Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #121  
Old 06.03.2020, 09:28
Forum Veteran
 
Join Date: Jan 2016
Location: Lugano
Posts: 1,094
Groaned at 17 Times in 15 Posts
Thanked 1,316 Times in 601 Posts
LuganoPirate has a reputation beyond reputeLuganoPirate has a reputation beyond reputeLuganoPirate has a reputation beyond reputeLuganoPirate has a reputation beyond repute
Re: Complaint on Rega

I haven't read every post, but my tuppence worth.
You and the family were tired, not injured.
It was getting dark.
You should have planned your day better, or taken an easier route.

They rescued you, they did what they thought was best, first to send someone from the Alpine Club and then used the helicopter.

You actually have no right to complain. REGA is a charity and they rescued you and your family. Your family, in my opinion is worth a lot more than CHF5k.
Reply With Quote
The following 3 users would like to thank LuganoPirate for this useful post:
  #122  
Old 06.03.2020, 09:55
Forum Veteran
 
Join Date: Nov 2011
Location: Mies
Posts: 957
Groaned at 14 Times in 10 Posts
Thanked 720 Times in 407 Posts
catandmouse has earned the respect of manycatandmouse has earned the respect of manycatandmouse has earned the respect of many
Re: Complaint on Rega

Oh dear, now the OP confesses to relying on Google maps. Remember Google is an American company and Maps is designed by Americans, for Americans, that is people who do nearly everything by car. It works fine with roads in a grid network like you find in the US. It works less well in Europe where roads aren't in a grid network.
It's largely useless for anything else. It doesn't understand footpaths.
Why didn't you buy a proper hiking map from the local tourist office? Or downloaded a proper hiking map on to your phone? Ah, you might have had to pay a few CHFs, which might have saved you a 5000 CHF helicopter bill.
Reply With Quote
The following 2 users would like to thank catandmouse for this useful post:
This user groans at catandmouse for this post:
  #123  
Old 06.03.2020, 10:04
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 13,235
Groaned at 216 Times in 191 Posts
Thanked 19,313 Times in 7,856 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
Ah, you might have had to pay a few CHFs, which might have saved you a 5000 CHF helicopter bill.


Free: https://play.google.com/store/apps/d...eizmobil&hl=en I use it all the time.


(To get to the shops, apparently).
Reply With Quote
This user would like to thank NotAllThere for this useful post:
  #124  
Old 06.03.2020, 10:09
Forum Legend
 
Join Date: Dec 2006
Location: Zurich
Posts: 4,770
Groaned at 169 Times in 108 Posts
Thanked 8,118 Times in 2,750 Posts
Kittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond repute
Re: Complaint on Rega

I had the privilege of visiting their base at Zurich Airport, including seeing the insides of one of the jets and the helicopters. They are one of the few rescue services in the world that is trained to rescue from a sheer cliff face, they have a 200 metre line to do it with. Anyone who has ever done a bit more than travel on a commercial aircraft will know what that means. They saved a family member's life when she became seriously ill while working for the UN in Burkina Faso. This was in the 70ies, they deployed a jet to go and fetch her within hours if being alerted that she was ill.

The REGA having your back if you are in medical peril is one of the most comforting aspects of living in Switzerland. The important thing is that you respect their limited resources by taking personal responsibility for your safety and well-being.
Reply With Quote
The following 5 users would like to thank Kittster for this useful post:
  #125  
Old 06.03.2020, 10:21
Guest
 
Posts: n/a
Re: Complaint on Rega

Quote:
View Post
perhaps time ...
Reply With Quote
  #126  
Old 06.03.2020, 10:23
Guest
 
Posts: n/a
Re: Complaint on Rega

Quote:
View Post
Free: https://play.google.com/store/apps/d...eizmobil&hl=en I use it all the time.


(To get to the shops, apparently).
Use that App all the time, as I am still exploring my 'new' home, respectively the forests surrounding us and neighboured villages!

It really shows minute details, down to the foothpaths in the forests! Very recommendable!
Reply With Quote
  #127  
Old 06.03.2020, 10:47
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,769
Groaned at 522 Times in 414 Posts
Thanked 23,266 Times in 9,400 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
My maps are in my head, no need for external aids.

