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  #21  
Old 25.07.2021, 09:47
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Re: Not a Lot of fun

Well sometimes it is "Take it or leave it.". You cannot force the people at the airport to do something.

And that is the choice, "Take it, or leave it and deal with it yourself"
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  #22  
Old 25.07.2021, 09:51
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Re: Not a Lot of fun

Exactly what Notallthere said.
They might not do anything about the discomfort but they certainly owe you an apology regarding safety (baby seat etc).
Your poor wife, that must have been nerve-racking.
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  #23  
Old 25.07.2021, 09:58
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Re: Not a Lot of fun

In some situations the safest solution is an official airline cab ride instead of hanging at the airport throughout the night, alone with a baby.

OP - I don't think you will get anywhere complaining officially. But you yourself might feel better. I'd have opted for driving them there with stops on the way, if I were you, instead of having a 1yr old baby exposed to recycled plane air, considering the pandemics. And how long it actually took, in the end, anyways.
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  #24  
Old 25.07.2021, 10:37
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Re: Not a Lot of fun

Sounds like "I've been travelling" to me. The unexpected and the unconventional solutions for it are part of the fun.
In my experience the solutions are not even offered and have to be found oneself.

Sure, OP can complain. But if it really annoyed them, it will only prolong the annoyance.
Enjoy the holiday and look forward to the adventures on the way home.
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  #25  
Old 25.07.2021, 12:01
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Re: Not a Lot of fun

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... exposed to recycled plane air, considering the pandemics.
"Plane Air" is refreshed continuously, 15 time per hour and they use HEPA filters.
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  #26  
Old 25.07.2021, 12:11
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Re: Not a Lot of fun

Thank you - as always a mix of thoughtful responses.

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I don't see the problem. The airline arranged a taxi after they missed the last flight. Isn't that better than staying a night in a hotel with 2 children and have a day less holiday?
Staying at a hotel at the airport for the night, and rebooking the flight for the following day should have been the default. The airline refused to do this.

A second option would have been to ensure a child seat was available. I'm sure it's not the first, or last time a flight cancellation will leave a family stranded.

Arranging for a taxi to take them to the end destination, rather than leaving them at a closed airport at night would have been helpful. The taxi driver was not allowed to charge my wife an additional fare and take her to her destination.

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Iím guessing LOT Polish airlines as neither Swiss nor squeezy are flying the route at the moment.
I don't think EJ has ever flown to Rzeszow. It's an international airport built with EU infrastructure money with 4 flights a day (either star alliance, or Ryanair).

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Very good point

Airline is not responsible for low quality of taxis. I guess oversight around taxi industry is pretty relaxed in Poland ?
We arranged a flight with an airline, who are responsible for providing safe travel arrangements for the journey.

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to be honest, 70 min delays happen when flying, and the rest was all just consequence of that. They did get you a replacement transportation. The alternative would have been a hotel and so delaying the arrival further.
Sucks but it doesn't sound like you can gain anything out of this.
This is probably where my thinking is at. Although, the airline refused to provide a hotel, or flight rebooking, or arrange a suitably safe taxi journey, or consider what it means to leave a family in the car park of a closed airport at 4am.

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Victim blaming? Just a litte?
At this point I would have said.

No.

Not happening.

And kicked up an almighty fuss. And kept fussing until a reasonable alternative was provided. Safety is paramount. (Delay etc. np. but airlines have a duty of care)
Yes. That's my default. My wife isn't hardwired this way. And, when dealing with a hard faced, take it or leave it, decide right now as I'm closing the shop and want go home, she felt she had no choice.

She was told that if she did not take the taxi, the return leg of the itinerary would be treated as cancelled, as she had not completed the outbound journey with the airline.

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Itís never a Hobsonís Choice when the safety of a child is a stake in my opinion.
I would never have accepted to undertake a four hour taxi journey with a one year old and no car seat. I would have stood my ground until they came up with an acceptable alternative.

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Well sometimes it is "Take it or leave it.". You cannot force the people at the airport to do something.

And that is the choice, "Take it, or leave it and deal with it yourself"
I love Poland and have travelled across it extensively. It's fair to say that service-orientation is mixed.

If she had stood her ground, she might still be standing there now.

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Exactly what Notallthere said.
They might not do anything about the discomfort but they certainly owe you an apology regarding safety (baby seat etc).
Your poor wife, that must have been nerve-racking.
Merci! My son is now feeding the goats, pigs and chickens. I'm not sure if he knows they'll be feeding him later.

He's pointing grandad to the tractor.. *searches google for tractor-friendly baby seats*

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In some situations the safest solution is an official airline cab ride instead of hanging at the airport throughout the night, alone with a baby.

OP - I don't think you will get anywhere complaining officially. But you yourself might feel better. I'd have opted for driving them there with stops on the way, if I were you, instead of having a 1yr old baby exposed to recycled plane air, considering the pandemics. And how long it actually took, in the end, anyways.
I've driven there from Geneva twice. It's 16+ hours of driving (plus stops). There's only so much Baby Shark that he (or I) can listen to.

In her twenties, my wife used to travel by coach when our oldest was a baby, which was almost 32 hours, non-stop for about 20 pounds. But, you could pack as many suitcases, old bicycles and other rubbish as you liked in the coach.

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Sounds like "I've been travelling" to me. The unexpected and the unconventional solutions for it are part of the fun.
In my experience the solutions are not even offered and have to be found oneself.
Visiting the family in Poland is an annual pilgrimage for my wife. Her parents, grandparents, cousins, uncles all live around the same small village an hour from the border with Ukraine and Slovakia. We first met 14 years ago and every year, she complains about going to Poland, and every year she misses family again, and so we rebook flights.

