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  #21  
Old 30.01.2019, 17:29
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Re: anyone else ? new TV previously opened

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Y
The shop lied. It is clear that the package was not opened to check for screws.
Correct the shop lied and that can have an impact on the manufacturer warranty but not on the shops two year guarantee. That is my point.

Quote:
Not being an automaton, the first questions I'd as myself are:

1. Why did the shop feel the need to lie to the customer?
Because they are effing scumbags. That's why, no reason to state the obvious. Or can you provide a better explanation?

Quote:
2. Could it possibly be that there is something wrong with the TV and that is why they felt the need to lie? *

* You've already made it clear that a shop has zero obligation to accept a return "because the customer has changed their mind" so, going along with that, let's assume it's something else?
If there is a fault you have the shops two year guarantee as defined by the law. If a critical thing is missing or absent they must fix it or replace the TV.
At least there is no reason to lie if there is an issue with the TV which will be noticed in the next two years. Specially if the previous costumer found the fault within very short time. What would they gain, a disgruntled costumer, bad reputation, and additional work?

Quote:
What could that possibly be? (I don't expect you to answer that).
How about: The TV displays an error after two hours of use? If this is the case use the costumer rights you have according the law. If they knew the shit was faulty you could even get compensation for your time. Problem is, if the store has courtesy return policy the store may got duped as well if a scumbag of costumer returned the TV because "he did not like it", instead being honest and because "the TV is broken and faulty".

Or how about the manufacturer warranty is void? The only way to fix that it is that the shop, with whom the buyer made the sales contract, to exchange the TV free of charge.

But if the store has a courtesy return policy make use of it and get rid of the unwanted TV (But be honest if there is an actual fault/issue).

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As for your figure of 4 hours use? Where did you get that from? What if it had been 400 hours, or 4000?

What is the figure in your head that means something is no longer new?
Pulled it out of the thin air because I deemed to be a reasonable number which has negligible impact on value and life time of the product. It is less than 0.01% of the TVs MTBF.
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  #22  
Old 30.01.2019, 17:34
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Re: anyone else ? new TV previously opened

<<To the OP: before you do anything else, check all the TV's functionality and give it a long soak test>>
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  #23  
Old 30.01.2019, 17:39
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Re: anyone else ? new TV previously opened

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Difference here is that he is approaching it from a legal point of view, you feel that OP is entitled to a discount, a trade or whatever, however legally there is no reason for the store to do so unless OP can provide the store a reason to do so, article had been previously unpacked is no legal ground to do so.
Where did I write that?

SwissinUS may be approaching it from a legal (cut-and-paste) point of view but I'm approaching it from a technology-point-of-view and do have experience in this field.

It's possible that it's a service return from the manufacturer but then it's not new having been repaired.

Quote:

And sure we can estimate how long the TV might have been on, we can think of faults that did not come up during a test or whatever,

Hey, it was SwissinUS who posted a figure of four hours and that is what I based my last post on.

As for the faults - ready (carefully) what SwissinUS wrote about the validity of customer returns and then what I wrote about faults and then you may appreciate that there may be a solid basis in reality.


Ouchboy has already suggested a way that the usage hours can be seen on screen.

Quote:

OP ordered a new telly, OP got delivered a telly and unless she can proof otherwise this is the new telly wether she likes it or not.
This is was we are not clear about -especially, as I have written a few times already, the store has already been dishonest and has clearly lied to the customer.
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  #24  
Old 30.01.2019, 17:45
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Re: anyone else ? new TV previously opened

I bought a couple of days ago a PC case-Corsair. One of the motherboard spacers was missing. I went to Digitec and told them . They said they cant supply separate parts and that I must bring the whole case back.I told them to stuff it! Wrote to Corsair-no reply!
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  #25  
Old 30.01.2019, 18:06
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Re: anyone else ? new TV previously opened

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Where did I write that?

SwissinUS may be approaching it from a legal (cut-and-paste) point of view but I'm approaching it from a technology-point-of-view and do have experience in this field.
We've had our own stores, I've worked in an electronics repair company, I'm an educated electronics repair guy, and a educated electrician, also I've been a customer, I'd think that covers everything that could have happened with the telly. So don't tell me about experience in this field. However none of that is of any relevance here, we can provide reasons for OP to not be happy with her telly, but tell us how does this matter except for her leaving a good or bad review on the store?
Quote:

It's possible that it's a service return from the manufacturer but then it's not new having been repaired.
It's also possible somebody bought it, unpacked it, noticed it would not fit in the cabinet and just returned it, making it a new telly, maybe they even had it in the store just to show without it being on, still making it a new telly, maybe, maybe, maybe.. but all assumptions and thus all not relevant.
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Hey, it was SwissinUS who posted a figure of four hours and that is what I based my last post on.
If I type "WE" I mean that as in "WE", if I wanted to address this personally I'd written your name.
Quote:

As for the faults - ready (carefully) what SwissinUS wrote about the validity of customer returns and then what I wrote about faults and then you may appreciate that there may be a solid basis in reality.
Yeah sure, but how is "might have happened" going to be of any relevance?
Quote:
Ouchboy has already suggested a way that the usage hours can be seen on screen.
Sure, doesn't harm to check, and might even proof it is not new.
Quote:
This is was we are not clear about -especially, as I have written a few times already, the store has already been dishonest and has clearly lied to the customer.
O.k. to clarify: Unless OP can proof otherwise this is legally OP's new telly.
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  #26  
Old 30.01.2019, 18:07
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Re: anyone else ? new TV previously opened

