Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 08.12.2020, 13:48
Senior Member
 
Join Date: Oct 2020
Location: Vaud
Posts: 257
Groaned at 8 Times in 7 Posts
Thanked 112 Times in 77 Posts
Gravity has earned the respect of manyGravity has earned the respect of manyGravity has earned the respect of many
annoyed by eBay

I've lost 2 - 3 hours of my life trying to use eBay to sell some unused item.


I had an account since many years but I never sold anything through eBay. When I created the listing, the domestic location was US. Anyway I have chosen any shipping method for domestic location, then for international one, and the listing went live. However I realized that it is very misleading as viewing the listing from Switzerland shows the international shipping costs and timing, whilst viewing the listing from US shows domestic shipping costs and timing. I started to dig through the account to find the settings but I couldn't succeed. In the mean time I was logged-out several times. Then I started a chat with their customer support which was very rude, constantly switching subject, switching from person to person, asking my name, I got really annoyed! After the chat I have discovered that my listing was taken down! That was enough, I closed the browser. To my surprise I couldn't login again, eBay asked me who else uses the account??!


After a while, I decided to give it another try, start with ebay.ch, create account, hopping for the best. I struggled so much with German, but managed to setup the account and create the listing, yet it ended in the wrong country again, not Switzerland but Austria! Nonetheless a bit closer ;-) To my surprise a few hours later the listing was put down and my account suspended!


I cannot even properly close both accounts, eBay really sucks!


The message on the second account was:



Quote:
Ihr eBay-Konto wurde gesperrt


Guten Tag wielka16,

wir haben die im Zusammenhang mit Ihrem eBay-Konto festgestellte Aktivität näher geprüft und im Ergebnis Ihr Konto gesperrt. Wir sind der Ansicht, dass Sie die eBay-Community mit dieser Aktivität einem Risiko aussetzen. Solche Entscheidungen treffen wir nicht leichtfertig. Der Aufbau eines vertrauenswürdigen Marktplatzes, auf dem Menschen auf der ganzen Welt sicher kaufen und verkaufen können, hat für uns oberste Priorität.

Diese Sperrung ist endgültig und bedeutet, dass Sie bei eBay keine Artikel mehr kaufen oder verkaufen können. Zudem werden auch alle anderen eBay-Konten gesperrt, die unter Ihrem Namen laufen oder die mit diesem eBay-Konto verknüpft sind.

Wir bedauern etwaige Unannehmlichkeiten oder Enttäuschungen, die sich aus diesem Schritt für Sie ergeben. Es ist jedoch nicht möglich, gegen diese Entscheidung Einspruch zu erheben.

Wenn Sie Fragen zu dieser Mitteilung haben, klicken Sie oben auf den meisten eBay-Seiten auf „Hilfe“.

Folgende Angebote wurden entfernt:
333817730313 - Asus motherboard

Vielen Dank für Ihr Verständnis.

eBay-Kundenservice

Idiots
Reply With Quote
This user would like to thank Gravity for this useful post:
  #2  
Old 08.12.2020, 14:20
me.anon's Avatar
Forum Veteran
 
Join Date: Jan 2012
Location: thun
Posts: 2,165
Groaned at 49 Times in 33 Posts
Thanked 2,861 Times in 1,387 Posts
me.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond repute
Re: annoyed by eBay

Anyway, if you are based in Switzerland, www.ricardo.ch may be the better choice for selling stuff. There may be a delay if they still insist on a verification of your address, though.
Reply With Quote
The following 4 users would like to thank me.anon for this useful post:
  #3  
Old 08.12.2020, 14:48
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 31,788
Groaned at 2,368 Times in 1,722 Posts
Thanked 38,746 Times in 18,256 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: annoyed by eBay

tutti.ch also works here.

Tom
Reply With Quote
The following 4 users would like to thank st2lemans for this useful post:
  #4  
Old 08.12.2020, 14:56
Senior Member
 
Join Date: Oct 2020
Location: Vaud
Posts: 257
Groaned at 8 Times in 7 Posts
Thanked 112 Times in 77 Posts
Gravity has earned the respect of manyGravity has earned the respect of manyGravity has earned the respect of many
Re: annoyed by eBay

I listed the item on FB marketplace but no success, a couple of views only. Which one of the local Swiss boards is the cheapest? Specifically I would like to pay nothing until I sell the item. Sites which charge upfront do not suit me as think I may not succeed to sell it in Switzerland, not so many people here tinker with their computers but replace them as a whole I guess.
Reply With Quote
  #5  
Old 08.12.2020, 15:38
Forum Legend
 
Join Date: Aug 2015
Location: Basle
Posts: 2,765
Groaned at 72 Times in 57 Posts
Thanked 1,928 Times in 1,114 Posts
Landers has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond repute
Re: annoyed by eBay

I only use ebay (.de) to sell stuff to Germany or EU and send it from Weil (I live in Basel) The ebay.ch seems useless.



