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  #21  
Old 07.02.2020, 08:36
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Re: Galaxus / Digitec

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no but the can add a swiss cable.
They did it for me. Of course the device had a plug not a wire.
They add the adapter that fits nicely over the EU plug - they did this for a Braun steam iron I bought from Galaxus

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  #22  
Old 07.02.2020, 08:43
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Re: Galaxus / Digitec

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It is a cordless kettle?

Most kettles are these days with the cord attached to the base. The bases are normally fairly slim and there's no room for a standard IEC socket so the cord is permanently attached.

The Swiss market is just too small for a lot of manufacturers with large product ranges to accommodate the logistics for a separate Swiss version.

The most you can expect in this case is an adaptor. Just ask Digitec for one.
This. Basically not all manufacturers produce electronic items with Swiss plugs as the market demand in comparison to the standard EU plug is so small.

However, Digitec should ship an adapter by default but my guess is that they either forget to do so or don't always do this by default and only supply them on demand to save costs.

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Give a negative feedback on the site. That will help Galaxus/Digitec understand the issue.
That's petty. Simply mail them and they will supply an adapter. Yes, it's annoying that it doesn't ship with one, but not a cause for childishly and unfairly leaving a 1* review for a product. Use Toppreise or Google reviews if you want to rate the company itself.
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  #23  
Old 07.02.2020, 09:31
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Re: Galaxus / Digitec

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That's petty. Simply mail them and they will supply an adapter. Yes, it's annoying that it doesn't ship with one, but not a cause for childishly and unfairly leaving a 1* review for a product. Use Toppreise or Google reviews if you want to rate the company itself.
Absolutely and it helps no one to do that either having to sift through adolescent reviews. This happened with me & Digitec once too now that I recall, emailed them and they shipped the adapter the next day at their own expense

Inquiring without a melt down can do wonders but all too often people prefer to just complain
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  #24  
Old 07.02.2020, 09:45
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Re: Galaxus / Digitec

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Absolutely and it helps no one to do that either having to sift through adolescent reviews. This happened with me & Digitec once too now that I recall, emailed them and they shipped the adapter the next day at their own expense

Inquiring without a melt down can do wonders but all too often people prefer to just complain
Yup, there are times for meltdowns and that is not over a simple adapter plug. I got an upgrade to a more expensive coffee machine for free from Galaxus simply with politely wording disappointment with the coffee machine I bought.

Once you start ranting and threatening then they will only do the minimum they can to resolve your complaint instead of going that extra mile (and I am not saying that they will go to the extra mile over an adapter plug, but the principle remains).
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  #25  
Old 07.02.2020, 10:19
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Re: Galaxus / Digitec

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Absolutely and it helps no one to do that either having to sift through adolescent reviews. This happened with me & Digitec once too now that I recall, emailed them and they shipped the adapter the next day at their own expense

Inquiring without a melt down can do wonders but all too often people prefer to just complain
Electrical products are by law required to provide have a Swiss plug, where a workaround of a a compliant fix converter over the plug is also accepted.
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  #26  
Old 07.02.2020, 13:30
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Re: Galaxus / Digitec

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They add the adapter that fits nicely over the EU plug - they did this for a Braun steam iron I bought from Galaxus

That's exactly what's fitted onto my kettle plug. It doesn't interfere with the other two sockets on the outlet.
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  #27  
Old 07.02.2020, 13:36
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Re: Galaxus / Digitec

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That's exactly what's fitted onto my kettle plug. It doesn't interfere with the other two sockets on the outlet.
They do with my triple sockets in my apartment. (I only have doubles in the kitchen so /care)
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  #28  
Old 07.02.2020, 15:18
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Re: Galaxus / Digitec

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That's exactly what's fitted onto my kettle plug. It doesn't interfere with the other two sockets on the outlet.

