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Old 06.05.2020, 17:40
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Microspot - refund/repair question

I bought a Samsung combination microwave from Microspot at the beginning of last month. I tried the convection oven feature a few days in and realised that it cuts out when it gets too hot, which is not ideal for an oven.

Anyway I instigate a return within 14 days fully expecting a refund. I then go ahead and order a different model from Microspot because I really cannot be without an alternative. I wrote two follow up emails to Microspot to tell them that I expect a refund and hear nothing back.

Fast forward a month and a parcel arrives, its the original Samsung microwave which they say they have repaired.

Do I have a legal right to demand a refund as the item was faulty on arrival?

Thanks in advance
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Old 07.05.2020, 19:07
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Re: Microspot - refund/repair question

Unless the T&Cs of Microspot say otherwise, they have no obligation to refund or exchange the item. Their only obligation is to fulfill the guarantee requirement, which is to repair the item. I haven't bothered reading Microspot's terms and conditions, but assume you did so when you bought the item and clicked the appropriate box on their website.
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Old 07.05.2020, 19:11
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Re: Microspot - refund/repair question

Its been sorted now thanks to lost_inbroad, he made a call and they agreed to a refund of microwave #1

Cheers dude
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Old 07.05.2020, 19:27
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Re: Microspot - refund/repair question

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Its been sorted now thanks to lost_inbroad, he made a call and they agreed to a refund of microwave #1

Cheers dude
Before posting here and pouring derision and satire everywhere? Poor show.

Now I know who to call.

Last edited by NotAllThere; 07.05.2020 at 21:08.
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Old 07.05.2020, 20:22
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Re: Microspot - refund/repair question

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Unless the T&Cs of Microspot say otherwise, they have no obligation to refund or exchange the item. Their only obligation is to fulfill the guarantee requirement, which is to repair the item. I haven't bothered reading Microspot's terms and conditions, but assume you did so when you bought the item and clicked the appropriate box on their website.
In my world, I determine the T&C.
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