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Old 06.11.2017, 03:28
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Unethical practice at Geneva Airport Global Exchange Tax Refund

Hi all,

I have recently applied for tax refund at Geneva Airport's Global Exchange and encountered some unenthical practices which resulted in a lost of 172 euro, and I would like to seek some advice as to what I can do?

Our total refund sum was 960.5 euro from purchases made in italy.
From very start I informed the clerk the forms are in Euro, after he calculated the sum he said the refund is 975 and asked me if I wanted Canadian Dollars or Euro.

He did not mention the 975 is actually in Franc (market price of 960 euro should have bee 1115 franc) and the receipt he showed me does not say the 975 is in Franc (its unitless)

Since he only offered me Canadian Dollars or Euro, it is common for a traveller to assume the default refund currency is in Euro. (he did not ask if I wanted franc)

He did not inform me he was actually doing currency exchanges, did not inform me of the rates, and just told me the refund was 975 (did not specify the currency it was in).

In the end he converted our 960.5 euro into 975 franc (market price is 1115 franc) and then to 788 euro, ending with 172.5 euro difference.
He only refunded 788 euro to me.

Unfortunately I did not catch this until I was already on the plane since verbally he said the refund is 975 and I trusted him.

Anything I can still do at this point?

Thanks!
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  #2  
Old 06.11.2017, 05:26
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

Do they take of a part for the service, or is it a free service?
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Old 06.11.2017, 05:30
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

They charge 5 CHF for each refund
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Old 06.11.2017, 06:44
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

Seems more like the high fee they take (never seen that it costs only CHF 5 for that service)

How much did you have to pay on Swiss taxes (you are in Geneva)?

Last edited by roegner; 06.11.2017 at 07:14.
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Old 06.11.2017, 08:03
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

its italian tax of 12.5%
the problem i think is he didnt clarify any of the currency he was working with (even the receipt doesnt list it) and did all the conversions without getting my verbal acknowledgement.
He only asked me if i wanted canadian or euro without offering chf as a choice, when if i get it in chf i wouldnt hv paid as much in the conversions.
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Old 06.11.2017, 10:55
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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Hi all,

I have recently applied for tax refund at Geneva Airport's Global Exchange and encountered some unenthical practices which resulted in a lost of 172 euro, and I would like to seek some advice as to what I can do?

Our total refund sum was 960.5 euro from purchases made in italy.
From very start I informed the clerk the forms are in Euro, after he calculated the sum he said the refund is 975 and asked me if I wanted Canadian Dollars or Euro.

He did not mention the 975 is actually in Franc (market price of 960 euro should have bee 1115 franc) and the receipt he showed me does not say the 975 is in Franc (its unitless)

Since he only offered me Canadian Dollars or Euro, it is common for a traveller to assume the default refund currency is in Euro. (he did not ask if I wanted franc)

He did not inform me he was actually doing currency exchanges, did not inform me of the rates, and just told me the refund was 975 (did not specify the currency it was in).

In the end he converted our 960.5 euro into 975 franc (market price is 1115 franc) and then to 788 euro, ending with 172.5 euro difference.
He only refunded 788 euro to me.

Unfortunately I did not catch this until I was already on the plane since verbally he said the refund is 975 and I trusted him.

Anything I can still do at this point?

Thanks!
If you have a receipt, you may be able to do something; if not, then no.

If you believe the calculation is incorrect then you could go back and challenge it; but this is unlikely, it's all automated and the computer can probably manage to plug in the correct exchange rate and do the multiplication.

The double conversion does seem wrong though - I can't see how they could justify taking two conversion fees (in the spread) to give absolutely no net result, it would be worth going back and challenging them on that.
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Old 06.11.2017, 11:00
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

Thing is I have already left the country.
I tried e-mailing them but they haven't replied.

Any bureau I can contact to complaint about this?
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Old 06.11.2017, 11:20
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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Thing is I have already left the country.
I tried e-mailing them but they haven't replied.

Any bureau I can contact to complaint about this?
All complaints must be done first to the organisation you are complaining about.

If you don't give them formal notice and a chance to put right the issue, no other organisation or route is going to be viable.
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Old 06.11.2017, 11:23
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

Ok, I guess I'll have to wait and see if they reply then..
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Old 06.11.2017, 11:27
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

I have long since given up trying to claim back VAT from the UK, which is 20%.

Having completed the forms from various retailers and had it stamped at UK customs on exit. The best I got was about 12% back after fees, but only after 3 months' wait.

Sometimes I never saw the refund. It seems the OP's company are not working on %, but CHF5 and currency commissions...
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Old 06.11.2017, 11:34
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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I have long since given up trying to claim back VAT from the UK, which is 20%.

