Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 30.10.2020, 15:11
Newbie
 
Join Date: Oct 2020
Location: Geneva
Posts: 9
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
Trixe has no particular reputation at present
What the frick am I missing about Die Post's package delivery policy?

Hi guys.

So I was waiting for a 12kg parcel on Wednesday to be delivered via Die Post. As I knew he would, the postman simply left a notice of "parcel on hold", without actually attempting to DELIVER it. It's so hard to do your job these days.

I call the customer center, tell the nice lady on the line that I don't have a car at the moment, the closest postal office is 3 miles away and I'm not exactly willing to carry a 12kg package through the busy public transport, plus the distance between my house and the bus station.

The lady assures me not to worry and expect a second delivery attempt today.
It was 1PM and nobody rang at the door. I go check the mailbox and lo and behold, I see a notice of "attempted delivery".

People, am I asking for the stars here? The postman literally only has to make 10 steps between the sidewalk and my door.
Which is what makes this situation kinda infuriating and incomprehensible.

What is their policy with regards to parcel distribution? The customer service lady didn't warn me about surpassing a certain weight limit.

Do YOUR packages get delivered to your door or you just always receive notices of them being on hold? This is honestly disappointing from a "Swiss standards" point of view.
Reply With Quote
  #2  
Old 30.10.2020, 15:22
magyir's Avatar
Forum Veteran
 
Join Date: Oct 2006
Location: Wallisellen
Posts: 1,627
Groaned at 7 Times in 7 Posts
Thanked 501 Times in 346 Posts
magyir has a reputation beyond reputemagyir has a reputation beyond reputemagyir has a reputation beyond reputemagyir has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

First of all isn't it La Poste in Geneva

Have you signed up for the Post's e-service online. One of the advantages is they send you notifications (email/sms/notifications if you install the app on your smartphone) at 7am when your package is arriving the same day with an estimate.

Secondly you get a ping as soon as the Postie is entering in the handheld they have that you're not ostensibly there, potentially allowing you to react in situ.

I've often popped outside when I'm not supposed to be inside simply as the wrong bell was pushed (I know, non-Swiss names are so difficult) after the App told me attempted delivery had ostensibly failed.

Can you see the Postvan when it's in your street? I usually see it on days I'm expecting a delivery and proactively go outside to engage directly with my trusty carrier.

It may just be that La Poste are outsourcing deliveries to "a man with a van" with a small "La Poste" sign in their windscreen which you can't easily spot, and let's just say, your mileage may vary.....
Reply With Quote
The following 3 users would like to thank magyir for this useful post:
  #3  
Old 30.10.2020, 15:44
Newbie
 
Join Date: Oct 2020
Location: Geneva
Posts: 9
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
Trixe has no particular reputation at present
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
Have you signed up for the Post's e-service online
Yup, but I don't have the app.

He comes around between 9am-12pm. I can't sit in front of the window or at the door for 3 hours and spy on when the mail guy might potentially arrive.

That's simply not reasonable and I shouldn't have to resort to such things.

If it states in their contract they have to actually attempt a parcel delivery at your door, they should be held accountable when refusing to do their JOB.

Now I have to start calling friends up to see who's available after work on a Friday to help me pick up my package. Yikes.

This is why I usually avoid national postal services, but the package was from Galaxus, don't think they would've let me choose DHL or UPS.
Reply With Quote
This user would like to thank Trixe for this useful post:
  #4  
Old 30.10.2020, 16:07
Forum Veteran
 
Join Date: Aug 2015
Location: Basel
Posts: 2,212
Groaned at 53 Times in 44 Posts
Thanked 1,426 Times in 833 Posts
Landers has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

Have you checked that your door-bell still works?
Reply With Quote
This user would like to thank Landers for this useful post:
  #5  
Old 30.10.2020, 16:19
Newbie
 
Join Date: Oct 2020
Location: Geneva
Posts: 9
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
Trixe has no particular reputation at present
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
Have you checked that your door-bell still works?
Yes!
But even if it didn't, he can still knock.
Reply With Quote
  #6  
Old 30.10.2020, 16:40
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 5,029
Groaned at 90 Times in 55 Posts
Thanked 5,269 Times in 2,440 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

My apartment doesn’t have a call intercom... the postman would never come up to the individual apartments. So I always got a delivery attempt note. I’ve now changed my “settings” online, to allow them to leave parcels in the entrance hall if they don’t fit in my letter box. Much easier!
Reply With Quote
  #7  
Old 30.10.2020, 15:30
Blueangel's Avatar
Forum Legend
 
Join Date: Nov 2015
Location: Küsnacht, Switzerland
Posts: 3,889
Groaned at 105 Times in 96 Posts
Thanked 10,610 Times in 4,679 Posts
Blueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond reputeBlueangel has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
Hi guys.

