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Old 03.08.2020, 13:52
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Swiss Post Blunder

Hi All,

About two weeks back, I ordered a pair of speakers from microspot.ch which were due to be delivered next day.

The next day, the postman rang my apartment bell and I answered through intercom.

This was the conversation:
Postman : Post
I : Ok Coming. (and then I opened the building gate)

I live on 3rd floor of the building. It hardly took me 30 seconds to go down. I took stairs. When I reached on the ground floor, there was an empty box (picture attached) there and no sign of the postman.

It was an expensive package and it was clearly mentioned that the package should only be given after authorization.

I looked for the postman on the street and there was no sign of him.

I even went to their distribution center and was able to locate the postman who cleared looked suspicious. Like he did not expect me to be there.
He said that due to Covid situation, they are not taking signatures from customers. Very convenient!!!

I opened a case with microspot.ch and they spoke to swisspost. After patiently waiting for two weeks now, the swiss post has refused to take the responsibility, and naturally micropsot.ch as well.

Here is the thing, the postman has said that he took permission from me to sign on my behalf. I did not even see him inside or outside the building.

He was Gone in 30 Seconds!!

They are saying someone has stolen the package. I took stairs. There was no one in the building. Even the lift was on ground floor. Nobody could have taken the item in 30 seconds and left empty box there.

Can anyone please offer any advice?

Many Thanks!
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  #2  
Old 03.08.2020, 14:11
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Re: Swiss Post Blunder

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Here is the thing, the postman has said that he took permission from me to sign on my behalf.
Doesn't sound normal to me.

The Post has an official procedure for skipping the signature in case of absence. You can go on the website and authorize the waiving of the signature for one single delivery or in a permanent way.
The concept here is that you must provide explicit authorization before they can stop asking your signature.
To my knowledge postmans are not allowed to accept verbal authorization on the spot or make spontaneous decisions about it.

Also, I regularly signed deliveries during Covid; last time was two weeks ago, but also before that. Never on paper, always on the postman's tablet or equivalent.
Maybe a little tricky due to distancing, but signature is required, period.
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Old 03.08.2020, 14:16
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Re: Swiss Post Blunder

I had a parcel delivered, and the postman announced that we had to keep 2m distance, and then asked: Can you please confirm that this parcel is now delivered? I said: Yes, the parcel is now delivered.
He seemed to be recording the interaction.

OP, I'm sorry to hear what happened to you.
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Old 03.08.2020, 14:18
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Re: Swiss Post Blunder

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Hi All,
It was an expensive package and it was clearly mentioned that the package should only be given after authorization.
Where was this mentioned?
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Old 03.08.2020, 14:20
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Re: Swiss Post Blunder

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To my knowledge postmans are not allowed to accept verbal authorization on the spot or make spontaneous decisions about it.
With COVID, they can, and do.

VERY normal at the moment.

Tom
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Old 03.08.2020, 14:20
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Re: Swiss Post Blunder

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Where was this mentioned?
If I track the package on swisspost website, there is a property of the package - SI
which means signature required
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Old 03.08.2020, 18:11
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Re: Swiss Post Blunder

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If I track the package on swisspost website, there is a property of the package - SI which means signature required
In that case, if I were you, I would try again to take this up with Swiss Post. I don't really think that you have a very high chance of success, though, because of what Tom posted above: it has become the new normal for parcels not always to require a signature. But it is certainly worth trying.

I strongly suggest that you do not try to do this by phone, nor by e-mail, but in a registered letter (paper in an envelope, handed in at a post office counter, pay the extra fee of about Fr. 8). In Switzerland, this is the proper, formal route for trying to set out one's legal position.
  • Write in German (since you're in Zürich), not in English.
  • Use brief, plain sentences without any emotional accusations.
  • Just state the chronology, clearly, as it took place.
  • Start from when you set the attribute "signature required", (presumably before you placed the order). Make a print-out of that page on the Post website and attach it.
  • Also print out the tracking page, which shows this attribute.
  • Take a photo of the open, empty packaging in the exact place where you found it, and attach it.
  • Make a print-out of the order you placed, reflecting the value of the item (presumably including the postage charges).
  • Ask for that amount to be refunded to you, because the "signature required" was not upheld. For this, supply your Post Finance account, if you have one, or else your bank details.

As 2 weeks have already past, do this soon.
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Old 03.08.2020, 18:17
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Re: Swiss Post Blunder

Just to provide another anecdotal data point for not getting signatures during COVID: I can confirm that too (ZH). In the past 3 month I received plenty of packages, and all the interactions with the courier were rigorously "Hi * hands the package * see you". The only time they took my signature is when I actually had to pay cash for the customs duties
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Old 03.08.2020, 19:01
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Re: Swiss Post Blunder

My postie, a very nice lady, just says ‘I’ve signed that for you’ and leaves the package a couple of metres away for me to pick up.

Not at all like the OP’s situation though and I can see how things can go pear-shaped.
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Old 03.08.2020, 19:09
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Re: Swiss Post Blunder

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Hi All,

About two weeks back, I ordered a pair of speakers from microspot.ch which were due to be delivered next day.

The next day, the postman rang my apartment bell and I answered through intercom.

