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  #41  
Old 04.03.2020, 22:01
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Re: Complaint on Rega

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Yes. You are allowed to ask. With the situation as you’ve described and your perspective did you contact Rega about their decisions and processes? They may be willing to review with you.
After he pays, me thinks.
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  #42  
Old 04.03.2020, 22:17
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Re: Complaint on Rega

The helicopter didn't rescue us to Flims. They actually did 4x6 minutes flights covering the last 1/3 part of the planned hiking tour to the cafe and added minutes for lendings. The one way for the helicopter was 2km long with 100 meters altitude drop. Then we hike 500 meters more to the cafe with the terrestrial mission guys. Then we spent 40 minutes with documents and after that transferred from the cafe to Flims by the car. That's it. It was super easy mission for them for 5K CHF.

I'm not Dutch, I live in the Netherlands so stop making your jokes about the nation.
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  #43  
Old 04.03.2020, 22:27
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Re: Complaint on Rega

As I said, my biggest complaint is the fact that they changed their plans in one hour after the call and called the helicopter. They could stick with the plan and rescue us without it, just guiding the correct path, or call the helicopter when it was daylight. I called 144 mostly because we didn't know that area and it was close to the dark. Retrospectively I wouldn't have called them at all in that situation if I knew that area as I know it now.
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Old 04.03.2020, 22:29
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Re: Complaint on Rega

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I don't think it should be for free. But everything has its own price. The mission price depends on time. Bad planning makes the mission longer. Longer missions resulted in more money for the customer. That is it.

Better still, get an annual travel insurance: cost around 300 chuffs a year for the whole family which includes Rega, car breakdown, etc etc
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  #45  
Old 04.03.2020, 22:29
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Re: Complaint on Rega

I wouldn’t call four helicopter trips in the alps in the dark a super easy mission.

You screwed up by being singularly underprepared and equipped for you hike and now you are paying the consequences.
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  #46  
Old 04.03.2020, 22:39
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Re: Complaint on Rega

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The helicopter didn't rescue us to Flims. They actually did 4x6 minutes flights
Those were return flights so 48 minutes of flying time plus time to base, I would expect 100% surcharge at night so 5k looks very reasonable.
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  #47  
Old 04.03.2020, 22:45
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Re: Complaint on Rega

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There is a documentary about Air Zermatt on Netflix. Might be good to watch to understand the kind of work those people are doing.
You should make a distinction between the pros that do their hard job and executives guys that run the business. Just search "Rega CEO" and you'll see that those people are far from thinking about just rescue people. It is capitalism and it's their money and business. And according to, at least, the price monitoring bureau not the most transparent one.
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  #48  
Old 04.03.2020, 22:53
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Re: Complaint on Rega

For a breakdown of Rega's price index, see:

https://www.hplus.ch/fileadmin/hplus...sion_1.1_D.pdf

Basically, it costs approx SFr. 100 per minute with a flight consisting of 5-10 minutes before start and ending 15 minutes after landing. The latter 15 minutes includes administrative costs and other operating expenses.

Your charged amount and the above price index seem to be in line with each other. If you feel you were overcharged, contact Rega directly and speak to a person responsible for invoices.

It is a well-known fact that Rega is extremely expensive when used as a "taxi" service. Rega was founded with the intent to provide rescue and medical services for those in need. As you mentioned yourself, you and your family could have ultimately walked backed down without being rescued.

Glad your family remained safe and this is only a gripe about the cost.
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  #49  
Old 04.03.2020, 23:07
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Re: Complaint on Rega

.
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  #50  
Old 04.03.2020, 23:07
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Re: Complaint on Rega

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It is a well-known fact that Rega is extremely expensive when used as a "taxi" service. Rega was founded with the intent to provide rescue and medical services for those in need. As you mentioned yourself, you and your family could have ultimately walked backed down without being rescued.
That was my biggest complaint all the time. I couldn't accept their arguments to call the helicopter later that day when we did 2/3 of the planned hike. Because we were not injured they didn't plan the helicopter at the beginning. But then it happened to be nearby coming from another mission so they decided to call it for us as well. If there was no another mission the helicopter wasn't nearby and they wouldn't have called it for our situation from the base. If our situation expected the helicopter it should have been called at 20:30 and not later when it became dark and we covered 2/3 of the planned route.
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  #51  
Old 04.03.2020, 23:08
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Re: Complaint on Rega

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You should make a distinction between the pros that do their hard job and executives guys that run the business. Just search "Rega CEO" and you'll see that those people are far from thinking about just rescue people. It is capitalism and it's their money and business. And according to, at least, the price monitoring bureau not the most transparent one.
Would you like to hear how wonderful the Dutch equivalent of REGA was when I got my finger stuck in a dyke??
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Old 04.03.2020, 23:11
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Re: Complaint on Rega

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I called 144 mostly because we didn't know that area and it was close to the dark. Retrospectively I wouldn't have called them at all in that situation if I knew that area as I know it now.
Given that you didn't know the area and it was close to dark, what do you now think you could/should have done better, instead of calling Rega to rescue you?