Ricardo has similar fees to ebay. Dunno about the others but you could look yourself if you're not going to get confused like it seems like you did with ebay.
Reply With Quote
This user would like to thank Landers for this useful post:
  #6  
Old 08.12.2020, 15:46
Caleb's Avatar
Forum Veteran
 
Join Date: Jul 2006
Location: Zürich
Posts: 1,140
Groaned at 14 Times in 12 Posts
Thanked 2,085 Times in 796 Posts
Caleb has a reputation beyond reputeCaleb has a reputation beyond reputeCaleb has a reputation beyond reputeCaleb has a reputation beyond reputeCaleb has a reputation beyond reputeCaleb has a reputation beyond repute
Re: annoyed by eBay

Quote:
View Post
I cannot even properly close both accounts, eBay really sucks!
Don't lose sleep over it. Like me.anon, Landers and Tom suggested, create an account where people actually buy: Ricardo.ch and Tutti.ch.
Reply With Quote
The following 2 users would like to thank Caleb for this useful post:
  #7  
Old 08.12.2020, 16:01
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: annoyed by eBay

Look at it from their viewpoint - you never sold anything, and then the first thing you try to sell you list incorrectly in the wrong country.

You asked them to fix your mistake and it sounds like some misunderstandings happened, resulting in you "hanging up" on them and them deleting the listing.

Then you create a new account and a new listing, with a mistake in the same data! Surely you can't be surprised that their spam/fraud engine picked this up and cancelled it?

One of the big differences with eBay is the significantly better level of customer protection than with Ricardo, but as a seller that has some consequences.
Reply With Quote
The following 2 users would like to thank newtoswitz for this useful post:
  #8  
Old 08.12.2020, 16:05
Bossa Nova's Avatar
Member
 
Join Date: Jul 2019
Location: Vaud
Posts: 199
Groaned at 2 Times in 2 Posts
Thanked 470 Times in 133 Posts
Bossa Nova has a reputation beyond reputeBossa Nova has a reputation beyond reputeBossa Nova has a reputation beyond reputeBossa Nova has a reputation beyond repute
Re: annoyed by eBay

For the French side try anibis.ch. Free, and gets lots of traffic.



Ebay isn't really much of a thing in CH.
Reply With Quote
This user would like to thank Bossa Nova for this useful post:
  #9  
Old 08.12.2020, 16:07
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: annoyed by eBay

Quote:
View Post
For the French side try anibis.ch. Free, and gets lots of traffic.



Ebay isn't really much of a thing in CH.
Beware with the free sites that you are also likely to get a lot of people saying they're interested and not showing up.

I tried Anibis and Tutti a couple of times as a seller and simply gave up there was so much spam and empty promises.
Reply With Quote
This user would like to thank newtoswitz for this useful post:
  #10  
Old 08.12.2020, 16:10
moggy's Avatar
Forum Veteran
 
Join Date: Sep 2010
Location: Thurgau (& London, UK)
Posts: 1,666
Groaned at 10 Times in 10 Posts
Thanked 952 Times in 612 Posts
moggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond repute
Re: annoyed by eBay

Quote:
View Post
Anyway, if you are based in Switzerland, www.ricardo.ch may be the better choice for selling stuff. There may be a delay if they still insist on a verification of your address, though.

If you live in Switzerland, ricardo.ch is both a joy to buy and sell, though a bit different how you get paid or pay, unless picking up and paying cash.
As a newbie without reputation, people might be reluctant to pay a higher price.



eBay problems as a Seller, I believe these are the issues


1) you need a paypal account set up in Switzerland, you will need to go through the verification process, i.e. they pay a few cents into your bank account I believe you have to give dates and exactly how many cents. I cannot remember if a code involved.
1b) you cannot change paypal account from one country to another. You either keep the paypal account in the other country or you close it and later open it again in new country, but you still have to go through the verification.


2) I do not know how to change an eBay account from one country to another, but perhaps easier to open a new eBay account in new country.
As far as I am aware there are no charges for keeping an eBay account dormant.


I read somewhere recently that paypal will be making a charge for accounts not used for 12 months, either one can buy or sell an item, then ok. Not sure if paypal account is at zero what happens then. No idea maybe they just want to shut dormant accounts that have not been used for year.
Reply With Quote
This user would like to thank moggy for this useful post:
  #11  
Old 08.12.2020, 16:34
Senior Member
 
Join Date: Oct 2020
Location: Vaud
Posts: 257
Groaned at 8 Times in 7 Posts
Thanked 112 Times in 77 Posts
Gravity has earned the respect of manyGravity has earned the respect of manyGravity has earned the respect of many
Re: annoyed by eBay

I never had a paypal account, so I just opened one giving my Swiss address.


