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Old 11.02.2009, 11:48
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Ordering furniture at Pfister

Here is the story. Back in October 08, we ordered a new bedroom set for one of our sons at Pfister. According to the sales person, it should be delivered in 10-12 weeks (end of December, beginning of January at latest he said). At the beginning of December they called us to tell that the delivery would be delayed and we should expect the furniture by the end of January, or the first week of February (quoted production issues with the manufacturer). In the mean time, since we sold our son's old bed they gave us a temporary one (very basic) so he could use it while waiting. Now they called us today to inform us that they are no longer able to deliver the set due to issues with the manufacturer, so apparently the sales guy will get in touch with us to explain in more details the situation and show us other alternatives we could buy.

I try to be cool and understand that these things happen (sure, trying to cheat myself repeating that there is no reason for being upset ), so feelings apart, my question is: are we entitled to any compensation? I mean, should we expect a significant discount (and what would be reasonable, if any) being offer by Pfister? I have to confess that I am very bad at negotiating these things, so any advise is welcomed!

Thanks!
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Old 11.02.2009, 12:18
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Re: Ordering furniture at Pfister

Hi Yopo,

In negotiating, you should start with a positive statement, then issue your concern and then discuss what would be the win-win for you both.

Remind them that you are a good loyal customer and that you want to remain one. Explain that you are disappointed with the service so far and you expect a discount to reflect this.

You can use the - If, Then - statement. If you provide this discount, then I will be sure to do business with you again. Or words to those effects.

Have your target discount price in mind. If they come back with an offer that is not acceptable, say I was thinking more in the range of XYZ. Then say nothing and wait for his offer.

If it is unacceptable, repeat the first step.

If you are not getting anywhere (normally it works) then walk away and let them know that they have lost your future business.

I wish you success.

Oh yes - personally I'd ask for 20% as standard discount. Depends how annoyed you are though!
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Old 11.02.2009, 12:20
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Re: Ordering furniture at Pfister

Egger sent me a CHF 100 voucher (no strings attached) when I complained in their online survey. My table took 9 months to arrive - I think they were growing the tree Still, i've never been back there since.
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Old 11.02.2009, 12:29
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Re: Ordering furniture at Pfister

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Egger sent me a CHF 100 voucher (no strings attached) when I complained in their online survey. My table took 9 months to arrive - I think they were growing the tree Still, i've never been back there since.
Yep I wonder if Pfister would do something like that. My son even invited one of his little friends to stay overnight by when the bed arrives, so I guess we'll need to explain him that it won't happen in the next "few days" as we expected .
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Old 11.02.2009, 12:34
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Re: Ordering furniture at Pfister

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Oh yes - personally I'd ask for 20% as standard discount. Depends how annoyed you are though!
Thanks Breezy.

20% sounds like a good deal to me. Let me see if I can convince my less-materialistic half (wife) of this. She is more annoyed than me as she is the one dealing with them at the moment!
She even may try to get it for free
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Old 11.02.2009, 12:53
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Re: Ordering furniture at Pfister

Sadly, we have only had appalling service from Pfister. We ordered stuff in August and we are still waiting for part of our sofa set and would not personally want the rest anymore but as we signed for it we are obliged to collect it and pay for it. We also experienced issues with advertised discounts not being processed and the coffee table we ordered was scratched in several places. They would not take it back despite the fact that we complained when it was delivered.
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Old 11.02.2009, 13:15
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Re: Ordering furniture at Pfister

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Thanks Breezy.

20% sounds like a good deal to me. Let me see if I can convince my less-materialistic half (wife) of this. She is more annoyed than me as she is the one dealing with them at the moment!
She even may try to get it for free

That sounds SO familiar......
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Old 11.02.2009, 13:22
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Re: Ordering furniture at Pfister

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Sadly, we have only had appalling service from Pfister. We ordered stuff in August and we are still waiting for part of our sofa set and would not personally want the rest anymore but as we signed for it we are obliged to collect it and pay for it. We also experienced issues with advertised discounts not being processed and the coffee table we ordered was scratched in several places. They would not take it back despite the fact that we complained when it was delivered.
I guess for everyone who has a complaint there may be others who are totally satisfied. We have spent a lot of money at Pfister's over the years and have generally been treated well. Even getting us parts for furniture they no longer sell, etc... One thing at Pfister is to try and establish a relationship with one salesperson (try and find a helpful one ). We found that this also helps a lot to do everything through one person. You might also get advance warning about stuff that will be on sale soon .

