Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 09.11.2019, 17:51
Junior Member
 
Join Date: Aug 2019
Location: Zurich
Posts: 44
Groaned at 1 Time in 1 Post
Thanked 25 Times in 6 Posts
catherinesarah is considered knowledgeablecatherinesarah is considered knowledgeablecatherinesarah is considered knowledgeable
First experience of seeing a Doctor in Zurich

So I recently carried out health insurance with option of having a free doctor, paying a fair chunk out of wages for this ... so I went to visit the Doctor after work on Friday for the first time and the doctor was clearly not fit for work. He clearly appeared to be suffering from some sort of ongoing physical condition and barely made it to the top of the stairs. Once in the room, I was not asked any questions regarding my symptoms. At one point there was a few minutes of silence where I thought he was asleep .... The whole experience was weird with no solution to the problem and top top it off I then had to pay 70 CHF at the reception for the experience!! I can't say I'm impressed with the service, I know things are different here but I did expect a bit more of a service then this... Is this normal?!!! I was left feeling very frustrated and just all about the money....
Reply With Quote
This user would like to thank catherinesarah for this useful post:
  #2  
Old 09.11.2019, 18:16
Senior Member
 
Join Date: Mar 2010
Location: Japan
Posts: 298
Groaned at 24 Times in 5 Posts
Thanked 461 Times in 195 Posts
Plau Deri has earned the respect of manyPlau Deri has earned the respect of manyPlau Deri has earned the respect of many
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
Is this normal?!!!
Yes! Like everywhere and in every trade, there are good professionals and bad ones.

Just choose someone else next time.

All the best!
Reply With Quote
  #3  
Old 09.11.2019, 18:41
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 28,554
Groaned at 1,933 Times in 1,464 Posts
Thanked 33,732 Times in 16,094 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
So I recently carried out health insurance with option of having a free doctor, paying a fair chunk out of wages for this
Doctors are not free.

Tom
Reply With Quote
This user would like to thank st2lemans for this useful post:
  #4  
Old 09.11.2019, 18:41
Forum Legend
 
Join Date: Nov 2015
Location: Küsnacht, Switzerland
Posts: 3,630
Groaned at 92 Times in 86 Posts
Thanked 9,954 Times in 4,476 Posts
Blueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
... so I went to visit the Doctor after work on Friday for the first time and the doctor was clearly not fit for work. He clearly appeared to be suffering from some sort of ongoing physical condition and barely made it to the top of the stairs. Once in the room, I was not asked any questions regarding my symptoms.
If this was at a walk-in clinic, I think I've seen the same doctor. Have you not chosen your own GP?
Reply With Quote
  #5  
Old 09.11.2019, 18:45
Junior Member
 
Join Date: Aug 2019
Location: Zurich
Posts: 44
Groaned at 1 Time in 1 Post
Thanked 25 Times in 6 Posts
catherinesarah is considered knowledgeablecatherinesarah is considered knowledgeablecatherinesarah is considered knowledgeable
Re: First experience of seeing a Doctor in Zurich

Yes - it was the walk in clinic at the station. Just such a weird experience... I was expecting to pay, but even so I was at least expecting a few questions to be asked ie... what are you symptoms? How long have you had it etc... just basic questions surely in order to dianose a symptom?!! They are being paid enough!!
Reply With Quote
This user groans at catherinesarah for this post:
  #6  
Old 09.11.2019, 19:09
Forum Legend
 
Join Date: Nov 2015
Location: Küsnacht, Switzerland
Posts: 3,630
Groaned at 92 Times in 86 Posts
Thanked 9,954 Times in 4,476 Posts
Blueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Yup, it's the same doctor I saw. The questions are often asked by the reception staff so that the doctor already has the information. I found him to be a sweet, thoughful man, but I do understand that if you've never met a doctor with a disability before, the experience may be outside of your expectations. I have so it doesn't phase me. He did examine me and gave me a couple of options for referal, but everything was down to my choice.

