Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 22.05.2019, 10:50
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 7,762
Groaned at 473 Times in 395 Posts
Thanked 13,401 Times in 5,326 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
brack.ch - steer well clear!!!!

At the beginning of the month I ordered an expensive bulky bit of kit from brack.ch, their whole ordering, registering and account overview experience is, well, crap. Their website seemed to be having issues and the order didn't go through (see where this is going?) no confirmation emails, nothing on my order list, so I gave it a few hours and checking again, still nothing, so contacted their support who confirmed nothing had been ordered.

So ordered again, next day it turned up, all well and good.

Today another one turns up????? I check my credit card and yep, they have charged me again WTF??? A quick call to them (after being hung up by them 3 times, so now I'm in a BAD mood) and they happily say, you ordered 2 (erm no) no problem we'll pick it up and give you a credit note, wait, what?? a credit note??? no you'll reverse the transaction on my card, sorry we can't do that

that leads to the same conversation with several people all saying with their system its not possible now I've owned retail business and I know 100% this is total bollocks.

And just so you know brack.ch seems to be a trading name of a company using about 6 other names if their 'helpdesk' is anything to go by.

on top of that I have to shift a 20kg huge box all the way home so it can be picked up, all because to their 'error'
Reply With Quote
This user groans at bigblue2 for this post:
  #2  
Old 22.05.2019, 11:05
NickGB's Avatar
Forum Veteran
 
Join Date: Apr 2011
Location: Zug
Posts: 631
Groaned at 6 Times in 6 Posts
Thanked 736 Times in 312 Posts
NickGB has an excellent reputationNickGB has an excellent reputationNickGB has an excellent reputationNickGB has an excellent reputation
Re: brack.ch - steer well clear!!!!

I have had really great experience with my credit card (CS) and refunds. You fill out a form and in my experience they have refunded with no fuss.

The most recent was a voucher I bought my nephew last summer for an experience. The company went into administration before it could be used and I thought all was lost, but the bank refunded it with no fuss.
Reply With Quote
The following 3 users would like to thank NickGB for this useful post:
  #3  
Old 22.05.2019, 11:07
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 7,762
Groaned at 473 Times in 395 Posts
Thanked 13,401 Times in 5,326 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Quote:
View Post
I have had really great experience with my credit card (CS) and refunds. You fill out a form and in my experience they have refunded with no fuss.

The most recent was a voucher I bought my nephew last summer for an experience. The company went into administration before it could be used and I thought all was lost, but the bank refunded it with no fuss.
that's the next stop, get my card co. to reverse it
Reply With Quote
  #4  
Old 22.05.2019, 17:01
Senior Member
 
Join Date: Jul 2014
Location: VD
Posts: 297
Groaned at 46 Times in 29 Posts
Thanked 246 Times in 120 Posts
bugger is considered unworthybugger is considered unworthybugger is considered unworthybugger is considered unworthy
Re: brack.ch - steer well clear!!!!

Never had but good experiences with brack, even back in the days when they had not catered to the suisse romande.
Reply With Quote
This user would like to thank bugger for this useful post:
This user groans at bugger for this post:
  #5  
Old 23.05.2019, 10:20
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 7,762
Groaned at 473 Times in 395 Posts
Thanked 13,401 Times in 5,326 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Quote:
View Post
Never had but good experiences with brack, even back in the days when they had not catered to the suisse romande.
good for you, you only find our how good / bad a company is when things go wrong, and so far brack is doing terribly, their mistake 100% yet they won't refund my card on a transaction I DIDN'T make. the returns labels they sent me would have had me having to pay postage (wtf!!!) and I spent almost an hour on the phone to them trying to sort out THEIR mess, the staff's standard response is "that's how our system works" eventually they 'over rode' the system and sent me a proper pre-paid label to send back the parcel they sent me by MISTAKE.

So yes, I stand by my review, steer well clear of Brack.ch, its been picked up now so we'll see what happens next.

(once again I see the rep system is spot on)
Reply With Quote
  #6  
Old 23.05.2019, 10:35
Forum Veteran
 
Join Date: Nov 2007
Location: Vaud
Posts: 1,293
Groaned at 91 Times in 59 Posts
Thanked 1,349 Times in 782 Posts
yacek has a reputation beyond reputeyacek has a reputation beyond reputeyacek has a reputation beyond reputeyacek has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Quote:
View Post
(once again I see the rep system is spot on)
Which/what rep system?
Reply With Quote
  #7  
Old 28.05.2019, 13:17
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 7,762
Groaned at 473 Times in 395 Posts
Thanked 13,401 Times in 5,326 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

an update

they eventually sent me a fully prepaid label to send the thing back, and as they promised sent me a credit note!!!!! just WTF.

Now it gets even better, there is no way to 'spend' your credit note on their online store, sure it show up, but you can't select it and if you order anything it doesn't take the credit into account.

