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  #21  
Old 13.03.2018, 15:37
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Re: An experience with Post / ePostOffice

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Having just become a forum moderator (not here, another forum) I don't appreciate being dragged away from my "post" to deal with post things.

And anyway, if I understood the PostFinance page correctly, you're supposed to make a note of this code they send you and use it to log in in future - so guess what, I write it down.
No, it's a new code each time.
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  #22  
Old 13.03.2018, 15:38
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Re: An experience with Post / ePostOffice

Wow thats going to hit her hard!
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No, it's a new code each time.
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  #23  
Old 13.03.2018, 16:09
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Re: An experience with Post / ePostOffice

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Its the same with the banks. If one wants to login they use photo TAN verification. And one has to have a handy to use this.
Some do, I don't.
And I'm not against progress, I've done e-banking since the early 90-ies (and it wasn't even new then). It was called telebanking (I still puzzle people by using that name) and was viedotext.
Still, my handy has nothing - and will have nothing - to do with my banking - not the kind of "progress" I support. If they try to force me I return to paying cash

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With ZKB Bank they are switching over to only this method.
They already have. No business with me then. Told them.

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This just in:

"Thank you for your message.

I do understand your anger and disappointment.

Unfortunately, with the new login a few online tools have changed as well. It is not possible to do the post restante order online without having a mobile number.

Alternatively, you can make the order by calling us or visiting a post office. If you decide to call us, there are two payment options, credit card or postfinance card.

I hope this was of help for you, although I was not able to change the procedure of having to use a cell phone number in order to make the post restante.

If you have any further questions or requests do not hesitate to contact us – we are here for you.

Have a pleasant and joyful day."

Yeah, right.
well, well, that's the friendliest message from the Swiss Post I've ever seen.
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  #24  
Old 13.03.2018, 16:13
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Re: An experience with Post / ePostOffice

"If they try to force me I return to paying cash". Guess you will be travelling to China alot in the future
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  #25  
Old 13.03.2018, 16:27
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Re: An experience with Post / ePostOffice

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...
Still, my handy has nothing - and will have nothing - to do with my banking - not the kind of "progress" I support. ...
I don't believe in Mobile Banking either.
Too risky for me

Except Twunt, it's useful so save a few quid on concert tix etc but I don't use it in the wild.
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  #26  
Old 13.03.2018, 17:11
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Re: An experience with Post / ePostOffice

https://www.digitaltrends.com/mobile...aud-explained/

There is a downside of two factor authentication using SMS, SIM-Swap fraud.
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  #27  
Old 13.03.2018, 17:27
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Re: An experience with Post / ePostOffice

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https://www.digitaltrends.com/mobile...aud-explained/

There is a downside of two factor authentication using SMS, SIM-Swap fraud.
<<Users should switch to messaging apps or services like iMessage, WhatsApp, Signal, etc. for any messages you wish to be private.”>>
LOL.
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  #28  
Old 13.03.2018, 17:29
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Re: An experience with Post / ePostOffice

Well two factor authentication is much more secure.
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https://www.digitaltrends.com/mobile...aud-explained/

There is a downside of two factor authentication using SMS, SIM-Swap fraud.
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  #29  
Old 14.03.2018, 10:56
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Re: An experience with Post / ePostOffice

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https://www.digitaltrends.com/mobile...aud-explained/

There is a downside of two factor authentication using SMS, SIM-Swap fraud.
It's still more secure then none, unfortunately.
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  #30  
Old 17.03.2018, 16:04
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Re: An experience with Post / ePostOffice

Update: went into Fribourg today to set up the post hold at the post office. Managed to do it eventually (lack of French the problem - I know! I must learn more). Cost CHF25.00! I can do it online for CHF8. Or I could. Anyone know if the online price has changed since last July/August?
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  #31  
Old 17.03.2018, 18:30
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Re: An experience with Post / ePostOffice

I can recommend bank cler online banking, i pay only 2 sfr per month fee.
Now they have an offer, it is for free.
You got you password and get the login via sms, but i don' t use it on a mobile.
When you send money to a new account or large amounts, you have to confirm aswell via sms code.
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  #32  
Old 17.03.2018, 19:07
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Re: An experience with Post / ePostOffice

Congratulations on a job well done.
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Update: went into Fribourg today to set up the post hold at the post office. Managed to do it eventually (lack of French the problem - I know! I must learn more). Cost CHF25.00! I can do it online for CHF8. Or I could. Anyone know if the online price has changed since last July/August?
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  #33  
Old 17.03.2018, 19:16
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Re: An experience with Post / ePostOffice

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I can recommend bank cler online banking, i pay only 2 sfr per month fee.
Now they have an offer, it is for free.
You got you password and get the login via sms, but i don' t use it on a mobile.
When you send money to a new account or large amounts, you have to confirm aswell via sms code.
Your post seems to mean that you have to do these by sms:
  • get your password
  • get your login
  • confirm ransfers to new accounts
  • confirm large transactions.

