Just a quick word of warning to look carefully at any product reviews when buying from Galaxus / Digitec.

I ordered an item but it came supplied with an EU plug. Nothing out of the ordinary, just a kettle. Can't even plug it in!

Ordering from abroad, I could expect something like that but from a ch website I find it unforgivable.

A cursory search for "Galaxus falsches Stecker" brings up a lot of results for a lot of products.

I had it a few times but every time they had an adapter included. And those adapters they include are very small, practical and sturdy. (you can't even get them off without ripping them apart) So I don't see a problem.

If they forgot your adapter just tell them and they'll ship you one.

Nah, I'm not having it. Don't want or need an adapter regardless of how small it is. All of my other electronics have Swiss plugs and fit the outlets.

Maybe try requesting a connector with an OCD limiting function?

Anyway, at the very least they should write clearly when it's a fixed non-swiss cable and provide the adapter considering a kettle is something you probably detach and attach a lot in an already crowded space like the kitchen.

It is a cordless kettle?

Most kettles are these days with the cord attached to the base. The bases are normally fairly slim and there's no room for a standard IEC socket so the cord is permanently attached.

The Swiss market is just too small for a lot of manufacturers with large product ranges to accommodate the logistics for a separate Swiss version.

The most you can expect in this case is an adaptor. Just ask Digitec for one.

Nah, I just want a normal plug. These adapters people keep mentioning. I think we are talking about two different things. I have seen the pin adapters which slide on the front of the plug unit. Those are perfectly acceptable. They slide on and off the face of the plug, are perfectly robust and are good design. I have got them with a few items, notably phone chargers.

This is not possible here. It's a fully wired plug and the prongs are not removable, nor is the lead from the base unit. The adapter required would be akin to those ones you see in airports and would block other outlets in the wall from being used as they take up too much space. It is totally unacceptable.

Anyway, I called them and am sending it back. They were very nice about it and there was no mention of an adapter.

just cut off the plug and wire in a swiss one?

Mwahahaha!

This week for the first time I got a small issue with Digitec... I received someone else's order.

I took pictures of the content and of the barcoded address label, and I contacted the support. Within 3 days I got a free label to ship back the original package, my items delivered and a small voucher

These things happen and they were quick to handle it. I was lucky that it was not an item I needed within 24h (and that Covid disruption of deliveries is over).

Send it back.

(unless it fits one of the excluded productgroups)

Might interest some EFers to know that Galaxus can actually add things to their inventory on demand - often getting a very competitive price as well. I have done this a few times

Out of interest can you post the URL for the product?

I would have to praise digitec's business model. They have been more than satisfactory to me as a computer builder and gamer. While they have a very limited supply of in-store product the swift availability of next day product is quite refreshing.

Sorry to hear about your negative experience. I always had a great experience with Galaxus / Digitec. Returns are easy and can also be done in person (fastest) at their service centers located in most major cities/towns in CH.

However, on occasion I do regret online shopping because of such small risk of disappointment and hassle of returns. For household electronics, Fust can be a great option. In the end, it's anyway an imported product, but Fust's "value-add", or rather, price-add is worth it because of the quality control they do. And, the laws for physical purchase are more in favor of consumers.

Return and refund of products bought online: Unlike EU law, Swiss law does not grant the right to cancel online purchases. It is, however, possible to withdraw from a sales contract depending on the online merchant's terms and conditions of sale. It should also be noted that under Swiss law it is possible to obtain a domain name ending in .ch even if the headquarters of the company concerned is not based in Switzerland. Websites ending in .ch are not necessarily associated with a company headquartered in Switzerland. https://www.ch.ch/en/conditions-for-...ting-a-refund/

FAQs: https://www.konsum.admin.ch/bfk/en/h...ionen/faq.html

At the risk of digressing - is OP suggesting a referendum to change the Swiss plug to EU or the other way? The Swiss island mentality is at times astonishing... I am reminded of a joke popular in late 90s when xenophobia was rampant in US. Your computer is Chinese, car is German, petrol is from the middle east, T-shirt is from Bangladesh, and you're complaining that your neighbor is a foreigner?

Hello,
Just a warning regarding the "warranty" from Digitec Galaxus.
I bought a 1000 CHF monitor and 3 weeks later the monitor just broke down.
I contacted the Digitec Galaxus service to see if there is a way to have the monitor returned since only 5 days passed after their DOA return policy.
They not only refused the DOA but also said that my monitor had no warranty.
They alleged that the defect was due to physical damage without even having done a proper in-person and physical evaluation of the article.



It´s completely against the law to proceed like this but if you don't have a juridic support, there is nothing you can do. I have juridic support and even with their help, they are refusing to accept the responsibility. They simply don't care because in a legal fight they know that they have more money than you.



So buyers beware when ordering from Digitec or Galaxus. Their low prices means that you are buying without warranty at your own risk. They are not a serious company and if you have a problem with your product you will be left alone.



For those who might think that even if Digitec Galaxus does not give me the warranty, I can still use the warranty from the brand, that is simply wrong. If the brand has no representation of your type of product in Switzerland, you will be left alone. In my case for example, LG does not have a monitor division in Switzerland. LG sells TVs, phones and domestic appliances in Switzerland but not monitors. This means that you will be left in the dust with no support and your money lost.

You cannot generalize like that.
Whatever I bought from them had a proper warranty (and occasionally even exercised it).
You yourself should probably beware when buying - electronics especially.

You yourself should not generalize as well. There are a lot of complaints of customers that are left in the dark when claiming the warranty on expensive products. Just read the customer reviews of certain expensive products that have issues and you will see.

Maybe you never bought expensive products in Digitec Galaxus so your testimony may be limited to cheap stuff.

Well, affluent people have credit cards with purchase protection insurance or whatever is called around the world. If the product fails, you call the credit card company and they take care of the issue.

So what you are saying is that if you are not rich, you don't deserve any protection?

Not sure how long you have been here but shops here are pretty poor at accepting responsibility when a product proves faulty.
It's getting better but it's still quite poor.