Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 08.12.2020, 17:31
yume's Avatar
Newbie
 
Join Date: Dec 2020
Location: Genève
Posts: 1
Groaned at 2 Times in 1 Post
Thanked 0 Times in 0 Posts
yume has no particular reputation at present
Terrible Interdiscount service! Can I sue them?

Hi guys,

I'm so frustrated at Interdiscount and hope that anyone can give me an advice.

I ordered a monitor and a keyboard from Interdiscount website on 31 Oct 2020. It costs nearly 700 CHF in total. They sold it a bit more expensive than other places but I thought that maybe it's better to buy my stuff from a website that they have actual shops. When I ordered it, they said it can be delivered in 2 working days. But since then, I've been receiving 5 emails about delaying delivery. I called them 4 times but they kept saying that they need to order it from an external supplier. The customer service people even didn't say sorry to me. I checked on their website, they are still selling the same monitor that I ordered with guarantee to deliver in few working days.

I am so annoyed because it seems like they are cheating customers by abusing our money (I already paid for it) and playing the "hanging game". If other customers buy the same model on their website, they will be in the same situation like mine. We will have to cancel it when we are tired of waiting. While they are abusing your money.

I have been waiting 1.5 months for this monitor and if I cancel it now, I feel cheated because I may have to wait for long time to get it from another supplier because of Christmas time. And Interdiscount can get of any responsibilities after all.

Can anyone give me an advice about what I can do? Like any website or anywhere that I can write my complaint about them? Whenever I call them, it seems like my complaints are never really noted down at all.

Thank you very much!
Reply With Quote
The following 2 users groan at yume for this post:
  #2  
Old 11.12.2020, 12:28
Member
 
Join Date: Jul 2009
Location: Meinisberg
Posts: 160
Groaned at 18 Times in 10 Posts
Thanked 70 Times in 35 Posts
Wakers has no particular reputation at present
Re: Terrible Interdiscount service! Can I sue them?

No, you can't sue because they don't have the item from their supplier.

You can cancel your order and get your money back or you can wait.
Reply With Quote
The following 7 users would like to thank Wakers for this useful post:
  #3  
Old 11.12.2020, 12:36
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,786
Groaned at 99 Times in 88 Posts
Thanked 19,577 Times in 8,681 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Sure, you can sue. Anyone can sue anyone else any given time for anything you like. In the worst you will lose in court, have to bear court cost and the defendants expenses.

It is up to you to know the risk end the likely hood that you will win.

Happily the first stage in the process is the justice of peace (Friedensrichter), where the cost is minimal and the other party cannot claim lawyer expenses (at least AFAIK).

If you want to leave a rating you can use toppreise.ch and google.ch
Reply With Quote
This user would like to thank aSwissInTheUS for this useful post:
  #4  
Old 11.12.2020, 12:51
Forum Veteran
 
Join Date: Aug 2015
Location: Basel
Posts: 2,208
Groaned at 53 Times in 44 Posts
Thanked 1,412 Times in 829 Posts
Landers has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

You know full well that he means by "can I sue".



Sue for damages, no. You can cancel the order and get your money back. They have no responsibility for their inability to fulfill the order.
Write to an official complaints address or someone high up if you want and/or leave negative reviews elsewhere. It'll likely make no difference at all.


I ordered something from them a while back. It was defective. I sent it back and the website said I'd get a refund. They sent me another defective item instead so I had to also drag that one to the post-office and send it back with a note and they then refunded my money. Even though this went through their online returns system I never got any email confirmation or anything but, it did all work out in the end.


Also! in doing this over the course of a few weeks I noticed that when I bought the item it was a non-sale price of say 100 CHF, a few days later it was 130 CHF in a "15% off!" sale, then a few days later 115 CHF. Like many things here, they just make it up as they go along.
Reply With Quote
This user would like to thank Landers for this useful post:
  #5  
Old 11.12.2020, 12:58
slammer's Avatar
Forum Legend
 
Join Date: Jul 2009
Location: Lummerland
Posts: 5,268
Groaned at 141 Times in 98 Posts
Thanked 9,094 Times in 3,442 Posts
slammer has a reputation beyond reputeslammer has a reputation beyond reputeslammer has a reputation beyond reputeslammer has a reputation beyond reputeslammer has a reputation beyond reputeslammer has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

You must be an American.
Fresh off the boat?
Reply With Quote
The following 9 users would like to thank slammer for this useful post:
  #6  
Old 11.12.2020, 12:58
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,194
Groaned at 52 Times in 48 Posts
Thanked 3,823 Times in 1,739 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
They have no responsibility for their inability to fulfill the order.
This is clearly not correct - a shop can't just blame their supplier for failure to deliver, the responsibility is theirs to only write a contract they can complete.

