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Old 05.10.2017, 13:37
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Beware of www.electrolymp.ch

Hello!

Beware of www.electrolymp.ch, I am having an extremely unpleasant experience with them.

Short version: I purchased on 10/09/17 a toothbrush BRAUN Oral-B Genius 9000S for 124.35chf on electrolymp.ch. I pay. I separetely enquired about a 10% discount code for 1st order I found online, by sending a question to their customer service.

To this date 05/10/2017, I still haven't received the order, but I received>

-Threats and accusations, quoting: ""I think you want to deceive us." "What was the 10% code?" "Should we show you an attempt at fraud?""

- Accusations that I was making it difficult for sending so many emails (In total about 10, including reminders when their delivery deadline was missed)


-Attempts to increase the price to 152chf due to alleged price mistake. FYI, the very same item was available at 137chf on another Swiss shop.

-Attempts to unilaterally cancel the contract on several occasions

-Lies (when they claimed that 152chf was the best deal "We also made a good and always the best deal", I could find the very same for 137chf ).

-Mocking: I receive an email informing me that they will "deliver as soon as possible", while adding a sentence that seems to be a mockery "You can then brush your teeth with it".

-Showing false stock information, when I ordered it was available (I have evidence).

-Several reports of delivery information (in 10 days, then later, then later...)


When I phoned them today 05/10/2017, I had the same person who replied to the emails. He made an impersonation of me using a mocking voice and exaggerated like I was insane or dumb, for example saying from the first email I sent I am "huhuuuuu huuuu" (making various sounds). He added I better learn about the Swiss laws instead of talking as he alleged he could do anything, even unilaterally cancel the contract. He also informed me the toothbrush is no longer available and there is nothing they could do. I informed back that by email they never said that, but that it was just delayed! FYI, the very same toothbrush is still available on numerous shops, their supplier appears very limited.

I tried conciliation by telling we both have to lose taking it further and that we should find an agreement, looking for another supplier or negotiating a deal on another similar toothbrush, I was mocked even further, being told I do not understand that they cancelled the order and that was the end.

The guy even said he will go on holidays with my money.

I contacted legal insurance:
-For the insults and mocking, they inform that it's part of daily life and they are not so keen on taking it further. They will consider depending on how the shop replies to the "mise en demeure" (notice).

-For the false information about stocks. Despite the Swiss legislation they are thinking it might be disproportionate to sue them "for a toothbrush", again they will consider afterwards.

-For the actual order, I have to issue the notice, then they will act accordingly after the shop official response. Legally, there is nothing they can do until the customer send that notice, which implies additional cost for recorded delivery letter.

Since I am going to miss the "Cashback" from OralB, I will also lose 50chf. They will evaluate which legal action to take, after they reply to the notice.


This is one of the worse customer experience service I ever had, and a pathetic failure at online shopping.

A really great reminder of shopping only with the "classics" (digitec and the likes) because these smaller shops are absolutely abusive and do not deliver!

Next step, FRC (consumer protection), plaintes.ch, social medias. I already wasted about 4 hours in mails, verifications, etc... why not wasting more?

Unfortunately, they are messing with the wrong person!

PS: I edit since they even disappeared from "toppreise"' list of dealers.

Last edited by CorsebouTheReturn; 05.10.2017 at 13:40. Reason: adding toppreise information
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Old 05.10.2017, 13:47
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Re: Beware of www.electrolymp.ch

You must have a really boring life if you can be bothered with legal action.
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Old 05.10.2017, 13:55
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Re: Beware of www.electrolymp.ch

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You must have a really boring life if you can be bothered with legal action.
I only wanted my toothbrush since 10/09, and since then, I was forced to waste hours, to a point of "non return" when I was mocked on the phone.

I already wasted so much time, why would I simply give up my rights now?

Sure, if I knew it would be like that from the beginning, I would have not bothered, that's certain.

Anyway, thanks for your feedback and judgement, even if they are not bringing much to the topic. To be fair, it's also quite boring to waste my own time to warn others not to fall in the same traps, I guess I'm also stupid.

