Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 18.12.2019, 13:34
chipmaker's Avatar
Member
 
Join Date: May 2007
Location: Brugg AG
Posts: 207
Groaned at 0 Times in 0 Posts
Thanked 30 Times in 22 Posts
chipmaker has no particular reputation at present
Swiss Post - Damaged Parcel

Just another timely rant as most are probably receiving their packages after shopping online. I bought some bottles of cologne from a dealer in Ricardo.ch. I was supposed to receive the package on November 25th but never received it. Suspiciously, on the same day, the area around the front door of my flat (I live on ground floor) smelled, REALLY smelled of cologne. In fact, up to now you can still pick up the scent.

Anyway, I checked Post.ch online tracking and saw that indeed it was never delivered; in addition the status shows "Handling of Damaged Item - Mägenwil Distributionsbasis". The following day, I messaged Post.ch on Facebook regarding the issue, and also called up their hotline to open an investigation.

Three and a half weeks later, I am informed over Facebook messaging that "Regrettably, your parcel was been lost after the information, that it was been damaged." I don't really know how to interpret that other than I won't be getting my bottles, and I won't have an idea if all of them were broken. Just seems frustrating that I don't have an idea if someone from Post took the remaining good bottles and declared the package as missing...

Post said they will contact me by email to discuss how I can be compensated. I guess I'm supposed to feel relieved by that... Oh well...
Reply With Quote
  #2  
Old 18.12.2019, 14:02
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 3,771
Groaned at 130 Times in 113 Posts
Thanked 5,686 Times in 2,667 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Swiss Post - Damaged Parcel

I was not aware that the Post was responsible for your vendor’s inability to pack a fragile item and send it through the post... oh wait a minute, they are not!

Your rant is not timely, it’s.... Go complain to the vendor.
Reply With Quote
This user would like to thank Jim2007 for this useful post:
  #3  
Old 18.12.2019, 14:45
Junior Member
 
Join Date: Nov 2017
Location: St Gallen
Posts: 43
Groaned at 0 Times in 0 Posts
Thanked 21 Times in 14 Posts
HomesickAlready has made some interesting contributions
Re: Swiss Post - Damaged Parcel

Quote:
View Post
I was not aware that the Post was responsible for your vendor’s inability to pack a fragile item and send it through the post... oh wait a minute, they are not!

Your rant is not timely, it’s.... Go complain to the vendor.
Could go either way, couldn't it? Thing is OP will never know, as they didn't even leave it at the address. Without the evidence, no conclusion can be made about how adequately the items were packaged.
Reply With Quote
  #4  
Old 18.12.2019, 16:34
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 3,771
Groaned at 130 Times in 113 Posts
Thanked 5,686 Times in 2,667 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Swiss Post - Damaged Parcel

Quote:
View Post
Could go either way, couldn't it? Thing is OP will never know, as they didn't even leave it at the address. Without the evidence, no conclusion can be made about how adequately the items were packaged.
You bought something on the basis that the seller deliver it to you. If it does not arrive then it is the sellers problem. Your contract is will the seller, not the shipper he chooses to contract to deliver it to you.
Reply With Quote
  #5  
Old 18.12.2019, 16:47
chipmaker's Avatar
Member
 
Join Date: May 2007
Location: Brugg AG
Posts: 207
Groaned at 0 Times in 0 Posts
Thanked 30 Times in 22 Posts
chipmaker has no particular reputation at present
Re: Swiss Post - Damaged Parcel

Quote:
View Post
You bought something on the basis that the seller deliver it to you. If it does not arrive then it is the sellers problem. Your contract is will the seller, not the shipper he chooses to contract to deliver it to you.
Oh it did arrive. I can still smell it just outside my door after several weeks. Agreed that it's the seller's problem, but then what can he do? He already received payment, and he can also check in Post tracking about the damaged shipment that Post is now saying that is missing somewhere in Mägenwil Warehouse.

