Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 11.07.2020, 22:35
Junior Member
 
Join Date: Nov 2018
Location: Geneva
Posts: 46
Groaned at 12 Times in 10 Posts
Thanked 16 Times in 15 Posts
mikedragos has earned some respectmikedragos has earned some respect
Fake promotions by SamsungSchweiz

After purchasing s20 and registering for earbuds promotion through their Samsung Members app and providing correct shipping address in Geneva, after approving it, their tracking system started telling me that the address info is missing.

I have literally updated five times the address, even with canton info (no field for canton by the way); there is no way to see what address has been registered after pressing 'submit' button.

Two weeks nothing happens, then I receive another email saying 'we don't have your shipping address, if not updated by end July, we won't be able to ship it'. So of course, I respond via email with the address, via message in their tracking system with the address, and via 'address update' in their tracking system (the one you don't see after pressing 'submit' button).

The tracking status quickly goes back to approved.

Two weeks later nothing happens, but tracking system goes back to 'missing information'.

I update the address again and again, another email with the address to them and finally, another email - 'we don't have CANTON information'

SERIOUSLY???

several more updates, including CANTON information in the narrative address field (remember - there is no separate field for canton); another email with address and canton information, and still nothing.

Current tracking status: 'missing information'

So don't be tricked with any of the Samsung fake promotions. For me, this is an (expensive) lesson learnt - never again with Samsung.
Reply With Quote
The following 3 users groan at mikedragos for this post:
  #2  
Old 11.07.2020, 23:55
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 4,002
Groaned at 156 Times in 135 Posts
Thanked 6,229 Times in 2,861 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

So how exactly does your inability to provide an approbate address represent a fake promotion by Samsung????
Reply With Quote
The following 3 users would like to thank Jim2007 for this useful post:
The following 2 users groan at Jim2007 for this post:
  #3  
Old 12.07.2020, 00:19
Junior Member
 
Join Date: Nov 2018
Location: Geneva
Posts: 46
Groaned at 12 Times in 10 Posts
Thanked 16 Times in 15 Posts
mikedragos has earned some respectmikedragos has earned some respect
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
So how exactly does your inability to provide an approbate address represent a fake promotion by Samsung????
Is this a serious question?
Reply With Quote
This user groans at mikedragos for this post:
  #4  
Old 12.07.2020, 02:33
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 4,002
Groaned at 156 Times in 135 Posts
Thanked 6,229 Times in 2,861 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
Is this a serious question?
It certainly is. You made a statement that Samsung has been committing Fraud, the reality is anything but.
Reply With Quote
The following 2 users would like to thank Jim2007 for this useful post:
  #5  
Old 12.07.2020, 07:12
Forum Veteran
 
Join Date: Jan 2010
Location: California
Posts: 656
Groaned at 25 Times in 13 Posts
Thanked 686 Times in 304 Posts
SwissPete has earned the respect of manySwissPete has earned the respect of manySwissPete has earned the respect of many
Re: Fake promotions by SamsungSchweiz

Envoyer un mail à la Direction:

https://contactus.samsung.com/custom...ROD_ID=G303850

Country Manager
Dario Casari
Reply With Quote
The following 3 users would like to thank SwissPete for this useful post:
  #6  
Old 12.07.2020, 08:22
Forum Legend
 
Join Date: Mar 2009
Location: Zurich
Posts: 12,221
Groaned at 857 Times in 600 Posts
Thanked 16,650 Times in 6,545 Posts
Chuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

It's not a fake competition, it's a real competition backed up by an incompetent customer service and registration system. Samsung customer service, like many giant electronics companies, can be diabolical.
Reply With Quote
The following 5 users would like to thank Chuff for this useful post:
  #7  
Old 12.07.2020, 09:01
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 7,650
Groaned at 324 Times in 218 Posts
Thanked 10,447 Times in 3,656 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

The Swiss postal system is simple and efficient. For addresses all we need is:

Name
Street
Street number
Post code
Town or village

Most international companies‘ online address forms can‘t handle this and ask for ‚State‘ or ‚County‘ and run the details in a different order with the post code at the end, before the country.

I suspect that this is where the problem lies. It is certainly not a fake promotion...
Reply With Quote
The following 5 users would like to thank AbFab for this useful post:
  #8  
Old 12.07.2020, 09:27
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 12,109
Groaned at 188 Times in 165 Posts
Thanked 17,427 Times in 7,093 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

I do wonder why people so often reach for "fake" "scam" and even "fraud", when really it's just incompetence on the part of the company they're dealing with. (Or the poster, sometimes).
Reply With Quote
The following 5 users would like to thank NotAllThere for this useful post:
This user groans at NotAllThere for this post:
  #9  
Old 12.07.2020, 09:32
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 2,729
Groaned at 116 Times in 82 Posts
Thanked 3,120 Times in 1,567 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
The Swiss postal system is simple and efficient. For addresses all we need is:

Name
Street
Street number
Post code
Town or village

Most international companies‘ online address forms can‘t handle this and ask for ‚State‘ or ‚County‘ and run the details in a different order with the post code at the end, before the country.