I see, perhaps they closed the second, fresh ebay account because I linked it to the same paypal account


As for the ebay account, I updated the addresses, that was the instruction from their help. Note however that my prior address was also not from US. I have no idea why they assigned the account to US, of course I was using English language but again according to their help the address should matter.


OK, despite the annoyance with the pinning to country, I also really don't like services which don't let you choose the interface language but force you to something bizarre like German


So long ebay



Quote:
View Post
If you live in Switzerland, ricardo.ch is both a joy to buy and sell, though a bit different how you get paid or pay, unless picking up and paying cash.
As a newbie without reputation, people might be reluctant to pay a higher price.



eBay problems as a Seller, I believe these are the issues


1) you need a paypal account set up in Switzerland, you will need to go through the verification process, i.e. they pay a few cents into your bank account I believe you have to give dates and exactly how many cents. I cannot remember if a code involved.
1b) you cannot change paypal account from one country to another. You either keep the paypal account in the other country or you close it and later open it again in new country, but you still have to go through the verification.


2) I do not know how to change an eBay account from one country to another, but perhaps easier to open a new eBay account in new country.
As far as I am aware there are no charges for keeping an eBay account dormant.


I read somewhere recently that paypal will be making a charge for accounts not used for 12 months, either one can buy or sell an item, then ok. Not sure if paypal account is at zero what happens then. No idea maybe they just want to shut dormant accounts that have not been used for year.
Reply With Quote
  #12  
Old 09.12.2020, 07:44
moggy's Avatar
Forum Veteran
 
Join Date: Sep 2010
Location: Thurgau (& London, UK)
Posts: 1,666
Groaned at 10 Times in 10 Posts
Thanked 952 Times in 612 Posts
moggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond repute
Re: annoyed by eBay

Quote:
View Post
I never had a paypal account, so I just opened one giving my Swiss address.


I see, perhaps they closed the second, fresh ebay account because I linked it to the same paypal account


As for the ebay account, I updated the addresses, that was the instruction from their help. Note however that my prior address was also not from US. I have no idea why they assigned the account to US, of course I was using English language but again according to their help the address should matter.


OK, despite the annoyance with the pinning to country, I also really don't like services which don't let you choose the interface language but force you to something bizarre like German


So long ebay

Anyone I believe can open an eBay account. As a buyer, it is not necessary to have a paypal account. As a SELLER, one must have a paypal account. well that is my understanding.
Reply With Quote
  #13  
Old 09.12.2020, 08:14
Mullhollander's Avatar
Forum Legend
 
Join Date: Dec 2012
Location: Aargau
Posts: 2,602
Groaned at 10 Times in 9 Posts
Thanked 3,655 Times in 1,605 Posts
Mullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond repute
Re: annoyed by eBay

A Swiss Post article says this about C2C online market platforms in CH (translated):

"The most popular marketplace in Switzerland is ricardo.ch (80 percent of consumers mention it). Together with tutti.ch (52 percent), ebay.ch (49 percent) and anibis.ch (40 percent), these are platforms that primarily serve commerce between private individuals (C2C). Although they are popular, they only have a limited market share in B2C e-commerce in Switzerland (estimate < 5 percent). However, in some product categories, such as cars (auto.ricardo.ch and autoscout24.ch), they are a must. The publication of advertisements is free of charge, but advertising activities are subject to a fee. While tutti.ch and anibis.ch do not charge a commission, Ricardo takes 9 percent of the sales amount and ebay.ch between 5 and 9 percent."

https://digital-commerce.post.ch/de/...in-der-schweiz
Reply With Quote
  #14  
Old 09.12.2020, 13:12
moggy's Avatar
Forum Veteran
 
Join Date: Sep 2010
Location: Thurgau (& London, UK)
Posts: 1,666
Groaned at 10 Times in 10 Posts
Thanked 952 Times in 612 Posts
moggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond reputemoggy has a reputation beyond repute
Re: annoyed by eBay

Hi


in relation to response by Mullhollander


Being a few years since sold a car via Ricardo or eBay or other site.



As far as I recall we paid a set fee to advertise a used car at set price. There was no commission on the sale price and we did not accept Paypal as payment.


Not sure if you sell it via the auction option if there might be a fee, but to say if you advertise at set price, then of course buyer can try to negotiate a lower price if seller willing to accept.


If someone chooses to sell a car via any site, suggest they check it for themselves, it might have changed.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
You'll be annoyed if you just started a Sunrise contract AbFab TV/internet/telephone 12 08.06.2017 13:56
Finally something for even the mildest of feminists to get annoyed at. JagWaugh General off-topic 35 23.10.2016 12:02
Annoyed by Microspot. What's the best way to contact them? happyrobbie Complaints corner 18 04.01.2016 09:26
totally annoyed with PMU CHUV apiapiaba Family matters/health 26 16.07.2012 23:30
ebay.ch seller want me to pay outside of ebay Perdita Other/general 13 15.07.2011 11:32


All times are GMT +2. The time now is 06:30.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0