PS: I actually like knowing about the law, and enjoyed the experience, each times. I find that I am more "equipped" on the next incidents. I guess that's a learning process, not to everyone's tastes.
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Old 05.10.2017, 14:00
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Re: Beware of www.electrolymp.ch

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You must have a really boring life if you can be bothered with legal action.
I think OP should be congratulated on not taking crap from them, and helping to protect others by enforcing rights that should be automatic.

Sometimes having principles takes effort; probably people who let themselves have boring lives also aren't going to be committed enough to do this.
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Old 05.10.2017, 14:01
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Re: Beware of www.electrolymp.ch

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Hello!

Beware of www.electrolymp.ch, I am having an extremely unpleasant experience with them.

Short version: I purchased on 10/09/17 a toothbrush BRAUN Oral-B Genius 9000S for 124.35chf on electrolymp.ch. I pay. I separetely enquired about a 10% discount code for 1st order I found online, by sending a question to their customer service.

To this date 05/10/2017, I still haven't received the order, but I received>

-Threats and accusations, quoting: ""I think you want to deceive us." "What was the 10% code?" "Should we show you an attempt at fraud?""

- Accusations that I was making it difficult for sending so many emails (In total about 10, including reminders when their delivery deadline was missed)


-Attempts to increase the price to 152chf due to alleged price mistake. FYI, the very same item was available at 137chf on another Swiss shop.

-Attempts to unilaterally cancel the contract on several occasions

-Lies (when they claimed that 152chf was the best deal "We also made a good and always the best deal", I could find the very same for 137chf ).

-Mocking: I receive an email informing me that they will "deliver as soon as possible", while adding a sentence that seems to be a mockery "You can then brush your teeth with it".

-Showing false stock information, when I ordered it was available (I have evidence).

-Several reports of delivery information (in 10 days, then later, then later...)


When I phoned them today 05/10/2017, I had the same person who replied to the emails. He made an impersonation of me using a mocking voice and exaggerated like I was insane or dumb, for example saying from the first email I sent I am "huhuuuuu huuuu" (making various sounds). He added I better learn about the Swiss laws instead of talking as he alleged he could do anything, even unilaterally cancel the contract. He also informed me the toothbrush is no longer available and there is nothing they could do. I informed back that by email they never said that, but that it was just delayed! FYI, the very same toothbrush is still available on numerous shops, their supplier appears very limited.

I tried conciliation by telling we both have to lose taking it further and that we should find an agreement, looking for another supplier or negotiating a deal on another similar toothbrush, I was mocked even further, being told I do not understand that they cancelled the order and that was the end.

The guy even said he will go on holidays with my money.

I contacted legal insurance:
-For the insults and mocking, they inform that it's part of daily life and they are not so keen on taking it further. They will consider depending on how the shop replies to the "mise en demeure" (notice).

-For the false information about stocks. Despite the Swiss legislation they are thinking it might be disproportionate to sue them "for a toothbrush", again they will consider afterwards.

-For the actual order, I have to issue the notice, then they will act accordingly after the shop official response. Legally, there is nothing they can do until the customer send that notice, which implies additional cost for recorded delivery letter.

Since I am going to miss the "Cashback" from OralB, I will also lose 50chf. They will evaluate which legal action to take, after they reply to the notice.


This is one of the worse customer experience service I ever had, and a pathetic failure at online shopping.

A really great reminder of shopping only with the "classics" (digitec and the likes) because these smaller shops are absolutely abusive and do not deliver!

Next step, FRC (consumer protection), plaintes.ch, social medias. I already wasted about 4 hours in mails, verifications, etc... why not wasting more?

Unfortunately, they are messing with the wrong person!

PS: I edit since they even disappeared from "toppreise"' list of dealers.
It is ironic that you are involved in so many technology and shopping threads, and yet you still purchased from a no-name online shop with a bad reputation. And when I check on Toppreise:

"The chosen dealer doesn't exist or isn't available anymore..."

You should really know better.

