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Old 04.09.2019, 12:23
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Strange thing found in a can of tomatoes

I use tomatoes from a conserved can (Gehackte Tomaten in Tomatensaft) for a stew.



While cooking and pouring in the content, something very strange pooped up.
Initially I thought its a rat/mouse tail . Then I realized it is made (I think) from a rubber. This was a big surprise since usually these cans are sealed and go through pressure process.

This is really bad . The stew was supposed to be served to children.
Unless I noticed it, it could be very dangerous situation...


I do not know who is the manufacturer as it is manufactured for one of the big supermarkets and therefore it is under their name.


To whom I should complaint in such case? to the supermarket?


Any special points to be mentioned?
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Old 04.09.2019, 12:51
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Re: Strange thing found in a can of tomatoes

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I use tomatoes from a conserved can (Gehackte Tomaten in Tomatensaft) for a stew.



While cooking and pouring in the content, something very strange pooped up.
Initially I thought its a rat/mouse tail . Then I realized it is made (I think) from a rubber. This was a big surprise since usually these cans are sealed and go through pressure process.

This is really bad . The stew was supposed to be served to children.
Unless I noticed it, it could be very dangerous situation...


I do not know who is the manufacturer as it is manufactured for one of the big supermarkets and therefore it is under their name.


To whom I should complaint in such case? to the supermarket?


Any special points to be mentioned?
Take the receipt and make formal complain to the supermarket.
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Old 04.09.2019, 13:05
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Re: Strange thing found in a can of tomatoes

I agree with Greenhill.

If I recognise the can properly it is coop Quality & prix, these are produced in Italy and imported by Coop.

And important: Give them also the can, this tells them the moment of production which is very important.
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Old 04.09.2019, 14:00
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Re: Strange thing found in a can of tomatoes

Totally irrelevant who made it, who sold it is 100% responsible
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Old 04.09.2019, 14:29
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Re: Strange thing found in a can of tomatoes

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Totally irrelevant who made it, who sold it is 100% responsible
I disagree. As Edwin said, manufacturer info is crucial.
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Old 04.09.2019, 14:47
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Re: Strange thing found in a can of tomatoes

Ufff! When I saw the word "rubber" I automatically thought "condom."
Now that realy would have grossed me out.
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Old 04.09.2019, 14:57
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Re: Strange thing found in a can of tomatoes

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I disagree. As Edwin said, manufacturer info is crucial.
Rubbish, you have no legal contract with the manufacturer, only with the retailer, in this case, the Coop.

Do you really know who the manufacturer is, did they sell in bulk to rhf Coop and then the Coop subcontracted packaging......the list can get long.

The Coop is responsible for what they sell, they then go after the manufacturer.
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Old 04.09.2019, 15:01
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Re: Strange thing found in a can of tomatoes

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Rubbish, you have no legal contract with the manufacturer, only with the retailer, in this case, the Coop.

Do you really know who the manufacturer is, did they sell in bulk to rhf Coop and then the Coop subcontracted packaging......the list can get long.

The Coop is responsible for what they sell, they then go after the manufacturer.
I think that's why there was the suggestion to take the packaging (in this case the tin) back to the shop. It looks like a bit of rubber from part of the processing machinery so other bits could have dropped into neighbouring tins in the batch so the packaging will show the batch number and they can take it from there.
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Old 04.09.2019, 15:02
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Re: Strange thing found in a can of tomatoes

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Rubbish, you have no legal contract with the manufacturer, only with the retailer, in this case, the Coop.
I'm not sure this concept exists here. It certainly doesn't with electrical goods.
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Old 04.09.2019, 15:10
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Re: Strange thing found in a can of tomatoes

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I disagree. As Edwin said, manufacturer info is crucial.
Yes it is, but not when it concernes handling the case for Alinelo.

Producers love to get proper feedback on these things to be able to properly determine what went wrong and when it went wrong to be able to attempt to avoid the same thing happening in future. For OP all of that makes no diff, he/she will get a new can and a sorry or perhaps even better from the store.
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Old 04.09.2019, 15:16
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Re: Strange thing found in a can of tomatoes

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Take the receipt and make formal complain to the supermarket.
I totally agree with this answer.

Worked in the food manufacturing industry in the UK for 15yrs supplying the various inhouse brands and a multitude of supermarket own brands. I complaint to the supermarket concerned forces them to raise the issue with their manufacturer/supplier which often results in a recall and the manufacturer losing their contract.

Weirdest one we ever had to deal with was a M&S customer who found a diamond in a packet of crumpets. It cost the girl concerned £600 to replace the diamond.
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Old 04.09.2019, 15:39
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Re: Strange thing found in a can of tomatoes

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I totally agree with this answer.