A total con job, this site has got to be the worst I've used in well over a decade, seriously steer well clear of these cowboys
Reply With Quote
  #8  
Old 28.05.2019, 13:40
MathNut's Avatar
Forum Legend
 
Join Date: Aug 2007
Location: Kt. Glarus
Posts: 4,387
Groaned at 35 Times in 33 Posts
Thanked 10,627 Times in 3,198 Posts
MathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

In my experience they do indeed credit the amount against your next order. You're right that it would be nicer to be able to apply it yourself... basically they're asking you to take it on faith that they'll apply it correctly for you, and faith is understandably in short supply right now. But in my experience they really do apply it.

1x canceled an order and got store credit, no problems using it on next order; 1x they shipped me a random extra item - no relation at all to what I'd ordered - and when I asked for a label to send it back they told me to keep it. So actually I'm a stepladder up on the deal

They also have periodically great sales on Pampers of all things so I haven't minded getting store credit for returns up till now. Ask me again in a couple years...
__________________
Need help? Contact a mod.

Reply With Quote
  #9  
Old 28.05.2019, 13:40
Senior Member
 
Join Date: Mar 2010
Location: Japan
Posts: 260
Groaned at 24 Times in 5 Posts
Thanked 394 Times in 171 Posts
Plau Deri is considered knowledgeablePlau Deri is considered knowledgeablePlau Deri is considered knowledgeable
Re: brack.ch - steer well clear!!!!

Quote:
View Post
Their website seemed to be having issues and the order didn't go through (see where this is going?) no confirmation emails, nothing on my order list, so I gave it a few hours and checking again, still nothing, so contacted their support who confirmed nothing had been ordered.
I have learned the hard way that if "something with their website seems to be having issues", I don't wait a couple of hours, but give it at least a couple of days to a week, no matter what shop it is. And if their database is out of whack, the support likely sees no more than you. Not worth the effort to even call.

But then I know, how hard it is to be so patient, when it gets to having a brand new computer.
Reply With Quote
  #10  
Old 28.05.2019, 13:43
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 7,762
Groaned at 473 Times in 395 Posts
Thanked 13,401 Times in 5,326 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Quote:
View Post
In my experience they do indeed credit the amount against your next order. You're right that it would be nicer to be able to apply it yourself... basically they're asking you to take it on faith that they'll apply it correctly for you, and faith is understandably in short supply right now. But in my experience they really do apply it.

1x canceled an order and got store credit, no problems using it on next order; 1x they shipped me a random extra item - no relation at all to what I'd ordered - and when I asked for a label to send it back they told me to keep it. So actually I'm a stepladder up on the deal

They also have periodically great sales on Pampers of all things so I haven't minded getting store credit for returns up till now. Ask me again in a couple years...
I did try to order something else, and when it came to pay via any of the methods the full amount came up, I even took it as far as going to external payment providers (paypal, credit card etc) and it was always the full amount that came up, then I gave up
Reply With Quote
  #11  
Old 28.05.2019, 13:50
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 13,244
Groaned at 268 Times in 174 Posts
Thanked 15,618 Times in 6,630 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Quote:
View Post
I did try to order something else, and when it came to pay via any of the methods the full amount came up, I even took it as far as going to external payment providers (paypal, credit card etc) and it was always the full amount that came up, then I gave up
maybe you can order it and then when you get charged the full amount, you can complain and increase your credit balance
Reply With Quote
The following 2 users would like to thank Phil_MCR for this useful post:
  #12  
Old 28.05.2019, 13:56
MathNut's Avatar
Forum Legend
 
Join Date: Aug 2007
Location: Kt. Glarus
Posts: 4,387
Groaned at 35 Times in 33 Posts
Thanked 10,627 Times in 3,198 Posts
MathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond reputeMathNut has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Quote:
View Post
I did try to order something else, and when it came to pay via any of the methods the full amount came up, I even took it as far as going to external payment providers (paypal, credit card etc) and it was always the full amount that came up, then I gave up
Do it "per Rechnung" and they'll take it off the payment slip. Although yes, you'd think it ought to work with cc as well....
Reply With Quote
  #13  
Old 28.05.2019, 14:11
Forum Legend
 
Join Date: Mar 2009
Location: Zurich
Posts: 11,526
Groaned at 634 Times in 468 Posts
Thanked 15,405 Times in 6,044 Posts
Chuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Write a 1* review on Toppreise, they often reply directly there. https://en.toppreise.ch/index.php?p=2&h=4

And yeah, definitely try a credit card charge back if possible because a credit note for a new and unused item is 110% unacceptable.

I have never used Brack for anything significant as I was always put off by how Mickey Mouse their website looks and their prices are rarely any better than the main relible stores.. Seems I was right to avoid them.
Reply With Quote
The following 2 users would like to thank Chuff for this useful post:
  #14  
Old 28.05.2019, 14:35
StirB's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: Zurich
Posts: 3,238
Groaned at 101 Times in 91 Posts
Thanked 5,275 Times in 2,286 Posts
StirB has a reputation beyond reputeStirB has a reputation beyond reputeStirB has a reputation beyond reputeStirB has a reputation beyond reputeStirB has a reputation beyond reputeStirB has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

I'd absolutely not be accepting a credit note for what amounts to theft on their behalf. I'd want to choose where I spent my "refunded" money, and it sure as hell wouldn't be with them.