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I bought a couple of days ago a PC case-Corsair. One of the motherboard spacers was missing. I went to Digitec and told them . They said they cant supply separate parts and that I must bring the whole case back.I told them to stuff it! Wrote to Corsair-no reply!
Thank you for posting this very relevant and highly entertaining life story.
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  #27  
Old 30.01.2019, 20:28
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Re: anyone else ? new TV previously opened

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We've had our own stores, I've worked in an electronics repair company, I'm an educated electronics repair guy, and a educated electrician, also I've been a customer, I'd think that covers everything that could have happened with the telly. So don't tell me about experience in this field. However none of that is of any relevance here, we can provide reasons for OP to not be happy with her telly, but tell us how does this matter except for her leaving a good or bad review on the store?It's also possible somebody bought it, unpacked it, noticed it would not fit in the cabinet and just returned it, making it a new telly, maybe they even had it in the store just to show without it being on, still making it a new telly, maybe, maybe, maybe.. but all assumptions and thus all not relevant.If I type "WE" I mean that as in "WE", if I wanted to address this personally I'd written your name.Yeah sure, but how is "might have happened" going to be of any relevance?Sure, doesn't harm to check, and might even proof it is not new.O.k. to clarify: Unless OP can proof otherwise this is legally OP's new telly.
Which is what I wrote earlier in the thread - with instructions on how to do it correctly.

Not sure what the rest of your rant is about...
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  #28  
Old 31.01.2019, 05:23
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Re: anyone else ? new TV previously opened

It could be worst.
Recently bought a widescreen
The box has never been opened but the screen was cracked wight down the middle.
Had to drive it all the way back to the shop.
Took 2 weeks for them to send me a new one.
never buying from microspot ever again.


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I am wondering if this is a one off or not
Has anyone else had something like this happen ?

I went to a common electronics store bought a tv
When unpacking realised it had already been opened and unpacked.

I wrote an email, no reply.
I went to shop and they said that another customer had called because his mounting screws were missing. The shop `thought it was a production error and opened other TVs to confirm.`
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  #29  
Old 31.01.2019, 13:54
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Re: anyone else ? new TV previously opened

that is worse.
I would want a total refund


I now think I should have gone with mediamarkt as EF'rs recommend
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Old 31.01.2019, 14:11
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Re: anyone else ? new TV previously opened

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It could be worst.
Recently bought a widescreen
The box has never been opened but the screen was cracked wight down the middle.
Had to drive it all the way back to the shop.
Took 2 weeks for them to send me a new one.
never buying from microspot ever again.
Not sure how that is Microspot's fault. The cracked screen could have happened with any supplier; Microspot will either replace or refund - if you elected to replace and they didn't have the model in stock then same as any other store you have to wait until they can source one.
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Old 31.01.2019, 14:41
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Re: anyone else ? new TV previously opened

Thanks for everyone's input.

I am not sure about the functionality of the TV.
It is very slow to start and very slow to change apps. It is a Sony BRAVIA KD49XF9005
I read online that the android system is slow...but I am talking really slow up to 3 min to get amazon app to work. (this is preinstalled on tv and I have subscription).
It is not connected directly to the Ethernet rather over the router
I really am not a techie so I am not sure of speeds ect.
we have fast optic cable and all the top speed equipment

I just dont know enough about tvs to know if all is correct or not. My ten year old tv is not slow at all but does not have android app installed on it.


There does not seem to be any physical damage.

The store is Fust.

When I emailed and later went to the store I asked for an extended warranty or a new set which they just ignored and kept saying it was new. (I would call it a silent no answer.)

I asked the shop how to see how many hours the tv was on and they said only a Sony tech would know how to see that.

On a side note the day before I made the purchase I had asked why they did not have a display up and they said that they would have to give a discount on an opened item...
But when they agreed the item had been opened they did not offer a discount.

Fust however does have a 30 exchange where I can choose another TV instead of the one I bought. It is not a refund and I must exchange within the same category (i.e. TV).

Thing is I dont want to make a fuss for myself or the shop if I dont have to. I do want a new and correctly running system.

feeling like a fish out of water.


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  #32  
Old 31.01.2019, 15:00
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Re: anyone else ? new TV previously opened

Found this. May be it works.

Quote:
Hi, does anyone know how to check the usage hours?

[...]

I have the X850C but I guess it's the same: press 'i+' then '5' then 'volume up' and then 'power button', you have to do this with the TV in standby.

At the bottom the first number will be how long it's been running, second number is times turned on and the last number is screen on time.
https://www.reddit.com/r/bravia/comm...droid_version/
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  #33  
Old 31.01.2019, 15:19
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Re: anyone else ? new TV previously opened

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It is a Sony BRAVIA KD49XF9005
I read online that the android system is slow
I have read the same about Android TV...however I have a similar TV to yours (65XF9005) and really cannot complain at all about response times at all - on the contrary I find it decently fast and intuitive compared to the Samsung and LG UIs. Maybe just me.

Won't help now, but for future reference most electronics manufacturers (and Sony on TVs for certain) include a "don't accept if this seal is broken" type seal on their packaging.
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