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Old 27.04.2009, 17:38
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Poor restaurant experiences

Last weekend, my wife and I ate in the Domino restaurant in la Tour de Peilz - the one within the chateau. Now I am not one to moan about things in general, but the whole experience has irritated me so much that I feel compelled to share my moan with the rest of you!

The menu de jour cost 27 francs. That in itself is pretty pricey for a fairly run of the mill place, but I thought, hey, it's my weekend off, let's have a treat. However, because I knew my two year old wouldn't be able to cope with all three courses, I asked the waitress if I could only have the main and dessert. Now, call me old fashioned, but one would expect the final bill to reflect that. No. After a tiny lump of gristly beef, a hint of dauphinois potato and some overcooked veg, I was presented with the bill - the full 27 francs. I argued this, but was told that the price was the price. In addition, the dessert was one pineapple ring, cut up with some creme de menthe.

If my French had been up to arguing, I would have complained further. As it is, they will not be getting my trade again. Oh yes, and the whole meal took more than 90 minutes - and anyone with a two year old knows that's no fun!

Grrrrr...
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Old 27.04.2009, 17:50
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Re: Poor restaurant experiences

It's a right complain.
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Old 27.04.2009, 17:51
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Re: Poor restaurant experiences

27 for a non lunch menu? That's barely more then McD's here in Switzerland, so you got what you paid for. (although I agree that it's ridiculous).
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Old 27.04.2009, 18:19
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Re: Poor restaurant experiences

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27 for a non lunch menu? That's barely more then McD's here in Switzerland, so you got what you paid for. (although I agree that it's ridiculous).
Strictly speaking, no, he didn't - he didn't get his dessert
(just or otherwise...)
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Old 27.04.2009, 22:27
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Re: Poor restaurant experiences

I think 27 sounds reasonable to low for a three course meal. But usually it doesn't pay to ask for 2 of the 3 courses as they would have to be very nice to reduce price. If you check the menu even the main course on it's own may cost 27. They could argue they are in fact giving the other two courses for free, or almost. That's been my experience in other countries anyway.
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Old 27.04.2009, 22:34
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Re: Poor restaurant experiences

Usually, a "menu du jour" is a set of 3 courses (or more) sold at a fixed price, whether you eat only 1 course or all of them, as a (reg. cheaper) alternative to " la carte" and separate orders.

You can take for granted that exceptions read something like :
Sans premier plat : CHF XX.- (without 1st course), or
Sans dessert : CHF XX.-

Without any comments like that, they'll charge you the full price.

You may want to know as well that some restaurant will charge you (CHF 1.-/2.-/or 3.-) if you change one element in the menu (ex. rice instead of french fries) unless they mention the different side dishes.

Courage
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Old 28.04.2009, 03:42
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Re: Poor restaurant experiences

You'll find that the homelier the restaurant, the better the food and service usually.
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  #8  
Old 28.04.2009, 04:40
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Re: Poor restaurant experiences

sorry, but i dont see the problem.

You asked for an item on the menu (which included a, b and c) then didnt want c, but then expect a different price, and you dont even bother to check with the waiter/waitress for any price difference?

Lets say if i order a steak, and it comes with chips. If i say i dont want the chips, should i expect the price to be cheaper because my order is now different? What if i wanted only half the chips -another special price in between chips and no chips?

2. When there is an offer for coffee and cake at a cafe for 5 francs, and i can clearly see the cake costs 3.50 and coffee 4 francs separately. Can i tell the cafe i will have the coffee and cake special but i dont want the coffee, could they just charge me 2.50?

3. What if im at a restaurant and i knock over a plate and smash it, do i get charged for that plate or does the restaurant normally wear the cost? What about screaming kids drawing all over the tables and throwing food around. Do i get charged extra for the mess? Do customers that behave get charged less for their meals?

4. I go to macdonalds but dont want pickles on my burger......... 20 reps, 30 reps off?

And you might find this may/ may not have worked in your situation:
Next time just ask the waiter in question if their can be a price change before you order your meal from a menu you decided to change. You might actually get quite surprised at how many restaurants might fulfill your request to your satisfaction - purely because you gave them the heads up- and then nudge nudge, wink wink, the restaurant might tell you that normally they dont do this as otherwise all customers would request the same, but in your case this once -> 'no problem'.

I agree that swiss service at restaurants overall lags, but.......

p.s in regards to what you wrote in your original post, it seems to me you were unhappy with the crappy meal,

p.p.s i dont work in a restaurant, never want to and never will. And i also dont wish to operate one for the reasons above. Its a total P.I.T.A.
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  #9  
Old 28.04.2009, 11:44
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Re: Poor restaurant experiences

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p.p.s i dont work in a restaurant, never want to and never will. And i also dont wish to operate one for the reasons above. Its a total P.I.T.A.
A friend of mine owns several restaurants, and I must say, you have no idea how bad it really is. The main problem is this:

Everyone steals. Like, everyone everyone. It's a foregone conclusion that if someone is remotely smart and works in your establishment, they're going to skim off the top. And not just off the top, I'm talking low double-digit percentages.

