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  #21  
Old 08.12.2009, 19:50
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Re: Microspot.ch - The Ryanair of online shopping

Anyone knows about the delivery time??
They don't mention, i'm worried about buying now and not have it in 10 days max...
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  #22  
Old 08.12.2009, 22:13
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Re: Microspot.ch - The Ryanair of online shopping

I found out they don't have delivery times. When it's in "stock" it's suppose to be shipped quickly but apparently they are more or less crooks and they lie on stock status.

It seems they are notorious for being extremely slow...

I sent them an email, will try their overprice phone number tomorrow morning!!
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  #23  
Old 08.12.2009, 22:55
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Re: Microspot.ch - The Ryanair of online shopping

I got an LG LCD TV from them and was very satisfied.

Price was great, delivery was fast enough for it not to have been an issue. Would definetly buy from them again (as long as they offered the cheapest price).
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  #24  
Old 09.12.2009, 00:00
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Re: Microspot.ch - The Ryanair of online shopping

Ordered a 16GB SDHC card on Monday, paid by Visa, received it today.
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  #25  
Old 09.12.2009, 14:33
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Re: Microspot.ch - The Ryanair of online shopping

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Ordered a 16GB SDHC card on Monday, paid by Visa, received it today.
Thanks!
Yes when it goes good it's fine but I'm used with poor services (dell, dabs, etc...) and I need to make sure it's going to be here on time.

The contract does not mention delays so I won't even be able to sue them in case of troubles!

And you can only call them from 9am to 11am... raaah!!
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  #26  
Old 10.12.2009, 22:26
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Re: Microspot.ch - The Ryanair of online shopping

I've bought a few things from them and never had any problems.

I did pay ahead but it never came in to my mind that they would go bankrupt before they sent the stuff.

A cool site I've found is www.toppreise.ch It's basically a comparis from mostly electronic stuff. It's vary useful
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  #27  
Old 18.12.2009, 18:33
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Re: Microspot.ch - The Ryanair of online shopping

Well actually people were right, they DO sucks.

No problem for some items, other items are stuck:

They told me on the ridiculous helpline (open from 9am to 11am) that they will have stock from 15/12/09, so obviously I carried on with ordering.

now with no information But my emails, fax, and attempts to call (try to get them from 9am to 11am, good luck) I am informed they will have the item MINIMUM 29/01/2010...

Superb!

As I know su.ckers like this i asked them by fax to cancel this item and take payment for the difference of a new item, 30chf more pricey. They ignore...

So you offer them a solution to correct their mistake and still they are ignoring!!!

Well, microturds, going to the tribunal.

Happy Christmas!
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  #28  
Old 26.07.2010, 10:46
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Re: Microspot.ch - The Ryanair of online shopping

I also believe in offering praise when it is due, and in this instance I was pleasantly surprised by Microspot.
Last week I noticed via toppreise.ch that Microspot were selling a CHF 850 cinema surround sound system for CHF 300 less than the competition. Thinking it a cracking deal I placed the order, but a few hours later I logged back onto their site and saw that the price had gone up to CHF 850. Since this is a brand new (July 2010) model, it was pretty obvious that they had made a pricing error and my order would probably be cancelled. However it wasn't the case, they delivered in over the weekend, honouring the original quoted price (CHF 550).

Well done Microspot!
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  #29  
Old 26.07.2010, 10:49
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Re: Microspot.ch - The Ryanair of online shopping

You don't need delivery insurance... a company is legally obliged to provide you with the goods which you ordered. If it goes missing in the post then that's their problem, not yours.

EDIT - Reading the below it appears I could be (or am)@ wrong... but if so then that's pretty bad... I thought this was a universal law to online shopping.

Last edited by Richdog; 26.07.2010 at 15:12.
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  #30  
Old 26.07.2010, 14:50
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Re: Microspot.ch - The Ryanair of online shopping

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Surely it's the company who should be concerned with delivery insurance. It is their responsibility to deliver the item to you. If it gets lost or damaged they take it up with who they contracted to deliver it (not you) and you have a claim against the retailer as they didnt fulfil their side of the contract to deliver to you what you ordered. So I think skipping the insurance doesn't weaken your position.
No. As soon as the item has been handed over to the post, the risk is going to the customer. The legal term for this is "Schickschuld". http://de.wikipedia.org/wiki/Schickschuld (the article refers to the situation in Germany, but it's the same in Switzerland).
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  #31  
Old 26.07.2010, 15:10
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Re: Microspot.ch - The Ryanair of online shopping

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I also believe in offering praise when it is due, and in this instance I was pleasantly surprised by Microspot.
Last week I noticed via toppreise.ch that Microspot were selling a CHF 850 cinema surround sound system for CHF 300 less than the competition. Thinking it a cracking deal I placed the order, but a few hours later I logged back onto their site and saw that the price had gone up to CHF 850. Since this is a brand new (July 2010) model, it was pretty obvious that they had made a pricing error and my order would probably be cancelled. However it wasn't the case, they delivered in over the weekend, honouring the original quoted price (CHF 550).

Well done Microspot!
Interesting after your original post
Quote:
This will certainly be my last shopping experience with microspot.ch
I've never had any problems with them other than the postal charges, but if, as you say, you use Toppreise.ch, I find that Digitec often works out the cheapest if you can pick it up yourself, and they are expanding a lot since they had the little place in Baslerstr years ago
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  #32  
Old 26.07.2010, 15:15
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Re: Microspot.ch - The Ryanair of online shopping

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Interesting after your original post
I'm not that principled that I would ignore a CHF300 price difference
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  #33  
Old 26.07.2010, 20:41
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Re: Microspot.ch - The Ryanair of online shopping

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No. As soon as the item has been handed over to the post, the risk is going to the customer. The legal term for this is "Schickschuld". http://de.wikipedia.org/wiki/Schickschuld (the article refers to the situation in Germany, but it's the same in Switzerland).
Isn't this a most wonderful post I am about to write...

