Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 30.06.2020, 13:25
Newbie 1st class
 
Join Date: Feb 2010
Location: Zurich
Posts: 18
Groaned at 2 Times in 1 Post
Thanked 1 Time in 1 Post
giannisdoe has no particular reputation at present
Damages incurred by window cleaning company

Hi everyone,

looking for some guidance as this is the first time such thing has happened to me in Switzerland.
I own an apartment and hired a company to clean my windows and motorized blinds since I am on the first floor and the windows are only reachable from the outside with a ladder. Small and probably insignificant detail is that the company reached out to me making me an offer and I accepted it, I didn0t actually reach out to them.
To cut a long story short, the employees of the company came to clean, did in general a rather louzy cleaning and on top of this damaged one of the blinds i.e. they cut one of the 3 tapes that bring the stores up/down resulting in them being skewed now..
I noticed the damage when the employees where still there and when I asked them about it they claimed "it was like this from the beginning". This is what they also told the owner of the company later, so they refuse to take responsibility...
What are my options here?
First of all I havent paid them yet and I am not intending to till this is resolved i.e. either in the best case they fix it using their insurance or in the worse case I fix it and I just pay them the difference fixing cost - cleaning cost (if any).

Is there a state consumer protection agency that I can refer to for advise in the matter? Any other suggestions are appreciated!

Thanks a lot
Reply With Quote
  #2  
Old 30.06.2020, 13:46
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 7,940
Groaned at 439 Times in 364 Posts
Thanked 9,766 Times in 4,668 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Damages incurred by window cleaning company

So to get this straight.

1 adult says the company broke something.
Several adults say the company did not break something.

So unless you have hard proof that they indeed did break it, this is a case of "life sucks" imho.

I assume it is undisputed by all parties that they indeed performed the act of cleaning. So unless they did not do a job as agreed upon withholding that payment might end up in a Betreibung and a higher bill.

You can consult the ombudsman, or contact your legal insurance (if you have any)

This is a case where I'd accept my losses.

As for future, stay far away from companies that approach you for cleaning, fixing the roof, placing tiles in the garden etc.. etc.. unless you can check references/reputation. Better to perhaps pay some more and pick yourself to avoid a big chance of being screwed-up in one way or the other.
__________________
Everything we do before a pandemic will seem alarmist. Everything we do after will seem inadequate
Reply With Quote
The following 5 users would like to thank EdwinNL for this useful post:
  #3  
Old 30.06.2020, 13:53
Verbier's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: Lully VD
Posts: 4,182
Groaned at 16 Times in 16 Posts
Thanked 4,300 Times in 2,209 Posts
Verbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond repute
Re: Damages incurred by window cleaning company

Quote:
View Post
So to get this straight.

1 adult says the company broke something.
Several adults say the company did not break something.

So unless you have hard proof that they indeed did break it, this is a case of "life sucks" imho.

I assume it is undisputed by all parties that they indeed performed the act of cleaning. So unless they did not do a job as agreed upon withholding that payment might end up in a Betreibung and a higher bill.

You can consult the ombudsman, or contact your legal insurance (if you have any)

This is a case where I'd accept my losses.

As for future, stay far away from companies that approach you for cleaning, fixing the roof, placing tiles in the garden etc.. etc.. unless you can check references/reputation. Better to perhaps pay some more and pick yourself to avoid a big chance of being screwed-up in one way or the other.
AND, take photos of everything, in all the possible positions (open, closed, up, down etc.) before you have a company/person start to clean whatever needs to be cleaned. Do an inspection with the person doing the quote and state you want them to put on the offer that they inspected the object and there was no damage.

Don't trust anybody. It is certain that if the employees damaged it, they will not be in a hurry to tell the boss that they screwed up.
Reply With Quote
The following 2 users would like to thank Verbier for this useful post:
  #4  
Old 30.06.2020, 13:57
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 2,574
Groaned at 108 Times in 76 Posts
Thanked 2,923 Times in 1,460 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Damages incurred by window cleaning company

Have it fixed and then send them the bill. If they don’t pay it, initiate a poursuit against them.
Reply With Quote
This user would like to thank bowlie for this useful post:
  #5  
Old 30.06.2020, 14:00
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 14,653
Groaned at 462 Times in 368 Posts
Thanked 20,467 Times in 8,485 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Damages incurred by window cleaning company

Quote:
View Post
To cut a long story short, the employees of the company came to clean, did in general a rather louzy cleaning and on top of this damaged one of the blinds i.e. they cut one of the 3 tapes that bring the stores up/down resulting
How old is the blind? Is that particular blind more in the sun than the others?

Those tapes are incredibly strong but they do rot over time in the sun, such that they get very fragile and can 'break' with minimum force.

Oh - and as other have said, never get any work done by cold callers - online, by telephone or physically turning up at your doorstep.

