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  #161  
Old 26.04.2017, 22:15
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Re: Digitec: Order amount change after delivery

Look at the 1979's case. Modulo the modern technology, It's completely analogous! The shop assistant mistakenly omitted a zero on the price tag (digitec's data entry guy probably skipped a digit somewhere too). Customer came, thought he found an amazing bargain, bought it. The cashier charged him exactly the price on the tag without any critical thinking, completely mechanically. Their job is just to take the payment and hand over the goods,.they don't set the prices and may have no idea how much it's worth. Only later the shop owner, who knows how much the item really was worth, discovered how badly they screwed up and used the law to set things straight
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  #162  
Old 26.04.2017, 22:18
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Re: Digitec: Order amount change after delivery

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Look at the 1979's case. Modulo the modern technology for taking orders, It's completely analogous! The shop assistant mistakenly omitted a zero on the price tag (data entry guy skipped a digit somewhere too). Customer came, thought he found an amazing bargain, bought it. The cashier charged him exactly the price on the tag without any critical thinking, completely mechanically. Their job is just to take the payment and hand over the goods,.they don't set the prices and may have no idea how much it's worth. Only later the shop owner, who knows how much the item really was worth, discovered how badly they screwed up and used the law to set things straight
that was in a different era. you should expect controls in an automated environment.
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  #163  
Old 26.04.2017, 22:23
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Re: Digitec: Order amount change after delivery

Screw ups happen even now.

These days official prices from manufacturers are often complete bullshit and article is expected normally to be sold for half of the list price or even less in competitive market. Lets them slap a "50% off" on it and make consumer feel good about himself. Then a simple automatic check looking for a factor of 10x difference wouldn't help.
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  #164  
Old 26.04.2017, 22:30
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Re: Digitec: Order amount change after delivery

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that was in a different era. you should expect controls in an automated environment.
See, that is why I would really like to see OP taking it to the court. I really wonder what the verdict will be. As I already said there are many in Germany but none AFAIK in Switzerland. Would be really interesting. But as also said, my bet is not on OP.
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Old 27.04.2017, 00:48
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Re: Digitec: Order amount change after delivery

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See, that is why I would really like to see OP taking it to the court. I really wonder what the verdict will be. As I already said there are many in Germany but none AFAIK in Switzerland. Would be really interesting. But as also said, my bet is not on OP.
my bet is on the OP.
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  #166  
Old 27.04.2017, 08:48
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Re: Digitec: Order amount change after delivery

+1
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my bet is on the op.
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  #167  
Old 27.04.2017, 08:54
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Re: Digitec: Order amount change after delivery

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See, that is why I would really like to see OP taking it to the court. I really wonder what the verdict will be. As I already said there are many in Germany but none AFAIK in Switzerland. Would be really interesting. But as also said, my bet is not on OP.
I'd really like the OP to take it to court - simply to find out how big legal fees can get just for "being right"
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  #168  
Old 27.04.2017, 08:57
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Re: Digitec: Order amount change after delivery

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my bet is not on OP.
+1.

Tom
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  #169  
Old 27.04.2017, 09:22
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Re: Digitec: Order amount change after delivery

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+1.

Tom
+1 here as well. We need a poll.
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  #170  
Old 27.04.2017, 09:43
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Re: Digitec: Order amount change after delivery

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+1 here as well. We need a poll.
Where´s CathHarmony when you need her? :-)
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  #171  
Old 27.04.2017, 09:48
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Re: Digitec: Order amount change after delivery

IF you were nice and honest with Digitec, they would have given you a credit on your account that you can use for future purchases. Speaking from experience. They shipped two sets of speakers to me when I ordered only one, I returned the second one and they (without me even asking or knowing) gave me a credit to the amount of 10% of the speaker price. In your situation, you will pay.
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  #172  
Old 27.04.2017, 12:30
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Re: Digitec: Order amount change after delivery

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Actually in starting of 2016 price for 250GB SSD was already 50$ and after that every 3 months it drops 12%. Now with TLC it should drop further 25% so technically now price of 1 Tb SSD should be equal to 3 TB HDD or less. As honest citizen if you want to pay more, you are welcome. Please check http://www.pcworld.com/article/30405...n-on-hdds.html

I will wait reply from Distrelec and still think that they will not come back to me. So from honesty point of view all legal terms written on any website does not make any sense as they can have any price of website by means of error or sale. And they can even deliver item at that price and after one month come back to customer asking more money as they had error. If this is honest way of doing business then all their online prices are void as at end its is over honesty or conman sense which will decide price. So in reverse case If i purchased some item from digitec and after one month i see it at another store at 50% discount and say them it was my error to buy item from you at that price so either reduce price by 50% or get it back. So how the honest shop Digitec wil reply in that case.
Definitely some "conman sense" going on here
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  #173  
Old 04.07.2017, 17:28
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Re: Digitec: Order amount change after delivery

So what happened with this in the end, Raju?
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  #174  
Old 04.07.2017, 19:00
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Re: Digitec: Order amount change after delivery

did you actually want what you bought or was the price just too good to refuse?
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  #175  
Old 17.11.2017, 10:04
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Digitic price mistake... do I have to pay?

