Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #81  
Old 10.04.2021, 19:18
blacky's Avatar
Junior Member
 
Join Date: Mar 2021
Location: Berlin, DE (plan: ZH kanton)
Posts: 97
Groaned at 1 Time in 1 Post
Thanked 140 Times in 56 Posts
blacky has an excellent reputationblacky has an excellent reputationblacky has an excellent reputationblacky has an excellent reputation
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
Now I step back more and use the 5 second, 5 minutes, 5 hours, 5 days, 5 months and 5 years rule. If something will not matter in 5 years it's definitely not worth fighting for.

Care to explain this rule more?I'd like to hear more about it.
Reply With Quote
  #82  
Old 10.04.2021, 19:45
speakeron's Avatar
Forum Veteran
 
Join Date: Mar 2012
Location: 2.72548 K
Posts: 1,579
Groaned at 40 Times in 31 Posts
Thanked 1,510 Times in 753 Posts
speakeron has a reputation beyond reputespeakeron has a reputation beyond reputespeakeron has a reputation beyond reputespeakeron has a reputation beyond reputespeakeron has a reputation beyond reputespeakeron has a reputation beyond repute
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
Care to explain this rule more?I'd like to hear more about it.
Well, maybe kri will explain what all the other fives are about, but there's a fairly well-known thing called the 'five by five rule'.

This isn't Lipinski's rule of five (which I'm sure you know about), but rather says that you shouldn't worry or obsess for more than five minutes about something that won't matter in five years. It's basically saying don't sweat the small stuff.

BTW, I find your cat picture oddly compelling. Do you have a larger version?
Reply With Quote
The following 2 users would like to thank speakeron for this useful post:
  #83  
Old 10.04.2021, 23:20
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,759
Groaned at 16 Times in 16 Posts
Thanked 1,487 Times in 775 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
Care to explain this rule more?I'd like to hear more about it.
Not sure if you are serious but...

Basically it's about asking yourself if something that is making you angry will still matter in 5 second, 5 minutes, 5 hours etc. Most stuff will not matter, for sure not in 5 years and if it will not matter then let it go, life is too precious. Basically what Speakeron said, just it was explained to me.with all the 5es and it stuck with me that way
K
Reply With Quote
This user would like to thank kri for this useful post:
  #84  
Old 10.04.2021, 23:40
blacky's Avatar
Junior Member
 
Join Date: Mar 2021
Location: Berlin, DE (plan: ZH kanton)
Posts: 97
Groaned at 1 Time in 1 Post
Thanked 140 Times in 56 Posts
blacky has an excellent reputationblacky has an excellent reputationblacky has an excellent reputationblacky has an excellent reputation
Re: Automatic extension of trial subscription by Mobility

@kri: yeah, I was serious, thanks

I could decipher this 5 second and 5 years, but this other fives confused me so I thought to ask if there's some more precise saying maybe or something. It seemed interesting enough to ask you for more info

@speakeron: thanks
Reply With Quote
This user would like to thank blacky for this useful post:
  #85  
Old 10.04.2021, 23:50
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,759
Groaned at 16 Times in 16 Posts
Thanked 1,487 Times in 775 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
@kri: yeah, I was serious, thanks

I could decipher this 5 second and 5 years, but this other fives confused me so I thought to ask if there's some more precise saying maybe or something. It seemed interesting enough to ask you for more info

@speakeron: thanks
Ok thanks not sure why they were added, I started thinking about it today and perhaps it's about one going through the list is already a way to breathe and calm one self down to decide if/what to say and do. Perhaps it's for the more hot headed of us But this is 100% my interpretation.
Reply With Quote
This user would like to thank kri for this useful post:
  #86  
Old 11.04.2021, 11:50
Junior Member
 
Join Date: Jul 2019
Location: Basel
Posts: 61
Groaned at 5 Times in 3 Posts
Thanked 8 Times in 8 Posts
hyper has no particular reputation at present
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
only realising the flaw in their 12-month extension after it was pointed out to you.
Don't think it was pointed out by anyone else.

Quote:
View Post
I personally reacted to the entitled tone of your message as if it's the world's fault and you are a poor victim.
Nope. If I wanted to play the victim, I would have twisted the facts or not mentioned the contract at all in my original post. I was looking for advice on what others in similar situations have done.

I was frustrated at the lack of flexibility from Mobility even after explaining them politely multiple times and so my OP here might have come off differently. My position with them have always been to request a cancellation.

