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  #21  
Old 07.02.2020, 09:36
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Re: Galaxus / Digitec

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no but the can add a swiss cable.
They did it for me. Of course the device had a plug not a wire.
They add the adapter that fits nicely over the EU plug - they did this for a Braun steam iron I bought from Galaxus

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  #22  
Old 07.02.2020, 09:43
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Re: Galaxus / Digitec

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It is a cordless kettle?

Most kettles are these days with the cord attached to the base. The bases are normally fairly slim and there's no room for a standard IEC socket so the cord is permanently attached.

The Swiss market is just too small for a lot of manufacturers with large product ranges to accommodate the logistics for a separate Swiss version.

The most you can expect in this case is an adaptor. Just ask Digitec for one.
This. Basically not all manufacturers produce electronic items with Swiss plugs as the market demand in comparison to the standard EU plug is so small.

However, Digitec should ship an adapter by default but my guess is that they either forget to do so or don't always do this by default and only supply them on demand to save costs.

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Give a negative feedback on the site. That will help Galaxus/Digitec understand the issue.
That's petty. Simply mail them and they will supply an adapter. Yes, it's annoying that it doesn't ship with one, but not a cause for childishly and unfairly leaving a 1* review for a product. Use Toppreise or Google reviews if you want to rate the company itself.
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  #23  
Old 07.02.2020, 10:31
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Re: Galaxus / Digitec

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That's petty. Simply mail them and they will supply an adapter. Yes, it's annoying that it doesn't ship with one, but not a cause for childishly and unfairly leaving a 1* review for a product. Use Toppreise or Google reviews if you want to rate the company itself.
Absolutely and it helps no one to do that either having to sift through adolescent reviews. This happened with me & Digitec once too now that I recall, emailed them and they shipped the adapter the next day at their own expense

Inquiring without a melt down can do wonders but all too often people prefer to just complain
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  #24  
Old 07.02.2020, 10:45
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Re: Galaxus / Digitec

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Absolutely and it helps no one to do that either having to sift through adolescent reviews. This happened with me & Digitec once too now that I recall, emailed them and they shipped the adapter the next day at their own expense

Inquiring without a melt down can do wonders but all too often people prefer to just complain
Yup, there are times for meltdowns and that is not over a simple adapter plug. I got an upgrade to a more expensive coffee machine for free from Galaxus simply with politely wording disappointment with the coffee machine I bought.

Once you start ranting and threatening then they will only do the minimum they can to resolve your complaint instead of going that extra mile (and I am not saying that they will go to the extra mile over an adapter plug, but the principle remains).
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  #25  
Old 07.02.2020, 11:19
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Re: Galaxus / Digitec

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Absolutely and it helps no one to do that either having to sift through adolescent reviews. This happened with me & Digitec once too now that I recall, emailed them and they shipped the adapter the next day at their own expense

Inquiring without a melt down can do wonders but all too often people prefer to just complain
Electrical products are by law required to provide have a Swiss plug, where a workaround of a a compliant fix converter over the plug is also accepted.
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  #26  
Old 07.02.2020, 14:30
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Re: Galaxus / Digitec

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They add the adapter that fits nicely over the EU plug - they did this for a Braun steam iron I bought from Galaxus

That's exactly what's fitted onto my kettle plug. It doesn't interfere with the other two sockets on the outlet.
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  #27  
Old 07.02.2020, 14:36
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Re: Galaxus / Digitec

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That's exactly what's fitted onto my kettle plug. It doesn't interfere with the other two sockets on the outlet.
They do with my triple sockets in my apartment. (I only have doubles in the kitchen so /care)
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  #28  
Old 07.02.2020, 16:18
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Re: Galaxus / Digitec

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That's exactly what's fitted onto my kettle plug. It doesn't interfere with the other two sockets on the outlet.

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They do with my triple sockets in my apartment. (I only have doubles in the kitchen so /care)

Sadly those also interfere with all my triple plugs. Does anyone knows if there exist some that have reversed "earth plug" or whatever is the right word.
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  #29  
Old 07.02.2020, 16:21
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Re: Galaxus / Digitec

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Usually Galaxus/Digitec has given me an EU plug but it has always worked for me in the Swiss sockets and I assumed Galaxus/Digitec also knew this.
Except they cannot do that in this case as the appliance requires an earth so a three-pin Swiss plug, or an adaptor is required.
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  #30  
Old 07.02.2020, 16:56
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Re: Galaxus / Digitec

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Yup, there are times for meltdowns and that is not over a simple adapter plug. I got an upgrade to a more expensive coffee machine for free from Galaxus simply with politely wording disappointment with the coffee machine I bought.

Once you start ranting and threatening then they will only do the minimum they can to resolve your complaint instead of going that extra mile (and I am not saying that they will go to the extra mile over an adapter plug, but the principle remains).
And I'm not saying you cannot have bad experiences, especially with Galaxus or similar but as you say, a spoon full of sugar and all. I have only had really excellent customer service with Galaxus and no complaints from Digitec
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  #31  
Old 07.02.2020, 19:58
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Re: Galaxus / Digitec

When ever there was a German plug on an item, a Swiss (fix) adapter (three plug) was added.
Delivery and service was always first class. For years now. Problem solving is great and efficient if you tell them exactly what the problem is, how you suggest it be solved and by when.
Last time I had a problem, I suggested 3 solutions, one demanded an addiitonal payment from me (different product). The guy went for my dream-choice plus gave me a 15 Frank voucher instead of charging me the owed difference. On top of that I could do the swap quickly at Digitec Winterthur, no cueing at the post etc.
Maybe he was pleased I expressed myself clearly and offered solutions.

Only had problems that once, delivery is always fast. No complaints from my side at all.
Galaxus is not always cheaper, sometimes Nettoshop/Microspot beat them to it.
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  #32  
Old 07.02.2020, 22:03
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Re: Galaxus / Digitec

Before you buy, just check the specifications. In the description, it will say something like:

"Ist möglicherweise mit einem Stromadapter ausgestattet Ja/Nein"
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