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  #21  
Old 06.07.2020, 11:42
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Re: Hairdresser refund - Consumer rights in services

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Quite understandable if you told the hair dresser how much shorter your hair should be, probably in a language foreign to that hair dresser, maybe aided by some sign language. It was misinterpreted as the final length.
This happened to a friend of mine, practicing Spanish while on holiday in Spain. It's funny now but back then it wasn't.
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  #22  
Old 06.07.2020, 13:43
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Re: Hairdresser refund - Consumer rights in services

Funny how the gentlemen part of the forum was quick to react... Boom! Groan! Done!
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  #23  
Old 07.07.2020, 01:55
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Re: Hairdresser refund - Consumer rights in services

wow. here I was thinking that the english forum was meant for people to be able to get an actual factual advice on their issues related to living in switzerland.


do any of you have an actual knowledge of the swiss consumer law? or just here to troll my level of the language / intellectual skills?


the stylist as well as the salon owner were shown a reference picture for colour as well as a reference photo for the cut (taken from their own website). they both agreed this was doable expressed they knew what they were doing.


after the fact, both of them eventually agreed they did not deliver what was asked of them - that the colour was wrong, and the hair was cut way too short. - so as I said - this CANNOT be fixed, as I cannot grow 4cm of hair overnight! but I did still need another hair appointment, because not only was the hair cut too short, it was twice as long on one side than the other and longer at the back than the front. as for the hair colour - i wanted a cool brown, it ended up being red, because they used a shade with warm undertones. even if my undertones were red, that is a thing to be compensated by a hair colour with green / blue undertones. do not come after me with the lack of hairdressing knowledge.


and I salute you if you're capable of stopping somebody on time when they take a swing and chop the whole of your fringe off at one go. i do not posses that superpower. nor should I.



I am not asking anybody to compensate my lost wage. but just as you have a right to return a faulty/dead on arrival product, I'd only expect there is a law extending the customer protection to the service industry.


and for somebody laughing the pixie appointment costs 200chf - I'd assume you're a man who's got no idea how female pink tax works. even in this salon, the man haircut costs ~60CHF, whereas my 'women short' cut was 80CHF. welcome to the women's world.


and no, zurich hair salons are not of a good quality. I've been to 5. this is a third salon with rave ratings that did not know what they were doing. the last one burnt my hair off with bleach.


I do not need to explain myself to a bunch of bored strangers on the internet any further.



And please go ahead and troll me further how these two styles are exactly the same. And yes, my hair HAD been long enough to cut it the way I wanted.
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Last edited by lost_inbroad; 07.07.2020 at 18:43. Reason: name removed in order to avoid possible libel charges
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Old 07.07.2020, 02:38
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Re: Hairdresser refund - Consumer rights in services

You can sue. It's very difficult though.
Some info in German.

There is a "Bundesgerichtsentscheid" (highest court in CH) from 2004 about a problem with a hairdresser. It takes a long time and lots of money to get to the Bundesgericht and that's only worth it if you win.

You named and shamed, you had a good rant (and yes, it was entertaining to others, thanks). I'm not sure taking a lawyer is good advice. But if your anger is lasting you could try the "Ombudsman" in your area, s/he would at least be able to tell you what possibilities you have or try to step in.
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Old 07.07.2020, 03:40
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Re: Hairdresser refund - Consumer rights in services

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You can sue. It's very difficult though.
Some info in German.

There is a "Bundesgerichtsentscheid" (highest court in CH) from 2004 about a problem with a hairdresser. It takes a long time and lots of money to get to the Bundesgericht and that's only worth it if you win.

You named and shamed, you had a good rant (and yes, it was entertaining to others, thanks). I'm not sure taking a lawyer is good advice. But if your anger is lasting you could try the "Ombudsman" in your area, s/he would at least be able to tell you what possibilities you have or try to step in.

too boring to be entertaining, but I guess that depends on the general level of entertainment in one's life


thanks for the links though
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Old 07.07.2020, 03:52
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Re: Hairdresser refund - Consumer rights in services

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too boring to be entertaining, but I guess that depends on the general level of entertainment in one's life


thanks for the links though
LOL, I thought you wanted this to be taken seriously and not be entertaining?