You will be better off finding a family doctor who you can build a relationship with rather than using walk-in centres. My experience of doctors here is that, because it's an insurance based system, your options are wide open, so their advice is also wide open and you have to choose. I find that disconcerting but you get used to it, and in hospital, it's totally different again and feels more familiar. Coming from the NHS system, I found it quite a mental shift to have so much choice in my treatment and hardly any waiting lists or delays.

My first GP appointment was an hour long, which would be highly unusual in the UK where we tend to have 15mins tops. She did my smear, but sent me to a haematology clinic near Stadelhofen to have my blood taken because I have deep set veins. I'd found a minor breast lump, which my doctor checked and sent me to the Brust Zentrum in Seefeld to have a mammogram and ultrasound scan. Your insurance covers that full well woman check every 2yrs, but as I have a direct family history of cervical cancer, I have it every year but pay for the additional one.
Reply With Quote
The following 5 users would like to thank Blueangel for this useful post:
  #7  
Old 09.11.2019, 19:18
Junior Member
 
Join Date: Aug 2019
Location: Zurich
Posts: 44
Groaned at 1 Time in 1 Post
Thanked 25 Times in 6 Posts
catherinesarah is considered knowledgeablecatherinesarah is considered knowledgeablecatherinesarah is considered knowledgeable
Re: First experience of seeing a Doctor in Zurich

Thank you for the advice, I think being the first time I just didn't really know what to expect, the doctor was pleasant by all means. I might look into a family doctor of some sort rather than a walk in next time...!!
Reply With Quote
  #8  
Old 09.11.2019, 19:27
Guest
 
Posts: n/a
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
Doctors are not free.

Tom
She means free choice, I think. Are you being a clown?
Reply With Quote
The following 3 users would like to thank for this useful post:
  #9  
Old 09.11.2019, 19:31
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: CH
Posts: 10,881
Groaned at 2,035 Times in 1,122 Posts
Thanked 5,114 Times in 3,227 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
So I recently carried out health insurance with option of having a free doctor, paying a fair chunk out of wages for this ... so I went to visit the Doctor after work on Friday for the first time and the doctor was clearly not fit for work. He clearly appeared to be suffering from some sort of ongoing physical condition and barely made it to the top of the stairs. Once in the room, I was not asked any questions regarding my symptoms. At one point there was a few minutes of silence where I thought he was asleep .... The whole experience was weird with no solution to the problem and top top it off I then had to pay 70 CHF at the reception for the experience!! I can't say I'm impressed with the service, I know things are different here but I did expect a bit more of a service then this... Is this normal?!!! I was left feeling very frustrated and just all about the money....
Simply find another doctor in the area you are living. Why did you have to pay cash?
Reply With Quote
  #10  
Old 09.11.2019, 20:10
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 4,004
Groaned at 156 Times in 135 Posts
Thanked 6,239 Times in 2,863 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
Thank you for the advice, I think being the first time I just didn't really know what to expect, the doctor was pleasant by all means. I might look into a family doctor of some sort rather than a walk in next time...!!
Do it now, because it really is not the easy to get registered with the doctor of your choice.
Reply With Quote
This user would like to thank Jim2007 for this useful post:
  #11  
Old 09.11.2019, 20:45
John_H's Avatar
Forum Legend
 
Join Date: May 2013
Location: Up above Nyon
Posts: 3,570
Groaned at 99 Times in 61 Posts
Thanked 4,553 Times in 1,800 Posts
John_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

If you have that model of insurance then take the mindset of thinking that the doctor is your service provider, they work for you, shop around, ask questions, ask friends, don't just run with it if you don't like them.

We went through a couple of GPs and paediatricians before settling with who we like.
Reply With Quote
The following 5 users would like to thank John_H for this useful post:
  #12  
Old 09.11.2019, 21:23
Forum Legend
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 4,806
Groaned at 107 Times in 75 Posts
Thanked 7,125 Times in 2,636 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Especially the ones in jail

Quote:
View Post
Doctors are not free.

