Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 06.12.2017, 11:25
Castro's Avatar
à la mod
 
Join Date: Nov 2007
Location: Basel-Land of Smiles
Posts: 5,202
Groaned at 108 Times in 86 Posts
Thanked 15,003 Times in 4,842 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
BMW Dealer

My wife bought a 2015 1-series a couple of months ago and noticed that the 12V cigarette lighter in the front console didn't work. As the car is still under warranty she took it to ABT BMW in Baselland. After a quick look they dismissed it as being a common fault and advise their customers to use phone chargers with extra long leads so that they can reach the power socket in the rear... WTF???

Next stop escalation to BMW Switzerland, or should I try and find another dealer?
Reply With Quote
  #2  
Old 06.12.2017, 11:29
Uncle Max's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Züri
Posts: 7,647
Groaned at 172 Times in 112 Posts
Thanked 8,424 Times in 3,486 Posts
Uncle Max has a reputation beyond reputeUncle Max has a reputation beyond reputeUncle Max has a reputation beyond reputeUncle Max has a reputation beyond reputeUncle Max has a reputation beyond reputeUncle Max has a reputation beyond repute
Re: BMW Dealer

This is an outrage.
Reply With Quote
This user would like to thank Uncle Max for this useful post:
  #3  
Old 06.12.2017, 11:34
Castro's Avatar
à la mod
 
Join Date: Nov 2007
Location: Basel-Land of Smiles
Posts: 5,202
Groaned at 108 Times in 86 Posts
Thanked 15,003 Times in 4,842 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
This is an outrage.
As the saying goes, 'Happy wife, happy life'
Reply With Quote
  #4  
Old 06.12.2017, 11:42
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Luxembourg
Posts: 10,861
Groaned at 271 Times in 228 Posts
Thanked 20,042 Times in 7,304 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
Next stop escalation to BMW Switzerland, or should I try and find another dealer?
BMW Switzerland - otherwise did your dealer manage to get the money and outsource the service bit he should deliver for it to somebody else.

And make sure you get the "why don't you get a longer cable" bit in writing... so if you don't get it fixed you can offer them to get this message into 20mins...
Reply With Quote
This user would like to thank Treverus for this useful post:
  #5  
Old 06.12.2017, 11:45
robBob's Avatar
Forum Veteran
 
Join Date: Mar 2012
Location: Zurich
Posts: 1,483
Groaned at 29 Times in 18 Posts
Thanked 1,085 Times in 635 Posts
robBob has an excellent reputationrobBob has an excellent reputationrobBob has an excellent reputationrobBob has an excellent reputation
Re: BMW Dealer

Have you checked if you can light a cigar? That would determine proper operational functionality.
Reply With Quote
This user would like to thank robBob for this useful post:
  #6  
Old 06.12.2017, 11:54
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 6,285
Groaned at 208 Times in 160 Posts
Thanked 13,207 Times in 4,491 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: BMW Dealer

exclusive video footage of Castro fixing the lighter
Reply With Quote
The following 8 users would like to thank k_and_e for this useful post:
  #7  
Old 06.12.2017, 12:02
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 7,298
Groaned at 489 Times in 417 Posts
Thanked 12,446 Times in 4,957 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: BMW Dealer

all my interactions with bmw dealers here have been overwhelming negative, bmw switzerland where not much better either, just phoning up the dealer, asking them what was going on, then repeating it to me !?!?!?!?!?
Reply With Quote
  #8  
Old 06.12.2017, 12:04
JagWaugh's Avatar
Forum Legend
 
Join Date: Apr 2009
Location: Eglisau
Posts: 6,971
Groaned at 49 Times in 48 Posts
Thanked 13,334 Times in 5,243 Posts
JagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
My wife bought a 2015 1-series a couple of months ago and noticed that the 12V cigarette lighter in the front console didn't work. As the car is still under warranty she took it to ABT BMW in Baselland. After a quick look they dismissed it as being a common fault and advise their customers to use phone chargers with extra long leads so that they can reach the power socket in the rear... WTF???

