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  #21  
Old 04.03.2020, 19:59
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Re: Complaint on Rega

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I'm not going to argue with anyone thinking that I should be just thankful. For free I would. For my money, I have a right to ask.
Words fail me. Why should it have been for free? What were you expecting? A taxi service. Unfortunately being an idiot is not a criminal offense. And lucky that, as the French would say, being ridiculous is not fatal...
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Old 04.03.2020, 20:05
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Re: Complaint on Rega

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I'm not going to argue with anyone thinking that I should be just thankful. For free I would. For my money, I have a right to ask.
Man makes an emergency call for rescue for himself, his spouse, and his son from a mountain top.

Rescuers respond and successfully evacuate the entire party without incident or injury.

Man then states that gratefulness for the operation and good outcome are only warranted if the mission had been free of charge.

I swear, I have now seen everything.
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Old 04.03.2020, 20:06
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Re: Complaint on Rega

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Words fail me. Why should it have been for free? What were you expecting? A taxi service. Unfortunately being an idiot is not a criminal offense. And lucky that, as the French would say, being ridiculous is not fatal...
I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
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Old 04.03.2020, 20:10
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
It is so exceedingly ironic that you are using alleged "bad planning" on the part of the rescuers to somehow try to back up your argument.
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Old 04.03.2020, 20:11
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Re: Complaint on Rega

A tired, not injured Dutch family 2500m above sea level - that's what, 3000m higher than normal to them? - decides at 20.19h(!) to call an air-taxi in the Swiss mountains.
How stereotype is this story! What happened to the caravan? Rotting away in some valley now?

Pay up and be ashamed for misuse of a very good company founded to save lives. In fact, double the price as a donation, send them a very, very kind thank you letter.
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  #26  
Old 04.03.2020, 20:11
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
Count yourself lucky that your family did not pay the ultimate price.

Just out of interest, have you done any self-reflection and worked out the the various bad decisions that you made (there's always a chain of events in nay incident) that led you to ultimately deciding that you needed to call for help?
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Old 04.03.2020, 20:14
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
I mean, obviously OP should be thankful, but does he have to get robbed for it? (if that's the case). OP just send back the bill via post at Rega and ask them to reexamine it explaining your reasons. That blocks the procedure of payment until the new outcome, and u take it from there.
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  #28  
Old 04.03.2020, 20:16
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
Do you ever think about the safety of the people who came to your rescue? A lot needs to be planned, not only to get to you but to get ALL involved safely back.
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  #29  
Old 04.03.2020, 20:18
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Re: Complaint on Rega

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Do you ever think about the safety of the people who came to your rescue? A lot needs to be planned, not only to get to you but to get ALL involved safely back.
TBH with nobody injured I am surprised they came out, must have been a quiet evening.
If you were so badly prepared, no torch or insufficient clothing I am amazed the Police have not charged you with reckless endangerment to your family.
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  #30  
Old 04.03.2020, 20:20
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
The only bad planning was on YOUR part.

Tom
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  #31  
Old 04.03.2020, 20:23
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Re: Complaint on Rega

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I mean, obviously OP should be thankful, but does he have to get robbed for it? (if that's the case). OP just send back the bill via post at Rega and ask them to reexamine it explaining your reasons. That blocks the procedure of payment until the new outcome, and u take it from there.
5000 chf for hauling three butts off a mountain in the dead of night is hardly what I would call robbery.
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  #32  
Old 04.03.2020, 20:25
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Re: Complaint on Rega

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Do you ever think about the safety of the people who came to your rescue? A lot needs to be planned, not only to get to you but to get ALL involved safely back.
Good point Roegner, flying around the alps at night is not without risk.
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  #33  
Old 04.03.2020, 20:28
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Re: Complaint on Rega

There is a documentary about Air Zermatt on Netflix. Might be good to watch to understand the kind of work those people are doing.
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  #34  
Old 04.03.2020, 20:29
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Re: Complaint on Rega

According to your complaint the alternative was to be rescued by helicopter by staying in the place you already were. I don't think the cost would have changed much, max 30%.
Also it's a mountain rescue service, they can only take the decisions which they think are best at that precise instant with the information they have in order to reduce risk to you. It's easy to say something went wrong afterwards in one particular case but it's bound to happen. Their objective is to bring you home safely as soon as possible not to be cost efficient.
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  #35  
Old 04.03.2020, 20:37
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Re: Complaint on Rega

Did you know most helicopters are forbidden to fly after dark? They are VFR (visual flight rules) vehicles. REGA has spent a lot of money equipping their fleet with the right technology to do something that no other civilian fleet can do. Some Military have the capability (But note Trump’s helicopter couldn’t move him from Davos to ZRH during the day).

Your mistake was in believing you were in danger when you were not. They got you out a non life-threatening situation and you moan about the cost.

I think a very generous donation to REGA is in order, over and above your bill.

Edited to add: This story may interest you. Arizona firefighting helicopters can now fly at night as they have teams on the ground guiding them with lasers. https://www.9news.com/article/news/l...7-bcf12bc5f8e4
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  #36  
Old 04.03.2020, 21:11
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Re: Complaint on Rega

Well, despite the fact the Dutch are the meanest nation in Europe, and his planning sucks, I think the OP does have a point.

He expects to pay to be rescued obviously, but is surprised it's CHF5k.

Bear in mind, we don't know his financial circumstances, and 5k could be a year's savings gone, or more.

By FMF experience, it's CHF60 per minute, and FMF was charged @3k for 50 mins, yet the OP was billed 5k for 33 mins. We have no other benchmark.

So OP, how is it 5k ? They must have itemised it?
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  #37  
Old 04.03.2020, 21:15
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Re: Complaint on Rega

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Well, despite the fact the Dutch are the meanest nation in Europe, and his planning sucks, I think the OP does have a point.

He expects to pay to be rescued obviously, but is surprised it's CHF5k.

Bear in mind, we don't know his financial circumstances, and 5k could be a year's savings gone, or more.

By FMF experience, it's CHF60 per minute, and FMF was charged @3k for 50 mins, yet the OP was billed 5k for 33 mins. We have no other benchmark.

So OP, how is it 5k ? They must have itemised it?
I would expect a night rescue to be more expensive, the French helicopters don’t do night rescue.

Not sure if the 30 min is base to base, with 3 people that’s sounds unlikely, I was a passenger for 17 minutes but charged for 50 minutes flying time
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  #38  
Old 04.03.2020, 21:26
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Re: Complaint on Rega

There are a lot of 'unknowns'. The closest Rega base is really very close to Flims, in Untervaz, but you are right, 33 mins sounds just like the pickup from the mountain, drop off in Flims x 2.
Maybe they needed to pick up the Alpine Club guy as well first from somewhere.
Also they have to 'scramble' so maybe travel from home and suit up.


I'm glad I pay the CHF60 per year Rega family membership, or whatever it is.
Maybe I shoud tell them I have a dog, just in case that's an extra.
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  #39  
Old 04.03.2020, 21:33
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.
You were not a customer. You are not being asked to pay for a service provided to you. You are being asked to pay for the actual cost of the mission. They have no duty whatsoever to try to minimise your costs. They don't even have a legal duty to rescue you.

What's nice though is that if you get caught in similar circumstances again - they'll still come, because they're only concerned about need.
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Old 04.03.2020, 21:39
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Re: Complaint on Rega

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I'm not going to argue with anyone thinking that I should be just thankful. For free I would. For my money, I have a right to ask.
Yes. You are allowed to ask. With the situation as you’ve described and your perspective did you contact Rega about their decisions and processes? They may be willing to review with you.
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