So yesterday I noticed Digitec selling a digital camera at a ridiculously low price. I figured this was likely a mistake, but decided to buy it anyway and see what happened (fully expecting they would not sell it to me still).

As expected, I got an email a few hours later admitting there had been a mistake on the website. The shipment had already been sent, but they are now asking me to pay an extra CHF700 on top of the CHF99 they originally asked and charged me for. This amount is marked in my Digitec account as "owing". I should note, this is new price of CHF 799 is still a discount on the correct price.

My question is am I legally obliged to pay this, or can I just ignore this request for more money? I know the laws around this vary from country to country... I do feel a bit bad about taking advantage of an obvious mistake....

EDIT: This is what the Digitec terms and conditions say:

"All prices quoted are net, in Swiss Francs, include value added tax (VAT) and, where applicable, include an advance recycling contribution. Digitec Galaxus reserves the right to change prices at any time. The prices stated in the online shop at the time of order placement apply."
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  #176  
Old 17.11.2017, 10:19
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Re: Digitic price mistake... do I have to pay?

Why not simply quote their terms and conditions back at them.

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The prices stated in the online shop at the time of order placement apply.
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  #177  
Old 17.11.2017, 10:24
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Re: Digitic price mistake... do I have to pay?

Well of course you don't have to pay. And anyhow you have the right to return it and get back any money you already paid. But you should insist on paying only 99 CHF.
You made an online contract with them. Its their fault . Threaten them with legal action.
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So yesterday I noticed Digitec selling a digital camera at a ridiculously low price. I figured this was likely a mistake, but decided to buy it anyway and see what happened (fully expecting they would not sell it to me still).

As expected, I got an email a few hours later admitting there had been a mistake on the website. The shipment had already been sent, but they are now asking me to pay an extra CHF700 on top of the CHF99 they originally asked and charged me for. This amount is marked in my Digitec account as "owing". I should note, this is new price of CHF 799 is still a discount on the correct price.

My question is am I legally obliged to pay this, or can I just ignore this request for more money? I know the laws around this vary from country to country... I do feel a bit bad about taking advantage of an obvious mistake....

EDIT: This is what the Digitec terms and conditions say:

"All prices quoted are net, in Swiss Francs, include value added tax (VAT) and, where applicable, include an advance recycling contribution. Digitec Galaxus reserves the right to change prices at any time. The prices stated in the online shop at the time of order placement apply."
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  #178  
Old 17.11.2017, 10:28
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Re: Digitic price mistake... do I have to pay?

So I guess you're ruining a weekend of a random person who forgot to add a "7" on the price.

If you wouldn't pay the price of 799 of that product, do the right stuff and return the item. Maybe for a voucher of the shipping costs.

Otherwise be the bad guy and claim your rights because of a stupid human error...
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  #179  
Old 17.11.2017, 10:31
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Re: Digitic price mistake... do I have to pay?

Such rubbish. They are demanding that HE pays an additional 700CHF for THEIR mistake.Hit thim hard! They can afford it.
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So I guess you're ruining a weekend of a random person who forgot to add a "7" on the price.

If you wouldn't pay the price of 799 of that product, do the right stuff and return the item. Maybe for a voucher of the shipping costs.

Otherwise be the bad guy and claim your rights because of a stupid human error...
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  #180  
Old 17.11.2017, 10:32
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Re: Digitic price mistake... do I have to pay?

It's actually not quite as straightforward.

It is correct that in general, whatever's on the price sticker counts. If the company makes a mistake, too bad. This is not just T&Cs, but in fact the law.

However - and this is a big however - if the advertised price is significantly different from what someone would typically expect to pay for that specific product, the company can ask for the remaining amount. The problem is how to define "significantly". Let's say a new car is advertised at 3000.- instead of 30'000 - this is clearly a mistake and everybody could and should have known it was one, so in that case, the remaining money would need to be paid anyway.

I'd say in your case it's a grey zone. You say yourself that the price was ridiculously low, so it appears you already had a hunch that something was off (though obviously you shouldn't tell anyone that but instead play dumb and fake complete lack of know-how about cameras...). Probably best to call these guys: https://www.konsumentenschutz.ch/beratung/
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