Next stop escalation to BMW Switzerland, or should I try and find another dealer?
Some cheap plugs can damage the lighter socket. Did they say it's a known fault, or did they say it's owner damage not covered under warranty?

Perhaps the PO broke it, in which case it's reasonable for them to refuse to cover it under warranty.
Reply With Quote
The following 2 users would like to thank JagWaugh for this useful post:
  #9  
Old 06.12.2017, 13:35
Castro's Avatar
à la mod
 
Join Date: Nov 2007
Location: Basel-Land of Smiles
Posts: 5,202
Groaned at 108 Times in 86 Posts
Thanked 15,003 Times in 4,842 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
Some cheap plugs can damage the lighter socket. Did they say it's a known fault, or did they say it's owner damage not covered under warranty?

Perhaps the PO broke it, in which case it's reasonable for them to refuse to cover it under warranty.
No, they said its a common problem for which there is no fix issued by BMW. Essentially its a job for an auto electro which probably involves a lot of work ripping up of panels searching for the break. Thats not economical at BMW tech rates, so the answer is 'bugger off'

Thanks goodness for legal protection insurance
Reply With Quote
This user would like to thank Castro for this useful post:
  #10  
Old 06.12.2017, 13:41
JagWaugh's Avatar
Forum Legend
 
Join Date: Apr 2009
Location: Eglisau
Posts: 6,971
Groaned at 49 Times in 48 Posts
Thanked 13,334 Times in 5,243 Posts
JagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond reputeJagWaugh has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
No, they said its a common problem for which there is no fix issued by BMW. Essentially its a job for an auto electro which probably involves a lot of work ripping up of panels searching for the break. Thats not economical at BMW tech rates, so the answer is 'bugger off'

Thanks goodness for legal protection insurance
By all means take them up on it, but you may be in a grey area.

Door dings are also a common problem, but nobody issues fixes for them either.

Having taken more than a few interiors apart... you may find it easier to just get a longer cord.

(Or be really devious and upgrade the stereo, then complain that the charger stopped working after the new stereo was installed - but you'll have to go to a non BMW shop, because now they know that you know.
Reply With Quote
  #11  
Old 06.12.2017, 13:54
robBob's Avatar
Forum Veteran
 
Join Date: Mar 2012
Location: Zurich
Posts: 1,483
Groaned at 29 Times in 18 Posts
Thanked 1,085 Times in 635 Posts
robBob has an excellent reputationrobBob has an excellent reputationrobBob has an excellent reputationrobBob has an excellent reputation
Re: BMW Dealer

Now I know why BMWs are delivered with a repair tool set. Anything other known faults?
Reply With Quote
  #12  
Old 06.12.2017, 14:19
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 24,415
Groaned at 1,380 Times in 1,069 Posts
Thanked 28,121 Times in 13,434 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
Having taken more than a few interiors apart... you may find it easier to just get a longer cord.
He said console, not door.

I had to take the console of the Boxster apart when it was about to rain, as I couldn't close the top as the parking brake switch had bit the dust.

Fortunately, I found a YouTube tutorial, and had a Leatherman with all the weird Torx bits required, so quite simple in the end.

Tom
Reply With Quote
This user would like to thank st2lemans for this useful post:
  #13  
Old 06.12.2017, 15:31
xandeo's Avatar
Senior Member
 
Join Date: Dec 2011
Location: Top right corner
Posts: 307
Groaned at 27 Times in 19 Posts
Thanked 414 Times in 154 Posts
xandeo has earned the respect of manyxandeo has earned the respect of manyxandeo has earned the respect of many
Re: BMW Dealer

Aaaah. I will save this thread for when people bash on me criticizing German cars and their obnoxiously overrated reputation. It always stuns me to see individuals who seriously claim that "Germans always do it better" and straight-facely claim that the overpriced and outdated VAGs in fact aren't overpriced or outdated at all.

