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Old 02.04.2020, 21:30
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Profiteering tactics by grocery stores in Switzerland in times of Coronavirus

I'd like to complain about a multiple dirty profiteering tactics played by grocery chains. They're now getting so obvious that it's only hurting their brand image, if they ever cared about it.
  1. Inflated prices - tomatoes are now 6.9 CHF per kg. I'm not talking about bio/demeter or any special varierty. Normal, rispen tomatoes, non-Bio, which were sold between 2.9 to 4.2 CHF per kg. are now priced at 6.9! A packet of 1 kilo oatmeal is sold at 3.9 CHF, same brand (Alnatura) which was earlier 1.8 CHF for a kilo.
  2. Wrong product placement - At Coop, I frequently observe more expensive products being placed "by mistake" at wrong shelves of cheaper products. These typically tend to be cleaning products, toilet papers, pasta, rice and canned goods, which is the stuff people may rush to buy without much thinking. This was not a one-off incident which could be a honest mistake. But rather I saw this pattern for several products across a few Coop stores. Bleach spray that was from a fancy brand, priced at 8 CHF, was kept at "Prix" shelf which is significantly cheaper, ~4CHF for the bottle. Clearly, in these times customer is likely to quickly buy whatever they get hands on and not discuss this price shock at the cash desk.
  3. Systemic discouraging of points collection and other loyalty rewards - Points accrual on Migros Cumulus cards suddenly doesn't work. Staff has take it or leave it attitude. Normally, they can be expected to take a note of the purchase receipt, card number and retroactively credit the earned points. These rewards can be substantial. These days, it's like.. be glad that we are giving you food at all. I don't get this attitude. Business, if it's open, should be conducted in a fair manner. Government is anyway compensating whatever loss they're facing because of lower demand.

Truly hope that the Swiss grocery chains mend their ways and not act like it's 17th century.
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Tags
coop, corruption, groceries, migros, price hike




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