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They do with my triple sockets in my apartment. (I only have doubles in the kitchen so /care)

Sadly those also interfere with all my triple plugs. Does anyone knows if there exist some that have reversed "earth plug" or whatever is the right word.
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  #29  
Old 07.02.2020, 15:21
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Re: Galaxus / Digitec

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Usually Galaxus/Digitec has given me an EU plug but it has always worked for me in the Swiss sockets and I assumed Galaxus/Digitec also knew this.
Except they cannot do that in this case as the appliance requires an earth so a three-pin Swiss plug, or an adaptor is required.
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  #30  
Old 07.02.2020, 15:56
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Re: Galaxus / Digitec

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Yup, there are times for meltdowns and that is not over a simple adapter plug. I got an upgrade to a more expensive coffee machine for free from Galaxus simply with politely wording disappointment with the coffee machine I bought.

Once you start ranting and threatening then they will only do the minimum they can to resolve your complaint instead of going that extra mile (and I am not saying that they will go to the extra mile over an adapter plug, but the principle remains).
And I'm not saying you cannot have bad experiences, especially with Galaxus or similar but as you say, a spoon full of sugar and all. I have only had really excellent customer service with Galaxus and no complaints from Digitec
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  #31  
Old 07.02.2020, 18:58
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Re: Galaxus / Digitec

When ever there was a German plug on an item, a Swiss (fix) adapter (three plug) was added.
Delivery and service was always first class. For years now. Problem solving is great and efficient if you tell them exactly what the problem is, how you suggest it be solved and by when.
Last time I had a problem, I suggested 3 solutions, one demanded an addiitonal payment from me (different product). The guy went for my dream-choice plus gave me a 15 Frank voucher instead of charging me the owed difference. On top of that I could do the swap quickly at Digitec Winterthur, no cueing at the post etc.
Maybe he was pleased I expressed myself clearly and offered solutions.

Only had problems that once, delivery is always fast. No complaints from my side at all.
Galaxus is not always cheaper, sometimes Nettoshop/Microspot beat them to it.
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  #32  
Old 07.02.2020, 21:03
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Re: Galaxus / Digitec

Before you buy, just check the specifications. In the description, it will say something like:

"Ist möglicherweise mit einem Stromadapter ausgestattet Ja/Nein"
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  #33  
Old 05.03.2020, 12:42
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Re: Galaxus / Digitec

I would have to praise digitec's business model. They have been more than satisfactory to me as a computer builder and gamer. While they have a very limited supply of in-store product the swift availability of next day product is quite refreshing.
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  #34  
Old 09.03.2020, 14:31
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Re: Galaxus / Digitec

Sorry to hear about your negative experience. I always had a great experience with Galaxus / Digitec. Returns are easy and can also be done in person (fastest) at their service centers located in most major cities/towns in CH.

However, on occasion I do regret online shopping because of such small risk of disappointment and hassle of returns. For household electronics, Fust can be a great option. In the end, it's anyway an imported product, but Fust's "value-add", or rather, price-add is worth it because of the quality control they do. And, the laws for physical purchase are more in favor of consumers.

Return and refund of products bought online: Unlike EU law, Swiss law does not grant the right to cancel online purchases. It is, however, possible to withdraw from a sales contract depending on the online merchant's terms and conditions of sale. It should also be noted that under Swiss law it is possible to obtain a domain name ending in .ch even if the headquarters of the company concerned is not based in Switzerland. Websites ending in .ch are not necessarily associated with a company headquartered in Switzerland. https://www.ch.ch/en/conditions-for-...ting-a-refund/

FAQs: https://www.konsum.admin.ch/bfk/en/h...ionen/faq.html

At the risk of digressing - is OP suggesting a referendum to change the Swiss plug to EU or the other way? The Swiss island mentality is at times astonishing... I am reminded of a joke popular in late 90s when xenophobia was rampant in US. Your computer is Chinese, car is German, petrol is from the middle east, T-shirt is from Bangladesh, and you're complaining that your neighbor is a foreigner?
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  #35  
Old 28.04.2020, 10:42
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Galaxus Digitec online buy means NO WARRANTY

Hello,
Just a warning regarding the "warranty" from Digitec Galaxus.
I bought a 1000 CHF monitor and 3 weeks later the monitor just broke down.
I contacted the Digitec Galaxus service to see if there is a way to have the monitor returned since only 5 days passed after their DOA return policy.
They not only refused the DOA but also said that my monitor had no warranty.
They alleged that the defect was due to physical damage without even having done a proper in-person and physical evaluation of the article.