I suspect that this is where the problem lies. It is certainly not a fake promotion...
You don’t even need the Street number or town name, sometimes not even the Street name. TIS
Reply With Quote
  #10  
Old 12.07.2020, 09:34
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 2,729
Groaned at 116 Times in 82 Posts
Thanked 3,120 Times in 1,567 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
I do wonder why people so often reach for "fake" "scam" and even "fraud", when really it's just incompetence on the part of the company they're dealing with. (Or the poster, sometimes).
Well in this case the OP got a reaction and likely found a solution ...
Unless the incompetence continues, that is.
Reply With Quote
This user would like to thank bowlie for this useful post:
This user groans at bowlie for this post:
  #11  
Old 12.07.2020, 09:35
Pancakes's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Zurich-ish
Posts: 3,358
Groaned at 130 Times in 87 Posts
Thanked 5,695 Times in 2,275 Posts
Pancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Is it possible for you to try entering the address of a friend or relative here to see if that address will work? (Someone who could then forward the earbuds to you after they arrive).
Reply With Quote
  #12  
Old 12.07.2020, 10:04
Junior Member
 
Join Date: Nov 2018
Location: Geneva
Posts: 46
Groaned at 12 Times in 10 Posts
Thanked 16 Times in 15 Posts
mikedragos has earned some respectmikedragos has earned some respect
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
It certainly is. You made a statement that Samsung has been committing Fraud, the reality is anything but.
My statement was that until now - almost two months after purchase and providing correct address at least five times to Samsung, I have not received their promised promotional item.

How do you qualify that?
Reply With Quote
This user groans at mikedragos for this post:
  #13  
Old 12.07.2020, 10:20
Pancakes's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Zurich-ish
Posts: 3,358
Groaned at 130 Times in 87 Posts
Thanked 5,695 Times in 2,275 Posts
Pancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Looks like you're not the only one who has had problems with Samsung's customer service as well as their earbud promotional thing:

https://eu.community.samsung.com/t5/.../977220/page/6

It appears that they have an awful reputation for their promotional schemes:

https://uk.trustpilot.com/review/www...motions.claims
Reply With Quote
This user would like to thank Pancakes for this useful post:
  #14  
Old 12.07.2020, 10:21
Junior Member
 
Join Date: Nov 2018
Location: Geneva
Posts: 46
Groaned at 12 Times in 10 Posts
Thanked 16 Times in 15 Posts
mikedragos has earned some respectmikedragos has earned some respect
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
Envoyer un mail à la Direction:

https://contactus.samsung.com/custom...ROD_ID=G303850

Country Manager
Dario Casari
Already sent then another mail, not through their tracking system but through 'contactus' link above. No use thusfar.

Quote:
View Post
It's not a fake competition, it's a real competition backed up by an incompetent customer service and registration system. Samsung customer service, like many giant electronics companies, can be diabolical.
Perhaps. But I don't know that. All I know is that after multiple efforts to provide them with correct information, they can't handle it. If at the end I never receive this item, how would you consider this company but fake?

Quote:
View Post
The Swiss postal system is simple and efficient. For addresses all we need is:

Name
Street
Street number
Post code
Town or village

Most international companies‘ online address forms can‘t handle this and ask for ‚State‘ or ‚County‘ and run the details in a different order with the post code at the end, before the country.

I suspect that this is where the problem lies. It is certainly not a fake promotion...
Cannot agree more. However, their tracking system has specific/separate fields such as:

'Address 1'; 'Address 2'; 'Zip code'; 'City/town';

(no field for the canton information, though).

So I entered my regular address where I am registered and reside (this is not a sublet, it is regularly rented flat from the regie) and where of course I get all my mails, bills, pay electricity; the same address is entered in my carte grisse, and even in my post.ch account... so it works perfectly fine for everyone but Samsung.

(and again, after some weeks they dare telling me 'Canton information is missing' ??)

Quote:
View Post
I do wonder why people so often reach for "fake" "scam" and even "fraud", when really it's just incompetence on the part of the company they're dealing with. (Or the poster, sometimes).
Perhaps. But not my problem if they are incompetent - for me, this promotion and everything else from Samsung will be fake until I receive what their promise. Simple contract law.

Quote:
View Post
You don’t even need the Street number or town name, sometimes not even the Street name. TIS
Nonetheless, I provided correct details numerous times.

Quote:
View Post
Well in this case the OP got a reaction and likely found a solution ...
Unless the incompetence continues, that is.
I have not found a solution, not yet.

Quote:
View Post
Is it possible for you to try entering the address of a friend or relative here to see if that address will work? (Someone who could then forward the earbuds to you after they arrive).
Why would I do that?

