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  #101  
Old 21.09.2017, 13:02
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Re: Expeida is shit

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i feel it is strange, if i was forced to give up my paid ticket free.
You don´t, you bought a non refundable ticket. Why keep putting the blame on the airlines when it was clearly your mistake?
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  #102  
Old 21.09.2017, 13:05
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Re: Expeida is shit

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i feel it is strange, if i was forced to give up my paid ticket free. if it causes inconvenience to other People. then it should be responsiblity of Airline Company. they should consider, if it is correct, not allowed to revise Name?
Did you ask and get answer to all of the questions Blueangel mentioned. Specially did you get Section 16 of the fare rules??

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Please take lots of deep breaths and call them one more time. This is what you need to say...

I'm calling regarding a name change to my booking reference ******

Can you please tell me if there has been any progress with amending the name on this booking?

Can you please tell me if the airline have added a vendor remark to the booking saying that a name change can be made?

Can you please send me an email of Section 16 of the fare rules for this ticket?

Can you please give me the PNR for the booking so that I can speak directly to the airline regarding this?
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  #103  
Old 21.09.2017, 13:07
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Re: Expeida rant

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it has no relation with other People. you think too much
i just Keep my rights as consumer.
you paid something for several hundred, you just give it back to the store free and let them sell again?
If they overbook the flight (which happens regularly) somebody else might sit on "your" chair since it's free due to you not using that ticket in time and they will get paid twice for it.
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  #104  
Old 21.09.2017, 13:11
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Re: Expeida rant

i dont care if others sit on my chair if overbooked...




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If they overbook the flight (which happens regularly) somebody else might sit on "your" chair since it's free due to you not using that ticket in time and they will get paid twice for it.
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  #105  
Old 21.09.2017, 13:12
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Re: Expeida is shit

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What you're doing is a name correction, not a name change. Different airlines have different policies regarding this, and Expedia will need to stick to them. According to the Swiss terms and conditions, you can correct up to two letters free of charge. In contrast, on Easyjet, there's no defined restriction: it just needs to be clear that it's an error and not a passenger change.
I don't know of a single scheduled airline that will allow a name correction of more than 3 letters. Beyond 3, it becomes a name change. Easyjet are a low cost carrier. There is a very marked difference between the two.

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Any travel agent can make the name change - they have a "special" code if they make a mistake. I have had it done for me when a travel agent made the mistake. But they don't like doing it, as I guess they get penalised for it/reduced commission.
1. Post 9/11, any commission on airfares is negligible. You're talking a fraction of a percent, if any at all.

2. There is no 'special code'. I wish there were. It would have made life a hell of a lot easier working in the industry. The agent probably hadn't issued the ticket yet and did a 'resell all / resall' which is a procedure for placing 'held' flights into a new booking. If an agent makes an error, they have to get permission from the airline to make a name amendment. As I've said earlier in this thread, that process can take several days depending on the airline. In Lily's case, you're talking a 4 letter name amendment, and I can't think of any scheduled airline that allows that.

It never ceases to amaze me that people expect the entire airline industry Worldwide to change to fit in with them making an error. But it absolutely stuns me that anyone should expect that change to be in air travel's first line of security.

If someone is refused entry into a country, the airline have to take them back at their expense, and can also have a huge fine imposed upon them by the receiving airport.

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If you thought that passengers traveling with the incorrect documentation was a minor issue for the world’s carriers, think again. The 60,000 travelers turned back at destination or transfer points by immigration authorities each year cost the world’s airlines a substantial amount of money in fines and associated costs.Fines average out at $3,500 per passenger, and airlines then have to fly the incorrectly documented traveler back to their country of origin at their own expense, potentially taking a seat on a fight that they could have sold to a fare-paying passenger.
http://airlines.iata.org/analysis/do...travel-trouble
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  #106  
Old 21.09.2017, 13:14
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Re: Expeida is shit

no more nerves for Expedia. always repeat, not solve Problem.
no matter what is policy, at least they should tell me at first time.
if it is policy from Airline, Expedia just Need to tell me directly when i call the first time. surely i understand, that they cant decide.


if i Keep contacting them due to this, finally the Problem cant solved, i have to buy new ticket with much high Price?
also i have much work every day. really no time to waste on it more.




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Did you ask and get answer to all of the questions Blueangel mentioned. Specially did you get Section 16 of the fare rules??

Last edited by Lily5469; 21.09.2017 at 14:16.
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  #107  
Old 21.09.2017, 14:19
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Re: Expeida rant

anyway, thanks for all the comments again. i have learned a lot
also kindly remind: please do pay Attention and double check when book a air ticket
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  #108  
Old 21.09.2017, 15:51
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Re: Expeida rant

This is a one way ticket?

Good luck on getting back.
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  #109  
Old 21.09.2017, 16:21
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Re: Expeida rant

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This is a one way ticket?