If the purchaser gets damages out of the shop or similar, the shop would have to sue their supplier if they felt it appropriate.

Whether there is any actual damage is a different point - most contracts exclude incidental damages, so probably the best OP could sue for is loss of interest on the money, which would be almost zero anyway.
Reply With Quote
  #7  
Old 11.12.2020, 13:20
Forum Legend
 
Join Date: Mar 2009
Location: Zurich
Posts: 12,818
Groaned at 1,077 Times in 741 Posts
Thanked 18,301 Times in 7,115 Posts
Chuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
Hi guys,

I'm so frustrated at Interdiscount and hope that anyone can give me an advice.

I ordered a monitor and a keyboard from Interdiscount website on 31 Oct 2020. It costs nearly 700 CHF in total. They sold it a bit more expensive than other places but I thought that maybe it's better to buy my stuff from a website that they have actual shops. When I ordered it, they said it can be delivered in 2 working days. But since then, I've been receiving 5 emails about delaying delivery. I called them 4 times but they kept saying that they need to order it from an external supplier. The customer service people even didn't say sorry to me. I checked on their website, they are still selling the same monitor that I ordered with guarantee to deliver in few working days.

I am so annoyed because it seems like they are cheating customers by abusing our money (I already paid for it) and playing the "hanging game". If other customers buy the same model on their website, they will be in the same situation like mine. We will have to cancel it when we are tired of waiting. While they are abusing your money.

I have been waiting 1.5 months for this monitor and if I cancel it now, I feel cheated because I may have to wait for long time to get it from another supplier because of Christmas time. And Interdiscount can get of any responsibilities after all.

Can anyone give me an advice about what I can do? Like any website or anywhere that I can write my complaint about them? Whenever I call them, it seems like my complaints are never really noted down at all.

Thank you very much!
Just cancel the order and get it from somewhere else with better availability. It's just a monitor and keyboard so stop talking nonsense about taking legal action when you haven't even asked for a refund.
Reply With Quote
  #8  
Old 11.12.2020, 13:42
Axa's Avatar
Axa Axa is offline
Forum Veteran
 
Join Date: Oct 2019
Location: Suhr, Aargau
Posts: 2,005
Groaned at 23 Times in 23 Posts
Thanked 2,601 Times in 1,223 Posts
Axa has a reputation beyond reputeAxa has a reputation beyond reputeAxa has a reputation beyond reputeAxa has a reputation beyond reputeAxa has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
I have been waiting 1.5 months for this monitor and if I cancel it now, I feel cheated because I may have to wait for long time to get it from another supplier because of Christmas time. And Interdiscount can get of any responsibilities after all.
This totally belong to @bagholderquotes, I guess it's Friday https://twitter.com/bagholderquotes

In more serious terms. I ordered a few items from a new webshop for the first time last week and I read the terms and conditions. They were something like this:

Quote:
what we show in the website is not contractual. it's only shown for the customer to place an order. availability and price and only verified after the customer places the order. if the item is not send within X days or the price is different the customer has the option to ask for a refund
OP: just read interdiscount terms and conditions. Waiting more than a month is self-inflicted damage. If Interdiscount refuses an order to can cancel the order and refund, don't less pass more time and contact the credit card company. The credit card protection is limited to only 2-3 moths after purchase date.
Reply With Quote
This user would like to thank Axa for this useful post:
  #9  
Old 11.12.2020, 14:15
Forum Veteran
 
Join Date: Aug 2015
Location: Basel
Posts: 2,208
Groaned at 53 Times in 44 Posts
Thanked 1,412 Times in 829 Posts
Landers has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
The credit card protection is limited to only 2-3 moths after purchase date.

Six years with my card. Must be a Swiss thing. Not that it really has any relevance to this thread.
Reply With Quote
  #10  
Old 11.12.2020, 14:33
Member
 
Join Date: Oct 2020
Location: Vaud
Posts: 135
Groaned at 4 Times in 4 Posts
Thanked 67 Times in 44 Posts
Gravity is considered knowledgeableGravity is considered knowledgeableGravity is considered knowledgeable
Re: Terrible Interdiscount service! Can I sue them?