Good warning for the future - I won't use Brack unless they resolve this to your satisfaction.
Reply With Quote
This user would like to thank StirB for this useful post:
  #15  
Old 28.05.2019, 20:36
Forum Legend
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 4,580
Groaned at 101 Times in 70 Posts
Thanked 6,634 Times in 2,476 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

I was trying to find out how the law stands - so far I can only find what happens if you want to return an item e.g. shoes donít fit. That said, what I can gather is the consumer is pretty poorly protected.

In your case the additional item arrived due to an issue on their website - and not due to you intentionally buying it.

I would write a snotty letter to their registered office that you donít accept the credit note and demand your money back.

Cheers,
Nick
Reply With Quote
This user would like to thank nickatbasel for this useful post:
  #16  
Old 28.05.2019, 20:53
freeworld's Avatar
Member
 
Join Date: Nov 2010
Location: Zurich
Posts: 158
Groaned at 2 Times in 2 Posts
Thanked 37 Times in 29 Posts
freeworld has earned some respectfreeworld has earned some respect
Re: brack.ch - steer well clear!!!!

I ordered a printer from them last year and selected a delivery date, but they ignored the date. Then what is the point to have this option.
Reply With Quote
  #17  
Old 28.05.2019, 20:56
Banned
 
Join Date: Oct 2007
Location: Timbuktoo/ZŁrich
Posts: 7,751
Groaned at 1,433 Times in 771 Posts
Thanked 3,290 Times in 2,103 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: brack.ch - steer well clear!!!!

Quote:
View Post
At the beginning of the month I ordered an expensive bulky bit of kit from brack.ch, their whole ordering, registering and account overview experience is, well, crap. Their website seemed to be having issues and the order didn't go through (see where this is going?) no confirmation emails, nothing on my order list, so I gave it a few hours and checking again, still nothing, so contacted their support who confirmed nothing had been ordered.

So ordered again, next day it turned up, all well and good.

Today another one turns up????? I check my credit card and yep, they have charged me again WTF??? A quick call to them (after being hung up by them 3 times, so now I'm in a BAD mood) and they happily say, you ordered 2 (erm no) no problem we'll pick it up and give you a credit note, wait, what?? a credit note??? no you'll reverse the transaction on my card, sorry we can't do that

that leads to the same conversation with several people all saying with their system its not possible now I've owned retail business and I know 100% this is total bollocks.

And just so you know brack.ch seems to be a trading name of a company using about 6 other names if their 'helpdesk' is anything to go by.

on top of that I have to shift a 20kg huge box all the way home so it can be picked up, all because to their 'error'
Write out a letter threatening them with legal action if they dont refund your money. Don't forget to send it registered mail.
Reply With Quote
  #18  
Old 28.05.2019, 21:27
Forum Legend
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 4,580
Groaned at 101 Times in 70 Posts
Thanked 6,634 Times in 2,476 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Itís to make the website look pretty.

Quote:
View Post
I ordered a printer from them last year and selected a delivery date, but they ignored the date. Then what is the point to have this option.
Reply With Quote
  #19  
Old 28.05.2019, 21:49
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 6,964
Groaned at 240 Times in 178 Posts
Thanked 14,590 Times in 5,029 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: brack.ch - steer well clear!!!!

Write an angry post on an expat forum. That will teach them!
Reply With Quote
The following 3 users would like to thank k_and_e for this useful post:
  #20  
Old 28.05.2019, 22:28
oferet's Avatar
Member
 
Join Date: Jun 2008
Location: Basel
Posts: 177
Groaned at 3 Times in 3 Posts
Thanked 111 Times in 58 Posts
oferet is considered knowledgeableoferet is considered knowledgeableoferet is considered knowledgeable
Re: brack.ch - steer well clear!!!!

To the op,
I'm so sorry to hear that. I've ordered from them many times and was satisfied.
Nevertheless, I can imagine that I was lucky it all went smooth, so I never had to cope with their helpdesk.
I hope you sort it out with them!
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
brack.ch 20% on Sony products yacek Other/general 1 02.01.2015 22:33
Problems with purchase from enovo.ch - but all's well that ends well! yjt Complaints corner 9 14.06.2012 10:08
Steer clear of Credit Suisse Funds Karl Finance/banking/taxation 15 17.11.2011 06:53
Newbie... well, not so new to CH tea.cup Introductions 2 12.08.2009 09:02
Steer clear of Tetley "Round the clock" tea-bags Velofellow Food and drink 61 03.12.2008 19:17


All times are GMT +2. The time now is 06:58.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0