And seriously, why did you not just allow them to "unilaterally cancel the purchase" instead of causing yourself so much stress by continuing? And why did you not purchase with credit card so you could cancel and do a charge back? You really did not take the proper precautions.
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Old 05.10.2017, 14:18
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Re: Beware of www.electrolymp.ch

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It is ironic that you are involved in so many technology and shopping threads, and yet you still purchased from a no-name online shop with a bad reputation. And when I check on Toppreise:

"The chosen dealer doesn't exist or isn't available anymore..."

You should really know better.

And seriously, why did you not just allow them to "unilaterally cancel the purchase" instead of causing yourself so much stress by continuing? And why did you not purchase with credit card so you could cancel and do a charge back? It makes no sense.
1) They were on toppreise at the time of purchase. That is how I found the same item for 137chf.

2) I lost numerous hours already, and I have lost 50chf of Cashback.
They had 20 days to inform me it was not available anymore, I would have had time to buy elsewhere.

3) I agree with you, it apparently makes no sense for me to buy on smaller shop because "I should know better". Should I only live in fear and only buy on digitec because "it works"? Actually, I must be naive because I still do think that it's a civilised countries and basic customer rights are respected, for something so basic as online shopping.

4) I did not cause "so much stress by continuing" because I initially accepted to be delivered later, then I did it again, then I did it again, then I did it again. Until today until they informed me by phone that it was never going to be delivered anyway. So I think that was conciliation from me, to accept delivery delays.

Now, while I do sincerely appreciate all your negative feedback and allegations towards me, can we kindly focus on the initial topic?
I'm fine with admitting my own shortcomings, I just want to ensure that I am the only fool in the story. Because of the attention toward me and not the incident, I feel we deviate from the actual problem.
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Old 05.10.2017, 14:29
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Re: Beware of www.electrolymp.ch

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1) They were on toppreise at the time of purchase. That is how I found the same item for 137chf.

2) I lost numerous hours already, and I have lost 50chf of Cashback.
They had 20 days to inform me it was not available anymore, I would have had time to buy elsewhere.

3) I agree with you, it apparently makes no sense for me to buy on smaller shop because "I should know better". Should I only live in fear and only buy on digitec because "it works"? Actually, I must be naive because I still do think that it's a civilised countries and basic customer rights are respected, for something so basic as online shopping.

4) I did not cause "so much stress by continuing" because I initially accepted to be delivered later, then I did it again, then I did it again, then I did it again. Until today until they informed me by phone that it was never going to be delivered anyway. So I think that was conciliation from me, to accept delivery delays.

Now, while I do sincerely appreciate all your negative feedback and allegations towards me, can we kindly focus on the initial topic?
I'm fine with admitting my own shortcomings, I just want to ensure that I am the only fool in the story. Because of the attention toward me and not the incident, I feel we deviate from the actual problem.
Yes, I would say you are being a bit naive and unrealistic if you think all stores in Switzerland abide by the same rules, and doubly so because you have undoubtedly read so much bad feedback in this section about Swiss stores, so basically you chose to completely ignore the years of threads and feedback you have already seen and participated in, just to save a few bucks. It's the classic noobie mistake. Everyone really should only buy from the top rated stores, especially as in the end the price difference is usually not significant, especially with Microspot etc.

PS: I am only being so direct with you because you are usually so hard other people for this kind of stuff.

However of course I hope you get it successfully resolved.

Last edited by Richdog; 05.10.2017 at 15:25.
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Old 05.10.2017, 14:40
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Re: Beware of www.electrolymp.ch

Their company logo alone would make sure I never bought from them

makes them look totally unprofessional and juvenile
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Old 05.10.2017, 14:43
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Re: Beware of www.electrolymp.ch

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Yes, obviously you are being naive and unrealistic if you think all stores in Switzerland abide by the same rules, and doubly so because you have undoubtedly read so much bad feedbacks in this section about Swiss stores, so basically you chose to completely ignore the years of threads and feedback you have already seen and participated in, just to save a few bucks. It's the classic noobie mistake.

PS: I am only being so direct with you because you are usually so hard other people for this kind of stuff.
I will partially agree with what you are saying,yet I entirely agree with the intention. While, it does looks as you are suggesting, there are some moderation, like the numerous feedback about the shops have been consulted and they are in par with numerous other online Swiss shops, still on toppreise. I made an educated choice at the time, accepting a small part of risk. Also, there was nothing specifically bad about that particular shop, in the numerous sources I browse.