This was the conversation:
Postman : Post
I : Ok Coming. (and then I opened the building gate)

I live on 3rd floor of the building. It hardly took me 30 seconds to go down. I took stairs. When I reached on the ground floor, there was an empty box (picture attached) there and no sign of the postman.

It was an expensive package and it was clearly mentioned that the package should only be given after authorization.

I looked for the postman on the street and there was no sign of him.

I even went to their distribution center and was able to locate the postman who cleared looked suspicious. Like he did not expect me to be there.
He said that due to Covid situation, they are not taking signatures from customers. Very convenient!!!

I opened a case with microspot.ch and they spoke to swisspost. After patiently waiting for two weeks now, the swiss post has refused to take the responsibility, and naturally micropsot.ch as well.

Here is the thing, the postman has said that he took permission from me to sign on my behalf. I did not even see him inside or outside the building.

He was Gone in 30 Seconds!!

They are saying someone has stolen the package. I took stairs. There was no one in the building. Even the lift was on ground floor. Nobody could have taken the item in 30 seconds and left empty box there.

Can anyone please offer any advice?

Many Thanks!
Pardon my strong language but the local post workers are a joke! Reading your message, I was like EXACTLY! I have find a partial solution though - I have registered online at https://www.post.ch/en and know in advance about registered mails coming my way. That day if I am around at house, I ensure that I am not in my Pyjamas to run after the post guy - have done it literally twice!
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Old 03.08.2020, 19:47
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Re: Swiss Post Blunder

Interesting. I got a registered parcel about two weeks ago and the postman asked me whether I wanted to sign myself or should he do it. In my town, covid is over.

OP: If neither the post nor microspot feel responsible you have to report the postman to the police. "Anzeige gegen Unbekannt" - the police can check the work schedule at the post. It all sounds like theft anyway. By whom ever (I don't want to blame the postman here, I only know one side of the story).
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Old 03.08.2020, 22:39
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Re: Swiss Post Blunder

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Just to provide another anecdotal data point for not getting signatures during COVID: I can confirm that too (ZH). In the past 3 month I received plenty of packages, and all the interactions with the courier were rigorously "Hi * hands the package * see you". The only time they took my signature is when I actually had to pay cash for the customs duties
Atleast there was a postman waiting for you to hand over the package. In my case there was no one.


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Old 04.08.2020, 11:49
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Re: Swiss Post Blunder

Due to COVID the Post offers that if the recipient authorizes it that the postman will sign the confirmation receipt:
https://www.post.ch/de/pages/corona
"Sendungen gegen Unterschrift: Bei Sendungen wie Einschreiben R, Pakete mit Zusatzleistung «Signature» oder «Assurance» unterschreiben die Pöstlerinnen und Pöstler für die Kunden – sofern diese selbst oder eine empfangsberechtigte Person bei der Zustellung anwesend ist. So können wir das Social Distancing einhalten."
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Old 04.08.2020, 11:59
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Re: Swiss Post Blunder

In that case can you go to the police and report a theft?

Depending on the expense of the item you might be able to claim it on insurance then using the police report (can't remember what it is called)?
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Old 04.08.2020, 15:40
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Re: Swiss Post Blunder

I would not hesitate to report it to the police. That may shake the Post up a bit. If they've had other reports from people served by the same postman it may help them build a good case.

As an aside, I know more and more people are fed up with Swiss Post, send A post and received B post service. Parcel gone missing and they claim no responsibility. I'd also write to the big boss of Swiss Post and tell him what has happened and what you are doing.
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Old 04.08.2020, 20:28
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Re: Swiss Post Blunder

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and naturally micropsot.ch as well.
You bought the shoes from this company and they did not arrive? Then they are at fault and should resend - they can sort it out with their shipping company (in this case Swiss Post)... they have shipping insurance for this kind of thing.

But I would note there are tons of better companies to buy sport shoes from than microspot - they are mainly selling techie stuff...
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Old 04.08.2020, 20:36
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Re: Swiss Post Blunder

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You bought the shoes from this company and they did not arrive? Then they are at fault and should resend - they can sort it out with their shipping company (in this case Swiss Post)... they have shipping insurance for this kind of thing.

But I would note there are tons of better companies to buy sport shoes from than microspot - they are mainly selling techie stuff...

Speakers. Not sneakers...


Regards




Ian
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Old 04.08.2020, 20:37
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Re: Swiss Post Blunder

OP, be very careful what you write and what you say. You may have suspicions about your post-person, but you have no facts to sustain such suspicions.

Go back to the retailer and tell them the item was never received and you didn’t sign for one. Let them sort it out with La Post. If they demure then contact your credit card company and claim back your payment for non delivery.
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Old 04.08.2020, 20:38
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Re: Swiss Post Blunder

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Speakers. Not sneakers...
If I could groan myself I would, sorry for the poor reading skills
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Old 05.08.2020, 16:30
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Re: Swiss Post Blunder

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If they demure then contact your credit card company and claim back your payment for non delivery.
This might be a decent solution, but you need to be ready to burn down bridges with the company. Some companies, after a chargeback, won't do any business with you in future.
So if the OP say is a huge fun and a frequent customer of microspot, it might fire back - otherwise definitely worth a shot
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