If you demanded the style of haircut and colour as clearly as you demand the type of people's reactions here, I'm not surprised you have a problem.
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  #27  
Old 07.07.2020, 04:16
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Re: Hairdresser refund - Consumer rights in services

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wow. here I was thinking that the english forum was meant for people to be able to get an actual factual advice on their issues related to living in switzerland.


do any of you have an actual knowledge of the swiss consumer law? or just here to troll my level of the language / intellectual skills?


the stylist as well as the salon owner were shown a reference picture for colour as well as a reference photo for the cut (taken from their own website). they both agreed this was doable expressed they knew what they were doing.


after the fact, both of them eventually agreed they did not deliver what was asked of them - that the colour was wrong, and the hair was cut way too short. - so as I said - this CANNOT be fixed, as I cannot grow 4cm of hair overnight! but I did still need another hair appointment, because not only was the hair cut too short, it was twice as long on one side than the other and longer at the back than the front. as for the hair colour - i wanted a cool brown, it ended up being red, because they used a shade with warm undertones. even if my undertones were red, that is a thing to be compensated by a hair colour with green / blue undertones. do not come after me with the lack of hairdressing knowledge.


and I salute you if you're capable of stopping somebody on time when they take a swing and chop the whole of your fringe off at one go. i do not posses that superpower. nor should I.



I am not asking anybody to compensate my lost wage. but just as you have a right to return a faulty/dead on arrival product, I'd only expect there is a law extending the customer protection to the service industry.


and for somebody laughing the pixie appointment costs 200chf - I'd assume you're a man who's got no idea how female pink tax works. even in this salon, the man haircut costs ~60CHF, whereas my 'women short' cut was 80CHF. welcome to the women's world.


and no, zurich hair salons are not of a good quality. I've been to 5. this is a third salon with rave ratings that did not know what they were doing. the last one burnt my hair off with bleach.


I do not need to explain myself to a bunch of bored strangers on the internet any further.




And please go ahead and troll me further how these two styles are exactly the same. And yes, my hair HAD been long enough to cut it the way I wanted.
Hi OP,

I also had a bad experience at a salon in Seefeld when I first moved to Zurich. They had several outlets throughout Zurich and like you, I fell at the mercy of the stylist (who was not the best!).

After much trial and error I found a really good salon in Zurich. PM me if you are interested (and for the record, I am not an owner of a hair salon nor a hair dresser but I do know, based on my experience, it is not easy to find a good salon in Zurich).

Hope this helps and sorry for your experience! Sadly, I had a similar one...

Last edited by lost_inbroad; 07.07.2020 at 18:46. Reason: name removed to avoid possible libel charges
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  #28  
Old 07.07.2020, 09:52
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Re: Hairdresser refund - Consumer rights in services

I also had a bad experience in Uetikon am See (now closed) and always rather had the feeling that stylists did what they wanted rather than what the customer requested.

I now go to the hair stylist Terrifisch recommends and am really pleased with the results.

Last edited by lost_inbroad; 07.07.2020 at 18:47. Reason: name removed to avoid possible libel charges
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  #29  
Old 07.07.2020, 17:58
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Re: Hairdresser refund - Consumer rights in services

I think at some point we have all had a bad hair experience (I certainly had a few in my teens and 20s) - first time I had mine done in Basel I couldn't speak a word of German and my stylist only spoke Italian. I came out looking like Annie Lennox with a white blonde crop. For the record, I laugh about it now and the same guy is still doing my hair 5 years on because I now have a great rapport with him.

Unless something has happened like you were burned by the chemicals in hair dye or had an allergic reaction, I would put it down to experience, accept you are out of pocket and find another reputable salon to go to in future (all professional salons do a hair dye patch test first on your wrist or the back of the neck, I've been having my hair coloured professionally since about 1986)

I've also never heard of any hair salon taking a deposit beforehand, it seems very strange.
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Old 07.07.2020, 20:35
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Re: Hairdresser refund - Consumer rights in services

What is " hair fading " called in German?
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  #31  
Old 07.07.2020, 21:05
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Re: Hairdresser refund - Consumer rights in services

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What is " hair fading " called in German?
Haar Fading
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Old 07.07.2020, 21:34
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Re: Hairdresser refund - Consumer rights in services

"I do not need to explain myself to a bunch of bored strangers on the internet any further".

Attention seeking is never a very nice personality trait to have. You were offered answers and advice but chose to be rude to people.
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  #33  
Old 07.07.2020, 21:49
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Re: Hairdresser refund - Consumer rights in services

In OP's defense, that is a pretty bad haircut and color job. If I'd seen the photos at random I would guess a friend tried to be nice and do a quarantine cut - not a professional. Had it been done to my head and for that price, I'd be mad too.

I think the salon should not have charged and just refunded the deposit. But that's my opinion. They offered to "fix" it and OP declined, so I think that's that. It still might be worth a registered letter to the owner, particularly if photos are included.

