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Old 17.12.2017, 06:45
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Mister Minit (Chavanne de Bogis, VD)

WARNING to Non-Swiss residents: Mister Minit franchise will guarantee that the key duplicates will work, or they will fix or refund payment.

Reality: Store key making machine did not work, admited by franchise operator. No store credit, or credit card refund can be given. Only credit to a local bank, which obviously cannot be done if you have no local bank account. Furthermore, a friend's local bank cannot be used, as it is not in your name. Yet they can bill your US credit card. I have written paper proof that the franchise could not make 2 copies of a key, due to a key making machine issues. FWIW (for US readers of this RipOff report), 2 working keys at US stores is ~USD 4.50, at Mister Minit CHF 37 or about USD 38, for keys that do not work, and no refund.... "Caveat emptor". Better find a real locksmith.

Mister Minit "modus operandi" of obfuscation of refunds is a scam. They will not refund on the same credit card - claims will only deposit to a bank, then nothing, YOU have to go through hoops, and they'll stall. So far, for about USD 37, it's not worth pursuing, which is why it's a scam.... they collect here and there, knowing full well the sums are too small for the customer to pursue..... in the end of the fiscal year, they have a tidy sum....
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Old 17.12.2017, 07:04
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Re: Mister Minit (Chavanne de Bogis, VD)

If you're not getting anywhere with the company, tell this to your CC company and get them to charge back.
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Old 17.12.2017, 07:49
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Re: Mister Minit (Chavanne de Bogis, VD)

Indeed, after 2 months, and a lot of back and forth and filing papers, the US VISA refunded the charge and exchange fee.

A simple on the spot charge back by Mister Minit would have been the correct choice. The issue, is that I had 2 keys made, so the charge higher than what a normal customer would pay. If it was a smaller sum, many would just give up, as not worth the time and effort and Mister Minit would swell their coffers.
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Old 17.12.2017, 08:10
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Re: Mister Minit (Chavanne de Bogis, VD)

Twenty odd years ago I had problems with them duplicating a mailbox key. After two failed attempts I removed the lock from the mailbox and took it back with me. They finally got it right.

I havenít been back there since.
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Old 17.12.2017, 08:25
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Re: Mister Minit (Chavanne de Bogis, VD)

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...<snip> I removed the lock from the mailbox and took it back with me. <snip>...
Yes, this is exactly what I ended up doing. Took the lock out, and brought it to the franchise. This is when they tried again (using the same blank), and could not perform the duplication. It was then they refuse to credit my card or give me a franchise credit. The next day I went to the Mister Minit in Balexert GE, and they made the keys correctly on the first try.

Mister Minit Switzerland in Ticino (near Italy) would not refund, even with all the paperwork.

As a side quip, I buy my cars Euro delivery from MB in Stuttgart. They ship back to US from, CH, D, F, A, GB, NL, E.... but not I. Ummmm wonder why?
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