Care to explain this rule more?I'd like to hear more about it.

Well, maybe kri will explain what all the other fives are about, but there's a fairly well-known thing called the 'five by five rule'.

This isn't Lipinski's rule of five (which I'm sure you know about), but rather says that you shouldn't worry or obsess for more than five minutes about something that won't matter in five years. It's basically saying don't sweat the small stuff.

BTW, I find your cat picture oddly compelling. Do you have a larger version?

Not sure if you are serious but...

Basically it's about asking yourself if something that is making you angry will still matter in 5 second, 5 minutes, 5 hours etc. Most stuff will not matter, for sure not in 5 years and if it will not matter then let it go, life is too precious. Basically what Speakeron said, just it was explained to me.with all the 5es and it stuck with me that way
K

@kri: yeah, I was serious, thanks

I could decipher this 5 second and 5 years, but this other fives confused me so I thought to ask if there's some more precise saying maybe or something. It seemed interesting enough to ask you for more info

@speakeron: thanks

Ok thanks not sure why they were added, I started thinking about it today and perhaps it's about one going through the list is already a way to breathe and calm one self down to decide if/what to say and do. Perhaps it's for the more hot headed of us But this is 100% my interpretation.

Don't think it was pointed out by anyone else.

Nope. If I wanted to play the victim, I would have twisted the facts or not mentioned the contract at all in my original post. I was looking for advice on what others in similar situations have done.

I was frustrated at the lack of flexibility from Mobility even after explaining them politely multiple times and so my OP here might have come off differently. My position with them have always been to request a cancellation.

Yes. I have agreed with the mistake of not reading the contract in my posts as well.

The overwhelming opinion here is that just mentioning it in the contract is a standard business practice and is enough.

This is where my opinion differs - While a contract is necessary, not everyone reads them like a hawk. Look at the larger picture (not just this case) - All sorts of people sign up for such stuff. When it comes to contracts, practically, the balance between a business and a customer is not equal. Businesses hire lawyers to write contracts while on the other side, a layman is reading and agreeing to it.

This is where mentioning the key points in simple language helps the customer and also helps the business avoid headaches, negative reviews and unhappy customers. I have seen numerous examples in similar cases where companies mention key points like renewals, payments, refunds, cancellation, etc. clearly on the website or highlight it during the sign-up/booking process. As an example, this morning, I booked a hotel and they mentioned clearly just before payment the last day of cancellation and the refund policy in simple language.

I would call it adopting good, customer-friendly business practice rather than spoon feeding.

Mobility clearly does not want to do this combined with misleading advertising.

Ask nicely was a tip which I had already done few times (before coming on here) and another one was to read contracts in the future.

The one good tip was to try using www.reklamation.ch

Maybe. However, converting a 4-month trial to 12 month subscription without mention on the website or the contract and then immediately offering to make it 4 months only when asked by the customer does not all seem above board.

Keeping the rule of 5's in mind, this has gone on for much longer than I would like.

Also, hopefully, businesses make it easier for customers as well. After all, businesses are run by people and contracts are written by people. It is a choice that they have.

1. All trial subscriptions roll over to a full subscription. Have yet to see any service where a trial subscription just ends.
2. Mobility has only an annual subscription, a fact that is made clear on their website.
I think OP is unable to handle the fact that Mobility is refusing to accommodate his error.

It's the product type you buy, auto-renewing is what subscriptions are and how they work. Denying this is what makes your position unreasonable.