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Old 02.06.2017, 14:35
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Salt Cancellation Fee

Hi,

I'm in a situation where I wanted to cancel my subscription (because I'm graduating and will leave the country) but it said that I have to pay 700 CHF to cancel it because I did 2 years of contract. The thing is, I didn't know it was a two years contract because the girl who helped us cannot speak English at all. We told her that we will be leaving in 6 months and she still put us in 2-years contract. And I just realized about the 2-years contract now, after I asked to cancel my subscription.

I went back to the Salt store in our city and they said if I try to get an attestation letter from the Controle Habitant, I might can cancel it without paying it (or at least not paying that much of amount). I did get the attestation letter and I have to pay for it and when I go to the Salt store, the girl said I have to call the Salt Cancellation number and when I called them, they still said I have to pay CHF 700. Then why that girl have to tell me and waste my damn time to go to the Controle Habitant and get the attestation letter when it's not gonna freaking help?

Don't make your customer around and waste their time and money when it's not gonna change anything. And it was such a sneaky act for that girl to put me in a 2-years contract when it could be a 1-year contract and we just have to pay the 6 months left for the cancellation fee.

And every month, we have to pay not CHF 35 like the girl from Salt store promised, but CHF 40! and now to think about it, we only have to pay CHF 630 (remaining of 18 months multiplies by CHF 35). Why do we have to pay CHF 700?

Does anybody has a advice or suggestion on how to deal with those sneaky Salt people?

And btw, their customer service is just the worst.
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Old 02.06.2017, 14:49
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Re: Salt Cancellation Fee

Did you get a phone with your contract? If so you really do have to pay that off.
Otherwise it is your responsibility to read what you're signing up for.
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Old 02.06.2017, 15:26
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Re: Salt Cancellation Fee

It's the wifi one.
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Old 02.06.2017, 16:21
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Re: Salt Cancellation Fee

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It's the wifi one.
Irrelevant, you got a free phone, the cost is within you subscription rate over the contract period.

Pay up !
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Old 02.06.2017, 19:59
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Re: Salt Cancellation Fee

It's not the phone one! I bought the wifi modem and its the wifi subscription.
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Old 02.06.2017, 21:07
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Re: Salt Cancellation Fee

Is not difficult to find online Salt General Terms and Conditions, 1st result with Google is a PDF in English. This is what you agreed signing the contract, I'm afraid.

Furthermore, maybe you are paying 5 CHF more just because you opted for detailed bill sent monthly by post, instead of Bill by e-mail or E-bill, both free of charge. A quick look at the Salt website (yes, in English) could have saved you a lot of stress.

Try AGAIN with their dedicated customer service, you never know

https://www.salt.ch/en/contract-cancellation/

however when you subscribe a 2 years contract you pay less monthly compared to a 12 months or a monthly subscription, that's why you have to pay a fee in order to leave in advance. Easy and FAIR.
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Old 08.06.2017, 12:10
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Re: Salt Cancellation Fee

I am in a situation in which we are leaving Switzerland earlier than expected. When this happened to me in Germany a few years ago, all companies canceled our contracts if we proved we were leaving the country. UPC etc. here in Switzerland have done the same. SALT is the only one not allowing us to do so... the cancelation fee would be more than if I paid out the last 10 months of our SIM only plan. I wonder if there is somewhere I could advertise for someone interested in taking over our plan. We got it on a web special at the time for half the normal monthly rate....
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Old 14.09.2017, 00:39
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Re: Salt Cancellation Fee

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I am in a situation in which we are leaving Switzerland earlier than expected. When this happened to me in Germany a few years ago, all companies canceled our contracts if we proved we were leaving the country. UPC etc. here in Switzerland have done the same. SALT is the only one not allowing us to do so... the cancelation fee would be more than if I paid out the last 10 months of our SIM only plan. I wonder if there is somewhere I could advertise for someone interested in taking over our plan. We got it on a web special at the time for half the normal monthly rate....
Slightly old thread. Would one be also allowed to transfer the contract to another?
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Old 16.09.2017, 23:59
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Re: Salt Cancellation Fee

It's very common in Switzerland to be mislead by customer service, and getting someone to sign up for things he didn't ask for is a usual trick.

And they asked you for a proof of your departure ? Hmm, did you give your new address ? Because guess what...
Once you are no longer registered as a resident, and once you are gone, it will become very difficult for them to get any of the unpaid installments of the contracts they had you sign by deception. Once you have left Switzerland and if they don't know where you are, by law, they can't do anything. Provided there wasn't already a legal procedure when you left, that's the key.

