Good Afternoon all,

I am new here, just moved to Neuchatel. I have a quick question about tram fines for Bern. I received a fine (due to trying to catch a train) from Bern public transport. The controller stated I should get something in the mail within 3-5 days and to pay the fine within 20 days. My question is is this 20 from the time I got the ticket 02/01/2019, or 20 days from when I get the notice in the mail?

Because I have not received it and it has been more than 5 days! I am very concerned because the post in my areas is known for loosing my mail or being extremely slow.

So is there anyone I can contact about this issue? Is there an english line for Bernmobil?

Any help would be great thanks.

~Liz A