When we moved locally last time. Pfister agreed to move all the furniture that we had bought from them (which was the majority) for a reasonable rate. The great thing about that was that the guys who dismantled and re-assembled the furniture actually knew what they were doing (contrary to many movers). For a couple of notes they also took the rest of our stuff too.....

So, all in all, I would say that we have been quite satisfied with them. As with everything YMMV (your mileage may vary).

Last edited by Snoopy; 11.02.2009 at 13:23. Reason: typo
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Old 11.02.2009, 13:27
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Re: Ordering furniture at Pfister

we did all of our furniture shopping in Germany service was excellent and delivery very quick. We went to Moble Markt Dogern.. cant reccomend them enough, and they do delivery direct to switzerland and pay the duty. you pay the net price and save on the VAT
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Old 11.02.2009, 17:20
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Re: Ordering furniture at Pfister

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Here is the story. Back in October 08, we ordered a new bedroom set for one of our sons at Pfister. According to the sales person, it should be delivered in 10-12 weeks (end of December, beginning of January at latest he said). At the beginning of December they called us to tell that the delivery would be delayed and we should expect the furniture by the end of January, or the first week of February (quoted production issues with the manufacturer). In the mean time, since we sold our son's old bed they gave us a temporary one (very basic) so he could use it while waiting. Now they called us today to inform us that they are no longer able to deliver the set due to issues with the manufacturer, so apparently the sales guy will get in touch with us to explain in more details the situation and show us other alternatives we could buy.

I try to be cool and understand that these things happen (sure, trying to cheat myself repeating that there is no reason for being upset ), so feelings apart, my question is: are we entitled to any compensation? I mean, should we expect a significant discount (and what would be reasonable, if any) being offer by Pfister? I have to confess that I am very bad at negotiating these things, so any advise is welcomed!

Thanks!
Which children's bedroom series did you order? Some years ago we ordered two full sets of the Colors program (Creations Suisse it is called) from Pfister. Pfister has carried it for years and it is really quite kid proof and versatile as it is modular. Ours has been moved far too many times and before the last move we tried to sell it but to no avail so we moved it yet again.....Colors is sold at a few other stores but no one has anything in stock. We did have to wait to order a wardrobe, but that was to be expected.

I can understand how frustrated you must be but manufacturers here can be very slow with delivery and the store can do very little. Some stores would not have even given you a temporary bed.

I have shopped at Pfister for years and have had only positive experiences. Why not wait and see what the salesman is going to offer. Perhaps it is more expensive but they will let you have it for the same price. Only some items are in stock at Pfister....most have to be ordered. Perhaps they have a set on display that you like and see if they will sell that to you...that could be delivered almost immediately.

Please try to remember that the salesman is just the messenger. He works on commission and I am sure he would like to find a solution and make a sale.

Good luck...and if it is the COLORS program, all I can say is it is great furniture.
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Old 11.02.2009, 17:49
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Re: Ordering furniture at Pfister

Excellent!
Yopo I dont know if you would get your furnitures in discount or not,but iam sure they have lost many valid customers from this forum.
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Old 11.02.2009, 17:51
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Re: Ordering furniture at Pfister

I quickly checked at Pfister's website and it looks like the Axel series (can't confirm as I don't have the paper order in front of me right now).
I know that the sales person is not "guilty" at all, so I am not planning to dump our frustration on him however somehow I will expect him, being the face of the company, to give us a suitable and quick alternative. Let's see if I get that 20% discount in another set of our choice
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Old 11.02.2009, 21:41
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Re: Ordering furniture at Pfister

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I quickly checked at Pfister's website and it looks like the Axel series (can't confirm as I don't have the paper order in front of me right now).
I know that the sales person is not "guilty" at all, so I am not planning to dump our frustration on him however somehow I will expect him, being the face of the company, to give us a suitable and quick alternative. Let's see if I get that 20% discount in another set of our choice

