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  #101  
Old 05.03.2020, 15:03
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Re: Complaint on Rega

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The cafe was our original destination. We followed a green thinking route using google maps. But when we reached the top we found the sign to the cafe in the opposite direction from the original route we followed. We were confused and called 144 to guide us because we didn't want to meet such "surprises" anymore. They told to follow the sign and not to follow the original route. The estimated time to reach the cafe was 1.5 hours. But in one hour they called the helicopter when we almost reached them. I alwas argued the fact of calling the helicopter in general when we could easily got them in 30 more minutes. We already passed all more or less dangerous parts with snowfields. It's a super touristic arena valley in Flims nothing dangerous. I know it only now of course.

I suspect the invoice is wrong in that case, they forgot to charge the stupidity tax.
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  #102  
Old 05.03.2020, 15:46
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Re: Complaint on Rega

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I suspect the invoice is wrong in that case, they forgot to charge the stupidity tax.
that bill is coming via DHL as its too big to fit in normal post
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  #103  
Old 05.03.2020, 15:58
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Re: Complaint on Rega

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I'm not going to argue with anyone thinking that I should be just thankful. For free I would. For my money, I have a right to ask.
Why don't you donate the money this "little escapade" cost you to a charity of your choice? You and your family are lucky to be alive!!!
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  #104  
Old 05.03.2020, 15:59
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Re: Complaint on Rega

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I suspect the invoice is wrong in that case, they forgot to charge the stupidity tax.

the thread ending in beating a dead horse was perfect, thanks for ruining it
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  #105  
Old 05.03.2020, 20:54
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Re: Complaint on Rega

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The REKA version is a 109 variant and modified for high altitude work. It has to be able to service ski casualties, therefore max take-off altitude is certainly well above 3,000m.
Do you have a source for your claim "take-off altitude is certainly well above 3,000m"? It is difficult to overcome the basic laws of physics.

Did you ever wonder why when you see helicopter rescues on television they mostly do not land but instead winch people up and down?
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  #106  
Old 05.03.2020, 21:59
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Re: Complaint on Rega

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Oh dear, it just gets worse, doesn't it. You didn't even have a proper map? Well, you're not the first person to get into trouble by blindly following your GPS, and I'm sure you won't be the last.
When me and my wife go walking in the spring/summer on the wanderweg in nice tame Baselland, I have a proper, recent hiking map, two separate mobile app maps, my GPS and a compass. Even in that environment, we've occasionally needed it.
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  #107  
Old 05.03.2020, 22:00
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Re: Complaint on Rega

My maps are in my head, no need for external aids.

Tom
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  #108  
Old 05.03.2020, 23:19
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Re: Complaint on Rega

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My maps are in my head, no need for external aids.

Tom
You'd folloow the birds. That is if you haven't shot them down for dinner.
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  #109  
Old 06.03.2020, 01:36
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Re: Complaint on Rega

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The cafe was our original destination. We followed a green thinking route using google maps. But when we reached the top we found the sign to the cafe in the opposite direction from the original route we followed. We were confused and called 144 to guide us because we didn't want to meet such "surprises" anymore. They told to follow the sign and not to follow the original route. The estimated time to reach the cafe was 1.5 hours. But in one hour they called the helicopter when we almost reached them. I alwas argued the fact of calling the helicopter in general when we could easily got them in 30 more minutes. We already passed all more or less dangerous parts with snowfields. It's a super touristic arena valley in Flims nothing dangerous. I know it only now of course.
You called 144 because you got confused by a direction sign for a cafe?
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  #110  
Old 06.03.2020, 03:06
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Re: Complaint on Rega

And that is just getting to the shops.

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When me and my wife go walking in the spring/summer on the wanderweg in nice tame Baselland, I have a proper, recent hiking map, two separate mobile app maps, my GPS and a compass. Even in that environment, we've occasionally needed it.
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  #111  
Old 06.03.2020, 06:20
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Re: Complaint on Rega

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There is a documentary about Air Zermatt on Netflix. Might be good to watch to understand the kind of work those people are doing.
The Horn - it's a great series, but episode 1 is the most intense.
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  #112  
Old 06.03.2020, 06:29
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Re: Complaint on Rega

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Wrong:

"We are a non-profit organisation that is funded by its patrons."

https://www.rega.ch/en/about-us/rega-in-brief#card-1043

Tom
Well, not for profits still have salaried employees and board of directors who all receive incomes. These salaries may not be as skimpy as one thinks for "not-for-profits".
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  #113  
Old 06.03.2020, 06:39
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Re: Complaint on Rega

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You should make a distinction between the pros that do their hard job and executives guys that run the business. Just search "Rega CEO" and you'll see that those people are far from thinking about just rescue people. It is capitalism and it's their money and business. And according to, at least, the price monitoring bureau not the most transparent one.
Everyone has a right to their opinion, esp on this message board. So, you've exposed yourself to quite a lot of criticism. Rightfully so, as even you yourself state that calling the Emergency number wasn't necessary in hindsight. Obviously, you aren't the most experienced mountain hiker, hence, your panic.

