeit wrong, and the OP bought it. That is called business. The OP didnt force them to make the error. What the OP does with the item after the transaction is is his/her business. How can the honesty of the OP come into question in this case is really illogical.
Because a) it was obviousl beforehand that it was a pricing error, and he sought to take advantage of that, wshich is inherently dishonest, b) he's now proposing to send back a damaged item for a full refund without telling them about the damage he caused, and c) he's trying to make even more profit by selling the dishonetly-obtained item at a profit.
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Old 25.04.2017, 13:22
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Re: Digitec: Order amount change after delivery

It's certainly looks like a gray area otherwise Digitec could have added clause for error pricing. There is nothing in their t&c at the moment https://www.digitec.ch/en/Wiki/478
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Old 25.04.2017, 13:24
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Re: Digitec: Order amount change after delivery

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I think the dishonesty comes from when the OP said "Some time they cancel before delivery which seems to me ok as they really may had error. ". It could look like he's seeking to deliberately exploit pricing errors.
Sir price is all about supply and demand. Some time to market an electronic item seller sell it at very discount price. I agree with you it may be error or it may be their marking or getting rid of stock. I do not know this so I order and if they deliver it at that price I assume it is not error as they should had enough checks in system before making delivery of item.
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Old 25.04.2017, 13:29
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Re: Digitec: Order amount change after delivery

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Because a) it was obviousl beforehand that it was a pricing error, and he sought to take advantage of that, wshich is inherently dishonest, b) he's now proposing to send back a damaged item for a full refund without telling them about the damage he caused, and c) he's trying to make even more profit by selling the dishonetly-obtained item at a profit.
Two years ago I bought 6-7 pullovers from Jelmoli with an average of 93% discount. Fair and square.

How can you know it is an error. You are just assuming stuff.
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Old 25.04.2017, 13:29
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Re: Digitec: Order amount change after delivery

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Does buying items at discounted price is anything wrong. I purchased items on their shop which they delivered. And you get from time to time on there shop items at such discount. And in past they delivered.So I was correcting my assumption about if they can cancel order after delivery or not. Now regarding 57 and 700 price difference, If you want I can post here link here where items are sold here with so much difference since many days.
"If it's too good to be true, it probably is"

Also see: Caveat Emptor
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  #32  
Old 25.04.2017, 13:30
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Re: Digitec: Order amount change after delivery

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Because a) it was obviousl beforehand that it was a pricing error, and he sought to take advantage of that, wshich is inherently dishonest, b) he's now proposing to send back a damaged item for a full refund without telling them about the damage he caused, and c) he's trying to make even more profit by selling the dishonetly-obtained item at a profit.
a. How can one know it is price error when you get get items at this discount. b. where I said that I do not want to tell seller about damage. c. how you come point "dishonetly-obtained". Which finance book link profit with honesty. By this means loss will be social service.
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  #33  
Old 25.04.2017, 13:31
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Re: Digitec: Order amount change after delivery

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It's certainly looks like a gray area otherwise Digitec could have added clause for error pricing. There is nothing in their t&c at the moment https://www.digitec.ch/en/Wiki/478
"Products and prices stated in the online shop are deemed to constitute offers. However, these offers are always subject to deliver inability or incorrect price quotations, both of which lead to contract cancellation. A contract shall be deemed concluded as soon as an order has been placed by the customer in our online shop, at one of our stores, by telephone or e-mail (hereinafter referred to as “contract”)."

This does seem to conflict in a way, if the contract is concluded after the order has been placed then how can it be cancelled due to incorrect pricing?
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Old 25.04.2017, 13:32
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Re: Digitec: Order amount change after delivery

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Thanks. I had ordered two of such items. One I already destroyed due to wrong configurations.So I will be happy to reutrn that if they give back my 57 CHF. Now for second item I found that not so useful for me so putted that on Ricardo from 1 CHF . It is already reached to 3 CHF. Now on ricardo I can not cancel after bid has been started. I have already send link of Ricardo to Digitec. Let me know what else I can do.
Contract ricardo, explain situation, they'll cancel the auction.

For the destroyed item: depends on circumstances. Was it your fault - then you'd likely have to compensate them the damage, which is AFAIK only the price at which they bought the item themselves, not the price that they're asking you to pay for it. Contact your liability insurance, they might cover it. If damage was caused by a random chance, or it blew up by itself or due to defect, there's a chance you might be off the hook then

Some keywords if you want to search in laws further: Rechtsfolgen der Unmöglichkeit and zufälliger Untergang.
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  #35  
Old 25.04.2017, 13:32
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Re: Digitec: Order amount change after delivery

To the OP: was there any indication that there was a campaing going on?

Example: https://www.digitec.ch/de/s1/product...15?isSale=true
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Old 25.04.2017, 13:35
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Re: Digitec: Order amount change after delivery

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To the OP: was there any indication that there was a campaing going on?

Example: https://www.digitec.ch/de/s1/product...15?isSale=true
At the time of buy it was written as

"57 statt vorher 644"
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Old 25.04.2017, 13:35
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Re: Digitec: Order amount change after delivery

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Two years ago I bought 6-7 pullovers from Jelmoli with an average of 93% discount. Fair and square.

How can you know it is an error. You are just assuming stuff.
Walk in, pay cash, walk out: no further action possible.

For electronics, on-line, I would be more circumspect
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Old 25.04.2017, 13:36
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Re: Digitec: Order amount change after delivery

This section might be able to be used in some way - "Customers are obliged to immediately inspect the delivered or collected products for correctness, completeness and integrity. The customer shall inform Digitec Galaxus of any defects immediately after detection thereof and within 5 calendar days after receipt of the delivery/collection at the latest."

An argument may be made that a similar responsibility rests on Digitec to inspect their transaction and contact the buyer within 5 calendar days to notify of an issue.

On a different note, I don't think the label of "dishonest" is fair. Is it really dishonest to try to take advantage of a ridiculously low price of a product? Surely it is not so cut and dried.
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Old 25.04.2017, 13:38
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Re: Digitec: Order amount change after delivery

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... I am asking this question because I usually buy items when I see major discount which may be error from shop
The law is quite clear, as has already been referenced by Ivank and ASwissInTheUS. I just had lunch with my legal adviser (contract law), and asked her what she thought. She said to deliberately exploit pricing errors could well be fraud. But in any case, by writing the highlighted bit, you've demonstrated that you knew it could well be an error.

I suggest you find a new business model.
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  #40  
Old 25.04.2017, 13:38
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Re: Digitec: Order amount change after delivery

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At the time of buy it was written as

"57 statt vorher 644"
If that is the case, then noone is exploiting anything. There is no way you could have known the mistake
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