Good luck on getting back.
She said earlier in the thread she already had a one-way for the flight back
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  #110  
Old 21.09.2017, 21:52
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Re: Expeida rant

Lily, it seems to me that you started out this thread thinking every part of what had gone wrong was completely the agent's or the airline's fault, and bit by bit you have gradually shifted to realising, at least to some extent, that it was your own fault that you
a) did not read the Terms and Conditions
b) did not type in your name correctly.

Once you realised your error, and started to call Customer Services, I do understand how you could feel very frustrated that you were not immediately told something completely clear, for example:
"Sorry, in terms of Paragraphs x and y of our Terms and Conditions it is impossible to change the name on your ticket, so you won't be able to fly with this ticket."
or
"Yes, the name can be changed but this will take z days and cost q Francs."

Perhaps if you had asked the questions Blueangel kindly listed for you, here, https://www.englishforum.ch/2848828-post26.html
you might have had to wait less long in that frustrating uncertainty, and would have been given a clear answer much sooner.

I hear you that you feel angry at the agent, at the airline. Perhaps you also feel upset with anyone whom you feel has not been kind enough to you on this thread, or maybe even also a little annoyed with yourself, though I can’t know that.

Even so, I’m writing here to ask you, please to move beyond that anger and please to take the time to cancel the ticket you are not going to use.

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I currently have family members struggling to get air tickets to attend a family funeral because .... [Some] people will cancel their tickets a day or two before travel, but the impact upon people who need to travel urgently is proving to be catastrophic and heartbreaking.
Exactly. Yes, there are many people out there whose reason for flying is urgent and very serious. Someone may be desperate to get back in time to write an exam, or to visit a loved-one who might be dying, someone else might be trying to get back to his wife before she gives birth, someone else longs to surprise her daughter at her graduation, some may be rushing to an urgent meeting to try to save a business contract.

All those people, just like you, want and need to know – as soon as possible – that they will get a place on the flight.

For their sake, please try to set your anger aside, and also your feeling of having a right to spite the airline, and please be the better person.
Out of consideration for people who desperately need a flight, and out of compassion with them in their need, please take the time to cancel the ticket you are not going to use. Thank you.
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  #111  
Old 21.09.2017, 22:06
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Re: Expeida rant

you have good fantasy, but not see the truth . please pay attention to your words if you not know what happened exactly. also please be reminded that you have no right to tell me what i should do
now this case is closed already. no need to discuss more
if anyone has other issues to discuss here, then welcome


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Lily, it seems to me that you started out this thread thinking every part of what had gone wrong was completely the agent's or the airline's fault, and bit by bit you have gradually shifted to realising, at least to some extent, that it was your own fault that you
a) did not read the Terms and Conditions
b) did not type in your name correctly.

Once you realised your error, and started to call Customer Services, I do understand how you could feel very frustrated that you were not immediately told something completely clear, for example:
"Sorry, in terms of Paragraphs x and y of our Terms and Conditions it is impossible to change the name on your ticket, so you won't be able to fly with this ticket."
or
"Yes, the name can be changed but this will take z days and cost q Francs."

Perhaps if you had asked the questions Blueangel kindly listed for you, here, https://www.englishforum.ch/2848828-post26.html
you might have had to wait less long in that frustrating uncertainty, and would have been given a clear answer much sooner.

I hear you that you feel angry at the agent, at the airline. Perhaps you also feel upset with anyone whom you feel has not been kind enough to you on this thread, or maybe even also a little annoyed with yourself, though I can’t know that.

Even so, I’m writing here to ask you, please to move beyond that anger and please to take the time to cancel the ticket you are not going to use.


Exactly. Yes, there are many people out there whose reason for flying is urgent and very serious. Someone may be desperate to get back in time to write an exam, or to visit a loved-one who might be dying, someone else might be trying to get back to his wife before she gives birth, someone else longs to surprise her daughter at her graduation, some may be rushing to an urgent meeting to try to save a business contract.

All those people, just like you, want and need to know – as soon as possible – that they will get a place on the flight.

For their sake, please try to set your anger aside, and also your feeling of having a right to spite the airline, and please be the better person.
Out of consideration for people who desperately need a flight, and out of compassion with them in their need, please take the time to cancel the ticket you are not going to use. Thank you.
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  #112  
Old 21.09.2017, 22:09
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Re: Expeida rant

You sound like one spoiled child. People wrote reasonable advice to help you and that is your answer?
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  #113  
Old 21.09.2017, 22:09
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Re: Expeida rant