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I couldn't accept their arguments to call the helicopter later that day when we did 2/3 of the planned hike. Because we were not injured they didn't plan the helicopter at the beginning. ....
If there was no another mission the helicopter wasn't nearby and they wouldn't have called it for our situation from the base.
I'm confused. It sounds like you're saying "a helicopter was not really necessary". Are you sure? If you really think the helicopter was unnecessary, why did you accept Rega's offer of a helicopter?
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  #53  
Old 04.03.2020, 23:13
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Re: Complaint on Rega

I read the thread, but not completely through, but I've got one question: (if it was asked before, sorry)

Both Helicopters that REGA does operate do fit much more people than 6 easily. You said there was 3 staff inside (plus the 3 of you) - transporting 6 people at a time is easily possible with them. This doesn't add up.

I won't say anything to the rest of the story but "Selber schuld", but I'm really interested in knowing why they couldn't have flown all of you at the same time off, since capacity was definitely NOT an issue.
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  #54  
Old 04.03.2020, 23:20
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Re: Complaint on Rega

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I'm confused. It sounds like you're saying "a helicopter was not really necessary". Are you sure? If you really think the helicopter was unnecessary, why did you accept Rega's offer of a helicopter?
That's the thing. I didn't accept it because I was not asked if I would accept it. In the last call from the terrestrial mission guy when I told him our new position he told me to stop and wait for them to come in one hour. But then they came in 15 minutes with the helicopter. They rapidly changed the plans and didn't ask me for helicopter approval. Of course, I step in that helicopter when it came but I was too confused to say "no thanks, I would rather hike one hour more, fly away".
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Old 04.03.2020, 23:20
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Re: Complaint on Rega

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That was my biggest complaint all the time. I couldn't accept their arguments to call the helicopter later that day when we did 2/3 of the planned hike.

You had only completed 2/3 of your hike at that stage.... you made a serious of bad decisions that put your family in serious danger... and you have the nerve to complain about REGA... you should be bloody glad they were there to pull your bacon out of the fire. Now pay up and get on out of here.
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  #56  
Old 04.03.2020, 23:28
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Re: Complaint on Rega

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I won't say anything to the rest of the story but "Selber schuld", but I'm really interested in knowing why they couldn't have flown all of you at the same time off, since capacity was definitely NOT an issue.
That I don't know. Yes, there probably was a place for 6 people there. At least there was a pilot place and four places for passengers. They took my wife and son and left a terrestrial mission guy with me. Then came for both of us. Again I was confused with that situation so I didn't argue that decision at that time.
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  #57  
Old 04.03.2020, 23:56
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Re: Complaint on Rega

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I read the thread, but not completely through, but I've got one question: (if it was asked before, sorry)

Both Helicopters that REGA does operate do fit much more people than 6 easily. You said there was 3 staff inside (plus the 3 of you) - transporting 6 people at a time is easily possible with them. This doesn't add up.

I won't say anything to the rest of the story but "Selber schuld", but I'm really interested in knowing why they couldn't have flown all of you at the same time off, since capacity was definitely NOT an issue.
Too many unknowns here, maybe at that height it is not safe to try to lift off with a full load?
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  #58  
Old 05.03.2020, 01:09
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Re: Complaint on Rega

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That I don't know. Yes, there probably was a place for 6 people there. At least there was a pilot place and four places for passengers. They took my wife and son and left a terrestrial mission guy with me. Then came for both of us. Again I was confused with that situation so I didn't argue that decision at that time.
And why would you argue it? I mean you are stuck up the mountain and called them for help then you trust them. Of course you are not going to say "no thanks".

And you also got to trust that no one at Rega was sitting there going "Oh good, an idiot we can exploit so let's send an helicopter and risk the lives of those on it to make a few bucks".

So even if hypothetically it could have been done in a million other ways, the organization *you* asked to rescue you because *you* were unable to, decided that was the best way.

Trying to now claim they should have "consulted" *you* (person who got lost up the mountain) on how to best operate is just ridiculous!

I mean seriously it's not a taxi service to the airport! "Would you like the sedan or six seater sir?"

Ask them for a breakdown if you don't have it. But questioning the decisions they had to make under pressure and with the best intentions is my opinion very wrong and could lead an organisation like that to just not come help if they feel they can be blamed for their decisions!
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Old 05.03.2020, 01:59
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Re: Complaint on Rega

"Is there any organization that could consider my complaint? I live in the Netherlands now and I wasn't a Rega patron at that time so I have to pay for everything from my own pocket."

Beobachter, a consumer magazine, notes (translated):

"While abroad, consumer protection organisations are often substantially supported by the state, in Switzerland it is private organisations that represent the interests of consumers vis-à-vis business, politics and governmental bodies. They finance their activities to a large extent themselves - whether through membership fees, donations or their publications. The Stiftung für Konsumentenschutz (SKS) and the Konsumentenforum Schweiz (KF) are active in German-speaking Switzerland. In French-speaking Switzerland, the Fédération romande des consommateurs (FRC) and in Ticino the Associazione consumatrici e consumatori della Svizzera italiana (ACSI) are active."

https://www.beobachter.ch/rechtslexi...braucherschutz

The aggrieved OP might wish to contact one of these organizations with the complaint.
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Old 05.03.2020, 07:00
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Re: Complaint on Rega

Lol a load of highly skilled, expensive people saved my life my families life because I’m an idiot, and now I don’t want to pay, wah wah wah, i wonder how much you’d have been willing to pay as your family was dying of hypothermia??
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