Sometimes when it gets really serious you fire a few people, and it calms down for a while, but it eventually begins again. It's simply too easy and hard to prove. And you can't just fire people all the time because after a while you won't find anyone to work for you.

Just hearing those stories made me realize that I could never do it. Knowing you can't really trust anyone working for you and being forced to accept it is a bit too "delusional battered wife"-y for me.
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Old 28.04.2009, 11:45
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Re: Poor restaurant experiences

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A friend of mine owns several restaurants, and I must say, you have no idea how bad it really is. The main problem is this:

Everyone steals. Like, everyone everyone. It's a foregone conclusion that if someone is remotely smart and works in your establishment, they're going to skim off the top. And not just off the top, I'm talking low double-digit percentages.

Sometimes when it gets really serious you fire a few people, and it calms down for a while, but it eventually begins again. It's simply too easy and hard to prove. And you can't just fire people all the time because after a while you won't find anyone to work for you.

Just hearing those stories made me realize that I could never do it. Knowing you can't really trust anyone working for you and being forced to accept it is a bit too "delusional battered wife"-y for me.
That's why you should have one restaurant at a time.
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Old 28.04.2009, 11:52
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Re: Poor restaurant experiences

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That's why you should have one restaurant at a time.
Sure, if you lack ambition. Or, you hire a director for every establishment that you more or less trust to keep it to a minimum. It's not a problem you can "solve" in the true sense of the word. Your best hope is to make it manageable enough and, of course, to be in the black profit-wise. The latter often has little to do with your emplyees stealing, but more your restaurant sucking.
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Old 28.04.2009, 12:03
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Re: Poor restaurant experiences

27frcs for a 3 course meal is not expensive here, but to pay 27frcs for a child`s meal is too much, did they not have a child`s menu. When we eat out i alway ask if they have a children`s menu.

We used to love going to a restaurant near us the service was brilliant, food wonderful then it chnaged hands and now it is terrible, crap service and food.

We where having dinner in another restaurant last year with some friends and my friend orderd a Martini, the lady brought it to our table and poured the water into her Martini all our faces where a picture as we couldn`t believe what she was doing, especially as she had not asked for water lol
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Old 28.04.2009, 12:07
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Re: Poor restaurant experiences

Thanks for sharing, I suppose its funny....when its not you it happened to! ha ha I have had some similar experiences here as well. I dont think "customer service" is in the French vocabulary ha ha ha But everyone wants you just to give your money to them for doing nothing really. Ive warned friends who are going to Paris soon. And NO Domino for me yo!
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Last weekend, my wife and I ate in the Domino restaurant in la Tour de Peilz - the one within the chateau. Now I am not one to moan about things in general, but the whole experience has irritated me so much that I feel compelled to share my moan with the rest of you!

The menu de jour cost 27 francs. That in itself is pretty pricey for a fairly run of the mill place, but I thought, hey, it's my weekend off, let's have a treat. However, because I knew my two year old wouldn't be able to cope with all three courses, I asked the waitress if I could only have the main and dessert. Now, call me old fashioned, but one would expect the final bill to reflect that. No. After a tiny lump of gristly beef, a hint of dauphinois potato and some overcooked veg, I was presented with the bill - the full 27 francs. I argued this, but was told that the price was the price. In addition, the dessert was one pineapple ring, cut up with some creme de menthe.

If my French had been up to arguing, I would have complained further. As it is, they will not be getting my trade again. Oh yes, and the whole meal took more than 90 minutes - and anyone with a two year old knows that's no fun!

Grrrrr...
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  #14  
Old 06.06.2009, 13:29
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Re: Poor restaurant experiences

We had dinner at King's Curry (near Wiedikon Bahnhof) last night and were extremely disappointed with the food..

I have read good reviews about them, so was a little shocked with the food served.

We ordered the aloo chaat for our starter, Chettinad fish curry with rice and palak paneer with rotis for our main entrees

The aloo chaat lacked any flavour..it tasted like sugar+potatoes..there was no tangy "chaat-like" taste at all..

The Chetinaad fish curry lacked the most basic ingredient - "salt" ..actually had no salt at all..the curry was extremely watered down as well..maybe they didn't have enough of the curry left...and just poured some water to build up quantity.

The palak paneer was excessively creamy..lacked flavour too..

rotis were good...perhaps the only thing I can't complain about.

We didn't order any desert as we didn't have the courage to try anything else..

Anyways, hope this review saves some of you from the experience..I also hope that this is just a one-off experience and that other dishes they serve are better..

- Meghna
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