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Old 21.04.2021, 10:21
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Not getting post because postman doesn't have a key

Hi there,

Our post box is in the locked entrance of our building. Therefore the postman has to ring someone's door in order to gain access to give us our mail. I would assume he would have a key, but our landlord will not issue him one. Often people are not at home to give him access ...

How can this be? We are missing time sensitive mail due to this ... we would get a post box, but our post office has ridiculous hours.

Does anybody else have this issue?
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  #2  
Old 21.04.2021, 10:24
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Re: Not getting post because postman doesn't have a key

Access to the building must be given in order for the post office to be able to deliver mail, unless post box is located outside.

Usually, if post box is inside, door will be left unlocked for a couple of hours during post tour.

I used to live in a building where post box was located inside; door was unlocked from 08h00 to 11h30.

I have never heard of Post office having a key to a private building!!!
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Old 21.04.2021, 10:25
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Re: Not getting post because postman doesn't have a key

Well normally the mailboxes are supposed to be accessible for the postman. If the front door isn't open, the mailboxes are supposed to be outside, where they are accessible.
As for PO Boxes, they're normally accessible 24/7, but in many places they're in short supply.
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Old 21.04.2021, 10:32
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Re: Not getting post because postman doesn't have a key

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I have never heard of Post office having a key to a private building!!!
There are two locked doors to my building with chipped keys ... I am sure they could create a special key for just that first door that grants access to the post boxes. Post man would not be able to be granted access to the actual private residences ...

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As for PO Boxes, they're normally accessible 24/7, but in many places they're in short supply.
Yes, there is one with 24/7 access across town, but that would be cumbersome.
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Old 21.04.2021, 10:41
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Re: Not getting post because postman doesn't have a key

There is a regulation for that:
https://www.fedlex.admin.ch/eli/cc/2012/586/de#art_73
And guidance by the Swiss Post Office:
https://www.post.ch/-/media/post/gk/...A961FCDBB1D2B6

In a nutshell, the letter box needs to be freely accessible and the owner of the building is responsible for this. If this is not the case I would presume that - as a renter - you could claim that this constitutes a defect.

In practical terms: I would go to the post office (when it is not busy) and discuss the situation with them and what they suggest.
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Old 21.04.2021, 10:43
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Re: Not getting post because postman doesn't have a key

Postmen here have the door-code which is the same as having the front door key. So I can imagine that other postmen have an access to buildings without the door code locks, ie they probably have the keys. Regie has to provide info about this, OP.
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Old 21.04.2021, 10:46
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Re: Not getting post because postman doesn't have a key

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I've also never heard of a post office having a key. However, I once had to deliver goods to a certain building, and was told of a coded way to ring certain door-bells: they didn't actually lead to anyone's apartment, but pressed in a certain sequence, they opened the front door of the building. I was told that's how the postman got in, too, to deliver the mail.


What does your caretaker advise?

Have you managed to be at home to observe what happens when the post is delivered (if at all)? You could ask that person, right then, what their system is.

Do your neighbours have the same problem, of not receiving their mail? You're much more likely to succeed with a complaint - whether to the landlord or to the Post Office - if you have many names on the list.
We do not have a code system ... would be nice. Since I have been working from home, he often rings my doorbell or the elderly gentleman upstairs. I haven't heard any complaints from my neighbors, but this week I have received zero post and I am waiting on a medical note that I need for my vaccination and it is quite frustrating. I have been out exercising during lunchtime, which is when he usually comes by.

Will reach out to the landlord again ...
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Old 21.04.2021, 10:51
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Re: Not getting post because postman doesn't have a key

Can sign up for epost. However, at the moment its going thru some kind of transformation.
https://www.post.ch/en/receiving-mai.../e-post-office
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Old 21.04.2021, 10:57
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Re: Not getting post because postman doesn't have a key

Can you imagine if the postman has to have keys to every building he cannot access? Poor guy!
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Old 21.04.2021, 11:12
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Re: Not getting post because postman doesn't have a key

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Can you imagine if the postman has to have keys to every building he cannot access? Poor guy!
When we lived in Edinburgh (lots of tenements with locking main doors), the posties had a big bunch of keys for the main doors on their respective rounds.
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Old 21.04.2021, 11:14
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Re: Not getting post because postman doesn't have a key

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I have never heard of Post office having a key to a private building!!!
Well actually it's quite common in Germany
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Old 21.04.2021, 11:20
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Re: Not getting post because postman doesn't have a key

Considering that for a long time now, postboxes have to be at the street (post men don't even walk up to private houses anymore) this is a strange problem.
For business and blocks of flats it's still okay to have them near the house-entrance but "frei zugänglich" (free access).