Nah. Somebody from Post just wanted to smell gorgeous for their Christmas party. And who wouldn't, it was an Acqua di Parma.
Reply With Quote
  #6  
Old 18.12.2019, 16:59
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Currently not in Switzerland
Posts: 1,147
Groaned at 11 Times in 11 Posts
Thanked 756 Times in 422 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Swiss Post - Damaged Parcel

Quote:
View Post
Oh it did arrive. I can still smell it just outside my door after several weeks. Agreed that it's the seller's problem, but then what can he do? He already received payment, and he can also check in Post tracking about the damaged shipment that Post is now saying that is missing somewhere in Mägenwil Warehouse.

Nah. Somebody from Post just wanted to smell gorgeous for their Christmas party. And who wouldn't, it was an Acqua di Parma.
This is the seller's issue, not your. He needs to either get you the products he sold you or refund your moneym then he needs to take it up with the Post and sort out with the post as he has a contract with them about delivering your package - you don't.
Reply With Quote
The following 2 users would like to thank kri for this useful post:
This user groans at kri for this post:
  #7  
Old 18.12.2019, 17:33
Axa's Avatar
Axa Axa is offline
Member
 
Join Date: Oct 2019
Location: Suhr, Aargau
Posts: 234
Groaned at 2 Times in 2 Posts
Thanked 253 Times in 137 Posts
Axa is considered knowledgeableAxa is considered knowledgeableAxa is considered knowledgeable
Re: Swiss Post - Damaged Parcel

It seems your case is no that uncommon: 1/1000 of parcels sent by Die Post/La Poste are lost https://www.tdg.ch/suisse/colis-perd...story/23618624

Careful with saying to anyone (ricardo, die post or the seller) that the package might have arrived. That will only make harder to put the seller in charge of the problem, because as Jim said, it's his problem.

As long as the postman did not register in their system the package as delivered, it was not delivered. So far, the seller has failed to deliver and it's the least bad outcome for a missing parcel.

It's better to pretend that the perfumed front door never happened and you know nothing beyond your payment. If the seller refuses to take responsibility, you may request a compensation from ricardo.ch https://help.ricardo.ch/hc/fr/articl...r-ne-livre-pas
Reply With Quote
  #8  
Old 18.12.2019, 17:37
Senior Member
 
Join Date: Jul 2014
Location: VD
Posts: 312
Groaned at 48 Times in 31 Posts
Thanked 267 Times in 126 Posts
bugger has annoyed a few people around herebugger has annoyed a few people around herebugger has annoyed a few people around here
Re: Swiss Post - Damaged Parcel

Except don't expect any help from ricardo.
Reply With Quote
  #9  
Old 18.12.2019, 17:42
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 3,771
Groaned at 130 Times in 113 Posts
Thanked 5,686 Times in 2,667 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Swiss Post - Damaged Parcel

Quote:
View Post
Oh it did arrive.
It does not arrive until it is handed over to you and if tracked you acknowledge it.
Reply With Quote
  #10  
Old 18.12.2019, 17:48
chipmaker's Avatar
Member
 
Join Date: May 2007
Location: Brugg AG
Posts: 207
Groaned at 0 Times in 0 Posts
Thanked 30 Times in 22 Posts
chipmaker has no particular reputation at present
Quote:
View Post
This is the seller's issue, not your. He needs to either get you the products he sold you or refund your moneym then he needs to take it up with the Post and sort out with the post as he has a contract with them about delivering your package - you don't.
Yeah, true. Just that I'm also a couple of hundred out of pocket so can't help but also feel hooked in this. On hindsight, buying through escrow from Ricardo makes sense.

Quote:
View Post
Except don't expect any help from ricardo.
hence, the rant

Quote:
View Post
It seems your case is no that uncommon: 1/1000 of parcels sent by Die Post/La Poste are lost https://www.tdg.ch/suisse/colis-perd...story/23618624

Careful with saying to anyone (ricardo, die post or the seller) that the package might have arrived. That will only make harder to put the seller in charge of the problem, because as Jim said, it's his problem.

As long as the postman did not register in their system the package as delivered, it was not delivered. So far, the seller has failed to deliver and it's the least bad outcome for a missing parcel.

It's better to pretend that the perfumed front door never happened and you know nothing beyond your payment. If the seller refuses to take responsibility, you may request a compensation from ricardo.ch https://help.ricardo.ch/hc/fr/articl...r-ne-livre-pas
Thanks, I will try this approach. To be honest, I haven't checked how I can raise it up with the seller/Ricardo. Will do so now.