Last edited by ohmy; 17.09.2017 at 00:09.
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Old 17.09.2017, 01:06
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Re: Salt Cancellation Fee

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It's very common in Switzerland to be mislead by customer service, and getting someone to sign up for things he didn't ask for is a usual trick.

And they asked you for a proof of your departure ? Hmm, did you give your new address ? Because guess what...
Once you are no longer registered as a resident, and once you are gone, it will become very difficult for them to get any of the unpaid installments of the contracts they had you sign by deception. Once you have left Switzerland and if they don't know where you are, by law, they can't do anything. Provided there wasn't already a legal procedure when you left, that's the key.
This could easily be passed to a DCA in his own country.
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Old 17.09.2017, 07:13
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Re: Salt Cancellation Fee

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It's very common in Switzerland to be mislead by customer service, and getting someone to sign up for things he didn't ask for is a usual trick.

And they asked you for a proof of your departure ? Hmm, did you give your new address ? Because guess what...
Once you are no longer registered as a resident, and once you are gone, it will become very difficult for them to get any of the unpaid installments of the contracts they had you sign by deception. Once you have left Switzerland and if they don't know where you are, by law, they can't do anything. Provided there wasn't already a legal procedure when you left, that's the key.
People need to start taking responsibility for their own screw-ups... The Salt contract clearly states what the minimum contract period is. If people sign that and then leave early, what do they expect? And the fact that some companies may be more tolerant about early cancellation than others is not an argument.
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Old 17.09.2017, 10:29
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Re: Salt Cancellation Fee

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It's very common in Switzerland to be mislead by customer service, and getting someone to sign up for things he didn't ask for is a usual trick.

And they asked you for a proof of your departure ? Hmm, did you give your new address ? Because guess what...
Once you are no longer registered as a resident, and once you are gone, it will become very difficult for them to get any of the unpaid installments of the contracts they had you sign by deception. Once you have left Switzerland and if they don't know where you are, by law, they can't do anything. Provided there wasn't already a legal procedure when you left, that's the key.
last week, someone gave a similar advice on one of the facebook for sale groups in Switzerland. rather shocking really and not good for foreigners in general.
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Old 17.09.2017, 14:25
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Re: Salt Cancellation Fee

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last week, someone gave a similar advice on one of the facebook for sale groups in Switzerland. rather shocking really and not good for foreigners in general.
In my book this reads: I signed something in a foreign language that I did not understand and I should not be held responsible so it is deception!
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Old 17.09.2017, 20:30
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Re: Salt Cancellation Fee

As the OP said there was no free/rebated phone in the equation . And let me be clear, I don't have much sympathy for people who shop mindlessly, sign contracts without reading one bit and commit to payments /debt left and right before realizing they will have difficulty to pay. Apparently that's NOT the OP's case. One cannot ask consumers to be constantly on guard, read fully all contracts they sign, all the time, and always check that they are only paying for what they want. Nowadays,with telecom services, it's hard to be aware of all the details of a contract at the time of signup. You
don't always get the right answers to your questions and then you are so often mislead (unless you dig for answers) that you have to believe employees are trained to do so. You can't really ask a Mom to be paranoid with salespeople and spend hours studying what is available and the contract details (in Switzerland, perhaps more than elsewhere, you'd better be "paranoid" if you are shopping for telecom services, or insurance, banking products). Cheating consumers is today part of many companies' business model, that's one way they have found to maintain growth in saturated markets. When cheated, I am 100% for turning the tables on the crooked salespeople and businesses that demand their undue money to unsuspecting consumers. Besides I totally empathize with OP's story as I experienced misleading sales practices with Orange too, with several employees and branches. Swisscom is not without its problems either, several times I had to resort to very assertive letters to correct overcharges.

Be aware that the state, the "Control of the inhabitants" will give the address you gave them to the crooks (just as they were giving your Swiss address to anyone willing to pay ). Other than that, and if there is no procedure, the crooked businesses can kiss their money goodbye. Costs to recover debts abroad are huge and must be paid by the creditor without any guarantee of recovering anything. As for Debt Collection Agencies they usually just harass you, if they have your details, but not much more.

In the OP's case, the Salt people may have asked for an attestation because I guess they then have something to hang onto, i.e. new address.
OP would then have to worry about debt collection agencies, anything else I doubt, especially outside Europe.

Last edited by ohmy; 17.09.2017 at 21:04.
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Old 17.09.2017, 22:19
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Re: Salt Cancellation Fee

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And let me be clear, I don't have much sympathy for people who shop mindlessly, sign contracts without reading one bit and commit to payments /debt left and right before realizing they will have difficulty to pay. Apparently that's NOT the OP's case.
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The thing is, I didn't know it was a two years contract because the girl who helped us cannot speak English at all.
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