In summary, I accept flights get delayed, or cancelled and this has consequences. In my view, the resolution was poor, and an unacceptable treatment of my family.

I'm going to contact the airline to share the experience in an unemotional way and invite them to let me know what action they believe should be taken.

Keep you posted.
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  #27  
Old 25.07.2021, 12:16
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Re: Not a Lot of fun

You could also post some kids on tractors photos, I'll share mine through email My butt is still shaking from the seat. The absolute fav is the tractor/lawnmower. Hick joys.

I know these long trips, done so many. Cars, buses, planes, trains. Train is the best.
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  #28  
Old 25.07.2021, 12:24
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Re: Not a Lot of fun

The airline will record your complain and bin it immediately. They did everything by the book and own you nothing. If I were you I would file a complaint to a taxi company. Is a child seat mandatory requirement in Poland ?
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  #29  
Old 25.07.2021, 12:42
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Re: Not a Lot of fun

https://ec.europa.eu/transport/road_...t_belts_en.htm

Here you go:

Going abroad - Poland

Child seats are not compulsory in:

taxis
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  #30  
Old 25.07.2021, 13:42
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Re: Not a Lot of fun

Child seats are total regulatory BS.

Fortunately NOT required in sidecars.

Tom
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  #31  
Old 25.07.2021, 23:57
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Re: Not a Lot of fun

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Sorry about your family's experience.
Absolutely make it known to the airline(s) about your dissatisfaction and make a claim for some form of a compensation, and don't restrain from asking for financial compensation or a flight voucher. In the end, bottom line is what really makes business to learn and change ways. In this case the total delay at the final destination is more than 3 hours with less than 1500 (not sure, maybe it is more considering the layover in Warsaw) kms distance, so expect 250 EUR, unless there were extraordinary circuimstances.

Here you can find a form to claim a compensation for a delayed EU flight:
https://ec.europa.eu/transport/sites...nt_form_en.pdf

Here is the explanation about your rights in this case:
https://europa.eu/youreurope/citizen...r/index_en.htm

Also, here is a well-formatted page from BAG (FOCA):
https://www.bazl.admin.ch/bazl/en/ho...er-rights.html


You have a good point here. Driving distance between 2 airports is 4hrs which already exceeds 3hrs limit by European directive.

But, there is one subtle issue - covid.

EU forces airlines to reduce services and I bet this can be qualified as extraordinary circumstances

I guess its worth a try to claim 250 euros but slim chances to get this out of LOT.
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  #32  
Old 25.07.2021, 23:59
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Re: Not a Lot of fun

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Child seats are total regulatory BS.

Fortunately NOT required in sidecars.

Tom
yea, all this non-sense about Polish "Schumacher", "old car", "12 hours on road" and "child seat" is just exaggeration without any hard facts.
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  #33  
Old 26.07.2021, 01:19
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Re: Not a Lot of fun

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Can you not book a seat for a 13 month old? Way back then, one could. Was not mandatory but you could do it. Maybe it has changed.

We had done it with our 20 months old to the US so she could have her own car seat on the seat and sit/sleep comfortably.

In any case yes do complain, talk about the emotional turmoil and danger and do it now whilst fresh. Get reimbursed for actual costs (flight that did not happen, costs of picking up your wife etc) plus some kind of compensation for the stress.
I'm not sure about booking the seat, but when the little people in my life came to visit me, they always came with their own, appropriately sized, safety seats. Flying them is free; they don't count towards the baggage allowance, but you have to drop them off and pick them up with the 'special baggage'. After all, you were going to need a child seat to get from the airport to the family and just 'around' at your destination anyway.
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  #34  
Old 26.07.2021, 02:56
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Re: Not a Lot of fun

Every time I set foot into a airport ,My mouth opens and out comes " I hate flying"
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  #35  
Old 26.07.2021, 08:22
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Re: Not a Lot of fun

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Every time I set foot into a airport ,My mouth opens and out comes " I hate flying"
Yeah. And you are not a baby. Imagine babies..
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  #36  
Old 26.07.2021, 14:52
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Re: Not a Lot of fun

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Yeah. And you are not a baby. Imagine babies..

I can be !
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  #37  
Old 26.07.2021, 20:16
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Re: Not a Lot of fun

If the airline doesn't reply in a few weeks...I suggest to post your story publicly on their FB and/or Twitter page.
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  #38  
Old 26.07.2021, 20:41
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Re: Not a Lot of fun

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If the airline doesn't reply in a few weeks...I suggest to post your story publicly on their FB and/or Twitter page.
with his story its a waste of time
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  #39  
Old 26.07.2021, 20:52
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Re: Not a Lot of fun

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I can be !
I know.

Just a bit older than 1 year and a bit bigger than 13 kilos.
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Old 26.07.2021, 21:12
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Re: Not a Lot of fun

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An official taxi is an acceptable alternative. It's not airline problem that a taxi industry has poor regulations.
The airline has a duty of care. They are primary legally responsible for hte discharge of that care.
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And that is the choice, "Take it, or leave it and deal with it yourself"
The airline has a duty of care. They are primary legally responsible for hte discharge of that care.

However, I always deal with these issue myself and then bill the airline. I've never not been paid for my expenses. I never ask for, or expect, compensation.

Now, I don't know how other airlines are but EasyJet seem to deliberate confuse claiming compensation with expenses. They're two quite different things. So you need to be careful with exactly what you're claiming for.

(Tom - you groaned me. You can do better than that, I'm sure).
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