Tom
Reply With Quote
  #13  
Old 09.11.2019, 22:46
Forum Legend
 
Join Date: Nov 2015
Location: Küsnacht, Switzerland
Posts: 3,630
Groaned at 92 Times in 86 Posts
Thanked 9,954 Times in 4,476 Posts
Blueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
Thank you for the advice, I think being the first time I just didn't really know what to expect, the doctor was pleasant by all means. I might look into a family doctor of some sort rather than a walk in next time...!!
Definitely. It's best to be registered with a family doctor to become part of the recall system for all those regular checks that you might be tempted to put off.
Reply With Quote
  #14  
Old 09.11.2019, 23:13
Forum Legend
 
Join Date: Mar 2008
Location: ZH
Posts: 6,760
Groaned at 60 Times in 49 Posts
Thanked 9,662 Times in 3,977 Posts
doropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Since you have free choice of doctors (very good insurance option) and are expected to be self-determining and participatory, it is worth putting in the effort necessary to find a G.P. (family doctor, Hausarzt) and build that relationship. Ditto that with a pharmacy, gynaecologist, any other practitioner whom you might need to see on an ongoing basis.

Keep your own records, too, so you know whom you saw, when, and why.

Ask each doctor to send a copy of the report to your G.P. and ALSO to you.

You can save time, trouble and money if you insist that you're given your lab results, too, so you can take them along with you to any next doctor you may need to see.
Reply With Quote
The following 2 users would like to thank doropfiz for this useful post:
  #15  
Old 10.11.2019, 08:08
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 12,123
Groaned at 189 Times in 166 Posts
Thanked 17,445 Times in 7,103 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

I recently went from having a gp who was in practice by himself (with support staff), to a practice with multiple doctors. I find the latter is better since, although I have my doctor within the practice, if I need an appointment quickly, I can get one, possibly with one of the others, quite quickly. Multi-doctor practices usually have better facilities as well, since they share the costs. You're also more likely to be able to get on their list.

Depending on you age, I'd recommend getting a doctor younger than you. You don't want to build a relationship with them and then have them retire on you.
__________________
Down with racism. Long live miscegenation!
Reply With Quote
The following 4 users would like to thank NotAllThere for this useful post:
  #16  
Old 10.11.2019, 11:36
Forum Veteran
 
Join Date: Jan 2010
Location: Zurich
Posts: 745
Groaned at 110 Times in 55 Posts
Thanked 771 Times in 376 Posts
DerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

I saw the same doctor at the same clinic once. I was a bit taken a back seeing his condition but once I had the consultation I found him to be very competent. I really appreciated his careful interpretation of my lung x-ray even though my blood showed no sign of infection.

..and the treatment worked.
Reply With Quote
The following 3 users would like to thank DerDieDas for this useful post:
  #17  
Old 10.11.2019, 12:25
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 28,554
Groaned at 1,933 Times in 1,464 Posts
Thanked 33,732 Times in 16,094 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
I'd recommend getting a doctor younger than you. You don't want to build a relationship with them and then have them retire on you.
Well, that works if you are older, but there weren't any younger than me when I got my current doctor, who is ten years older than me.

Fortunately, there is one who moved into our building some years ago, and she is 5 years younger than me, so is my backup (and 200m closer than my GP).

Tom
Reply With Quote
  #18  
Old 10.11.2019, 12:48
Forum Legend
 
Join Date: Aug 2015
Location: Zurich
Posts: 4,746
Groaned at 236 Times in 139 Posts
Thanked 5,311 Times in 2,430 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
So I recently carried out health insurance with option of having a free doctor, paying a fair chunk out of wages for this ... so I went to visit the Doctor after work on Friday for the first time and the doctor was clearly not fit for work. He clearly appeared to be suffering from some sort of ongoing physical condition and barely made it to the top of the stairs. Once in the room, I was not asked any questions regarding my symptoms. At one point there was a few minutes of silence where I thought he was asleep .... The whole experience was weird with no solution to the problem and top top it off I then had to pay 70 CHF at the reception for the experience!! I can't say I'm impressed with the service, I know things are different here but I did expect a bit more of a service then this... Is this normal?!!! I was left feeling very frustrated and just all about the money....
So, if I have understood you correctly, you have a valid Swiss health insurance. Then presented your Krankenkasse card to the reception on attending the clinic. You filled-out the forms, and ticked the box which says something like “please send the bills directly to my Krankenkasse”, so they can directly reimburse you, and send me the surplus not covered by my insurance.