Epicaricacy aside, Castro, good luck with this obviously annoying issue - and the feedback from BMW customer service can only be second to the one of Merc
Reply With Quote
The following 3 users would like to thank xandeo for this useful post:
  #14  
Old 06.12.2017, 18:06
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Luxembourg
Posts: 10,861
Groaned at 271 Times in 228 Posts
Thanked 20,042 Times in 7,304 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
and straight-facely claim that the overpriced and outdated VAGs in fact aren't overpriced or outdated at all.
Which part of "BMW" did you not understand?
Reply With Quote
The following 2 users would like to thank Treverus for this useful post:
  #15  
Old 06.12.2017, 18:22
xandeo's Avatar
Senior Member
 
Join Date: Dec 2011
Location: Top right corner
Posts: 307
Groaned at 27 Times in 19 Posts
Thanked 414 Times in 154 Posts
xandeo has earned the respect of manyxandeo has earned the respect of manyxandeo has earned the respect of many
Re: BMW Dealer

Quote:
View Post
Which part of "BMW" did you not understand?
Newsflash: they’re both German! BMW slightly less overcharged than VAG’s though. Thank you for stating an obvious point, Treverus
Reply With Quote
  #16  
Old 06.12.2017, 18:45
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Luxembourg
Posts: 10,861
Groaned at 271 Times in 228 Posts
Thanked 20,042 Times in 7,304 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: BMW Dealer

Bugatti and Peugeot are both French, but I know what I'd prefer to have...

If you think cars are sold by nationality have you been too long in Switzerland.
Reply With Quote
The following 3 users would like to thank Treverus for this useful post:
  #17  
Old 06.12.2017, 18:52
Dougal's Breakfast's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Ostschweiz
Posts: 17,343
Groaned at 1,102 Times in 855 Posts
Thanked 46,669 Times in 14,443 Posts
Dougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
Now I know why BMWs are delivered with a repair tool set. Anything other known faults?
The brakes become inactive whenever the vehicle approaches a pedestrian crossing.
Reply With Quote
  #18  
Old 06.12.2017, 18:54
xandeo's Avatar
Senior Member
 
Join Date: Dec 2011
Location: Top right corner
Posts: 307
Groaned at 27 Times in 19 Posts
Thanked 414 Times in 154 Posts
xandeo has earned the respect of manyxandeo has earned the respect of manyxandeo has earned the respect of many
Re: BMW Dealer

Quote:
View Post
Bugatti and Peugeot are both French, but I know what I'd prefer to have...

If you think cars are sold by nationality have you been too long in Switzerland.
Bugatti was French - nowadays VAG as well.
Reply With Quote
  #19  
Old 06.12.2017, 18:55
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 3,991
Groaned at 203 Times in 162 Posts
Thanked 4,118 Times in 2,094 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
Newsflash: they’re both German! BMW slightly less overcharged than VAG’s though. Thank you for stating an obvious point, Treverus
Still I/We do not understand why you would point people towards a BMW topic in an attempt to proof your point of VAG being overpriced.

That would be the same as someone saying that Buicks are overpriced and proofing this by pointing towards one topic about one Lincoln with a repair problem. It just makes no sense.
Reply With Quote
This user would like to thank EdwinNL for this useful post:
  #20  
Old 06.12.2017, 18:55
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Luxembourg
Posts: 10,861
Groaned at 271 Times in 228 Posts
Thanked 20,042 Times in 7,304 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: BMW Dealer

Quote:
View Post
Bugatti was French - nowadays VAG as well.
Dont tell me Bugatti is overpriced as well...
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
BMW Garage Needed (not a dealer) digitsclimb Transportation/driving 1 17.04.2016 21:42
Used BMW garages / dealer in Germany - any recommendations? homesick_alien Transportation/driving 26 04.11.2013 07:37
BMW: dealer or independent service? k_and_e Transportation/driving 6 03.01.2013 16:53
Buying a new BMW motorcycle [Dealer recommendations?] BasP72 Transportation/driving 31 21.03.2011 11:03
Zurich area:Audi/BMW dealer recommendations Jaro Transportation/driving 12 07.10.2009 13:08


All times are GMT +2. The time now is 09:59.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0