Quote:
View Post
Thanks, I will try this approach. To be honest, I haven't checked how I can raise it up with the seller/Ricardo. Will do so now.
Just checked Ricardo... this is going to be fun.

Vom Käuferschutz ausgeschlossen
Schäden, die durch Verlust oder Beschädigung eines Paketes oder Briefes entstehen. Diese sind direkt dem entsprechenden Transportunternehmen zu melden.
Angebote, welche von den Erwartungen abweichen oder nicht der Beschreibung entsprechen.
Weitere Fälle findest du in den Käuferschutzbestimmungen.

I have a feeling I will be pingponged between the seller and Post.

Last edited by roegner; 18.12.2019 at 21:40. Reason: Merging consecutive posts
Reply With Quote
  #11  
Old 19.12.2019, 17:57
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 7,200
Groaned at 265 Times in 227 Posts
Thanked 9,315 Times in 4,909 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Swiss Post - Damaged Parcel

Quote:
View Post
This is the seller's issue, not your. He needs to either get you the products he sold you or refund your moneym then he needs to take it up with the Post and sort out with the post as he has a contract with them about delivering your package - you don't.
Nope. Around here, unless the contract or Ricardo's T&C says anything to the contrary, the seller has fulfilled his part by sending the items (ignoring the issue of appropirate packing for fragile items).

IIRC every package is insured by The Post for up to 500 CHF (requires confirmation !). As things stand, if I were OP I'd take the position that The Post fu.cked up (they already confirmed that much by saying it got lost), and that the seller used appropriate packing so they can't reduce the payout. Because it got lost they can't prove the package was broken so this claim is void. Take the money and have the seller send the same again, this time with appropriate packing (and perhaps registered).

If the 500 don't cover the damage I'd contact the seller and try splitting the difference fifty/fifty. Legally the seller has fulfilled his part but in fairness he should have used packing that prevents breaking the fragile flasks. While OP may take the position that the seller shold cover the full excess cost, the hassle would probably not be worth the potential return - it seems better to have a nice xmas than drag the issue into next year for a few chuffs.
Reply With Quote
This user would like to thank Urs Max for this useful post:
  #12  
Old 19.12.2019, 18:15
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Timbuktoo
Posts: 9,540
Groaned at 1,848 Times in 1,001 Posts
Thanked 4,365 Times in 2,780 Posts
omtatsat is considered unworthyomtatsat is considered unworthyomtatsat is considered unworthyomtatsat is considered unworthy
Re: Swiss Post - Damaged Parcel

Quote:
View Post
Just another timely rant as most are probably receiving their packages after shopping online. I bought some bottles of cologne from a dealer in Ricardo.ch. I was supposed to receive the package on November 25th but never received it. Suspiciously, on the same day, the area around the front door of my flat (I live on ground floor) smelled, REALLY smelled of cologne. In fact, up to now you can still pick up the scent.

Anyway, I checked Post.ch online tracking and saw that indeed it was never delivered; in addition the status shows "Handling of Damaged Item - Mägenwil Distributionsbasis". The following day, I messaged Post.ch on Facebook regarding the issue, and also called up their hotline to open an investigation.

Three and a half weeks later, I am informed over Facebook messaging that "Regrettably, your parcel was been lost after the information, that it was been damaged." I don't really know how to interpret that other than I won't be getting my bottles, and I won't have an idea if all of them were broken. Just seems frustrating that I don't have an idea if someone from Post took the remaining good bottles and declared the package as missing...

Post said they will contact me by email to discuss how I can be compensated. I guess I'm supposed to feel relieved by that... Oh well...
Why complain. Your letter box smells so goood now!
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Parcel Trouble Swiss Post blackbird Complaints corner 64 15.03.2019 16:09
Did Swiss Post cut parcel delivery prices? marton Daily life 7 05.12.2018 08:43
Swiss Post parcel delivery QuickJim Other/general 15 22.03.2017 10:07
Why would the Post Office charge me for a parcel? smoky Other/general 37 23.04.2014 20:13
Want to post a big parcel, post Office says it is too big Sutter Other/general 46 10.12.2010 12:00


All times are GMT +2. The time now is 23:29.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0