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Old 20.04.2009, 00:10
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Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

I went for holiday to my country for a few days and left my car parked in a white box in a regular place for 5 days. When I returned, the car was nowhere to be seen. Of course, I first thought I forgot where I parked it and went round the block about 10 times not wanting to believe that I either forgot where I put it or that someone stole it (even cos it was my bf's car not mine...ups!!!!!!)

When I finally found the courage to tell him the car vanished and went to the police to tell file a stolen report, I was treated like a person who just wanted to make money from insurance ow who was totally insane. Was ket waiting for ages, asked to go to the station at least 4 times, there was noone who could speak english or anything apart from French!!!!

Finally, after 4 days, they got a policeman who could speak 'some' Italian...at least! It took me 2 hours to fill in the report with him (all during working hours) and was bombarded with useless questions. After he sent a patrol to look for the car while I waited (once again cos they did not belive the car was not there), he declared it stolen... and mad sure to tell me that if I was atopped at a road block while driving this car, i would get in serious trouble! All this trouble and stress only to get a phone call 3 days later where they told me that they had removed my car from the parking space where I left it cos 2 cars skidded on the icy roads and crashed in it. They had taken the car to a garage.... it was a total loss case!!!

I mean, is it possible that they forgot about a car which was a total loss case with a zurich number plate towed in vevey 2 days earlier??? My expectations are not high, but such a service and treatment in a country with reputation as Switzerland has is a disgrace! ... I forgot to mention a police visit at my apartment at 10pm, after they remembered where my ar was, to make sure that I had a valid driving licence!!! the topping on the cake...!
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Old 20.04.2009, 00:17
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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I went for holiday to my country for a few days and left my car parked in a white box in a regular place for 5 days. When I returned, the car was nowhere to be seen. Of course, I first thought I forgot where I parked it and went round the block about 10 times not wanting to believe that I either forgot where I put it or that someone stole it (even cos it was my bf's car not mine...ups!!!!!!)

When I finally found the courage to tell him the car vanished and went to the police to tell file a stolen report, I was treated like a person who just wanted to make money from insurance ow who was totally insane. Was ket waiting for ages, asked to go to the station at least 4 times, there was noone who could speak english or anything apart from French!!!!

Finally, after 4 days, they got a policeman who could speak 'some' Italian...at least! It took me 2 hours to fill in the report with him (all during working hours) and was bombarded with useless questions. After he sent a patrol to look for the car while I waited (once again cos they did not belive the car was not there), he declared it stolen... and mad sure to tell me that if I was atopped at a road block while driving this car, i would get in serious trouble! All this trouble and stress only to get a phone call 3 days later where they told me that they had removed my car from the parking space where I left it cos 2 cars skidded on the icy roads and crashed in it. They had taken the car to a garage.... it was a total loss case!!!

I mean, is it possible that they forgot about a car which was a total loss case with a zurich number plate towed in vevey 2 days earlier??? My expectations are not high, but such a service and treatment in a country with reputation as Switzerland has is a disgrace! ... I forgot to mention a police visit at my apartment at 10pm, after they remembered where my ar was, to make sure that I had a valid driving licence!!! the topping on the cake...!
I smell a fish
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  #3  
Old 20.04.2009, 00:30
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

What does that mean? (apologies....never heard that expression in english) lol
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Old 20.04.2009, 01:11
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

It sounds like a fish story ,somthing fishy here
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Old 20.04.2009, 08:28
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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<snip>All this trouble and stress only to get a phone call 3 days later where they told me that they had removed my car from the parking space where I left it cos 2 cars skidded on the icy roads and crashed in it.<snip>
"Icy roads" in April? Seems you took considerably longer to post this here than the police did reporting what happened.

Why do we have to make up our minds? You told us what happened??
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Old 20.04.2009, 09:40
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

You must have been frantic, Libellula. Glad they found the car in the end!

I understand it was annoying and all that they came round to the apartment to check your driver's license... but why wouldn't you take it along with you to the police station in the first place? If it were me I'd have done, along with vehicle registration and insurance certificate - basically any supporting documentation I could lay hands on.