Do you need a new tarmac driveway laid?
Reply With Quote
  #6  
Old 30.06.2020, 14:06
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 12,044
Groaned at 186 Times in 163 Posts
Thanked 17,347 Times in 7,052 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Damages incurred by window cleaning company

Quote:
View Post
...stay far away from companies that approach you...
Quote:
View Post
Have it fixed and then send them the bill. If they don’t pay it, initiate a poursuit against them.
That's what I'd do. You might get the repairer to offer an opinion on how it could have happened.
Reply With Quote
  #7  
Old 30.06.2020, 14:09
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 7,940
Groaned at 439 Times in 364 Posts
Thanked 9,766 Times in 4,668 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Damages incurred by window cleaning company

Quote:
View Post

Do you need a new tarmac driveway laid?
Oh I love the ones where they scrape away 8 cubic meters of ground which they have sold further on in the street never to be seen again
Reply With Quote
  #8  
Old 30.06.2020, 15:50
Newbie 1st class
 
Join Date: Feb 2010
Location: Zurich
Posts: 18
Groaned at 2 Times in 1 Post
Thanked 1 Time in 1 Post
giannisdoe has no particular reputation at present
Re: Damages incurred by window cleaning company

Thanks everyone for the suggestions. The company did not come entirely out of the blue. They have a contract for some common areas of the building so I thought if the Verwaltung trusts them they must be ok.
The blinds are 8 years old, so not brand new but these tapes should last for 20 years or so. Also these blinds are not exposed to the sun more than others in the house.
My guess is that as they were cleaning the blinds and moving them right and left, the tape was rubbed against the edge of the hole which it goes through and it was cut. It may have been that this spot was weaker than the rest, or they applied more force to it who knows.
Reply With Quote
  #9  
Old 30.06.2020, 16:29
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 2,574
Groaned at 108 Times in 76 Posts
Thanked 2,923 Times in 1,460 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Damages incurred by window cleaning company

If you want to be nice(r) you could ask them to repair the damage, otherwise you will have it fixed and will send them the bill.

They (should) have insurance for this.
Reply With Quote
This user would like to thank bowlie for this useful post:
  #10  
Old 30.06.2020, 16:33
Forum Veteran
 
Join Date: Aug 2015
Location: Basel
Posts: 1,435
Groaned at 29 Times in 24 Posts
Thanked 833 Times in 499 Posts
Landers has earned the respect of manyLanders has earned the respect of manyLanders has earned the respect of many
Re: Damages incurred by window cleaning company

Quote:
View Post
So unless you have hard proof that they indeed did break it, this is a case of "life sucks" imho.


Which may or may not count for anything (your opinion)

There are certain responsibilities which weigh higher on the service provider than on the customer.


One could reasonably expect the workers to point out any obvious defects and also to inform you if something was broken during the works, whether it was their fault or because of an existing defect. They should also be insured for such events.



Having said that, I think it's likely the blinds were already damaged. One wouldn't expect cleaning to cut a cord (if it was done properly). They can be quite easy to do a temporary (--> permanent) repair and I'm a bit surprised the guys don't have equipment with them to make such a repair.
If they came, cleaned, then went away without saying anything other than "sign here" then it sounds suspicious.



As for the cleaning there can be two types of cleaning - they go through the motions of cleaning or they make the stuff clean. I suppose this wasn't clarified but one could reasonably expect the stuff to be clean afterwards. It's always advisable to have some kind of written service agreement which deals with expectations and what happens in the event something goes wrong.



You could talk to your Hauswart and see if they have any ideas.



I'm looking forward to the posts that say you should consider the payment a donation because of coronavirus.
Reply With Quote
This user would like to thank Landers for this useful post:
This user groans at Landers for this post:
  #11  
Old 30.06.2020, 16:57
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 7,940
Groaned at 439 Times in 364 Posts
Thanked 9,766 Times in 4,668 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Damages incurred by window cleaning company

Quote:
View Post
Which may or may not count for anything (your opinion)

There are certain responsibilities which weigh higher on the service provider than on the customer.
My opinion is that if there is no proof that it is word against word, in this situation it is several adults against one. Also it is OP making a claim so he has the burden of proof.

But if you think that if a couple of movers all shed their shoulders about the scratch on your floor and you can't proof that they did it, that you're going to get money from them, hey it must be a happy world you live in.

Last edited by EdwinNL; 30.06.2020 at 20:56.
Reply With Quote
Reply

Tags
consumer protection, damages in the apartment




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Does the rental company need approval prior to repair of apartment damages connor1a Housing in general 11 25.01.2015 09:12
Window Cleaning charges Shires bird Complaints corner 26 05.08.2013 21:51
Window cleaning Sophie76 General off-topic 17 12.06.2013 20:32
Window cleaning nightmare - help! Island Monkey General off-topic 17 07.06.2013 20:44
Where to buy - Window cleaning squeegee? Tom1234 Other/general 12 06.11.2009 15:19


All times are GMT +2. The time now is 20:31.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0