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Old 14.11.2017, 10:12
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DHL package received in my name and address but did not order it.

Hello,


Yesterday I received a DHL package in my name to my address, but I did not order such thing.


I had purchased goods from the seller previously with no issues just few days previously.


Checked credit card statement to see if any theft. nothing noted so far.
Sent email to the consigner and to DHL to inform about this and to collect this. If no collection is arranged I will dispose of the goods. For how long shall I keep the goods?


Have any similar situations happened to anybody else?


Regards
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Old 14.11.2017, 10:13
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Re: DHL package received in my name and address but did not order it.

Send it back to the seller?
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Old 14.11.2017, 10:24
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Re: DHL package received in my name and address but did not order it.

I suggest you ask DHL to collect the parcel from you and return it to the sender, who should pay.
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Old 14.11.2017, 10:27
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Re: DHL package received in my name and address but did not order it.

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Send it back to the seller?
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I suggest you ask DHL to collect the parcel from you and return it to the sender, who should pay.
I wonder why someone would even need to ask the question actually!
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Old 14.11.2017, 10:34
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Re: DHL package received in my name and address but did not order it.

Maybe it is a gift from a friend/relative?
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Old 14.11.2017, 10:35
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Re: DHL package received in my name and address but did not order it.

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Send it back to the seller?
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I suggest you ask DHL to collect the parcel from you and return it to the sender, who should pay.
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I wonder why someone would even need to ask the question actually!
I wonder why people advise the OP to do what he said he's done already...

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Sent email to the consigner and to DHL to inform about this and to collect this.
But I agree, it seems a pointless thread.
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Old 14.11.2017, 10:37
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Re: DHL package received in my name and address but did not order it.

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Sent email to the consigner and to DHL to inform about this and to collect this. If no collection is arranged I will dispose of the goods. For how long shall I keep the goods?
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I wonder why people advise the OP to do what he said he's done already...
I read this as not yet done
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Old 14.11.2017, 10:44
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Re: DHL package received in my name and address but did not order it.

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I read this as not yet done
English is not the OP's native language (iirc, his mother tongue is swearing), but "sent" is the past tense of "send"...
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Old 14.11.2017, 10:49
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Re: DHL package received in my name and address but did not order it.

I would ask Santa - he's been cutting corners and sending stuff out early the last couple of years.
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Old 14.11.2017, 10:56
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Re: DHL package received in my name and address but did not order it.

In CH it's like this as far as I remember: if something is delivered to you which you did not order then you do not have to pay for it. You can put it in a corner and wait for it to be collected. You may not use it. You don't have to do anything. None of it is your responsibility.


After six months from delivery you can dispose of it or keep it.


https://www.beobachter.ch/stichworte...llte-zusendung

Last edited by Busby; 14.11.2017 at 11:06.
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Old 14.11.2017, 11:37
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Re: DHL package received in my name and address but did not order it.

6 months?? no way...

this is their mistake, i have notified them of the wrong delivery and to arrange pick up. for sure i'm not paying for this. In a week I will send a reminder stating no action taken by the people responsible in reasonable time a gratis will be made...
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Old 14.11.2017, 11:38
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Re: DHL package received in my name and address but did not order it.

FREEBIE!!


...you say you ordered from the sender lately...perhaps it's a gift for purchasing with them? It is not uncommon.


Have you even bothered to call the company who sent you this for their answer?... a lot less hassle than starting a thread here I would think.
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Old 14.11.2017, 12:09
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Re: DHL package received in my name and address but did not order it.

This could also be a fraud. Someone may be ordering stuff in you name hoping to collect it from your mailbox. It looks like you may have been too quick for them, but you may still get the bill. Definitely report it to the sender ASAP.
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Old 14.11.2017, 14:13
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Re: DHL package received in my name and address but did not order it.

Quote:
5. What should I do if I receive unsolicited goods?
Under Article 6a of the Swiss Code of Obligations (CO), sending unsolicited goods does not constitute an offer to enter into a contract. The recipient is not obliged to return or keep such goods. Where unsolicited goods have obviously been sent in error, the recipient must inform the sender.
https://www.konsum.admin.ch/bfk/en/h...telle/faq.html
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Old 23.11.2017, 09:39
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Re: DHL package received in my name and address but did not order it.

The seller should send you a return label so that you can send it back free of charge. You have done your bit. Now it's up to the seller. And if in 6 months still nothing then the goods are yours.Who is the seller?
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Old 23.11.2017, 14:07
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Re: DHL package received in my name and address but did not order it.

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The seller should send you a return label so that you can send it back free of charge. You have done your bit. Now it's up to the seller. And if in 6 months still nothing then the goods are yours.Who is the seller?
Patek Philippe
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Old 23.11.2017, 14:51
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Re: DHL package received in my name and address but did not order it.

Well if it's a 50,000CHF watch then take it and run
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Patek Philippe
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Old 23.11.2017, 18:59
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Re: DHL package received in my name and address but did not order it.

Guess what, we have a law for this

Speak German? Read here.
You neither have to pay, nor return, nor store.

But someone might be waiting for what ever you got, so informing the sender by sending an email would be a polite thing to do.
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Old 23.11.2017, 22:17
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Re: DHL package received in my name and address but did not order it.

The latest news:

Email the sender and dhl and explained the situation.
Few hours later dhl called me up. Arranged for a pick time. And gone. Solved!!!!
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