Look at it from their point of view. Anybody can come in and make noises about 'their' 'missing' car, even if they never owned such a car at all. Before the police can do anything or release any information, they need to establish:
1) that the car existed at all
2) that it's the same car they towed
3) that you really are the owner/driver
Otherwise anybody who saw the car get towed could invent a story like yours, and they'd just give the car to him. They have to verify!

Sounds like language was also a bit of an issue... which is really nobody's fault, but frustrating all the same. Anyway, all's well that ends well, right? I assume since the accident was someone else's fault, your boyfriend is getting paid by his insurance company?
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Old 20.04.2009, 09:49
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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If it were me I'd have done, along with vehicle registration and insurance certificate
ahh... don't people normally keep those documents in the car...?
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Old 20.04.2009, 09:54
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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ahh... don't people normally keep those documents in the car...?
Yes, and photocopies in a secure place... or is that just me?
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Old 20.04.2009, 09:58
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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Yes, and photocopies in a secure place... or is that just me?
Nope, never occurred to me but I will now.
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Old 20.04.2009, 10:00
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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... rant ....
how would you like us to help you? you have just vented your spleen on a an issue that probably happened 4-6 weeks ago at least. i'm not sure why you are generating anti VD police sentiment, but fortunately most people here are wise enough not to take the bait!

i guess salmon?
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Old 20.04.2009, 10:04
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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Nope, never occurred to me but I will now.
i usually scan all my docs that may be needed: car docs, permits, license, passport etc. and keep them on my pc at home or email them to myself, so that they can be retrieved any time (I have an internet connection). In a password protected file is probably a good idea and in separate files with names obvious to me (c;
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Old 20.04.2009, 15:49
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

In Switzerland - yes. South of the Alps - no.


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ahh... don't people normally keep those documents in the car...?
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Old 20.04.2009, 15:53
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

In Basel, if you've left your car parked and it needs to be moved, they'll look up your registration to find out who the owner is, then they'll contact the owner, and tell them they moved the car.

This assumes you're on Swiss plates of course.
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Old 20.04.2009, 20:29
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

In fact, just to try to answer those of you who seem to be a bit cynical or sceptical or whatever it is, I totally understand as to me, it was an situation which at first I found hard to accept and kept telling myself that it was me who did someting wrong.

Quite honestly, my car licence is with me all the time but noone asked me for it when I filed the report! Am I supposed to just ask them to see it if it is unnecessary? I was not driving when the car disappeared anyway.

Secondly, to me, it is also normal, as one of you mentioned, that when they tow a car, they inform the owner. But in this case, even though the car is regularly registered in Zurich on my bf, noone called him to say anything. So maybe you can try to imagine why this reaction from my part.

And to those couple of you who took it so personal, it makes me sad such a thing! I assume you are Swiss and took it as a personal criticism... it was not meant that way. I love Switzerland and my bf is Swiss ...so please! Switzerland is a great country, efficient and 'perfectionist' but not perfect and this particular forum is here for complaints. So if you read it, thats what you are meant to expect!

Thank you to those who were a bit more human than others and good evening to everyone.
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Old 20.04.2009, 20:39
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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Switzerland is a great country, efficient and 'perfectionist' but not perfect and this particular forum is here for complaints. So if you read it, thats what you are meant to expect!
i haven't seen the EF mandate in a while but I think primarily EF it is here a service to help people by people who may of had similar experiences, not as a soap box for people to whinge and complain about things in their life. although the whinging and complaining does tend to happen!
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Old 20.04.2009, 21:06
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

Actually you'll find that the complaints corner is exactly for what it's named. To complain and get stuff off your chest.
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Old 21.04.2009, 20:56
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Re: Car lost? Stolen? Crashed? Make up your mind PLEASE!!!

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Complaints Corner - Something really annoyed you lately? Get it off your chest here. If you are easily offended, please look elsewhere
In this forum area everybody may voice his opinion and exchange information, including the thread starter - Don't tell me we need a sticky thread in this area, too...
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