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Old 22.12.2017, 20:14
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Ubs bank: Can close your account just because it likes it.

UBS BANK: CAN CLOSE YOUR ACCOUNT JUST BECAUSE IT LIKES IT.
WHAT'S A TERRIBLE EXPERIENCE!!!
To everyone who has been a UBS's customer and who considers to become a UBS's customer. This information will be helpful for you.
I have been a customer of this Bank for more than one year. Everything went well until recently, the bank closed my account and blocked all my cards WITHOUT ANY EXPLANATION. Even though I tried many times to ask what was the reason, all I got was: "our bank has the right to do it". I can't even take my money back until I give them my new bank account in another bank. If I am not able to give the bank my new account information as soon as possible, my money might be deliberated. It's fine for me if the bank wants to choose its customers, however, this kind of service is unacceptable as the bank couldn't give the customer an explanation or at least an apology. Ah yes, according to the bank, customers can close the account without reason so does the bank. But how can the bank say to customer: "from now on you will not be able to open an account in any banks of UBS system" without an explanation. Now I understand that this bank can welcome you with wonderful things and then treat you like a criminal. And of course, customer service is not that nice after the bank "kick" you out. After this terrible experience, don't worry UBS, I will never come back to you and I will make sure that everyone around me acknowledge about this issue also.
So, I want to share this experience to everyone and I hope that UBS's customers acknowledge about this kind of situation, which might happen to you one day.
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Old 22.12.2017, 20:21
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Re: Ubs bank: Can close your account just because it likes it.

Clearly you have failed to give full disclosure for KYC regulations or they have discovered some info you gave them is untrue. It's against the law to give you any info if they have done this due to money laundering regulations.

This is your first post on EF so you don't have any history here, so why would we believe your story, likely you have not told us all the info.


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UBS BANK: CAN CLOSE YOUR ACCOUNT JUST BECAUSE IT LIKES IT.
WHAT'S A TERRIBLE EXPERIENCE!!!
To everyone who has been a UBS's customer and who considers to become a UBS's customer. This information will be helpful for you.
I have been a customer of this Bank for more than one year. Everything went well until recently, the bank closed my account and blocked all my cards WITHOUT ANY EXPLANATION. Even though I tried many times to ask what was the reason, all I got was: "our bank has the right to do it". I can't even take my money back until I give them my new bank account in another bank. If I am not able to give the bank my new account information as soon as possible, my money might be deliberated. It's fine for me if the bank wants to choose its customers, however, this kind of service is unacceptable as the bank couldn't give the customer an explanation or at least an apology. Ah yes, according to the bank, customers can close the account without reason so does the bank. But how can the bank say to customer: "from now on you will not be able to open an account in any banks of UBS system" without an explanation. Now I understand that this bank can welcome you with wonderful things and then treat you like a criminal. And of course, customer service is not that nice after the bank "kick" you out. After this terrible experience, don't worry UBS, I will never come back to you and I will make sure that everyone around me acknowledge about this issue also.
So, I want to share this experience to everyone and I hope that UBS's customers acknowledge about this kind of situation, which might happen to you one day.
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Old 22.12.2017, 20:43
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Re: Ubs bank: Can close your account just because it likes it.

You are also not forced to give them an explanation if you want to close your account with them.

Works both ways
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Old 22.12.2017, 20:44
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Re: Ubs bank: Can close your account just because it likes it.

That would be my guess too. Either you lied or didn't disclose information you were supposed to when you opened the account. So they're not closing the account "as they like", they've done it because you've broken the rules.
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Old 22.12.2017, 21:01
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Re: Ubs bank: Can close your account just because it likes it.

That's what I did not understand.
I'm a student. I came to Switzerland for master studying in 2 years. To open a student account, all documents they required including: Student certificate, resident permit, and my passport. The money I received was from my brother, who is working in Switzerland and he sent me money through the same UBS system.
I understand that it's hard to believe my information as I'm a new member here. I admit that. But if you want any further information for this problem here is my email [ REMOVED as per rules], I can provide you more proof. Before this problem, my experience here has been great, I have nothing to complain. I was so disappointed for what the bank did. I just want to let people acknowledge about this kind of situation. Thank you for your information

Last edited by Ace1; 23.12.2017 at 11:19.
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Old 22.12.2017, 21:02
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Re: Ubs bank: Can close your account just because it likes it.