This situation is only between you and Rega (until the bill collections agency get involved...).

You should call them, explain your position, understand their position, then make up your mind - what are you going to do with your bill. Pay full, sans helicopter transport because you disagree how they administered the rescue, or pay nothing out of protest.

However, you should listen eventually to what others are saying here about your lack of preparedness for the situation, your tendency to over-react, and what you might do differently the next time you seek adventure in the great outdoors.

Personally, there are more expensive hotels, lessons in life, and wilderness trainings than what Rega is charging you. Difference is you're paying for an expensive lesson on not being prepared and over-reacting - not very fun for the money.

At least, you and your family have your lives safe off the mountain and maybe an entertaining story for a few parties. Now, that's got to be worth something?!
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  #114  
Old 06.03.2020, 07:40
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Re: Complaint on Rega

Frankly, they should have just left you on the mountain, the sense of entitlement and ingratitude dripping from your post makes me sick.

What were you doing up on a hiking trail so late in the first place? What would have happened if you were in the same situation back home? Oh right, there are no mountains in the aptly named Netherlands.

If you were still able to walk by yourself for 1.5 hours, why did you call an emergency service?

What makes you think you know better what needs to be done than one of the most experienced, respected and devoted team of air rescue crews in the world?

Don't touch our REGA, they are heroes who go out in the type of weather where many of us don't enjoy driving a car much, never mind flying a helicopter to remote mountain areas.
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  #115  
Old 06.03.2020, 07:40
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Re: Complaint on Rega

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And that is just getting to the shops.
Hey, Binningen is a big place.
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  #116  
Old 06.03.2020, 07:47
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Re: Complaint on Rega

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I mean, obviously OP should be thankful, but does he have to get robbed for it? (if that's the case). OP just send back the bill via post at Rega and ask them to reexamine it explaining your reasons. That blocks the procedure of payment until the new outcome, and u take it from there.
Well, it seems we have a basis for costing utter stupidity now.
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  #117  
Old 06.03.2020, 08:20
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Re: Complaint on Rega

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Well, not for profits still have salaried employees and board of directors who all receive incomes. These salaries may not be as skimpy as one thinks for "not-for-profits".
Nor should they be. These guys manage a small airline using multi-million franc aircraft, equipped with world class medical equipment, rescuing and treating people. If you pay peanuts you get monkeys.

And unlike an airline they have to pay cash for their aircraft, you try managing that ...

I am a member and a contributor, and happy that I am both.
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  #118  
Old 06.03.2020, 08:27
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Re: Complaint on Rega

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Do you have a source for your claim "take-off altitude is certainly well above 3,000m"? It is difficult to overcome the basic laws of physics.
I've seen (yes, with my own eyes) one land on and take off from the glacier in Flims which is close to 3,000m.
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Old 06.03.2020, 09:01
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Re: Complaint on Rega

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Well, not for profits still have salaried employees and board of directors who all receive incomes. These salaries may not be as skimpy as one thinks for "not-for-profits".
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I've seen (yes, with my own eyes) one land on and take off from the glacier in Flims which is close to 3,000m.
How about 7,000 metres? Swiss pilot of course.

https://rockandice.com/climbing-news...-sets-records/
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Old 06.03.2020, 09:07
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Re: Complaint on Rega

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Frankly, they should have just left you on the mountain, the sense of entitlement and ingratitude dripping from your post makes me sick.

What were you doing up on a hiking trail so late in the first place? What would have happened if you were in the same situation back home? Oh right, there are no mountains in the aptly named Netherlands.

If you were still able to walk by yourself for 1.5 hours, why did you call an emergency service?

What makes you think you know better what needs to be done than one of the most experienced, respected and devoted team of air rescue crews in the world?

Don't touch our REGA, they are heroes who go out in the type of weather where many of us don't enjoy driving a car much, never mind flying a helicopter to remote mountain areas.

Reading myself through that thread, and getting almost seasick from constant head-shaking at some post/er.s I wanted to write something along the vein of this post....you put it in a nutshell, Kittster! THANK YOU!

The only thing I add is......I live a stone's throw away from Belp Airport where the Rega has one of the bases...needless to say that 85-90% of chopper traffic above our heads is them....going out on calls to help people.

And every Swiss knows they are not a successfull enterprise as OP so lackadaisycal put it , but are funded mainly by donations of the public and the members!!
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