Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 18.10.2020, 11:47
Member
 
Join Date: Sep 2020
Location: schwyz
Posts: 150
Groaned at 14 Times in 11 Posts
Thanked 23 Times in 18 Posts
NewInSchwyz is considered a nuisanceNewInSchwyz is considered a nuisanceNewInSchwyz is considered a nuisance
Zurich All Zone Season Ticket

I have this ticket from Feb 2020 and it covers all zones - Cost 2226 SFR

I have not used it since March as we were all home office and I went in to ask for it to be suspended or refunded

I was basically told that is not possible and it is worth nothing - Is that true??

I feel like I paid for a full season ticket but did not use it this year at all
Reply With Quote
  #2  
Old 18.10.2020, 12:15
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,179
Groaned at 52 Times in 48 Posts
Thanked 3,787 Times in 1,728 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Not sure if you're asking if you can get a refund retrospectively, to which the answer is definitely no.

You also can't cancel the card during the year, or even suspend it like you can with a GA:

https://www.zvv.ch/zvv/en/service/cu...work-pass.html

I wonder if you could convert it to one with the minimum number of zones and get a refund?

https://www.zvv.ch/zvv/en/service/cu...work-pass.html
Reply With Quote
  #3  
Old 18.10.2020, 12:24
Forum Veteran
 
Join Date: Aug 2010
Location: Zurich
Posts: 834
Groaned at 0 Times in 0 Posts
Thanked 1,053 Times in 527 Posts
irish_temptation has a reputation beyond reputeirish_temptation has a reputation beyond reputeirish_temptation has a reputation beyond reputeirish_temptation has a reputation beyond repute
Re: Zurich All Zone Season Ticket

As far as I know the yearly cards got extended for free by a couple of weeks but thats it. And it makes sense. Its not the ZVVs fault and they are operating. That you chose not to use it is your personal decision.
Just cancel it in time to make sure you won't have to pay for an additional year.
Reply With Quote
The following 4 users would like to thank irish_temptation for this useful post:
  #4  
Old 18.10.2020, 12:58
Member
 
Join Date: Sep 2020
Location: schwyz
Posts: 150
Groaned at 14 Times in 11 Posts
Thanked 23 Times in 18 Posts
NewInSchwyz is considered a nuisanceNewInSchwyz is considered a nuisanceNewInSchwyz is considered a nuisance
Re: Zurich All Zone Season Ticket

Do the tickets auto renew?

Its no ones fault of course but I paid for using the train Monday to Friday - I have not been doing that for preety much the whole year... since march

So everyone has just swallowed the transport costs have they and written them off as a gift to SBB?
Reply With Quote
  #5  
Old 18.10.2020, 16:16
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 3,997
Groaned at 191 Times in 140 Posts
Thanked 5,355 Times in 2,528 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
So everyone has just swallowed the transport costs have they and written them off as a gift to SBB?
Pretty much. Just like the concerts that I’ve paid for, but are ‘postponed indefinitely’ and IMHO will never take place.

I believe the expression is ‘shit happens’.
Reply With Quote
The following 4 users would like to thank bowlie for this useful post:
  #6  
Old 18.10.2020, 17:10
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,179
Groaned at 52 Times in 48 Posts
Thanked 3,787 Times in 1,728 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
Do the tickets auto renew?

Its no ones fault of course but I paid for using the train Monday to Friday - I have not been doing that for preety much the whole year... since march

So everyone has just swallowed the transport costs have they and written them off as a gift to SBB?
They are still running the trains, so it's not just a gift they have costs, and if they did refund them all they'd probably need a government handout which we'd end up paying anyway.
Reply With Quote
The following 2 users would like to thank newtoswitz for this useful post:
  #7  
Old 19.10.2020, 11:46
Forum Veteran
 
Join Date: Jan 2010
Location: Zurich
Posts: 843
Groaned at 117 Times in 62 Posts
Thanked 922 Times in 439 Posts
DerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond repute
Re: Zurich All Zone Season Ticket

You can definitely return your ticket and be refunded the remainder of the validity (the months left from today until Feb 2021). I know because I bought an annual ticket in June and returned in August for a refund of around 10 months worth.

Kann ich mein Jahresabo während der Laufzeit zurückgeben und erstatten lassen?
Ja, Sie können Ihr Abo jederzeit erstatten lassen. Bitte beachten Sie, dass dafür die normalen tarifarischen Bedingungen gelten. Bei einer Rückgabe wird Ihnen je nach Anzahl benützter Tage ein unterschiedlich hoher Prozentsatz abgezogen und damit der Erstattungsbetrag berechnet.
Bei einer Erstattung entfällt der Anspruch auf die Abo-Verlängerung. Eine Barauszahlung der Abo-Verlängerung ist nicht möglich.

Bitte beachten Sie, dass eine Pro rata-Erstattung nur in den folgenden Fällen gewährt wird: bestätigte Reiseun
Reply With Quote
  #8  
Old 20.10.2020, 03:32
Dinivan's Avatar
Member
 
Join Date: Mar 2007
Location: Geneva
Posts: 155
Groaned at 17 Times in 13 Posts
Thanked 193 Times in 97 Posts
Dinivan has made some interesting contributions
Re: Zurich All Zone Season Ticket

Quote:
View Post
Do the tickets auto renew?

Its no ones fault of course but I paid for using the train Monday to Friday - I have not been doing that for preety much the whole year... since march

So everyone has just swallowed the transport costs have they and written them off as a gift to SBB?
Suppose you had bought a car and you were paying a loan on it. Then covid-19 happens and you don't drive the car for 6 months. Would you call the car dealer who sold you the car to ask for a refund equivalent to the 6 months of loan repayments?

