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Old 07.07.2017, 19:05
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irresponsible pharmacist in Apotheke

Hello,

I went to an Apotheke near Bahnhofstrasse in Zürich for my 2-year old son.

The instruction I got from the pharmacist was inconsistent with my previous
experience, so I said multiple times if she can double check. Two pharmacists
refused and even said that I can try whatever I want, but they cannot be
held responsible for any outcome!

This totally blew my mind! How irresponsible!
This is insane and they drove me nuts!

Is there any official channel I can complain this to?

They should not be allowed to practice.

Thanks so much!
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Old 07.07.2017, 19:10
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Re: irresponsible pharmacist in Apotheke

Instructions for what?
In which language was the communication?
What does the leaflet say?
Was it a pharmacist or pharmacy assistant?
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Old 07.07.2017, 19:10
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Re: irresponsible pharmacist in Apotheke

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Hello,

I went to an Apotheke near Bahnhofstrasse in Zürich for my 2-year old son.

The instruction I got from the pharmacist was inconsistent with my previous
experience, so I said multiple times if she can double check. Two pharmacists
refused and even said that I can try whatever I want, but they cannot be
held responsible for any outcome!

This totally blew my mind! How irresponsible!
This is insane and they drove me nuts!

Is there any official channel I can complain this to?

They should not be allowed to practice.

Thanks so much!
So you believe you know better than 2 highly trained Swiss qualified experts, good luck with that.
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Old 07.07.2017, 19:28
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Re: irresponsible pharmacist in Apotheke

What's the point of asking this question here without even the most basic details? If you tell us what the medicine was, what the pharmacists said, and what you believe to be correct, then you might have a chance of getting some useful answers.

As it is >90% of readers are likely to assume that they were right and you were wrong, and it is much less likely that you'll get the help you're looking for.
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Old 07.07.2017, 19:29
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Re: irresponsible pharmacist in Apotheke

What was the prescription - some anti viral speciality medicine or has your son got a disease which is not normal?
Some mothers get paranoid about a cough.
Give more details.
My experience is that the assistants in the apothekes err on the side of caution and always check with their boss - who is as qualified as a doctor - if there are any issues.
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Old 07.07.2017, 20:33
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Re: irresponsible pharmacist in Apotheke

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So you believe you know better than 2 highly trained Swiss qualified experts, good luck with that.
always the one with the ruddy big wooden spoon!
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Old 07.07.2017, 21:01
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Re: irresponsible pharmacist in Apotheke

When concerned that there is a discrepancy in instructions as to how to use a medicine, the most efficient way to resolve the problem is to speak to your prescribing doctor, confirm his or her instructions.

Afterall, the doctor wrote the Rx - go to the source for clarity.

I understand your frustration, but honestly - you might be better advised to let this go.

Anytime you are faced with difficulty here and your instinct is to complain to a higher being, remember that to be effective you have to do things the 'Swiss way'. First ask yourself: What is my end goal? What do I really need to accomplish? Working back from your end goal, then ask yourself - Will kicking up a fuss bring me nearer to my goal, or will it throw up barriers?

Often the answer is that kicking up a fuss ends up being counter productive. TIS, it is what it is.

Save your time and energy for larger battles... and ask your doctor for clarification as to how to use the meds.
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Old 07.07.2017, 21:29
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Re: irresponsible pharmacist in Apotheke

OK. It was more emotion than fact.

Yes, they told me to give a liquid medicine to my son
five times more than what I remembered. So I asked
multiple times if it is correct. Two refused to double check,
and the third pharmacist, who was watching the episode,
volunteered to double check.

Alah, she confirmed that the instruction I got was indeed
incorrect -- "they told me to give five times more than
the correct prescription." She apologized to me.
She was nice, and I really appreciated it.

But the two who prescribed incorrect instruction were
pretty adamant, while acknowledging their "mistakes."
They initially said I can do whatever amount I like to give
medicine to my son, but they cannot be held responsible.

This is totally insane.
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Old 07.07.2017, 22:36
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Re: irresponsible pharmacist in Apotheke

What was the medicine? Maybe 5x the usual dose is fine. Maybe it's lethal. But without that basic information, it's not that important - except to your bank balance of course. If it's homeopathic, then you could 5 quadrillion the usual concentration and it would be perfectly harmless.