Further to the above, if they have closed your account for KYC or similar reasons they are obliged to keep the money "in the system" i.e. send it electronically to another bank, rather than pay it out in cash.
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Old 22.12.2017, 21:04
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Re: Ubs bank: Can close your account just because it likes it.

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That's what I did not understand.
I'm a student. I came to Switzerland for master studying in 2 years. To open a student account, all documents they required including: Student certificate, resident permit, and my passport. The money I received was from my brother, who is working in Switzerland and he sent me money through the same UBS system.
So you appear to be laundering money for your Brother, this is a criminal offence.

Last edited by Ace1; 23.12.2017 at 11:20.
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Old 22.12.2017, 21:13
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Re: Ubs bank: Can close your account just because it likes it.

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So you appear to be laundering money for your Brother, this is a criminal offence.
Could you please explain me "laundering money"?
As I understand that: Money laundering is the process of transforming the profits of crime and corruption into ostensibly "legitimate" assets

However, my brother is working in Switzerland and the money he earns is Legal. So he give me money for studying here. So how can u say I help him to launder money
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Old 22.12.2017, 21:55
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Re: Ubs bank: Can close your account just because it likes it.

How much money? Could he put money into your account in order not to pay tax on it in Switzerland ?
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Old 22.12.2017, 22:02
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Re: Ubs bank: Can close your account just because it likes it.

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That would be my guess too. Either you lied or didn't disclose information you were supposed to when you opened the account. So they're not closing the account "as they like", they've done it because you've broken the rules.
Wouldn't they tell him though?
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Old 22.12.2017, 22:21
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Thank you for your information
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How much money? Could he put money into your account in order not to pay tax on it in Switzerland ?
My brother pays the tax according to his salary (including income tax and salary tax)
And the money he sends me is relative small when compared with his income (<5% his annual income), so this does not affect the wealth tax in general.
Additionally, when I applied for a visa to come here. My brother also wrote a statement that he would be my financial support during the time I study here. We did not hide any information.

That's the reason why we did not understand this kind of situation even any clues

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Wouldn't they tell him though?
Until now, They haven't told my brother.

He was surprised with this issue also.

Because I rent a room in a Swiss family. The husband also helped me to call the bank for more information. But he got the same answer. He even told the bank that: I am a student and my bank account only has a small amount of money. So we did not understand why

Last edited by 3Wishes; 08.01.2018 at 16:07. Reason: merging consecutive replies
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Old 22.12.2017, 22:37
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Re: Ubs bank: Can close your account just because it likes it.

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Wouldn't they tell him though?
Nope.

They can't.
They can't even say that they can't say.
And not even that.

There was this "incident" where somebody sent money to someone else's account for paying for a t-shirt or so.

The subject of the transaction was "Südanflug".
However, the mainframe didn't like the characters beyond ASCII-127 and turned it into "Sudanflug".
Fair enough, no problem, a human will understand this.

Unfortunately, the word "Sudan" (the country) is on a list of "bad" words that require the banks to report the account and all the data of the transaction and the participants etc.

Apparently, the misunderstanding could be cleared by a phone call....

https://www.tagesanzeiger.ch/zuerich...story/29970854

So, maybe it was something in the subject of the transaction, maybe you share a name with somebody else and it's in some sort of list.
Or it was some other transaction.


Ahhhh, this rings a bell: you are sooo not alone:

https://en.chessbase.com/post/fische...-with-swi-bank


Like the deceased Mr Fischer, you could give the Banking Ombudsman a call:

http://www.bankingombudsman.ch/en/

While ultimately fruitless, it will give them some additional work.
And maybe you will find out more via this venue.

In any case, I can think of more pleasant things (e.g. a bowl of Phở) than waste too much time on this topic.
UBS can do this and will almost certainly not retract.
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Old 22.12.2017, 22:54
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Re: Ubs bank: Can close your account just because it likes it.

I have some experience of the systems doing checks They are extensive. From the initial prospect status right through every subsequent transaction, everything goes though internal and external systems to check associations, source of funds, countries, sanctions.. etc etc..