Lily, I did not tell you what to do.
I merely asked you please to show compassion for other potential passengers who, as you have been, are distressed because they do not know whether they will get a ticket for a flight that they really want to, or really need to take.
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  #114  
Old 21.09.2017, 22:22
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Re: Expeida rant

just to thank all the people who give suggestions/care on this case, i tell you the updates:
after i give hint that i maybe cancel the booking, finally today i got answer from swiss airline: the name can be corrected with cost of CHF100.-
sorry, but i not accept this service. they informed me in written over 3 times: i should contact Expedia. then i got informed by Expedia about 4 times, they need to check with airline.
i am telling this here, just to let those people know, what the truth here is:
it is not the policy or rules you talk. it is kind of service.
1. if cant revise, should inform me at first time, not kick ball between travel agent and airline company, keep customer waiting for nothing over 1 week.
2. if can revise, should advise the involved cost at first time.
3. since airline told me, i should contact Expedia, why told me i can revise with cost of CHF100.-? then it is business between Expedia and me, no relation with swiss airline.
i know, some people here maybe work with relation with air ticket or airline. so i wrote something here, just want to see your response. will be appreciate if you could help do some improvements on service.
Thanks to all again.
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  #115  
Old 21.09.2017, 22:36
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Re: Expeida rant

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just to thank all the people who give suggestions/care on this case, i tell you the updates:
after i give hint that i maybe cancel the booking, finally today i got answer from swiss airline: the name can be corrected with cost of CHF100.-
sorry, but i not accept this service. they informed me in written over 3 times: i should contact Expedia. then i got informed by Expedia about 4 times, they need to check with airline.
i am telling this here, just to let those people know, what the truth here is:
it is not the policy or rules you talk. it is kind of service.
1. if cant revise, should inform me at first time, not kick ball between travel agent and airline company, keep customer waiting for nothing over 1 week.
2. if can revise, should advise the involved cost at first time.
3. since airline told me, i should contact Expedia, why told me i can revise with cost of CHF100.-? then it is business between Expedia and me, no relation with swiss airline.
i know, some people here maybe work with relation with air ticket or airline. so i wrote something here, just want to see your response. will be appreciate if you could help do some improvements on service.
Thanks to all again.
You forgot to use instead of full stops in this post.
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  #116  
Old 21.09.2017, 22:36
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i agree what you said, but you should tell that to those people who make such results ------- airline company, not to the weak party---- passengers. now i understand finally, why there are sometimes quite a few empty seats in airplane it is not so simple as i thought: just not sold...
i would suggest you to get to know more details and truth first before you talk.
maybe another saying: walk a bit with the same shoes as others before you judge others. feel what others feel...

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Lily, I did not tell you what to do.
I merely asked you please to show compassion for other potential passengers who, as you have been, are distressed because they do not know whether they will get a ticket for a flight that they really want to, or really need to take.
thanks for reminding
good night. now go sleep. tomorrow is finally weekend

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You forgot to use instead of full stops in this post.
you are right. maybe my words sound a bit hard, sorry. yes, i appreciate his suggestions really much, he is very nice person. but i not like much he told me what i should do at last. i have right to decide how to do with my ticket -- revision/ cancellation. i feel it is a bit offending to be told, how to manage with my thing.
of course, maybe for others it is ok. i just tell my feeling...

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You sound like one spoiled child. People wrote reasonable advice to help you and that is your answer?

Last edited by 3Wishes; 22.09.2017 at 15:05. Reason: multi-quote, again. Please learn to use it, thanks.
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  #117  
Old 21.09.2017, 22:46
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Re: Expeida rant

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... walk a bit with the same shoes as others … feel what others feel...
Yes. That is the type of "walking" I was doing when I wrote:
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... I do understand how you could feel very frustrated that you were not immediately told something completely clear, for example:
"Sorry, in terms of Paragraphs x and y of our Terms and Conditions it is impossible to change the name on your ticket, so you won't be able to fly with this ticket."
or
"Yes, the name can be changed but this will take z days and cost q Francs."
....
I hear you that you feel angry at the agent, at the airline. Perhaps you also feel upset with anyone whom you feel has not been kind enough to you on this thread...
And my asking you to show enough compassion for other passengers, to cancel the ticket you aren’t going to use, was an appeal for exactly that: to ask you
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... walk a bit with the same shoes as others … feel what others feel...
.

Oh, well, there’s still hope. I read in another thread of yours:
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...
Was just too angry yesterday. ...
Anyway we can't behave bad just [because] others do so.
Thanks for all the comments and suggestions.
Will get a peaceful solution.
So yes, I hope so.
So
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good night. now go sleep.
I wish you a good night’s sleep, and maybe tomorrow things will feel better, and there’ll be room for both peaceful and compassionate.
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  #118  
Old 21.09.2017, 23:24
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Re: Expeida rant

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You forgot to use instead of full stops in this post.
Profile did say English was the native language
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  #119  
Old 22.09.2017, 01:00
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Re: Expeida rant

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She said earlier in the thread she already had a one-way for the flight back
...via Nambia.
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  #120  
Old 22.09.2017, 10:59
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Re: Expeida rant

Perhaps this post should have been called 'Lily rant' rather than 'Expedia rant'.
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