Now what about alternatives? I can't possibly live in fear and only go in "safe places" just because it's safe!!? Online shopping in Switzerland should be safe, they are numerous actors which are fighting daily about that, and while I am merely an individual, I will certainly take the fight on my own, as further as I can.

And no, I did not save a few bucks, I failed at saving a few CHF, which is slightly different . Guilty, as charged though, saving 13 chf was appealing and ended up in complete disaster.

I am also fine with your comment and its directness, really, any justified critics are admitted and accepted here. And everybody know I am not a reference, or a model citizen, I certainly never hid that or intended to be perceived differently.


I just want to reiterate that this topic is not about me and my failures but about the shortcomings of that shop!

I am confident that expats, immigrants, wherever we are called these days, are going to make an educated choice about that particular situation.

Now, I must focus on finishing that notice letter!
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Old 05.10.2017, 14:50
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Re: Beware of www.electrolymp.ch

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Actually, I must be naive because I still do think that it's a civilised countries and basic customer rights are respected, for something so basic as online shopping.
That's your problem, right there. TIS.
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Old 05.10.2017, 14:51
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Re: Beware of www.electrolymp.ch

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I will partially agree with what you are saying,yet I entirely agree with the intention. While, it does looks as you are suggesting, there are some moderation, like the numerous feedback about the shops have been consulted and they are in par with numerous other online Swiss shops, still on toppreise. I made an educated choice at the time, accepting a small part of risk. Also, there was nothing specifically bad about that particular shop, in the numerous sources I browse.

Now what about alternatives? I can't possibly live in fear and only go in "safe places" just because it's safe!!? Online shopping in Switzerland should be safe, they are numerous actors which are fighting daily about that, and while I am merely an individual, I will certainly take the fight on my own, as further as I can.

And no, I did not save a few bucks, I failed at saving a few CHF, which is slightly different . Guilty, as charged though, saving 13 chf was appealing and ended up in complete disaster.

I am also fine with your comment and its directness, really, any justified critics are admitted and accepted here. And everybody know I am not a reference, or a model citizen, I certainly never hid that or intended to be perceived differently.


I just want to reiterate that this topic is not about me and my failures but about the shortcomings of that shop!

I am confident that expats, immigrants, wherever we are called these days, are going to make an educated choice about that particular situation.

Now, I must focus on finishing that notice letter!
Hey, ultimately I am on your side and the side of any reasonable consumer. The store sounds like the classic unprofessional "mickey mouse" business that is run by a single guy from his house... advertises many products but holds no stock and orders each piece individually. Sadly Switzerland has many of these cowboys and most seem to last for 6-18 months before they go under.

We could start one of these businesses tomorrow.
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Old 05.10.2017, 14:57
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Re: Beware of www.electrolymp.ch

I had a quick Google. There was a web newspaper article about the company and the owner, Andreas Tutus with him spouting on about how he was a competitor to Digitec and Mediamarkt.

But apparently the newspaper had never received so many comments in response to an article -all negative from disgruntled customers complaining about poor delivery times etc.

The listed delivery times have a question mark next to them - hover over it and a "no guarantee" pop-up appears.

Here's the original article.

And here's the follow up.

Thanks for the warning!
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Old 05.10.2017, 14:58
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Re: Beware of www.electrolymp.ch

Is it just me who sees "electrogimp" every time I read the thread title? And then I wonder just what it was that Corsebou was really looking for there.

Incidentally, OP, I've always wondered where your user name came from. Is it something you're willing to share on the forum? Just curious.

(By the way, I bought a Phillips shaver from them two years ago without any problems; I guess every store has its occasional horror story.)
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Old 05.10.2017, 15:07
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Re: Beware of www.electrolymp.ch

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like the numerous feedback about the shops have been consulted and they are in par with numerous other online Swiss shops,
May I ask what you search for on Google?