In Germany much of the business world works on bank transfer so you pay the money to the company and when they see it in their bank account they start the long process of sending it to you. In Switzerland this is not necessarily the case as Switzerland is a bit more modern. However Schickschuld need not necessarily apply.

If you pay by credit card then the onus reverts back to the seller. They need to provide proof of delivery and the only way they can do that to the satisfaction of the credit card company is through a signed for postage such as recorded delivery (einschreiben). This is then insured albeit for a small amount but nevertheless... If the signature cannot be provided the credit card company will reverse the transaction and take the money off the seller. If the signature is provided then you got the stuff.

So online or catalogue purchases should only ever by done by credit card.

Going forward prepaid cards might well work in the same way and that would be a god send as the 2.5% levied for credit cards does not apply to those. But I dont thing prepaids are here yet so that will need to wait till next year.
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  #34  
Old 26.07.2010, 22:59
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Re: Microspot.ch - The Ryanair of online shopping

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In Germany much of the business world works on bank transfer so you pay the money to the company and when they see it in their bank account they start the long process of sending it to you.
Which is about a second after you send the order. There's a difference between bank transfer (Überweisung) and direct debit (Einzugsermächtigung).

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In Switzerland this is not necessarily the case as Switzerland is a bit more modern.
You mean "modern" as in "send a printed invoice with a payment slip, fill it in manually and carry it to the post office"?
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  #35  
Old 27.07.2010, 01:39
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Re: Microspot.ch - The Ryanair of online shopping

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Which is about a second after you send the order. There's a difference between bank transfer (Überweisung) and direct debit (Einzugsermächtigung).



You mean "modern" as in "send a printed invoice with a payment slip, fill it in manually and carry it to the post office"?
Ha without looking you must be German...

The bank transfer in Germany has improved lately but it still is nowhere near where it is in other countries and is often not visible for at least 24 hours. I have done plenty of business with German companies transferring money from German, UK or Swiss accounts and no matter what I do they always only see the money the day after and for foreign transactions it gets lost in the ether for a couple of extra days. In the UK the money is visible in the account max 2 hours after the button is pressed and on a weekend too. In Switzerland it often takes an hour or two just to leave your bank account and then another 2 hours to appear at the other end but as long as you know what you are dealing with.

With respect to modern I mean credit cards. The internet must rotate about a mechanism that is online and instant and aside from things such as Paypal and moneybookers, credit card is the obvious choice. In Germany there are many retailers who still do not accept credit cards and prefer cash or EC card - a throw back to the old EC-Scheck that everybody carried around 10 years ago. Most other countries replaced EC with Maestro or Visa Debit...

Most online merchants in Switzerland accept credit cards albeit with a surcharge and those that don't often send the goods with a payment slip rather than waiting for the payment before sending.
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  #36  
Old 02.08.2010, 11:57
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Re: Microspot.ch - The Ryanair of online shopping

Scrap everything nice I've said about Microspot

So the home cinema system arrived with a fault, a whistling sound in two of the speakers. Swapped the speakers and cable around and the sound persists which indicated the main unit is at fault. Contact Microspot and they tell me to deal with the disitributer and point me to their website for their details. So I contact the distributer for CH (STAG ICP AG) and they say they no longer deal with Microspot, and that the unit must have come from somewhere else... he suggested Germany or Austria

So now I'm waiting for Microspot to get back to me with the correct details, but one thing is for sure. I am not paying to ship a 30kg package outside of Switzerland. Do I have any consumer protection rights which should kick in, the unit isn't even a week old and it arrived faulty?
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  #37  
Old 02.08.2010, 12:02
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Re: Microspot.ch - The Ryanair of online shopping

if you paid by credit card, contact them
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  #38  
Old 02.08.2010, 12:13
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Re: Microspot.ch - The Ryanair of online shopping

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if you paid by credit card, contact them
I paid with my UBS credit card, but I don't think it comes with purchase protection.
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  #39  
Old 10.09.2010, 14:49
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Re: Microspot.ch - The Ryanair of online shopping

I recently ordered a Dyson vacuum cleaner from Microspot. I chose them because they came out cheapest on toppreise.ch.

It arrived within the week, it was sent via UPS and it works.

On an airline, service is important, and there are many many reasons not to choose RyanAir.

With Microspot though, it's simply ordering consumer electronics - so I'm not too concerned about service (I concede that this might have been important if there were problems with the thing not working, delays in delivery etc., but there weren't).

Even if a CHF10 credit card charge and a small delivery insurance (optional) fee, the total price was still CHF100 better than anything in a walk-in shop.
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  #40  
Old 10.09.2010, 15:22
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Re: Microspot.ch - The Ryanair of online shopping

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it was pretty obvious that they had made a pricing error and my order would probably be cancelled. However it wasn't the case, they delivered in over the weekend, honouring the original quoted price (CHF 550).
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So the home cinema system arrived with a fault, a whistling sound in two of the speakers. Swapped the speakers and cable around and the sound persists which indicated the main unit is at fault. Contact Microspot and they tell me to deal with the disitributer..
Fake a typo to quickly unload defective equipment, now that's an ingenious marketing scheme..! (scam).

"Caveat emptor"
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