That you are not using the public transport was not CFF's fault, the trains kept running and, although for a few weeks train travel was not recommended, at no point the government forbid travelling by train to work.
Reply With Quote
The following 3 users would like to thank Dinivan for this useful post:
  #9  
Old 20.10.2020, 09:57
Member
 
Join Date: Jun 2014
Location: Zürich
Posts: 176
Groaned at 2 Times in 2 Posts
Thanked 285 Times in 121 Posts
jazh has an excellent reputationjazh has an excellent reputationjazh has an excellent reputationjazh has an excellent reputation
Re: Zurich All Zone Season Ticket

The ZVV refund process does not include retroactive refunds.

With risk, effort and great cost, ZVV continued operation (albeit with limited service) throughout the lockdown providing an essential service for many people, including many essential workers. Check point 9.1.2. There is a bunch of additional information that may also apply to your case.

The ZVV website states that you can obtain a refund for a yearly ticket and that the refund will be for the time between when you give back the ticket and when the ticket expires. This information is not available in english, but you can put it into an online translate program.
Reply With Quote
The following 8 users would like to thank jazh for this useful post:
  #10  
Old 20.10.2020, 11:21
Axa's Avatar
Axa Axa is offline
Forum Veteran
 
Join Date: Oct 2019
Location: Suhr, Aargau
Posts: 1,964
Groaned at 23 Times in 23 Posts
Thanked 2,550 Times in 1,202 Posts
Axa has a reputation beyond reputeAxa has a reputation beyond reputeAxa has a reputation beyond reputeAxa has a reputation beyond reputeAxa has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
Do the tickets auto renew?

Its no ones fault of course but I paid for using the train Monday to Friday - I have not been doing that for preety much the whole year... since march

So everyone has just swallowed the transport costs have they and written them off as a gift to SBB?
No, everyone did not swallow the transport costs and written them off as a gift to SBB. Thinking everyone is an idiot does not make you smarter

Some people benefited from the 1 month suspension, others cancelled their GA since last April. other people cancelled their ZVV abos and got a refund for the remaining validity time https://www.englishforum.ch/daily-li...d-your-ga.html

PS. yes, be careful of autorenewal of tickets. Not sure about ZVV but SBB surely does.
Reply With Quote
  #11  
Old 20.10.2020, 11:27
Forum Veteran
 
Join Date: Jan 2010
Location: Zurich
Posts: 843
Groaned at 117 Times in 62 Posts
Thanked 922 Times in 439 Posts
DerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
No, everyone did not swallow the transport costs and written them off as a gift to SBB. Thinking everyone is an idiot does not make you smarter

Some people benefited from the 1 month suspension, others cancelled their GA since last April https://www.englishforum.ch/daily-li...d-your-ga.html

PS. yes, be careful of autorenewal of tickets. Not sure about ZVV but SBB surely does.
According to quite a few posters on this thread, the OP should swallow the costs, even after enough proof was presented that a refund is possible.
Reply With Quote
  #12  
Old 19.10.2020, 12:30
Forum Veteran
 
Join Date: Jan 2010
Location: Zurich
Posts: 843
Groaned at 117 Times in 62 Posts
Thanked 922 Times in 439 Posts
DerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
Not sure if you're asking if you can get a refund retrospectively, to which the answer is definitely no.

You also can't cancel the card during the year, or even suspend it like you can with a GA:

https://www.zvv.ch/zvv/en/service/cu...work-pass.html

The link you copied here is about depositing it (hinlegen) which means to suspend not refund.
Reply With Quote
This user groans at DerDieDas for this post:
  #13  
Old 19.10.2020, 12:35
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,179
Groaned at 52 Times in 48 Posts
Thanked 3,787 Times in 1,728 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
The link you copied here is about depositing it (hinlegen) which means to suspend not refund.
Exactly - it covers all the options and refund isn't one of them.
Reply With Quote
  #14  
Old 19.10.2020, 12:37
Forum Veteran
 
Join Date: Jan 2010
Location: Zurich
Posts: 843
Groaned at 117 Times in 62 Posts
Thanked 922 Times in 439 Posts
DerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond reputeDerDieDas has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
Exactly - it covers all the options and refund isn't one of them.
You obviously have a comprehension problem.

I have provided enough useful info here that prove ZVV passes are refundable. I leave the OP to read though them and make his own decision whether to follow your advice or mine.
Reply With Quote
  #15  
Old 20.10.2020, 16:08
Forum Legend
 
Join Date: Feb 2010
Location: CH
Posts: 9,966
Groaned at 336 Times in 275 Posts
Thanked 14,537 Times in 7,470 Posts
greenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond reputegreenmount has a reputation beyond repute
Re: Zurich All Zone Season Ticket

Quote:
View Post
I have this ticket from Feb 2020 and it covers all zones - Cost 2226 SFR

I have not used it since March as we were all home office and I went in to ask for it to be suspended or refunded

I was basically told that is not possible and it is worth nothing - Is that true??

I feel like I paid for a full season ticket but did not use it this year at all
If you've got your answer directly from the source, why are you asking here again?
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Zurich zone extension ticket confusion poot Transportation/driving 28 20.02.2019 13:55
Speeding ticket for doing 59 in 60 zone weetruffle Transportation/driving 20 22.06.2018 16:09
Zone extension, ticket between Zurich and Zurich airport? cokekarl Transportation/driving 22 11.01.2012 23:24
Zurich public bath season ticket rebate Nathu Sports / Fitness / Beauty / Wellness 2 02.05.2009 15:31
Basel to Zurich season ticket Castro Transportation/driving 4 06.12.2007 14:27


All times are GMT +2. The time now is 06:33.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0