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Old 06.11.2018, 18:38
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Consumer Body in CH/Europe for AirBnB related issues?

Is there a Consumer body that I could raise an issue about AirBnB with?
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Old 06.11.2018, 22:23
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Re: Consumer Body in CH/Europe for AirBnB related issues?

Can you tell us about your complaint? If the issue was with someone you rented from, I would say to complain to AirBnB, if it was with the company itself then it would be helpful to know more about the situation.
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Old 07.11.2018, 00:01
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Re: Consumer Body in CH/Europe for AirBnB related issues?

Yes, I had issues with an apartment I stayed in and am not satisfied with my interactions with AirBnB and their handling of the matter. I would like to raise this with the relevant Consumer body here and hence my question.



If any helpful forumers could guide me to the relevant Consumer bodies I would be grateful.
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Old 07.11.2018, 07:20
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Re: Consumer Body in CH/Europe for AirBnB related issues?

What you are looking for is the Consumer Protection Agency. Here is the link for Switzerland's governing body that covers consumer complaints: https://www.ch.ch/en/purchasing-consuming/


However, since Airbnb is an American privately held company, you may get a better and more rapid response by contacting the CPA in the USA. I am sure they receive and handle more complaints in one hour than the Swiss office gets in a year.
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