Of course there is a law about it, readable on admin.ch (not in English though).
OP, have the post act on this problem - they will be very effective.

Forget the idea of the postman having a key, LOL. Any jail guard has less to carry plus the postman comes loaded already.
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Old 21.04.2021, 11:35
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Re: Not getting post because postman doesn't have a key

Just leave the front door unlocked.

Tom
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Old 21.04.2021, 11:56
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Re: Not getting post because postman doesn't have a key

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Just leave the front door unlocked.

Tom
It locks automatically ... and I live in the downtown old city of Bern with many people walking past all day, so I wouldn't prop it open either.

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Can you imagine if the postman has to have keys to every building he cannot access? Poor guy!
Well he does and he likes having them as I've talked to him about it, it is just our landlord who is stubborn. (His route is small and by foot...all houses are mostly like this in the neighborhood.) My guess is it would cost them money to get a special key made to only the front portion of the building.

Now that I know our landlord has to legally allow him access, I will speak to them soon. Perhaps as dorofpiz said, there was someone before who had a system worked out. Our place has only been renovated/properly lived in for five years (former medieval squat).
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Old 21.04.2021, 12:00
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Re: Not getting post because postman doesn't have a key

Move your mailbox outside.

Tom
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Old 21.04.2021, 12:04
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Re: Not getting post because postman doesn't have a key

Are you sure he can't deliver ?


If it's a mixed commercial and residential building, and has a front door buzzer then it might be that the commercial buzzers have an automatic opening function.

This was the case at my previous workplace and also where my doctor is located... although you go through the procedure of pressing a doorbell, the doorbell is actually directly linked to the door lock and opens automatically during business hours. If you press a specific doorbell, no one actually has to run down to unlock it...


And yes, the landlord needs to find a solution if it is really true that the postman can't deliver the regular post... parcels or signed mail are something different.
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Old 21.04.2021, 12:12
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Re: Not getting post because postman doesn't have a key

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Can you imagine if the postman has to have keys to every building he cannot access? Poor guy!
Memorizing hundreds of codes is probably a lil heavier..
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Old 21.04.2021, 12:20
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Re: Not getting post because postman doesn't have a key

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Memorizing hundreds of codes is probably a lil heavier..
I am not comfortable with either way, to be honest. Actually, I would be pissed if I knew that the Post had a key to my building. Postmen come and go, keys get lost or duplicated ... weird!

The entrance code system such as we see here in CH Romande is so obsolete it isn't even funny. Everybody and their mother have access to the building. I have access codes to all my friends' building, for one.

How difficult is it to install a proper system where you can just buzz people in, so that nobody who's not supposed to doesn't have codes, keys, etc.?
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Old 21.04.2021, 12:25
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Re: Not getting post because postman doesn't have a key

Sign up for the excellent manage receipt of mail service. It allows you to keep a closer eye on your post and determine an alternative deposit address if necessary or give someone else the permission to pick something up for you. It won't solve the issue of postman access but at least you can exert more control over your post.

What probably happened is that the first door that "guards" the letter boxes was not locked in the past. Then things happened that made this an unhelpful approach and nobody took into consideration what impact this change would have. The letter box of my place of work is also behind a locked door but I don't actually know whether the postie has a key or there is always someone around to open the door for them.
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Old 21.04.2021, 12:33
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Re: Not getting post because postman doesn't have a key

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Memorizing hundreds of codes is probably a lil heavier..
But healthy. Brain training on the job.

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Sign up for the excellent manage receipt of mail service. It allows you to keep a closer eye on your post and determine an alternative deposit address if necessary or give someone else the permission to pick something up for you. It won't solve the issue of postman access but at least you can exert more control over your post.

What probably happened is that the first door that "guards" the letter boxes was not locked in the past. Then things happened that made this an unhelpful approach and nobody took into consideration what impact this change would have. The letter box of my place of work is also behind a locked door but I don't actually know whether the postie has a key or there is always someone around to open the door for them.
You can only manage the mail when announced via email (parcels, registered mail). The daily blabla you can not.
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