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Old 06.12.2017, 12:25
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BMW Dealer

My wife bought a 2015 1-series a couple of months ago and noticed that the 12V cigarette lighter in the front console didn't work. As the car is still under warranty she took it to ABT BMW in Baselland. After a quick look they dismissed it as being a common fault and advise their customers to use phone chargers with extra long leads so that they can reach the power socket in the rear... WTF???

Next stop escalation to BMW Switzerland, or should I try and find another dealer?
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Old 06.12.2017, 12:29
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Re: BMW Dealer

This is an outrage.
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Old 06.12.2017, 12:34
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Re: BMW Dealer

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This is an outrage.
As the saying goes, 'Happy wife, happy life'
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Old 06.12.2017, 12:42
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Re: BMW Dealer

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Next stop escalation to BMW Switzerland, or should I try and find another dealer?
BMW Switzerland - otherwise did your dealer manage to get the money and outsource the service bit he should deliver for it to somebody else.

And make sure you get the "why don't you get a longer cable" bit in writing... so if you don't get it fixed you can offer them to get this message into 20mins...
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Old 06.12.2017, 12:45
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Re: BMW Dealer

Have you checked if you can light a cigar? That would determine proper operational functionality.
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Old 06.12.2017, 12:54
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Re: BMW Dealer

exclusive video footage of Castro fixing the lighter
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Old 06.12.2017, 13:02
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Re: BMW Dealer

all my interactions with bmw dealers here have been overwhelming negative, bmw switzerland where not much better either, just phoning up the dealer, asking them what was going on, then repeating it to me !?!?!?!?!?
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Old 06.12.2017, 13:04
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Re: BMW Dealer

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My wife bought a 2015 1-series a couple of months ago and noticed that the 12V cigarette lighter in the front console didn't work. As the car is still under warranty she took it to ABT BMW in Baselland. After a quick look they dismissed it as being a common fault and advise their customers to use phone chargers with extra long leads so that they can reach the power socket in the rear... WTF???

Next stop escalation to BMW Switzerland, or should I try and find another dealer?
Some cheap plugs can damage the lighter socket. Did they say it's a known fault, or did they say it's owner damage not covered under warranty?

Perhaps the PO broke it, in which case it's reasonable for them to refuse to cover it under warranty.
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Old 06.12.2017, 14:35
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Re: BMW Dealer

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Some cheap plugs can damage the lighter socket. Did they say it's a known fault, or did they say it's owner damage not covered under warranty?

Perhaps the PO broke it, in which case it's reasonable for them to refuse to cover it under warranty.
No, they said its a common problem for which there is no fix issued by BMW. Essentially its a job for an auto electro which probably involves a lot of work ripping up of panels searching for the break. Thats not economical at BMW tech rates, so the answer is 'bugger off'

Thanks goodness for legal protection insurance
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Old 06.12.2017, 14:41
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Re: BMW Dealer

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No, they said its a common problem for which there is no fix issued by BMW. Essentially its a job for an auto electro which probably involves a lot of work ripping up of panels searching for the break. Thats not economical at BMW tech rates, so the answer is 'bugger off'

Thanks goodness for legal protection insurance
By all means take them up on it, but you may be in a grey area.

Door dings are also a common problem, but nobody issues fixes for them either.

Having taken more than a few interiors apart... you may find it easier to just get a longer cord.

(Or be really devious and upgrade the stereo, then complain that the charger stopped working after the new stereo was installed - but you'll have to go to a non BMW shop, because now they know that you know.
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Old 06.12.2017, 14:54
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Re: BMW Dealer

Now I know why BMWs are delivered with a repair tool set. Anything other known faults?
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Old 06.12.2017, 15:19
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Re: BMW Dealer

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Having taken more than a few interiors apart... you may find it easier to just get a longer cord.
He said console, not door.

I had to take the console of the Boxster apart when it was about to rain, as I couldn't close the top as the parking brake switch had bit the dust.

Fortunately, I found a YouTube tutorial, and had a Leatherman with all the weird Torx bits required, so quite simple in the end.

Tom
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Old 06.12.2017, 16:31
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Re: BMW Dealer

Aaaah. I will save this thread for when people bash on me criticizing German cars and their obnoxiously overrated reputation. It always stuns me to see individuals who seriously claim that "Germans always do it better" and straight-facely claim that the overpriced and outdated VAGs in fact aren't overpriced or outdated at all.

Epicaricacy aside, Castro, good luck with this obviously annoying issue - and the feedback from BMW customer service can only be second to the one of Merc
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Old 06.12.2017, 19:06
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Re: BMW Dealer

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and straight-facely claim that the overpriced and outdated VAGs in fact aren't overpriced or outdated at all.
Which part of "BMW" did you not understand?
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Old 06.12.2017, 19:22
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Re: BMW Dealer

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Which part of "BMW" did you not understand?
Newsflash: they’re both German! BMW slightly less overcharged than VAG’s though. Thank you for stating an obvious point, Treverus
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Old 06.12.2017, 19:45
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Re: BMW Dealer

Bugatti and Peugeot are both French, but I know what I'd prefer to have...

If you think cars are sold by nationality have you been too long in Switzerland.
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Old 06.12.2017, 19:52
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Re: BMW Dealer

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Now I know why BMWs are delivered with a repair tool set. Anything other known faults?
The brakes become inactive whenever the vehicle approaches a pedestrian crossing.
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Old 06.12.2017, 19:54
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Re: BMW Dealer

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Bugatti and Peugeot are both French, but I know what I'd prefer to have...

If you think cars are sold by nationality have you been too long in Switzerland.
Bugatti was French - nowadays VAG as well.
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Old 06.12.2017, 19:55
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Re: BMW Dealer

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Newsflash: they’re both German! BMW slightly less overcharged than VAG’s though. Thank you for stating an obvious point, Treverus
Still I/We do not understand why you would point people towards a BMW topic in an attempt to proof your point of VAG being overpriced.

That would be the same as someone saying that Buicks are overpriced and proofing this by pointing towards one topic about one Lincoln with a repair problem. It just makes no sense.
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Old 06.12.2017, 19:55
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Re: BMW Dealer

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Bugatti was French - nowadays VAG as well.
Dont tell me Bugatti is overpriced as well...
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