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Old 17.12.2017, 09:31
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Swiss post are forwarding our mail incorrectly, what to do?

We paid a pretty franc or two hundred and twenty (to be exact) to get our mail forwarded for several months to another country.

Eventually after longer than likely we received a few pieces of mail incorrectly addressed, in particular with no country of destination. Double checking it is not my mistake, the online form is filled out with the country in the country spot.

The incompetence is beyond belief and particularly since it is consistent over several pieces. The handwritten address is also done like maybe a seven year old who hasn't been taught to write properly - why would it be done to be deliberately untidy? And is it reasonable to be gobsmacked that it isn't a printed slip with the details as provided to them that is affixed to the envelope being forwarded?

At any rate, I wrote and complained. They sort of said yeah, they'd see to it whenever. I wrote and said that wasn't good enough it's the mail, it's important! At which point the same person wrote back to say 'I have contacted the delivery department. They have adjusted your forwarding order. Donít hesitate to contact us, if you need further assistance.' That was the fifth of December. Since then not a piece of mail. In all, we've had three pieces of mail incorrectly addressed get to us and nothing since complaining.

I guess it shouldn't surprise me that it has got worse, not better, since trying to address the situation.

What else can I do? What point would there be complaining again?

If I accepted that the mail of the last 6 weeks is all lost and cancelled the forwarding and asked somebody to attend to our mail, do you think I could get a complete refund of the monies paid?

I wonder if anybody else has had similar experiences?
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Old 17.12.2017, 09:37
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Re: Swiss post are forwarding our mail incorrectly, what to do?

Just call them instead of writing? It's not 1920.
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Old 17.12.2017, 10:03
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Re: Swiss post are forwarding our mail incorrectly, what to do?

0903 in fact.

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Just call them instead of writing? It's not 1920.
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Old 17.12.2017, 10:58
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Just call them instead of writing? It's not 1920.
(a) I understand, and a French friend agreed with this when I asked her subsequent to posting, that it's hard to get anywhere phoning Swiss Post, which doesn't surprise me since postal services around the world are making it increasingly hard to talk to staff by phone - too many of those 'where's my post' gone questions.

(b) I thought that doing it in writing where I could show them clearly what was wrong - I took photos of the fronts of the envelopes to show that there was no country written on - would be much more likely to work than doing that by phone. The more so since one organises it in the first place online, not in person/phone.

(c) At least I have a written record so that when, for example, somebody to whom we owe money, for which we haven't received a bill, sets the dogs on us, we have written proof of what is going on.
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Old 17.12.2017, 11:11
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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(a) I understand, and a French friend agreed with this when I asked her subsequent to posting, that it's hard to get anywhere phoning Swiss Post, which doesn't surprise me since postal services around the world are making it increasingly hard to talk to staff by phone - too many of those 'where's my post' gone questions.
Sorry but that is rubbish it is easy to speak to someone at Post, they have a direct phone number and I have done it many times. To not call them just because you think "it might be difficult" is, frankly, nothing short of silly.

Until you try calling them then you haven't done everything you can, and there is no excuse for moaning before you have explored all your options, especially when that one is so easy and obvious.
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Old 17.12.2017, 12:11
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Sorry but that is rubbish it is easy to speak to someone at Post, they have a direct phone number and I have done it many times. To not call them just because you think "it might be difficult" is, frankly, nothing short of silly.

Until you try calling them then you haven't done everything you can, and there is no excuse for moaning before you have explored all your options, especially when that one is so easy and obvious.
You are so right, Richdog. All I've done so far is use their own link sent by email to their own 'problems with forwarding mail' section and filled out the linked section in a detailed descriptive way with photos of what is happening now. Pretty unreasonable of me to expect that to result in anything.

Whereas no doubt if I call, the Swiss customer service for which the postal service is particularly famed will get me a result in no time. I'm kicking myself and will definitely try this on Monday.
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Old 17.12.2017, 12:17
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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You are so right, Richdog. All I've done so far is use their own link sent by email to their own 'problems with forwarding mail' section and filled out the linked section in a detailed descriptive way with photos of what is happening now. Pretty unreasonable of me to expect that to result in anything.

Whereas no doubt if I call, the Swiss customer service for which the postal service is particularly famed will get me a result in no time. I'm kicking myself and will definitely try this on Monday.
I am just saying that you have not tried every avenue of fixing it, and until you have tried at least the obvious things then you are giving up and throwing your hands in the air rather prematurely. It won't hurt to try, and the call is free.
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Old 18.12.2017, 11:16
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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You are so right, Richdog. All I've done so far is use their own link sent by email to their own 'problems with forwarding mail' section and filled out the linked section in a detailed descriptive way with photos of what is happening now. Pretty unreasonable of me to expect that to result in anything.

