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Old 09.08.2021, 14:50
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Sunrise - Be careful

Bought a new phone some time ago.
It came with something called Apple Music (free trial).


Some time later I received an email from Sunrise informing me that my Apple Music free trial was coming to an end, and that if I did not want to continue using it I must send an SMS to Sunrise saying "MUSIC STOP".
Anyone who missed Sunrise's email would probably do nothing and end up being charged for Apple Music from that point on.



I find this procedure very questionable and probably illegal.
Normal procedure would be for Sunrise to say that if I WANT TO CONTINUE with the service, I should inform them accordingly.


Unacceptable.
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Old 09.08.2021, 15:05
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Re: Sunrise - Be careful

That's how Apple (and others) work. Always refuse a free trial or be careful to cancel within the (typically) 30 days. Your iPhone will show you what subscriptions you have: https://support.apple.com/guide/ipho...ph3dfd91de/ios
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Old 09.08.2021, 16:16
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Re: Sunrise - Be careful

I sent "TAX STOP" to the tax office and that didn't work either
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Old 09.08.2021, 16:20
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Re: Sunrise - Be careful

Can one of the mods change this to "Apple - Be careful".
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Old 09.08.2021, 21:58
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Re: Sunrise - Be careful

If I quit the Apple Music trial, do I have to send back all my Beatles LPs?
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Old 09.08.2021, 22:17
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Re: Sunrise - Be careful

Quote:
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Bought a new phone some time ago.
It came with something called Apple Music (free trial).


Some time later I received an email from Sunrise informing me that my Apple Music free trial was coming to an end, and that if I did not want to continue using it I must send an SMS to Sunrise saying "MUSIC STOP".
Anyone who missed Sunrise's email would probably do nothing and end up being charged for Apple Music from that point on.



I find this procedure very questionable and probably illegal.
Normal procedure would be for Sunrise to say that if I WANT TO CONTINUE with the service, I should inform them accordingly.


Unacceptable.
It's a bit a lame excuse. Not only is it stated on the website (After the Free Trial period, you will pay for the Apple Music subscription via your Sunrise bill. ) but you also have to activate it yourself.

A good old RTFM
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Old 10.08.2021, 16:38
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Re: Sunrise - Be careful

Feels a bit like people complaining their gym subscription got renewed because they failed to send the cancellation letter by registered mail. It's really not that difficult, is it?
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