So I was waiting for a 12kg parcel on Wednesday to be delivered via Die Post.
Had similar with DHL on Tuesday, so unfortunately, it's not just Die Post.
Waited in all day to sign for a piece of registered post which required a signature. Got an sms at 16:50 saying delivery failed because we weren't home, which was weird because that was 5 mins before our monthly Migros shop arrived. DHL said a card was left in our letter box, but there was nothing there.
Reply With Quote
This user would like to thank Blueangel for this useful post:
  #8  
Old 31.10.2020, 07:43
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,606
Groaned at 14 Times in 14 Posts
Thanked 1,324 Times in 688 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
Had similar with DHL on Tuesday, so unfortunately, it's not just Die Post.
Waited in all day to sign for a piece of registered post which required a signature. Got an sms at 16:50 saying delivery failed because we weren't home, which was weird because that was 5 mins before our monthly Migros shop arrived. DHL said a card was left in our letter box, but there was nothing there.
Don't you get an email or SMS saying something is coming and you can follow the link and tell them to leave without signatures? I have that with both DHL and DPD.
Reply With Quote
  #9  
Old 31.10.2020, 11:14
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 8,045
Groaned at 291 Times in 220 Posts
Thanked 18,207 Times in 6,379 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
Don't you get an email or SMS saying something is coming and you can follow the link and tell them to leave without signatures? I have that with both DHL and DPD.
The DHL guy sometimes sends me a text message to announce that he is coming and asks to confirm that I'm home. That works pretty well.
Reply With Quote
This user would like to thank k_and_e for this useful post:
  #10  
Old 31.10.2020, 11:19
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,199
Groaned at 52 Times in 48 Posts
Thanked 3,837 Times in 1,742 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
Don't you get an email or SMS saying something is coming and you can follow the link and tell them to leave without signatures? I have that with both DHL and DPD.
You can set this up on the Post website - you have to create a login, then confirm your address (they send you a code by mail), after that there are options for notification by SMS, email etc and also options for delivery on a general or case-by-case basis.
Reply With Quote
  #11  
Old 31.10.2020, 23:39
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,606
Groaned at 14 Times in 14 Posts
Thanked 1,324 Times in 688 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

Quote:
View Post
You can set this up on the Post website - you have to create a login, then confirm your address (they send you a code by mail), after that there are options for notification by SMS, email etc and also options for delivery on a general or case-by-case basis.
I was referring to DHL as per the quoted part in my message. With them I get an SMS and DPD also.
Reply With Quote
  #12  
Old 01.11.2020, 00:01
eyebeebe's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Pfäffikon SZ
Posts: 1,929
Groaned at 17 Times in 16 Posts
Thanked 2,376 Times in 1,049 Posts
eyebeebe has a reputation beyond reputeeyebeebe has a reputation beyond reputeeyebeebe has a reputation beyond reputeeyebeebe has a reputation beyond reputeeyebeebe has a reputation beyond repute
Re: What the frick am I missing about Die Post's package delivery policy?

I have a post it on my letter box that says that I’m at home and please call my mobile number.

I’ve had 3 deliveries in the last week that have required a signature. 2 they just left it without calling and one they called.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Missing package- any recourse? DCSmurph Daily life 12 26.01.2018 21:07
Cash on delivery for package sent through post? lordzsolt Other/general 10 21.01.2018 23:16
italian package delivery service near Como? rob1 Other/general 2 15.10.2017 11:18
Heavy package delivery (post) varepsilon Daily life 44 15.06.2013 04:10
Ikea express delivery and return policy Nickz Complaints corner 10 02.05.2013 21:26


All times are GMT +2. The time now is 14:18.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0