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| As someone also who arrived recently, it's annoying and strange to see that ubs requires 2 separate apps to have a complete e-banking experience.
Specially if you compare with other banks in the surrounding countries and the apps they offer (e.g ING), it really feels like UBS is lagging behind, which is surprising.
So yeah here's my 2 cents to rant on UBS being anything but intuitive. | |
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Cannot agree more. They currently have UBS mobile pay - I guess they introduced it sometime last year, only now to have decided to discontinue it since there are 'alternatives like Samsung Pay and Google Pay'. Seriously.
And then they tell you you can activate Samsung Pay either directly through Samsung Pay or via UBS mobile app. Of course, I try the app first and voila - no problem, the card is activated. The only problem - not linked to any Samsung Pay account - how on earth you link it to your device, didn't cross their mind when they created the app...
So then I try to do it through Samsung Pay app - and yes, card is registered; guess what - needs an activation, which can be done only via a phone call to the bank!!!
So I call the bank, enter 16 digits card number, to be told that a security code is sent to my access app. And yes, keep the call on the speakerphone, open access app on the same device and get the code - which you will tell the operator when he finally picks up!
And once through, and once code verified, again they needed to know my exact address and DOB.
And yes, card is verified and active now.
Seriously!
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