As you are a scientist and especially a physicist, I'm surprised that you apparently think all medicines are equal, and that describing the initial conditions accurately isn't terribly important.
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Old 07.07.2017, 22:49
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Re: irresponsible pharmacist in Apotheke

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This is totally insane.
Your useless post, yes.

But then again, it is Friday.

Tom
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Old 08.07.2017, 00:41
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Re: irresponsible pharmacist in Apotheke

jyoo,
I will be crucified for saying this but I am pretty sure they treated you like this because you are from South Korea. The "highly trained" Swiss whatevers here look down upon anyone who look Asian, Middle Eastern, African you name it. If you had been a tall American or Brit the attitude would have been different.
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Old 08.07.2017, 00:48
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Re: irresponsible pharmacist in Apotheke

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jyoo,
I will be crucified for saying this but I am pretty sure they treated you like this because you are from South Korea. The "highly trained" Swiss whatevers here look down upon anyone who look Asian, Middle Eastern, African you name it. If you had been a tall American or Brit the attitude would have been different.
Whut??
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Old 08.07.2017, 00:51
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Re: irresponsible pharmacist in Apotheke

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jyoo,
I will be crucified for saying this but I am pretty sure they treated you like this because you are from South Korea. The "highly trained" Swiss whatevers here look down upon anyone who look Asian, Middle Eastern, African you name it. If you had been a tall American or Brit the attitude would have been different.
Are you saying that the OP is short?
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Old 08.07.2017, 01:03
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Re: irresponsible pharmacist in Apotheke

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jyoo,
I will be crucified for saying this but I am pretty sure they treated you like this because you are from South Korea. The "highly trained" Swiss whatevers here look down upon anyone who look Asian, Middle Eastern, African you name it. If you had been a tall American or Brit the attitude would have been different.
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Old 08.07.2017, 09:22
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Re: irresponsible pharmacist in Apotheke

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j...The "highly trained" Swiss whatevers here look down upon anyone who look Asian, Middle Eastern, African you name it. ...
No - it's just you they look down on. HTH.
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Old 08.07.2017, 09:37
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Re: irresponsible pharmacist in Apotheke

Hello,

Honestly, I am not interested in their motivation behind what they did.
They acted unprofessionally and irresponsibly as pharmacists.
I just want to find an official channel to send them a message.

That is all.
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Old 08.07.2017, 09:56
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Re: irresponsible pharmacist in Apotheke

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Hello,

Honestly, I am not interested in their motivation behind what they did.
They acted unprofessionally and irresponsibly as pharmacists.
I just want to find an official channel to send them a message.

That is all.
then why not look up the address and send them a letter?
or call and ask for the manager.
or, if a chain, call the headquarters.
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Old 08.07.2017, 10:00
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Re: irresponsible pharmacist in Apotheke

Even highly trained professionals make mistakes.
The OP was absolutely right to ask them to check the dosage, especially as it turned out that it was wrong.
Why are you being so hard on her/him?
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Old 08.07.2017, 10:04
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Re: irresponsible pharmacist in Apotheke

We have assumed that you had a prescription from a doctor, but when I read your post you don't say you had a prescription, & you don't say you have been to a doctor. You don't write what the medicine was called, & you don't write why your son needs the medicine.

So what did you buy?

All registered medicines in Switzerland come with a pamphlet telling you all about the product, including the dose. Did you read this? Who told you about the original dosage, 5 times less than required? Was this a mistake?

If you didn't buy a registered medicine I don't see how you can complain about anything.
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Old 08.07.2017, 10:30
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Re: irresponsible pharmacist in Apotheke

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We have assumed that you had a prescription from a doctor, but when I read your post you don't say you had a prescription, & you don't say you have been to a doctor. You don't write what the medicine was called, & you don't write why your son needs the medicine.

So what did you buy?

All registered medicines in Switzerland come with a pamphlet telling you all about the product, including the dose. Did you read this? Who told you about the original dosage, 5 times less than required? Was this a mistake?

If you didn't buy a registered medicine I don't see how you can complain about anything.
The OP says that the new dosage was five times more than the original, not the other way round.
They also say that eventually one of the pharmacists admitted that they had made a mistake.
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