Have you heard about digitec.ch? In my experience they are very reliable, so if you can see the monitor on their website you can trust the expected delivery date indicator.
Reply With Quote
  #11  
Old 11.12.2020, 14:46
Forum Legend
 
Join Date: Mar 2008
Location: ZH
Posts: 7,510
Groaned at 74 Times in 60 Posts
Thanked 11,053 Times in 4,499 Posts
doropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

We recently experienced delays from digitec. They wrote politely to say so, then later again. In their third apology, they offered that we could choose between waiting for delivery some weeks or months hence, or getting a full refund. That worked smoothly. We took the refund, and went to Migros.
Reply With Quote
  #12  
Old 11.12.2020, 15:11
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,283
Groaned at 494 Times in 394 Posts
Thanked 22,080 Times in 8,979 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Digitec/Galaxus is getting a bit like Amazon in that they are now shipping some items by third parties.

The problems with this, for the customer, are two-fold. Firstly you have absolutely no idea how long the order will really take to arrive - experience shows it's much longer than the stated time.

Secondly, once you push the "place order" button, you cannot quickly go back and change the order (which you can do if the items are from the Digitec warehouse).
I did this last week which was a bit annoying as I wanted to add another item so I would be above the order total cost threshold and not have to pay for postage.
Reply With Quote
The following 2 users would like to thank Tom1234 for this useful post:
  #13  
Old 11.12.2020, 15:32
Forum Legend
 
Join Date: Mar 2009
Location: Zurich
Posts: 12,818
Groaned at 1,077 Times in 741 Posts
Thanked 18,301 Times in 7,115 Posts
Chuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
This is clearly not correct - a shop can't just blame their supplier for failure to deliver, the responsibility is theirs to only write a contract they can complete.

If the purchaser gets damages out of the shop or similar, the shop would have to sue their supplier if they felt it appropriate.

Whether there is any actual damage is a different point - most contracts exclude incidental damages, so probably the best OP could sue for is loss of interest on the money, which would be almost zero anyway.
You can't sue for interest on the money... if the product is delayed form the supplier then that's the way t is and you just need to get your money back. No delivery date is contractually agreed, it's all best endeavours.

The pandemic has made PC hardware in VERY short supply and many stores, including Digitec etc, have delivery dates that are all over the place. You either just wait for the product or cancel the order and shop elsewhere.
Reply With Quote
The following 2 users would like to thank Chuff for this useful post:
  #14  
Old 11.12.2020, 16:23
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,194
Groaned at 52 Times in 48 Posts
Thanked 3,823 Times in 1,739 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
You can't sue for interest on the money... if the product is delayed form the supplier then that's the way t is and you just need to get your money back. No delivery date is contractually agreed, it's all best endeavours.

The pandemic has made PC hardware in VERY short supply and many stores, including Digitec etc, have delivery dates that are all over the place. You either just wait for the product or cancel the order and shop elsewhere.
As ASITUS said, you can sue for anything you like if you think you have a case (or even if you don't but fancy subsidising some lawyers).

The first part is not the full truth according to the law.

See https://www.kmu.admin.ch/kmu/en/home...the-eu%20.html

While it is true that delivery dates are not always binding, neither can they be completely ignored or set unreasonably short when the supplier can't meet them - to quote from that page:

"Nonetheless, it would be unfair – and would constitute an infringement of the LCD – to indicate delivery times which are too short and impossible to meet solely in order to attract customers."

An example which is common is that the supplier can't deliver orders even though the site is still advertising the product as deliverable.

Of course this isn't necessarily much help - it's clearly unfair practice, but an individual wouldn't get much benefit from taking them to court. That mismatch in power / impact isn't limited to Switzerland.
Reply With Quote
  #15  
Old 11.12.2020, 20:24
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 12,830
Groaned at 204 Times in 181 Posts
Thanked 18,567 Times in 7,574 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

Quote:
View Post
That worked smoothly. We took the refund, and went to Migros.
Which of course owns half of Digitec/Galaxus.
Reply With Quote
  #16  
Old 11.12.2020, 22:19
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 30,168
Groaned at 2,158 Times in 1,604 Posts
Thanked 36,185 Times in 17,155 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: Terrible Interdiscount service! Can I sue them?

I read a stupid post from a clueless ideiot.

Can I sue for the time I lost doing so?

Thanks,

Tom
Reply With Quote
The following 3 users would like to thank st2lemans for this useful post:
Reply

Tags
horrible experience, interdiscount




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Groupe Mutuel, terrible service nichtverstehen Insurance 30 07.12.2015 18:43
Mysterious service in Interdiscount cheesey Daily life 42 25.06.2014 10:41
Sherpa customer service - terrible Agra Complaints corner 4 06.03.2014 12:19
Terrible Swiss Customer Service dodgyken Complaints corner 13 25.01.2012 21:49
Terrible service at Strozzi's Fraumünsterstrasse nelly579 Complaints corner 43 27.09.2009 13:26


All times are GMT +2. The time now is 08:14.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0