Since you "don't use it on a mobile", which method do you choose to receive and send the necessary sms?
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  #34  
Old 17.03.2018, 19:52
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Re: An experience with Post / ePostOffice

The meaning of the sentence "i don't do it on a mobile" is that i receive the sms on my mobile, but I don't use their app to manage my bank account.
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  #35  
Old 18.03.2018, 09:17
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Re: An experience with Post / ePostOffice

ZKB is free for online banking.
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Your post seems to mean that you have to do these by sms:
  • get your password
  • get your login
  • confirm ransfers to new accounts
  • confirm large transactions.

Since you "don't use it on a mobile", which method do you choose to receive and send the necessary sms?
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  #36  
Old 20.03.2018, 18:58
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Re: An experience with Post / ePostOffice

From 23-25 March e-post office will not be available
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Update: went into Fribourg today to set up the post hold at the post office. Managed to do it eventually (lack of French the problem - I know! I must learn more). Cost CHF25.00! I can do it online for CHF8. Or I could. Anyone know if the online price has changed since last July/August?
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  #37  
Old 21.03.2018, 20:00
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Re: An experience with Post / ePostOffice

And guess what I got from SwissPost today. Sign up for their SwissID thingy. 10 days to decide.
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  #38  
Old 26.03.2018, 08:24
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Re: An experience with Post / ePostOffice

Anyone know if the SwissID thing gets rid of the mobile phone SMS thing to set up a post hold? I doubt it, but thought I'd ask before deciding whether to sign up or not.
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  #39  
Old 16.07.2018, 14:08
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Re: An experience with Post / ePostOffice

While I sympathize with others' slightly different Post problems, I have to vent a bit. Again.

Either random letters are being lost, or - seems more probable to me - the ePostOffice "Subscription with scanning" service is acting up again. Random letters are being lost into that black hole.

I had an itching feeling that I had not seen my AGK and health insurance bills for a suspiciously long time. An email from the ePostOffice system stating that I have a letter got me antsy, and true enough, there was a letter. It shouldn't be there, what with the service being canceled. Adding insult to injury, the letter was sent beginning of May, and I received the notification beginning of July.

But this was not a missing bill. I did a round of contacting creditors, and so far at least two have confirmed that they're waiting for payment. No sign of those letters in a physical mail box _or_ in this hell-spawn of an electronic service.


I'm somewhat despairing. It's all too easy to imagine a couple of more missing letters, a black mark in the credit report, and snowballing effects from there.

Post has no direct contact information, and talking to the folk at the local office, they say they don't know anything about this kind of thing, please contact the head office.

Does anyone have any idea how to work this kind of situation? I've submitted a web form plea for help, certainly, but based on my previous interaction, that may or may not lead anywhere, as we see from the current woes.
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  #40  
Old 16.07.2018, 14:23
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Re: An experience with Post / ePostOffice

Also in this case, as with anything important where you expect an other person to act on your request, use registered mail for communication. Demand that you expect that all your mail is physically delivered and that any financial loss caused by erroneously diverted mail will be reclaimed.

You can either sent it to the main address:
Post CH AG
Contact Center Post
Wankdorfallee 4
3030 Bern

or specifically to one of the directors (Mitglied des Verwaltungsrat, Präsident des Verwaltungsrates), or CEO (Vorsitzender der Geschäftsleitung) https://be.chregister.ch/cr-portal/a...HE-435.551.225
(Instead of "Contact Center Post" write "z.Hd. <Firstname> <Lastname>" of the relevant person)

Responsible is the person who manages PostMail https://www.post.ch/en/about-us/comp...ive-management as the E-Post Office is an offer and service of them, and they are also responsible for mail forwarding etc. https://www.post.ch/en/customer-cent...st-office/info
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