Tom
You really are my hero!

But seriously, if you're really up in the mountains and you need to call for a helicopter, just being vague about where you are really isn't going to cut it.

You either need to be at a well known landmark or be able to give a grid reference reference from a map or a GPS.

Of course, if your hiking is just limited to the shops and back then having your maps in your head is fine.
Reply With Quote
  #128  
Old 06.03.2020, 10:54
Forum Legend
 
Join Date: Mar 2008
Location: ZH
Posts: 7,871
Groaned at 88 Times in 69 Posts
Thanked 11,884 Times in 4,829 Posts
doropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond repute
Re: Complaint on Rega

Being out on a mountain in a terrain one does not know, with a child, is foolish. That's clear.

It seems to me that when OP first called Rega, he imagined that he was only asking for advice on how to find his way, and perhaps to be rescued, on land, by car, at the café. At that point, he did not think of a helicopter nor want one, and therefore never thought his call would ever end up with huge fees. So up until there, only, I can understand that he did not anticipate that the matter would expand.

Even so, if he's likely to have to worry about the costs, he should have asked, right at the start, what that plan would cost.

However, once Rega's Plan A was not implemented (the family did not reach the café within the anticipated time) or else was not implemented in a way that the Rega decided was too dangerous to continue (it had become too dark), the Rega experts then - very likely for good reasons, knowing the mountains - changed from Plan A to Plan B (fetch them by helicopter).

This, in terms of accepting terms and conditions, is when, at the very latest, he should have asked what Plan B would cost. Had he but done that, there would have been no surprises. He could then have empowered himself to choose between saying: "What? 5000 bucks?? No way, we'll stay here rough it out here in the cold!" or "Oh, well, that'll put a dent in my savings. But oh, well, better get my family into safety, so yes, I'll pay."

By not having planned properly in the first place, OP placed himself and his family in danger.

By not having checked on the fees before agreeing to the serves, OP himself forewent his option to stay in control of his spending. Having read what OP has written, I get the impression that it is perhaps this part of his poor decisions that stings the most.

On a side note, I wonder what his wife and son think about the matter.
Reply With Quote
This user would like to thank doropfiz for this useful post:
  #129  
Old 06.03.2020, 10:54
Forum Legend
 
Join Date: Dec 2006
Location: Zurich
Posts: 4,770
Groaned at 169 Times in 108 Posts
Thanked 8,118 Times in 2,750 Posts
Kittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond reputeKittster has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
Oh dear, now the OP confesses to relying on Google maps. Remember Google is an American company and Maps is designed by Americans, for Americans, that is people who do nearly everything by car. It works fine with roads in a grid network like you find in the US. It works less well in Europe where roads aren't in a grid network.
It's largely useless for anything else. It doesn't understand footpaths.
Why didn't you buy a proper hiking map from the local tourist office? Or downloaded a proper hiking map on to your phone? Ah, you might have had to pay a few CHFs, which might have saved you a 5000 CHF helicopter bill.
A friend who volunteers with the Sauveteurs en Mer told me about a yacht they had to get out of trouble as they were lost and stranded on a sand bank. Turns out they were navigating with a Michelin street map.
Reply With Quote
This user would like to thank Kittster for this useful post:
  #130  
Old 06.03.2020, 10:55
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,769
Groaned at 522 Times in 414 Posts
Thanked 23,266 Times in 9,400 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post

On a side note, I wonder what his wife and son think about the matter.
I bet his son thought it was cool to ride in a helicopter.
Reply With Quote
The following 6 users would like to thank Tom1234 for this useful post:
  #131  
Old 06.03.2020, 11:14
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,769
Groaned at 522 Times in 414 Posts
Thanked 23,266 Times in 9,400 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
A friend who volunteers with the Sauveteurs en Mer told me about a yacht they had to get out of trouble as they were lost and stranded on a sand bank. Turns out they were navigating with a Michelin street map.
Although my dad is old school as far as boat navigation is concerned, he did buy some fancy navigation software which linked to the autohelm for help on those short-handed night sailing trips.
He discovered loads of bugs in the way the software calculated the boat's position which mean it was a long way off.