Your standing with the bank will help decide what happens next if a red flag is found.. If you have 200m assets under management then your banker will discuss the issue with you. If you just opened an account and a suspicious 20k appeared from an associate linked to Iran.. You're out..

There's pretty much nothing you can do about it.
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Old 23.12.2017, 00:10
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Nope.

They can't.
They can't even say that they can't say.
And not even that.

There was this "incident" where somebody sent money to someone else's account for paying for a t-shirt or so.

The subject of the transaction was "Südanflug".
However, the mainframe didn't like the characters beyond ASCII-127 and turned it into "Sudanflug".
Fair enough, no problem, a human will understand this.

Unfortunately, the word "Sudan" (the country) is on a list of "bad" words that require the banks to report the account and all the data of the transaction and the participants etc.

Apparently, the misunderstanding could be cleared by a phone call....

https://www.tagesanzeiger.ch/zuerich...story/29970854

So, maybe it was something in the subject of the transaction, maybe you share a name with somebody else and it's in some sort of list.
Or it was some other transaction.


Ahhhh, this rings a bell: you are sooo not alone:

https://en.chessbase.com/post/fische...-with-swi-bank


Like the deceased Mr Fischer, you could give the Banking Ombudsman a call:

http://www.bankingombudsman.ch/en/

While ultimately fruitless, it will give them some additional work.
And maybe you will find out more via this venue.

In any case, I can think of more pleasant things (e.g. a bowl of Phở) than waste too much time on this topic.
UBS can do this and will almost certainly not retract.
Thank you for your information.
My case is not the same as the guy in the article as my account never has more than 10000chf. And I never make any transaction above 1000chf.
I think there is a mistake from the bank. I was very disappointed so I just want to share this experience. Both I and my brother will open account in another bank

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I have some experience of the systems doing checks They are extensive. From the initial prospect status right through every subsequent transaction, everything goes though internal and external systems to check associations, source of funds, countries, sanctions.. etc etc..

Your standing with the bank will help decide what happens next if a red flag is found.. If you have 200m assets under management then your banker will discuss the issue with you. If you just opened an account and a suspicious 20k appeared from an associate linked to Iran.. You're out..

There's pretty much nothing you can do about it.
Thank you for your information. But for sure it's not my case as my account never has more than 10,000chf and I never made any transaction above 1000 chf. Moreover, for the time I live here, I only withdraw money to pay the rent, the tuition fee and for daily living. Sometimes, just make purchase on sbb, zalando. Nothing more. That's why I was so surprised with this situation. I even asked many Swiss people for this kind of problem and they were surprised also.
I was very disappointed with the bank so I want to share this experience.

Last edited by 3Wishes; 24.12.2017 at 10:35. Reason: merging consecutive replies
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Old 23.12.2017, 00:28
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Re: Ubs bank: Can close your account just because it likes it.

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Thank you for your information.
My case is not the same as the guy in the article as my account never has more than 10000chf. And I never make any transaction above 1000chf.

Of course not.

His account was terminated for a variety of reasons. The most notable (IIRC) one being winning a chess-tournament in Belgrade (or was it Montenegro?) while there were sanctions on what was then known as "Former Yugoslavia".
That didn't sit well with the US administration - and UBS was probably aware even at that time that a storm was coming, so they already started cleaning house back then.

If I were you, when you open the new account, I would be open with your new bank about this incident (they'll find out anyway).
If it's a problem for them, too, you'll find out right away. Maybe they will even tell you more than UBS (who knows?).
At least, because you have been honest with them from the beginning, they will give you the benefit of the doubt if another such case comes up.

Honesty and trust are keys in business relationships in Switzerland.
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Old 23.12.2017, 00:41
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Of course not.

His account was terminated for a variety of reasons. The most notable (IIRC) one being winning a chess-tournament in Belgrade (or was it Montenegro?) while there were sanctions on what was then known as "Former Yugoslavia".
That didn't sit well with the US administration - and UBS was probably aware even at that time that a storm was coming, so they already started cleaning house back then.