If I search on "electrolymp erfahrung" And click on the first link (in my results), http://www.wiler-nachrichten.ch/hint...iness-0095564/
I know to stay away from this store.

Also I find this constant late delivery typical behaviour for a shop with a shortage on cashflow before they file for bankruptcy. (their delivery service only will deliver when getting paid, and they need new orders to be able to pay since somehow they got behind on having enough cash on hand, and so the ship slowly sinks more and more) And in the beginning their service seemed to be pretty o.k. it's more recently that the ship seems to sink.
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Old 05.10.2017, 15:14
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Re: Beware of www.electrolymp.ch

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I had a quick Google. There was a web newspaper article about the company and the owner, Andreas Tutus with him spouting on about how he was a competitor to Digitec and Mediamarkt.

But apparently the newspaper had never received so many comments in response to an article -all negative from disgruntled customers complaining about poor delivery times etc.

The listed delivery times have a question mark next to them - hover over it and a "no guarantee" pop-up appears.

Here's the original article.

And here's the follow up.

Thanks for the warning!

Here we are, I missed that when I did my initial research. I'm guilty for not having done efficient and effective research prior to make a purchase.

Thanks for finding that though, my experience is in line with numerous comments I read there.

I will take that to the legal insurance also, maybe it will entice them to respond a little bit harder. Yes, I am naive with that, still I might be able to get them to enforce my rights a little bit less smoothly than they expected.


So: FRC: done, Plaintes.ch: done, EF: done, legal insurance: in the process, social media anyone?
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Old 05.10.2017, 15:20
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Re: Beware of www.electrolymp.ch

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Is it just me who sees "electrogimp" every time I read the thread title? And then I wonder just what it was that Corsebou was really looking for there.

Incidentally, OP, I've always wondered where your user name came from. Is it something you're willing to share on the forum? Just curious.

(By the way, I bought a Phillips shaver from them two years ago without any problems; I guess every store has its occasional horror story.)
I was genuinely concerned for my hygiene and denti...ok, who am I fooling?

I though I was buying some kind of sex toy, Oral-B, 40000 /min vibrations, sensitive...

In the end, I got fu...ed, it worked
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Old 05.10.2017, 15:20
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Re: Beware of www.electrolymp.ch

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Here we are, I missed that when I did my initial research. I'm guilty for not having done efficient and effective research prior to make a purchase.

Thanks for finding that though, my experience is in line with numerous comments I read there.

I will take that to the legal insurance also, maybe it will entice them to respond a little bit harder. Yes, I am naive with that, still I might be able to get them to enforce my rights a little bit less smoothly than they expected.


So: FRC: done, Plaintes.ch: done, EF: done, legal insurance: in the process, social media anyone?
How did you pay for it, credit card or debit card? Can you contact your bank?
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Old 05.10.2017, 15:31
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Re: Beware of www.electrolymp.ch

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How did you pay for it, credit card or debit card? Can you contact your bank?
........

I paid by bank transfer because it was even cheaper...



Ok, that was entirely stupid, I even knew better, I guess I am merely the shadow of myself lately and I am combining all possible stupid mistakes.

Especially coming from me, that is way out of character!

I do not particularly worry about that money though, as far as I could see the legal insurance would probably compensate that money to me instead of paying even more in hassles for them. And yes, I was not happy to activate it, that is the first time I ever used them in fact.

So in summary, I did numerous mistakes on top of poor research prior to make my purchase, all because I took a risk to save a few CHF instead of making a "safe choice".... Somehow I don't regret having taken a risk, but clearly my actions were entirely dumb and I felt into a noobie's trap.

Well, I will make them regret to have crossed my path too, I am quite good at that, and I am confident I will make no mistake this time.
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  #19  
Old 05.10.2017, 15:31
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Re: Beware of www.electrolymp.ch

Read their T&C mate. Before you order.

2.5% surcharge on any payment method other than prepaid???
No returns accepted???
No warranty except by the producer???

You really should know better.
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  #20  
Old 05.10.2017, 15:40
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Re: Beware of www.electrolymp.ch

Our newest member...

https://www.englishforum.ch/members/...ectrolymp.html
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