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| only realising the flaw in their 12-month extension after it was pointed out to you. | |
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Don't think it was pointed out by anyone else.
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| I personally reacted to the entitled tone of your message as if it's the world's fault and you are a poor victim. | |
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Nope. If I wanted to play the victim, I would have twisted the facts or not mentioned the contract at all in my original post. I was looking for advice on what others in similar situations have done.
I was frustrated at the lack of flexibility from Mobility even after explaining them politely multiple times and so my OP here might have come off differently. My position with them have always been to request a cancellation.
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| Did you make a mistake not reading the T&C's and abiding to them? Yes 100%
Could Mobility have spoon fed you? Yes | |
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Yes. I have agreed with the mistake of not reading the contract in my posts as well.
The overwhelming opinion here is that just mentioning it in the contract is a standard business practice and is enough.
This is where my opinion differs - While a contract is necessary, not everyone reads them like a hawk. Look at the larger picture (not just this case) - All sorts of people sign up for such stuff. When it comes to contracts, practically, the balance between a business and a customer is not equal. Businesses hire lawyers to write contracts while on the other side, a layman is reading and agreeing to it.
This is where mentioning the key points in simple language helps the customer and also helps the business avoid headaches, negative reviews and unhappy customers. I have seen numerous examples in similar cases where companies mention key points like renewals, payments, refunds, cancellation, etc. clearly on the website or highlight it during the sign-up/booking process. As an example, this morning, I booked a hotel and they mentioned clearly just before payment the last day of cancellation and the refund policy in simple language.
I would call it adopting good, customer-friendly business practice rather than spoon feeding.
Mobility clearly does not want to do this combined with misleading advertising.
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| You go plenty of tips, all involving a good dose of humility which you rejected. | |
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Ask nicely was a tip which I had already done few times (before coming on here) and another one was to read contracts in the future.
The one good tip was to try using
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| Mobility immediately saying yes to 4 months is not necessarily an admission of guilt. Like all companies they will weight cost and benefit and if making you go away quickly to avoid one of their operator spending a long time on your case for a yearly fee of a couple of hundred francs, well they will do so. Not because they are guilty but because it plays in their favour to do so, it's a business decisions. | |
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Maybe. However, converting a 4-month trial to 12 month subscription without mention on the website or the contract and then immediately offering to make it 4 months only when asked by the customer does not all seem above board.
Keeping the rule of 5's in mind, this has gone on for much longer than I would like.