If I were you, when you open the new account, I would be open with your new bank about this incident (they'll find out anyway).
If it's a problem for them, too, you'll find out right away. Maybe they will even tell you more than UBS (who knows?).
At least, because you have been honest with them from the beginning, they will give you the benefit of the doubt if another such case comes up.

Honesty and trust are keys in business relationships in Switzerland.
Thank you for your information. I will.
But as I explained. I really don't know what was the reason as I received money from my brother, who is working in a big company here. He pays tax according to his salary. Moreover, when I applied for a visa to come here, my documents also included his statement verify that he will be my financial support. We have nothing to hide.
So basically, i just receive a small amount of money from him for my cost of living. I just withdraw the money to pay the rent, tuition fee and cost of living. For transaction online, I just made purchase on sbb or zalando. Nothing more.
That's why I was so confused
Really thank you for your provided information.

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Thank you for your information. I will.
But as I explained. I really don't know what was the reason as I received money from my brother, who is working in a big company here. He pays tax according to his salary. Moreover, when I applied for a visa to come here, my documents also included his statement verify that he will be my financial support. We have nothing to hide.
So basically, i just receive a small amount of money from him for my cost of living. I just withdraw the money to pay the rent, tuition fee and cost of living. For transaction online, I just made purchase on sbb or zalando. Nothing more.
That's why I was so confused
Really thank you for your provided information.
And of course I trust the bank for its service I was very satisfied with it.
But I do believe that this is a mistake from the bank because my account does have any thing relating to "unclean money"...
I provided all required documents with certification when I opened the account.
And now I have to face with this kind of problem, which I never expect from such a big bank as UBS

Last edited by 3Wishes; 24.12.2017 at 10:40. Reason: merging consecutive replies
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Old 23.12.2017, 09:00
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Re: Ubs bank: Can close your account just because it likes it.

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And now I have to face with this kind of problem, which I never expect from such a big bank as UBS
You can expect that from ANY bank. With the KYC rules tightening (and getting more ridiculous by the day), something on your account/your details must have raised red flags. If so, the bank cannot do anything else than block/close the account.
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Old 23.12.2017, 15:35
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Re: Ubs bank: Can close your account just because it likes it.

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But I do believe that this is a mistake from the bank because my account does have any thing relating to "unclean money"...
I provided all required documents with certification when I opened the account.
And now I have to face with this kind of problem, which I never expect from such a big bank as UBS
Look most people on this forum have been around long enough to know that this does not happen very often and that the banks take great care in reaching this conclusion because it will be reported to the authorities as a possible matter for them to investigate.

From experience I can tell you that the banks look at mainly at three things:
  • The information that you supplied when opening the account and the updates to that information, you supply when requested.
  • The transactions going through the account. If they are concerned about this, they will have contacted you and asked you to provide additional supporting information and documentation.
  • Court reports, press clippings etc. to identify people who have conducted criminal activity or are politically exposed.

So if you have not already been contacted by them with regard to your transactions then it may well be that they have either found some serious defect in the documentation or you have been the subject of some activities reported in the press.

If as you suggest you have been reported by UBS, you may find it difficult to get another bank to open an account for you. So be prepared to have to work hard to achieve it.
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Old 23.12.2017, 16:14
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Re: Ubs bank: Can close your account just because it likes it.

Am an employee of UBS (if I was in AA I would expect to start with "share" in this way).

Each and every employee of UBS needs to go through an on-line assessment, at least once per month, to determine if they would recognise if any client, transaction or discussion meets all internal plus external legal requirements.

I'm in IT and have no idea of anyones account, but also have to adhere to this policy.

Something in your paperwork or transactions has raised a red-flag to indicate that you won't be accepted as a client.

Don't for a minute think that I'm talking on behalf of the bank
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Old 23.12.2017, 18:52
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Re: Ubs bank: Can close your account just because it likes it.

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Each and every employee of UBS needs to go through an on-line assessment, at least once per month, to determine if they would recognise if any client, transaction or discussion meets all internal plus external legal requirements.
Which is why, when I went to withdraw my 3P for down payment on our apartment and offered them my CLN they were shocked, as they had me as not a US citizen nor born in the US, despite being both when I open my accounts with them in 1986 using a US passport (they showed me the records).

Needless to say, they were delighted with the CLN.

Tom
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