Whatever salon charged 200 for a pixie to fix it also took advantage. I've received color, cut and style for 200 in CH, and my hair is past my shoulders!
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Old 07.07.2020, 22:20
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Re: Hairdresser refund - Consumer rights in services

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If you demanded the style of haircut and colour as clearly as you demand the type of people's reactions here, I'm not surprised you have a problem.
Please stop "trolling OP's level of the language / intellectual skills", as she herself elected to put it
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  #35  
Old 07.07.2020, 22:59
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Re: Hairdresser refund - Consumer rights in services

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I think the salon should not have charged and just refunded the deposit. But that's my opinion. They offered to "fix" it and OP declined, so I think that's that.
Yes. From a strictly legal perspective, I also think "that's that".

Service providers, in general, should do what was agreed but then, if they don't, it is their duty to correct their errors. Similarly, the receiver of the improperly performed service is considered to be receiving reasonable access to recompense/reparition, if the service provider is offering to do the work better than before.

At the point that OP declined the service providers offer of their attempts to better their service, I'd say that the whole transaction could be regarded, legally, as completely over.

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It still might be worth a registered letter to the owner, particularly if photos are included.
Yes, that might be worth it. I'd expect that, if the owner responds, he/she is likely to say either:
  • "No, sorry, we offered to fix things and you declined," or else
  • "Sorry, and here's a gift voucher for a free treatment."
If the latter, the voucher will most likely be worth some lower value than the total that OP paid. The reasoning would be that products were used, and the salon overheads, the first time round.

If OP does receive such a voucher, once again it will be up to her whether she accepts or declines. If she accepts, (or even for any further hairdressing experience, anywhere) I'd recommend taking pictures along, of the cut she has in mind, both in style and colour. If she declines, then that, I believe, would definitely be the end of the matter.

OP, I doubt very much that any Court case against this salon would be successful. This is because they have already offered some betterment, but you declined it.

Last edited by doropfiz; 07.07.2020 at 23:38.
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  #36  
Old 07.07.2020, 23:00
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Re: Hairdresser refund - Consumer rights in services

OP, I can understand that this has upset you.

I'd like to encourage you, however, to take some comfort in the testimonies on this thread of several people who have been through a similar thing and who felt very upset at the time. They've written that as time passed, they found that the experience became relativised and hurt less.

I hope that will be so for you, too.
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Old 07.07.2020, 23:19
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Re: Hairdresser refund - Consumer rights in services

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And please go ahead and troll me further how these two styles are exactly the same. And yes, my hair HAD been long enough to cut it the way I wanted.
Looks just like Ghislaine Maxwell!

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Old 08.07.2020, 08:28
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Re: Hairdresser refund - Consumer rights in services

To me the hairdressers here seem afraid to cut too much from your hair. I show them how much I'd like and they always cut at least a couple of centimetres less. And they have plenty to "play" with. OH was joking that I should tell them upfront that I pay double just so I have a "proper" haircut.... I understand they need you to visit more often but still...

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Whatever salon charged 200 for a pixie to fix it also took advantage. I've received color, cut and style for 200 in CH, and my hair is past my shoulders!
Yep, that would be about right in my experience too. OK, a bit more if you want highlights.

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I guess I didn't know that. I use Garnier Olia, and it leaves my hair feeling in better condition than before I used it. Hairdressers are just so expensive here. And when mine needs a trim, I have my hubby do it.
.
I wouldn't let OH do this, but then I think he wouldn't agree either. I do that for my kids, but well....luckily they don't really care about these things yet.

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To the OP... I think most people have had at least one bad experience at the hair salon. I took my son in once and, without asking me first, the woman made shave markings on the side of his head that made him look like Vanilla Ice. This might be one of those things where you can complain to the manager about it but not much else. I hope your hair grows back out quickly.
This. It seems a bit....unusual to look for compensations for a haircut.

Last edited by greenmount; 08.07.2020 at 09:26.
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Old 08.07.2020, 09:26
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Re: Hairdresser refund - Consumer rights in services

As frustrating as that service was, give the beauty shop a bad rating and move on.
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Old 08.07.2020, 19:02
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Re: Hairdresser refund - Consumer rights in services

It looks like that haircut will look much better im 3-4 wks which was probably intentional. People might not be unhappy with it if it last looking neat longer before going back. Hair services are so expensive here that I have many friends who complain that the cuts are always way shorter than asked for. To save coming back too soon? I guess there is logic in it. OP, if it is any help - I like your new cut, looks really dandy..Late 20s swing era, shows your face more.

If my opinion counts - I don't go to hairdressers, no time.
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