The software company had to release a new version of the software and wre not aware of the errors

What I found most interesting was that no-one else had spotted this and were blindly trusting it.

As for sandbanks - been there, done that.
Reply With Quote
This user would like to thank Tom1234 for this useful post:
  #132  
Old 06.03.2020, 11:38
Guest
 
Posts: n/a
Re: Complaint on Rega

Quote:
View Post

It seems to me that when OP first called Rega, he imagined that he was only asking for advice on how to find his way, and perhaps to be rescued, on land, by car, at the café. At that point, he did not think of a helicopter nor want one, and therefore never thought his call would ever end up with huge fees. So up until there, only, I can understand that he did not anticipate that the matter would expand.
He called the helicopter rescue service without considering that they might send a helicopter to rescue him? Naah, even this OP isn't claiming to be _that_ stupid.
Reply With Quote
The following 2 users would like to thank for this useful post:
This user groans at for this post:
  #133  
Old 06.03.2020, 11:51
John_H's Avatar
Forum Legend
 
Join Date: May 2013
Location: Up above Nyon
Posts: 4,064
Groaned at 113 Times in 69 Posts
Thanked 5,466 Times in 2,110 Posts
John_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond reputeJohn_H has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
You really are my hero!

But seriously, if you're really up in the mountains and you need to call for a helicopter, just being vague about where you are really isn't going to cut it.

You either need to be at a well known landmark or be able to give a grid reference reference from a map or a GPS.

Of course, if your hiking is just limited to the shops and back then having your maps in your head is fine.
I think I read somewhere that Rega accept co-ordinates from What3Words now also .. No idea where i i think i read that.
Reply With Quote
The following 3 users would like to thank John_H for this useful post:
  #134  
Old 06.03.2020, 12:15
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Neuchâtel
Posts: 13,049
Groaned at 225 Times in 191 Posts
Thanked 21,528 Times in 8,827 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: Complaint on Rega

Quote:
He called the helicopter rescue service without considering that they might send a helicopter to rescue him? Naah, even this OP isn't claiming to be _that_ stupid.
He called 144 which is the general emergency number, I wouldn’t immediately think of helicopter rescue if I called that number.
Reply With Quote
This user would like to thank Belgianmum for this useful post:
  #135  
Old 06.03.2020, 12:38
fatmanfilms's Avatar
The Marmite Moderator
 
Join Date: Apr 2010
Location: Verbier
Posts: 20,934
Groaned at 447 Times in 341 Posts
Thanked 22,137 Times in 11,486 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
He called 144 which is the general emergency number, I wouldn’t immediately think of helicopter rescue if I called that number.
The OP realised that he could not call a taxi or an ambulance so a helicopter is likely to be the only solution. I know the OP does not come over as the brightest spark to join the forum, however I cant believe he is that dumb to think someone would come on foot to find him.
Reply With Quote
The following 2 users would like to thank fatmanfilms for this useful post:
  #136  
Old 06.03.2020, 12:43
Newbie 1st class
 
Join Date: Mar 2020
Location: Netherlands
Posts: 19
Groaned at 63 Times in 12 Posts
Thanked 4 Times in 3 Posts
jarbonik is considered unworthyjarbonik is considered unworthyjarbonik is considered unworthyjarbonik is considered unworthy
Re: Complaint on Rega

Quote:
View Post
He called 144 which is the general emergency number, I wouldn’t immediately think of helicopter rescue if I called that number.
Thank you.

I decided to answer because your post made me thinking that the thread reads some people with analytical skills and the story could be interested for them. It's not that much info in English about the Swiss rescue system so it could be important for others no German speaking people.

1. I didn't call Rega, the Alpine Rescue guys called, I called general emergency number.

2. The estimated time to get Alpine Rescue guys was 1.5 hours but they called the helicopter in one hour and didn't wait the allocated for us time to reach them nor asked if we need the helicopter even though I was on the call all the time, they new our position and new that things go fine with our hike.