Whereas no doubt if I call, the Swiss customer service for which the postal service is particularly famed will get me a result in no time. I'm kicking myself and will definitely try this on Monday.
Salad Days, I've noticed that Swiss companies prefer to call you back even when you wrote an e-mail. I would have expected them to call you tbh, but considering this is the Post and the amounts of complaints they might have to deal with, it's better if you make the first move.
Speaking on the phone works much better here, in spite of whatever their website says. Just my experience of course.
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Old 18.12.2017, 12:37
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Re: Swiss post are forwarding our mail incorrectly, what to do?

Update:

I have just phoned Swiss Post as per advice given here. Although the person seemed clear on what our address should be and said he would fix it, I asked him to send the amended request to me by email. It's still wrong. I wrote back to explain what was wrong and what should be corrected and got an automatic 'we will attend....'

So, I have no expectation at this point of ever receiving any of our forwarded mail.

The phone call cost a dollar or so, a small cost per minute.
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Old 18.12.2017, 13:25
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Update:

I have just phoned Swiss Post as per advice given here. Although the person seemed clear on what our address should be and said he would fix it, I asked him to send the amended request to me by email. It's still wrong. I wrote back to explain what was wrong and what should be corrected and got an automatic 'we will attend....'

So, I have no expectation at this point of ever receiving any of our forwarded mail.

The phone call cost a dollar or so, a small cost per minute.
Jeez! Maybe if you are not so far from Switzerland you can take a plane for a day and collect all your letters?

I have done the same as Im not in Switzerland now and paid to have sent the letters to our office in Basel Stadt, what can I say so far is that IT SEEMS "so far so good", I guess you are worried to dont get a random bill in time and then have to pay fees on that and so on...
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Old 18.12.2017, 13:36
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Jeez! Maybe if you are not so far from Switzerland you can take a plane for a day and collect all your letters?

I have done the same as Im not in Switzerland now and paid to have sent the letters to our office in Basel Stadt, what can I say so far is that IT SEEMS "so far so good", I guess you are worried to dont get a random bill in time and then have to pay fees on that and so on...
Unfortunately the other side of the world. The concern is more than not getting it in time, it's not getting anything at all, in any time! And although I've asked, I haven't been given any theory as to where it might all be going or, supposing it goes somewhere and is returned to Switzerland, what happens with it then.

Last time we got a friend to do it and felt bad about the hassle, so we thought this would be a better solution. Little did we know....
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Old 18.12.2017, 17:31
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Unfortunately the other side of the world. The concern is more than not getting it in time, it's not getting anything at all, in any time! And although I've asked, I haven't been given any theory as to where it might all be going or, supposing it goes somewhere and is returned to Switzerland, what happens with it then.

Last time we got a friend to do it and felt bad about the hassle, so we thought this would be a better solution. Little did we know....
Is it possible to let those companies (or persons) from which you expect bills or whatever that you changed your address and ask them kindly to send them, or everything relevant, by e-mail? I know that our dentist for instance sends his bills by e-mail, we also agreed to that. Just an idea.
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Old 18.12.2017, 19:30
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Re: Swiss post are forwarding our mail incorrectly, what to do?

Something you might want to do, is post a letter to that address with the sender's name, address clearly stated and see if it is either sent to you or returned to sender.
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Old 19.12.2017, 12:42
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Unfortunately the other side of the world. The concern is more than not getting it in time, it's not getting anything at all, in any time! And although I've asked, I haven't been given any theory as to where it might all be going or, supposing it goes somewhere and is returned to Switzerland, what happens with it then.

Last time we got a friend to do it and felt bad about the hassle, so we thought this would be a better solution. Little did we know....
Well, I guess next time just give them the key of your post and ask them to check it once or twice per week

But regarding payments and so on, nowadays everything - or almost everything - can be set to be done via direct debit from your bank... What random bill could you get? apart from rent, health insurance and some electricity bills?
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Old 19.12.2017, 15:15
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Re: Swiss post are forwarding our mail incorrectly, what to do?

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Well, I guess next time just give them the key of your post and ask them to check it once or twice per week

But regarding payments and so on, nowadays everything - or almost everything - can be set to be done via direct debit from your bank... What random bill could you get? apart from rent, health insurance and some electricity bills?
Most of our bills are received online. Still it surprised us last time how much we received by normal mail that had to be attended to. Not to mention unexpected mail. It isn't just bills after all that may be interesting/important/desired.

As for giving our keys to somebody, we did that last year and it seemed too big a task to ask. The friend who did it ended up giving us a large folder full of mail, even though she discarded some obvious things. She was constantly sending us messages about this and that.

Little did it occur to us that having our mail forwarded would mean paying for a service that is simply disastrous.
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