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Old 18.12.2019, 13:34
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Swiss Post - Damaged Parcel

Just another timely rant as most are probably receiving their packages after shopping online. I bought some bottles of cologne from a dealer in Ricardo.ch. I was supposed to receive the package on November 25th but never received it. Suspiciously, on the same day, the area around the front door of my flat (I live on ground floor) smelled, REALLY smelled of cologne. In fact, up to now you can still pick up the scent.

Anyway, I checked Post.ch online tracking and saw that indeed it was never delivered; in addition the status shows "Handling of Damaged Item - Mägenwil Distributionsbasis". The following day, I messaged Post.ch on Facebook regarding the issue, and also called up their hotline to open an investigation.

Three and a half weeks later, I am informed over Facebook messaging that "Regrettably, your parcel was been lost after the information, that it was been damaged." I don't really know how to interpret that other than I won't be getting my bottles, and I won't have an idea if all of them were broken. Just seems frustrating that I don't have an idea if someone from Post took the remaining good bottles and declared the package as missing...

Post said they will contact me by email to discuss how I can be compensated. I guess I'm supposed to feel relieved by that... Oh well...
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Old 18.12.2019, 14:02
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Re: Swiss Post - Damaged Parcel

I was not aware that the Post was responsible for your vendor’s inability to pack a fragile item and send it through the post... oh wait a minute, they are not!

Your rant is not timely, it’s.... Go complain to the vendor.
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Old 18.12.2019, 14:45
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Re: Swiss Post - Damaged Parcel

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I was not aware that the Post was responsible for your vendor’s inability to pack a fragile item and send it through the post... oh wait a minute, they are not!

Your rant is not timely, it’s.... Go complain to the vendor.
Could go either way, couldn't it? Thing is OP will never know, as they didn't even leave it at the address. Without the evidence, no conclusion can be made about how adequately the items were packaged.
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Old 18.12.2019, 16:34
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Re: Swiss Post - Damaged Parcel

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Could go either way, couldn't it? Thing is OP will never know, as they didn't even leave it at the address. Without the evidence, no conclusion can be made about how adequately the items were packaged.
You bought something on the basis that the seller deliver it to you. If it does not arrive then it is the sellers problem. Your contract is will the seller, not the shipper he chooses to contract to deliver it to you.
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Old 18.12.2019, 16:47
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Re: Swiss Post - Damaged Parcel

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You bought something on the basis that the seller deliver it to you. If it does not arrive then it is the sellers problem. Your contract is will the seller, not the shipper he chooses to contract to deliver it to you.
Oh it did arrive. I can still smell it just outside my door after several weeks. Agreed that it's the seller's problem, but then what can he do? He already received payment, and he can also check in Post tracking about the damaged shipment that Post is now saying that is missing somewhere in Mägenwil Warehouse.

Nah. Somebody from Post just wanted to smell gorgeous for their Christmas party. And who wouldn't, it was an Acqua di Parma.
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Old 18.12.2019, 16:59
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Re: Swiss Post - Damaged Parcel

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Oh it did arrive. I can still smell it just outside my door after several weeks. Agreed that it's the seller's problem, but then what can he do? He already received payment, and he can also check in Post tracking about the damaged shipment that Post is now saying that is missing somewhere in Mägenwil Warehouse.

Nah. Somebody from Post just wanted to smell gorgeous for their Christmas party. And who wouldn't, it was an Acqua di Parma.
This is the seller's issue, not your. He needs to either get you the products he sold you or refund your moneym then he needs to take it up with the Post and sort out with the post as he has a contract with them about delivering your package - you don't.
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Old 18.12.2019, 17:42
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Re: Swiss Post - Damaged Parcel

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Oh it did arrive.
It does not arrive until it is handed over to you and if tracked you acknowledge it.
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Old 18.12.2019, 17:33
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Re: Swiss Post - Damaged Parcel

It seems your case is no that uncommon: 1/1000 of parcels sent by Die Post/La Poste are lost https://www.tdg.ch/suisse/colis-perd...story/23618624

Careful with saying to anyone (ricardo, die post or the seller) that the package might have arrived. That will only make harder to put the seller in charge of the problem, because as Jim said, it's his problem.

As long as the postman did not register in their system the package as delivered, it was not delivered. So far, the seller has failed to deliver and it's the least bad outcome for a missing parcel.

It's better to pretend that the perfumed front door never happened and you know nothing beyond your payment. If the seller refuses to take responsibility, you may request a compensation from ricardo.ch https://help.ricardo.ch/hc/fr/articl...r-ne-livre-pas
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Old 18.12.2019, 17:37
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Re: Swiss Post - Damaged Parcel

Except don't expect any help from ricardo.
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Old 19.12.2019, 18:15
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Re: Swiss Post - Damaged Parcel

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Just another timely rant as most are probably receiving their packages after shopping online. I bought some bottles of cologne from a dealer in Ricardo.ch. I was supposed to receive the package on November 25th but never received it. Suspiciously, on the same day, the area around the front door of my flat (I live on ground floor) smelled, REALLY smelled of cologne. In fact, up to now you can still pick up the scent.

Anyway, I checked Post.ch online tracking and saw that indeed it was never delivered; in addition the status shows "Handling of Damaged Item - Mägenwil Distributionsbasis". The following day, I messaged Post.ch on Facebook regarding the issue, and also called up their hotline to open an investigation.

Three and a half weeks later, I am informed over Facebook messaging that "Regrettably, your parcel was been lost after the information, that it was been damaged." I don't really know how to interpret that other than I won't be getting my bottles, and I won't have an idea if all of them were broken. Just seems frustrating that I don't have an idea if someone from Post took the remaining good bottles and declared the package as missing...

Post said they will contact me by email to discuss how I can be compensated. I guess I'm supposed to feel relieved by that... Oh well...
Why complain. Your letter box smells so goood now!
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