It´s completely against the law to proceed like this but if you don't have a juridic support, there is nothing you can do. I have juridic support and even with their help, they are refusing to accept the responsibility. They simply don't care because in a legal fight they know that they have more money than you.



So buyers beware when ordering from Digitec or Galaxus. Their low prices means that you are buying without warranty at your own risk. They are not a serious company and if you have a problem with your product you will be left alone.



For those who might think that even if Digitec Galaxus does not give me the warranty, I can still use the warranty from the brand, that is simply wrong. If the brand has no representation of your type of product in Switzerland, you will be left alone. In my case for example, LG does not have a monitor division in Switzerland. LG sells TVs, phones and domestic appliances in Switzerland but not monitors. This means that you will be left in the dust with no support and your money lost.
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  #36  
Old 28.04.2020, 13:30
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Re: Galaxus Digitec online buy means NO WARRANTY

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So buyers beware when ordering from Digitec or Galaxus. Their low prices means that you are buying without warranty at your own risk. They are not a serious company and if you have a problem with your product you will be left alone.
You cannot generalize like that.
Whatever I bought from them had a proper warranty (and occasionally even exercised it).
You yourself should probably beware when buying - electronics especially.
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  #37  
Old 28.04.2020, 13:49
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Re: Galaxus Digitec online buy means NO WARRANTY

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You cannot generalize like that.
Whatever I bought from them had a proper warranty (and occasionally even exercised it).
You yourself should probably beware when buying - electronics especially.
You yourself should not generalize as well. There are a lot of complaints of customers that are left in the dark when claiming the warranty on expensive products. Just read the customer reviews of certain expensive products that have issues and you will see.

Maybe you never bought expensive products in Digitec Galaxus so your testimony may be limited to cheap stuff.
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  #38  
Old 28.04.2020, 14:17
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Re: Galaxus Digitec online buy means NO WARRANTY

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You yourself should not generalize as well. There are a lot of complaints of customers that are left in the dark when claiming the warranty on expensive products. Just read the customer reviews of certain expensive products that have issues and you will see.

Maybe you never bought expensive products in Digitec Galaxus so your testimony may be limited to cheap stuff.
Well, affluent people have credit cards with purchase protection insurance or whatever is called around the world. If the product fails, you call the credit card company and they take care of the issue.
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  #39  
Old 28.04.2020, 14:29
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Re: Galaxus Digitec online buy means NO WARRANTY

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So buyers beware when ordering from Digitec or Galaxus. Their low prices means that you are buying without warranty at your own risk. They are not a serious company and if you have a problem with your product you will be left alone.
1/ Digitec and Galaxus prices are usually not lower than other online companies. I often don't mine the extra knowing they will look after there product and me.

2/ There is a warranty. the first one is easy DOA.

3/ Switzerland is small so they look at EU products, but if you read the description, they are clear on what they are sending. You just need to read.
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  #40  
Old 28.04.2020, 14:32
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Re: Galaxus Digitec online buy means NO WARRANTY

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Well, affluent people have credit cards with purchase protection insurance or whatever is called around the world. If the product fails, you call the credit card company and they take care of the issue.
So what you are saying is that if you are not rich, you don't deserve any protection?

Not sure how long you have been here but shops here are pretty poor at accepting responsibility when a product proves faulty.
It's getting better but it's still quite poor.
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