Worked in the food manufacturing industry in the UK for 15yrs supplying the various inhouse brands and a multitude of supermarket own brands. I complaint to the supermarket concerned forces them to raise the issue with their manufacturer/supplier which often results in a recall and the manufacturer losing their contract.
This isn't the UK.
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Old 04.09.2019, 16:02
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Re: Strange thing found in a can of tomatoes

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I disagree. As Edwin said, manufacturer info is crucial.
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Rubbish, you have no legal contract with the manufacturer, only with the retailer, in this case, the Coop.

Do you really know who the manufacturer is, did they sell in bulk to rhf Coop and then the Coop subcontracted packaging......the list can get long.

The Coop is responsible for what they sell, they then go after the manufacturer.
Yep. Which is why the info on the tin is crucial. But cheers for the groan. You indeed are the winningist today.

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I think that's why there was the suggestion to take the packaging (in this case the tin) back to the shop. It looks like a bit of rubber from part of the processing machinery so other bits could have dropped into neighbouring tins in the batch so the packaging will show the batch number and they can take it from there.
Yep. The manufacturer will take this seriously and trace the batch.

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Yes it is, but not when it concernes handling the case for Alinelo.

Producers love to get proper feedback on these things to be able to properly determine what went wrong and when it went wrong to be able to attempt to avoid the same thing happening in future. For OP all of that makes no diff, he/she will get a new can and a sorry or perhaps even better from the store.
Yep. All of this.

Which is why I agreed that the manufacturer info is crucial. But thanks for all the corrections chaps. I clearly don't have a scooby.
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Old 04.09.2019, 16:02
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Re: Strange thing found in a can of tomatoes

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This isn't the UK.
Same rules apply. The customer's contract is with the supermarket they gave their money to. The supermarket's contract is with the manufacturer. The supermarket's reputation is at stake here, so they have a right to know and they take that seriously.
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Old 04.09.2019, 16:39
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Re: Strange thing found in a can of tomatoes

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Same rules apply. The customer's contract is with the supermarket they gave their money to. The supermarket's contract is with the manufacturer. The supermarket's reputation is at stake here, so they have a right to know and they take that seriously.
That's what I keep telling people here but they insist it's not that way.
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Old 04.09.2019, 16:46
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Re: Strange thing found in a can of tomatoes

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Same rules apply. The customer's contract is with the supermarket they gave their money to. The supermarket's contract is with the manufacturer. The supermarket's reputation is at stake here, so they have a right to know and they take that seriously.
The supermarkets normally cough up a refund or replacement. I've take back one or two things over the years and both Migros and Coop have always willingly apologised and made good.

Once it was a box of eggs with one of them cracked and they replaced all 6 without question even though I could easily have just bumped one on the way back to the car.

To the OP, just take the tin and the rubber bit back to the supermarket and ask them for a refund or replacement.
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Old 04.09.2019, 22:14
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Re: Strange thing found in a can of tomatoes

Especially if the bit of rubber goes the wrong way.

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The supermarkets normally cough up a.. replacement. .
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Old 04.09.2019, 22:36
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Re: Strange thing found in a can of tomatoes

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The supermarkets normally cough up a refund or replacement. I've take back one or two things over the years and both Migros and Coop have always willingly apologised and made good.

Once it was a box of eggs with one of them cracked and they replaced all 6 without question even though I could easily have just bumped one on the way back to the car.

To the OP, just take the tin and the rubber bit back to the supermarket and ask them for a refund or replacement.

I had few similar experiences like Sandgrounder. Indeed, it was always "no questions policy" and the product was replaced.
However, it is usually the case if the product was expired, rotten vegetables or things in this level. It was never something like this one!


I bought it online and already wrote to them, adding the photos.
So far no reply, so Ill go to the nearest supermarket and provide them the tin and its content... maybe Ill add all the other 5 tins from the same pack which are not opened yet (it is a 6 pack).

Last edited by Alinelo; 04.09.2019 at 22:38. Reason: typo
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Old 04.09.2019, 22:40
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Re: Strange thing found in a can of tomatoes

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Especially if the bit of rubber goes the wrong way.

I wonder what would happen if such incident would occur elsewhere, lets say US...
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Old 05.09.2019, 01:37
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Re: Strange thing found in a can of tomatoes

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Totally irrelevant who made it, who sold it is 100% responsible
You're missing the point, which is very unusual.

It may be be irrelevant to the consumer in this case, who the manufacturer might be, but it's very relevant for the supermarket. They need to inform them, and investigate, and they can't do that without the packaging.
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