I am not familiar with that series. It's a long time since I bought kids' furniture. But even if they take something off the price, to compensate for the hassle, the waiting period for delivery could be weeks still which is a real hassle.
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Old 12.02.2009, 12:33
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Re: Ordering furniture at Pfister

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we did all of our furniture shopping in Germany service was excellent and delivery very quick. We went to Moble Markt Dogern.. cant reccomend them enough, and they do delivery direct to switzerland and pay the duty. you pay the net price and save on the VAT
I also highly recommend Mobel Markt Dogern. I bought my bedroom furniture there and later discovered that the same set was sold at Pfister for an extra CHF 1,000! What's more, I didn't have to pay delivery or installation fees, and I even got the VAT back! The service at Mobel Markt was also great and it was relatively easy to negotiate a discount.

I generally have a positive experience with Pfister, and it may just be plain bad luck that what you ordered in October is no longer available. I do think it is somewhat unacceptable that they only found out now.

My experience is that the Swiss are not used to negotiating or "bargaining", so you would be lucky to get any discount, let alone 20%. They may even try to tell you that you've benefitted somewhat from the temporary furniture they have provided to you. But if you decide to persist with Pfister, definitely try to push for a discount - every bit counts. Otherwise, cut your losses and give your valuable business to someone else.
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Old 12.02.2009, 12:46
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Re: Ordering furniture at Pfister

We did the same and saved over 1750 chf on our 3 pce suite. ANd that was just the difference in shop price here and shop price in Germany.

When i asked for discount, i got 500 euros discount off our bedroom furniture and a 100 euro cheque to spend in the store. They delivered and fitted everything for no extra charge . Well pleased


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I also highly recommend Mobel Markt Dogern. I bought my bedroom furniture there and later discovered that the same set was sold at Pfister for an extra CHF 1,000! What's more, I didn't have to pay delivery or installation fees, and I even got the VAT back! The service at Mobel Markt was also great and it was relatively easy to negotiate a discount.

I generally have a positive experience with Pfister, and it may just be plain bad luck that what you ordered in October is no longer available. I do think it is somewhat unacceptable that they only found out now.

My experience is that the Swiss are not used to negotiating or "bargaining", so you would be lucky to get any discount, let alone 20%. They may even try to tell you that you've benefitted somewhat from the temporary furniture they have provided to you. But if you decide to persist with Pfister, definitely try to push for a discount - every bit counts. Otherwise, cut your losses and give your valuable business to someone else.
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Old 12.02.2009, 22:03
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Re: Ordering furniture at Pfister

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We did the same and saved over 1750 chf on our 3 pce suite. ANd that was just the difference in shop price here and shop price in Germany.

When i asked for discount, i got 500 euros discount off our bedroom furniture and a 100 euro cheque to spend in the store. They delivered and fitted everything for no extra charge . Well pleased
It sounds like I better forget about Pfister and drive to Germany from here . The trip may well worth it as we also plan to buy a new bedroom set for ourselves. Just need to find out if they deliver to as far as Lausanne.
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Old 13.02.2009, 09:06
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Re: Ordering furniture at Pfister

As far as i know they deliver all over Switzerland. there phone number is 00 49 7751 80160.


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It sounds like I better forget about Pfister and drive to Germany from here . The trip may well worth it as we also plan to buy a new bedroom set for ourselves. Just need to find out if they deliver to as far as Lausanne.
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Old 13.02.2009, 16:57
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Re: Ordering furniture at Pfister

Thanks a lot Karl
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Old 13.02.2009, 21:08
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Re: Ordering furniture at Pfister

Just an update for those interested in the little saga: today, we got a letter from Pfister telling that they had terminated the relationship with the supplier due to problems with delivery, yada yada... At the end, the letter mentions that we are entitled to a 10% discount in our new selection (I bet that comes along with the corresponding three extra months for delivery). If we decide to go for it, I guess I will be leaning towards buying a bed for a teenager instead of one for a 6 year-old boy, in case the come again with further delays !
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