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-   -   Publibike you thieving barstewards (https://www.englishforum.ch/complaints-corner/293719-publibike-you-thieving-barstewards.html)

Guest 23.08.2019 21:10

Publibike you thieving barstewards
 
So I had a subscription to publibike, generally happy with it apart from 2 months when it was out of action but they added on two months so that was ok. A load of times I got stranded where it wouldn't unlock at an intermediate stop but they seem to have sorted that, and they would shut rental stations without advance notification, but regardless, it was generally a good experience.

Then my subscription ran out and wasn't auto-renewed (good) but neither did my access to the bikes stop working. Instead I was paying the top rate for the bikes, and being so lazy I rented a lot of bikes, luckily I noticed after 2 weeks but had almost spent a years subscription by that point.

Good customer service would have been an email, or a notification on the app, a cynic would say that they get more cash by just silently moving accounts to the top rate. Additionally they didn't even respond to an email complaining this was poor service so feck 'em.

FTB 30.08.2019 21:52

Re: Publibike you thieving barstewards
 
I‘ve spent about CHF 20 these two months on bikes that didn‘t work or me not being able to figure out how the app works:mad:

roegner 30.08.2019 21:53

Re: Publibike you thieving barstewards
 
Check out the article in 20Minuten, seems the app has a lot of problems.

Guest 19.09.2019 17:11

Re: Publibike delayed but satisfactory resolution.
 
Credit where credit is due, albeit several weeks after I emailed them, they got back to me apologizing for the delay, saying this situation should not have happened and crediting the bike use I incurred when I was paying the top rate. I'm satisfied with that.

Re comments on the app, I rarely use it, I have my swisspass registered to unlock the bikes and find that very reliable after some initial problems. Excepting the above mentioned issue the only time I got hit with unexpected charges was when I parked a bike and forgot about it for a day, 20 chuffs stupidity tax.


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