Quote:
View Post
Did you make a mistake not reading the T&C's and abiding to them? Yes 100%

Could Mobility have spoon fed you? Yes
Yes. I have agreed with the mistake of not reading the contract in my posts as well.

The overwhelming opinion here is that just mentioning it in the contract is a standard business practice and is enough.

This is where my opinion differs - While a contract is necessary, not everyone reads them like a hawk. Look at the larger picture (not just this case) - All sorts of people sign up for such stuff. When it comes to contracts, practically, the balance between a business and a customer is not equal. Businesses hire lawyers to write contracts while on the other side, a layman is reading and agreeing to it.

This is where mentioning the key points in simple language helps the customer and also helps the business avoid headaches, negative reviews and unhappy customers. I have seen numerous examples in similar cases where companies mention key points like renewals, payments, refunds, cancellation, etc. clearly on the website or highlight it during the sign-up/booking process. As an example, this morning, I booked a hotel and they mentioned clearly just before payment the last day of cancellation and the refund policy in simple language.

I would call it adopting good, customer-friendly business practice rather than spoon feeding.

Mobility clearly does not want to do this combined with misleading advertising.

Quote:
View Post
You go plenty of tips, all involving a good dose of humility which you rejected.
Ask nicely was a tip which I had already done few times (before coming on here) and another one was to read contracts in the future.

The one good tip was to try using www.reklamation.ch

Quote:
View Post
Mobility immediately saying yes to 4 months is not necessarily an admission of guilt. Like all companies they will weight cost and benefit and if making you go away quickly to avoid one of their operator spending a long time on your case for a yearly fee of a couple of hundred francs, well they will do so. Not because they are guilty but because it plays in their favour to do so, it's a business decisions.
Maybe. However, converting a 4-month trial to 12 month subscription without mention on the website or the contract and then immediately offering to make it 4 months only when asked by the customer does not all seem above board.

Keeping the rule of 5's in mind, this has gone on for much longer than I would like.
Reply With Quote
  #87  
Old 11.04.2021, 11:58
Junior Member
 
Join Date: Jul 2019
Location: Basel
Posts: 61
Groaned at 5 Times in 3 Posts
Thanked 8 Times in 8 Posts
hyper has no particular reputation at present
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
Hopefully you'd become part of the crazy ones that read every page of contracts and avoids signing for anything for curiosity
Also, hopefully, businesses make it easier for customers as well. After all, businesses are run by people and contracts are written by people. It is a choice that they have.
Reply With Quote
  #88  
Old 11.04.2021, 15:52
Member
 
Join Date: Jan 2019
Location: Belmont
Posts: 126
Groaned at 13 Times in 8 Posts
Thanked 138 Times in 46 Posts
Nocando is considered knowledgeableNocando is considered knowledgeableNocando is considered knowledgeable
Re: Automatic extension of trial subscription by Mobility

1. All trial subscriptions roll over to a full subscription. Have yet to see any service where a trial subscription just ends.
2. Mobility has only an annual subscription, a fact that is made clear on their website.
I think OP is unable to handle the fact that Mobility is refusing to accommodate his error.
Reply With Quote
The following 2 users would like to thank Nocando for this useful post:
  #89  
Old 11.04.2021, 18:26
Forum Legend
 
Join Date: Oct 2014
Location: Steinach SG
Posts: 8,550
Groaned at 417 Times in 313 Posts
Thanked 11,176 Times in 5,872 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Automatic extension of trial subscription by Mobility

Quote:
View Post
The overwhelming opinion here is that just mentioning it in the contract is a standard business practice and is enough.
It's the product type you buy, auto-renewing is what subscriptions are and how they work. Denying this is what makes your position unreasonable.
Reply With Quote
This user would like to thank Urs Max for this useful post:
Reply

Tags
extension, mobility, trailsubscription, unethical




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Non EU / L Permit / Extension 1 going on extension 2 tankdizzle Permits/visas/government 4 18.05.2017 20:36
Mobility to trial driverless cars in Zug Rob Transportation/driving 1 05.05.2017 11:16
EU tries to ban automatic and semi automatic weapons Sbrinz International affairs/politics 20 21.12.2016 17:53
Mobility trial subscription - 'no obligation'? Enohzee Transportation/driving 13 11.11.2015 16:23
Mobility subscription-related question TerminalServer Transportation/driving 0 30.03.2010 14:02


All times are GMT +2. The time now is 01:21.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0