All items I order online come regularly to my address and never had a problem with anyone but Samsung. And I guess you could imagine what confusion I would cause if I attempt to provide another address now.
Reply With Quote
This user groans at mikedragos for this post:
  #15  
Old 12.07.2020, 10:24
Pancakes's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Zurich-ish
Posts: 3,358
Groaned at 130 Times in 87 Posts
Thanked 5,695 Times in 2,275 Posts
Pancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond reputePancakes has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
Why would I do that?

All items I order online come regularly to my address and never had a problem with anyone but Samsung.
It was just a suggestion ... in case the problem was with your address not being recognized by their 'system.' But from what I see in reviews, etc., it sounds like the problem is more that Samsung doesn't have its shit together.

Good luck.
Reply With Quote
The following 2 users would like to thank Pancakes for this useful post:
  #16  
Old 12.07.2020, 10:32
Ace1's Avatar
A modal singularity
 
Join Date: Sep 2011
Location: Morgins, VS (and Alsace)
Posts: 8,179
Groaned at 318 Times in 206 Posts
Thanked 13,567 Times in 5,978 Posts
Ace1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
If at the end I never receive this item, how would you consider this company but fake?
Occam's Razor. Never attribute to malice what can be explained by simple incompetence.
Reply With Quote
This user would like to thank Ace1 for this useful post:
  #17  
Old 12.07.2020, 10:36
Junior Member
 
Join Date: Nov 2018
Location: Geneva
Posts: 46
Groaned at 12 Times in 10 Posts
Thanked 16 Times in 15 Posts
mikedragos has earned some respectmikedragos has earned some respect
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
Occam's Razor. Never attribute to malice what can be explained by simple incompetence.
Perhaps they are incompetent.

However, the sole reason why I bought their product now was due to this promotion. There were other alternatives but this promotion was decisive factor for me.

So that makes a contractual obligation on their part. If they fail to deliver due to their incompetence, this is their problem, not mine. Hence, for me this will be fake until they fulfill their contractual obligation.

When you purchase an item from an online store, and never gets delivered, I guess you would also give them credit for their incompetence instead of calling them fake?
Reply With Quote
This user groans at mikedragos for this post:
  #18  
Old 12.07.2020, 10:41
Junior Member
 
Join Date: Nov 2018
Location: Geneva
Posts: 46
Groaned at 12 Times in 10 Posts
Thanked 16 Times in 15 Posts
mikedragos has earned some respectmikedragos has earned some respect
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
I do wonder why people so often reach for "fake" "scam" and even "fraud", when really it's just incompetence on the part of the company they're dealing with. (Or the poster, sometimes).
There is no incompetence on the side of the poster (in this case), this is sure.

So when you purchase something online and never gets delivered to you, you consider this 'really just incompetence on the part of the company you are dealing with' and accept that you would never receive the purchased item?
Reply With Quote
This user groans at mikedragos for this post:
  #19  
Old 12.07.2020, 10:50
Ace1's Avatar
A modal singularity
 
Join Date: Sep 2011
Location: Morgins, VS (and Alsace)
Posts: 8,179
Groaned at 318 Times in 206 Posts
Thanked 13,567 Times in 5,978 Posts
Ace1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
When you purchase an item from an online store, and never gets delivered, I guess you would also give them credit for their incompetence instead of calling them fake?
Well yes, of course I would.

Making a default assumption that any known online shop, let alone a huge multinational like Samsung, would be putting their reputation on the line by perpetrating a "fake" of this sort is patently ridiculous.
Reply With Quote
  #20  
Old 12.07.2020, 11:11
curley's Avatar
Forum Legend
 
Join Date: Oct 2006
Location: canton ZH
Posts: 11,154
Groaned at 176 Times in 147 Posts
Thanked 12,456 Times in 6,531 Posts
curley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond reputecurley has a reputation beyond repute
Re: Fake promotions by SamsungSchweiz

Quote:
View Post
...... If they fail to deliver due to their incompetence, this is their problem, not mine.......
Not sure, they probably don't spend their Sunday mornings thinking about it?

Quote:
View Post
There is no incompetence on the side of the poster (in this case), this is sure.

So when you purchase something online and never gets delivered to you, you consider this 'really just incompetence on the part of the company you are dealing with' and accept that you would never receive the purchased item?
You purchased the handy and it got delivered. Did I understand that correctly?

This promotion thing for ear buds seems to have ended 29.3.2020.
Reply With Quote
This user would like to thank curley for this useful post:
Reply

Tags
earbuds, fake, promotion, s20, samsung




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
TV price promotions An Expat Wife TV/internet/telephone 4 19.02.2016 19:33
Moderator promotions Slaphead Announcements 42 22.11.2013 13:40
3rd wave of the SBB Supersaver promotions in a few days jrspet Transportation/driving 25 26.01.2013 14:30
Please vote my friend and help his radio show win some CDs and some promotions Buisiki General off-topic 9 18.06.2010 18:51
has anyone heard of unusual hotel promotions in CH??? hankag Travel/day trips/free time 11 27.05.2010 20:31


All times are GMT +2. The time now is 03:10.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0