Having completed the forms from various retailers and had it stamped at UK customs on exit. The best I got was about 12% back after fees, but only after 3 months' wait.

Sometimes I never saw the refund. It seems the OP's company are not working on %, but CHF5 and currency commissions...
You have to be a dog with a bone, as well as being willing to accept cash. I get to the airport early to sort it out and haven't had a problem, although once the lady had to give me a mixture of CHF and EUR because I cleaned her out of her meagre supplies of CHF.

Having it credited back to your card takes a fluffin' age.

Having said that, I only bother getting the VAT back when it's a big purchase. If I've had a weekend Primark trip, I figure I've made enough of a saving already and I shouldn't be greedy...
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Old 06.11.2017, 11:40
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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its italian tax of 12.5%
Italian tax is 22%, not 12.5%.

Tom
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Old 06.11.2017, 11:41
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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You have to be a dog with a bone, as well as being willing to accept cash. I get to the airport early to sort it out and haven't had a problem, although once the lady had to give me a mixture of CHF and EUR because I cleaned her out of her meagre supplies of CHF.

Having it credited back to your card takes a fluffin' age.

Having said that, I only bother getting the VAT back when it's a big purchase. If I've had a weekend Primark trip, I figure I've made enough of a saving already and I shouldn't be greedy...
The problem is the guy that served me was either rushed or purposely deceiving me.
He only asked if I wanted Canadian or Euro, never asked to give CHF back to me so he can charge the conversion rate.
Since he only gave me these two choices I chose Euro assuming thats the one without any conversion rates.

Also, now I just noticed he actually missed one of my tax refund forms.. Not sure what to do with that one

I'm out of the country now so I can either email them or call them through long-distance call
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Old 06.11.2017, 11:43
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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Italian tax is 22%, not 12.5%.

Tom
The refund is 12.5%
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Old 06.11.2017, 11:45
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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The refund is 12.5%
Which is why Global Blue is to be avoided.

Tom
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Old 06.11.2017, 12:05
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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The problem is the guy that served me was either rushed or purposely deceiving me.
He only asked if I wanted Canadian or Euro, never asked to give CHF back to me so he can charge the conversion rate.
Just to play devil's advocate, and assume that perhaps there was something lost in translation, maybe this insinuated that you didn't want CHF...

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From very start I informed the clerk the forms are in Euro, after he calculated the sum he said the refund is 975 and asked me if I wanted Canadian Dollars or Euro.
Maybe he didn't think you'd want CHF if you were jetting off again out of the country?

Agree that they are rushed, or the passenger is rushed or they're bored or whatever. I struggle to see why they would want to cheat you as they don't stand to make any personal gain from it. If there's an administrative error it would show up in their cashing up. I would pursue the angle of trying to make contact with them.
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Old 06.11.2017, 12:16
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

He offered either 900 CAD or 900 Euros and you said nothing? You could have lost a third if he gave you 900 CAD instead of 900 Euros. What stopped him from offering you 900 Burundian francs then?
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Old 06.11.2017, 12:28
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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He offered either 900 CAD or 900 Euros and you said nothing? You could have lost a third if he gave you 900 CAD instead of 900 Euros. What stopped him from offering you 900 Burundian francs then?
I was in Geneva which had a french side, so it got very confusing at the moment. But even then, normally when you exchange money they should notify you and print all the exchange rates on the receipt right?
The receipt he gave me didnt have any exchange rates which is the problem too. It just says 975.
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Old 06.11.2017, 12:37
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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Which is why Global Blue is to be avoided.

Tom
I agree Global Blue is a scam,

Would it be possible for Global Blue to receive your custom stamped receipts at Luton Post box and Global Blue receive the forms and take all the vat without giving you anything and claim they didn’t receive the receipts, who would audit that, would they be able to get away with it?

I also do the usual Primark shopping and annoyingly if you make several trips then you’re forced into paying Global Blue’s minimum charge on all the receipts. It would have been better if Primark or any other retailer to amalgamate all the receipts into one and stamp the final bill, so to avoid paying multiple GLobal Blue’s fees?
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Old 06.11.2017, 14:02
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Re: Unethical practice at Geneva Airport Global Exchange Tax Refund

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I have long since given up trying to claim back VAT from the UK, which is 20%.

Having completed the forms from various retailers and had it stamped at UK customs on exit. The best I got was about 12% back after fees, but only after 3 months' wait.

Sometimes I never saw the refund. It seems the OP's company are not working on %, but CHF5 and currency commissions...
The best I got was all the VAT back, because the retailer didn't use a third party to process claims. I simply filled in a form, got it stamped, part of the form sent back to the retailer, who refunded the VAT onto my credit card. Within days.
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