This is the usual scenario. Have also been to the excellent walk-in clinic at Zurich Main Station when desperate at weekends sometimes, and my local GP is not open until Monday 8:00.

That you have to pay cash while being covered by Swiss Krankenkasse insurance is not normal.

Nor is the service you received. You should write a complaint to the clinic, detailing this experience.

Secondly, you should find yourself a good general practitioner in your area. If you PM me I’ll send you mine. The walk-in clinics here are usually only used by people traveling through Switzerland, who don’t have their own GP for some reason, or if you require immediate medical help which doesn’t warrant going to the Emergency Room at e.g. the Uni Spital, Zurich.

In any case, they bill the same rates to your health insurance. And if you are living in Switzerland you will be covered under the mandatory health insurance.

So you should definitely not feel frustrated, and make a complaint to the clinic that treated you.
Reply With Quote
  #19  
Old 10.11.2019, 13:22
Forum Legend
 
Join Date: Aug 2015
Location: Zurich
Posts: 4,746
Groaned at 236 Times in 139 Posts
Thanked 5,311 Times in 2,430 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
Since you have free choice of doctors (very good insurance option) and are expected to be self-determining and participatory, it is worth putting in the effort necessary to find a G.P. (family doctor, Hausarzt) and build that relationship. Ditto that with a pharmacy, gynaecologist, any other practitioner whom you might need to see on an ongoing basis.

Keep your own records, too, so you know whom you saw, when, and why.

Ask each doctor to send a copy of the report to your G.P. and ALSO to you.

You can save time, trouble and money if you insist that you're given your lab results, too, so you can take them along with you to any next doctor you may need to see.
My GP practice is so wired-in, that they receive the results of MRIs, results of visits to referred specialists etc. immediately. I have never had to wait more than 5 minutes for an appointment, and that’s probably because I usually arrive about 15 mins early so that the practice assistants can take any relevant blood or urine samples before my consultation.

I ask any specialist that I have for my medical “findings”, and I get it without any argument. It’s just normal that you want to take care of your own health.

The OP should complain if she feels that she wasn’t treated adequately.

It can be very hard to find a good GP in Zurich, because it’s not an attractive career choice within medicine. But that’s another discussion, also well documented.

I have provided the OP with a referral within Zurich, and hope that it helps.
It’s hard enough starting a new life here in Paradise, without having some good tipps
Reply With Quote
This user would like to thank ZuriRollt for this useful post:
  #20  
Old 10.11.2019, 13:37
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 28,554
Groaned at 1,933 Times in 1,464 Posts
Thanked 33,732 Times in 16,094 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: First experience of seeing a Doctor in Zurich

Quote:
View Post
So, if I have understood you correctly, you have a valid Swiss health insurance. Then presented your Krankenkasse card to the reception on attending the clinic. You filled-out the forms, and ticked the box which says something like “please send the bills directly to my Krankenkasse”, so they can directly reimburse you, and send me the surplus not covered by my insurance.

This is the usual scenario.
For most of my time here, this was NOT the usual scenario, usual was you paid the bills and KK reimbursed you once you were over the franchise (i.e. almost never)

Tom
Reply With Quote
This user would like to thank st2lemans for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Does your insurance determines the experience of the doctor you get? Early Often Family matters/health 25 05.09.2017 10:40
First contact: memories of your first months in Switzerland Guest Daily life 175 03.05.2017 18:59
Going deaf in one ear - Hearing Centre or Doctor first? jbrady Family matters/health 8 20.11.2013 10:57
First Party experience in CH sk83_za Daily life 46 02.10.2012 00:30
Road Rage, just had my first swiss experience of it :) bigblue2 Complaints corner 53 14.09.2011 08:52


All times are GMT +2. The time now is 08:29.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0