3. I'm really grateful for the rescue but then I faced financial machine that tries to rob me in different ways using excessive and unclear tariffs, which is not emotional conclusion but confirmed by the letter from the Swiss price monitoring bureau at least.

4. The rescue people working in the field have no clue about the tariffs, I asked them when we were rescued, they just do their hard work. Everything else is done by the office people. When they operate with so important things like health and life it is very easy to rise the bill to the sky. I cannot fight the tariff system, but only mission details.

Now you can continue your party in the thread.
Reply With Quote
The following 4 users groan at jarbonik for this post:
  #137  
Old 06.03.2020, 12:49
roegner's Avatar
Moderately Dutch
 
Join Date: May 2011
Location: Zurich
Posts: 11,046
Groaned at 363 Times in 304 Posts
Thanked 13,872 Times in 6,476 Posts
roegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond reputeroegner has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post

3. I'm really grateful for the rescue but then I faced financial machine that tries to rob me in different ways using excessive and unclear tariffs, which is not emotional conclusion but confirmed by the letter from the Swiss price monitoring bureau at least.

Come on, you used a service and you have to pay for that. Simple as that.


Did you expect it to come for free? They are not robbing you, they invoice you for services rendered.
Reply With Quote
This user would like to thank roegner for this useful post:
  #138  
Old 06.03.2020, 12:53
gata's Avatar
Forum Legend
 
Join Date: Jan 2009
Location: Geneva
Posts: 3,864
Groaned at 67 Times in 48 Posts
Thanked 3,596 Times in 1,690 Posts
gata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond reputegata has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post

3. I'm really grateful for the rescue but then I faced financial machine that tries to rob me in different ways using excessive and unclear tariffs, which is not emotional conclusion but confirmed by the letter from the Swiss price monitoring bureau at least.
So how much is your family’s life worth to you then?
Reply With Quote
  #139  
Old 06.03.2020, 13:00
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 8,089
Groaned at 485 Times in 404 Posts
Thanked 14,715 Times in 5,780 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
Thank you.

I decided to answer because your post made me thinking that the thread reads some people with analytical skills and the story could be interested for them. It's not that much info in English about the Swiss rescue system so it could be important for others no German speaking people.

1. I didn't call Rega, the Alpine Rescue guys called, I called general emergency number.

2. The estimated time to get Alpine Rescue guys was 1.5 hours but they called the helicopter in one hour and didn't wait the allocated for us time to reach them nor asked if we need the helicopter even though I was on the call all the time, they new our position and new that things go fine with our hike.

3. I'm really grateful for the rescue but then I faced financial machine that tries to rob me in different ways using excessive and unclear tariffs, which is not emotional conclusion but confirmed by the letter from the Swiss price monitoring bureau at least.

4. The rescue people working in the field have no clue about the tariffs, I asked them when we were rescued, they just do their hard work. Everything else is done by the office people. When they operate with so important things like health and life it is very easy to rise the bill to the sky. I cannot fight the tariff system, but only mission details.

Now you can continue your party in the thread.

everything was fine yet you called the emergency number?

rob you??? seriously? can an admin just ban this idiot?
Reply With Quote
The following 5 users would like to thank bigblue2 for this useful post:
  #140  
Old 06.03.2020, 13:00
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 8,089
Groaned at 485 Times in 404 Posts
Thanked 14,715 Times in 5,780 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: Complaint on Rega

Quote:
View Post
So how much is your family’s life worth to you then?
<5k
Reply With Quote
The following 3 users would like to thank bigblue2 for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Don't forget your Rega coverage! nanners Family matters/health 62 29.05.2018 14:05
Rega vs. rescue coverage via health insurance oz pm Family matters/health 8 17.03.2017 14:54
Anyone here who works for REGA, or knows someone who does?? Guest Daily life 2 04.11.2013 05:54
Rega Open Day telandy Daily life 0 05.03.2012 12:31
Rega Cover Hedgehog of death Sports / Fitness / Beauty / Wellness 6 05.09.2010 20:16


All times are GMT +2. The time now is 04:22.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0